4/10 Poor
David A.
Mar 15, 2026
The unit is a no pet unit, therefore I inquired about if my dogs could stay. After he approved my dogs, he mentioned an additional fee (this is common for pets), offered early check in and sent a bill. After I paid the bill and fees he sent, he then sent another bill for my dogs for the stay. I explained that I already had paid my bill and as it was 133 more that the quoted price that I assumed the pet fee was in included. I offered for him to cancel if that would help him out due to an obvious misunderstanding. Tyler said it was too late to cancel, which was completely ok; but, he made it appear as if a cancelation was not possible and out of his control as he said it was outside the cancellation window. Out of curiosity, I contacted VRBO on my travel to his rental unit - VRBO said cancellation was in the owner’s control. My experience led me to feel manipulated, especially after he exploited the things he offered that I never asked for and put a monetary value on it. Therefore, I felt his offer was not sincere and was only to secure a rental obligation and then send more fees after. When Tyler offered things that appeared out of kindness, it is difficult to determine if there is an underlining motive because he seems to feel that the complimentary benefits he offer should be greatly appreciated as he points them out to you. In any case, we did finalize our business and I left the unit with care and respect. All correspondences mentioned are included.
David A.
Stayed 2 nights in Feb 2026