Suite, 1 Queen Bed, Accessible, Bathtub
from $75
Best Western Plus Vermilion River Suites Hotel
2.5 out of 5.0
3.3
out of 5
Average Guest Review
See all 28 reviews
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Recent guest reviews
The check is was slow and it was very hard to get the TV to work.
Wonderful staff, great breakfast station. Perfect location.
As soon as I walked into halls of the hotel I could smell a wetness in the air. I thought I could bear through it and stayed a second night. Well, it was unbearable. I went to the front desk and tried to get out of my stay but they would not refund my 2 week commitment. I was not happy. The hotel 80% of there rooms filled with families from the flood. Which I deal sorry for. But the place is smelly and dirty. The worst hotel experience I've had this year and I'm in different hotels every week. I've been in some nice Best Westerns but stay away from this one.
Upon checking in I had to pay $25 fee because I had a third person with me. I should have went with my first mind and made them stay in the car as I checked in because we used the side door after and wasn't coming in and out. I didn't like the color on the walls it mad the room feel dark. And when we first walked in the room it had a smell as if the room needed to be aired out it felt stuffy. I will only stay there again if I could get a really cheap room.
Breakfast was really nice. Lots of choices. Was loud from the hall way. Doors not very thick to block sound.
Pros: free WIFI, mini-fridge, microwave, hot tub in room, continental breakfast, indoor pool Cons: Bad ventilation in bathroom, second floor smells musty, front desk lady was frequently missing
Great hotel. Very clean rooms. Staff was very friendly. Overall .. Great place to stay!
Easy to find.. Clean and nice staff .. Would recommend to anyone thanks again
I used Trip****** to find this hotel. Reviews were great and it was a good price. Both of these turned out to be true. The staff was extremely service oriented. Free full breakfast was delicious. Staff was always on hand tending to it and checking on guests. Hotel was comfortable and quiet. Will stay again.
This hotel was not fit for people to stay in It. It was a nightmare from Chrck In to check out - the manager never even apologized for the awful time that I had- although I nearly left on a stretcher after being bitten by 100 + ants - I've never felt so disrespected in my life!
I had never been there before, so I didn't know until I finally got all the way to the room that they'd put me in the worst room, not the suite I'd paid for- so I called down to let them know and the supervisor finally said she'd move me into what if paid for - which was a king suite- that was the beginning of a 4 hour trek through the (empty) hotel - the first suite I lugged all my luggage to, had some power problem & the tv didn't work - she told me I could just watch on my laptop! I told her that having a tv was a non-negotiable - she spent another hour with bringing extension cords that were broken - after 2 hours she FINALLY put me into another suite that looked exactly the same-she was sweet but kind of an airhead- i didn't get to bed until 4 am, and I thought the worst was over- but the next afternoon There were ants ALLOVER the wall- I've never seen anything like that- they did nothing, so i just went to bed until I woke up to with ANTS IN MY BED BITING ME! IT WAS A NIGHTMARE! I was hysterical and exhausted - I was bitten all over- it was 6 am when I finally got put into another room where I just wanted to sleep a few hours until I could get out of there to a nice hotel next door- they had a 12 checkout, and I asked if I could have late checkout so I Could sleep a little and check in to Staynridge around 1:30- but at 12/30 I woke up to a man beating on my door asking when I was leaving bc I was late getting out- that bully happened to be the general manager, whom knew what I had been through and I was horrified that he never asked if I was ok - he didn't even offer to give me a discount - instead of an apology of any sort I was brought to tears by his aggressive nature after I was woken up being bitten by ants in my bed- DONT PUT YOUR TRUST INTO THIS PLACE - the manager has no integrity and respects no one- it was the worst stay in my. 42 years , HANDS DOWS!
Had a very good time here bed was very comfortable pool was nice and warm. Would so stay here again
Nice suite for the price. Great location for business needs as well. Clean room with nice amenities. Good value as well.
Friendly staff, great location, comfortable for low price
Whirlpool was relaxing. Hotel is very quiet. Hdtv was awesome!
My experience was awesome..the location is perfect. I really enjoyed my stay and will return..
The hotel was centrally located for our weekend plans. For the money - the hotel was very adequate. My only complaint was that the room may have been a smoking room in the past - (now non- smoking). I felt like I could smell old smoke - but not bad enough to request a room change. I would do it again under same circumstances.
We found the place "kid friendly" though we had none with us. The breakfast was nice and generous, and it was near the church we needed that morning too.
very good breakfast (free) and a very good location
I really enjoyed my stay! Everything was very nice just need to be cleaned a lil better. Like spots on the mirrors and finding bobby pins on floors which means they didn't clean to well. But for what I paid for it, it was nice. The breakfast was really good!
Guest reviews for Best Western Plus Vermilion River Suites Hotel
quick stop for the night
Everyone
The check is was slow and it was very hard to get the TV to work.
nice place to stay
BusinessTravelers
Wonderful staff, great breakfast station. Perfect location.
Review comment
Aleah A. responded on Feb 7, 2017
Dear Janet, Thank you for taking the time to rate our services. We look forward to seeing you again soon.
worst western
Everyone
As soon as I walked into halls of the hotel I could smell a wetness in the air. I thought I could bear through it and stayed a second night. Well, it was unbearable. I went to the front desk and tried to get out of my stay but they would not refund my 2 week commitment. I was not happy. The hotel 80% of there rooms filled with families from the flood. Which I deal sorry for. But the place is smelly and dirty. The worst hotel experience I've had this year and I'm in different hotels every week. I've been in some nice Best Westerns but stay away from this one.
hotel was ok
Everyone
Upon checking in I had to pay $25 fee because I had a third person with me. I should have went with my first mind and made them stay in the car as I checked in because we used the side door after and wasn't coming in and out. I didn't like the color on the walls it mad the room feel dark. And when we first walked in the room it had a smell as if the room needed to be aired out it felt stuffy. I will only stay there again if I could get a really cheap room.
Review comment
Aleah A. responded on May 5, 2016
Dear Anonymous, thank you for your review on our hotel, we are very sorry we did not meet your expectations. There is usually a $25.00 incidentals hold on third party reservations. Once again, we apologize for any inconvenience and thank you for your feedback.
was fine for a nights stay
Everyone
Breakfast was really nice. Lots of choices. Was loud from the hall way. Doors not very thick to block sound.
Review comment
Aleah A. responded on May 4, 2016
Dear Anonymous, Thank you for taking the time to respond to our survey. We value your feedback and hope to see you again soon.
family trip
Families
Pros: free WIFI, mini-fridge, microwave, hot tub in room, continental breakfast, indoor pool Cons: Bad ventilation in bathroom, second floor smells musty, front desk lady was frequently missing
family friendly hotel!
Families
Great hotel. Very clean rooms. Staff was very friendly. Overall .. Great place to stay!
great stay
GetawayWithFriends
Easy to find.. Clean and nice staff .. Would recommend to anyone thanks again
great
Couples
I used Trip****** to find this hotel. Reviews were great and it was a good price. Both of these turned out to be true. The staff was extremely service oriented. Free full breakfast was delicious. Staff was always on hand tending to it and checking on guests. Hotel was comfortable and quiet. Will stay again.
horrible hotel
Families
This hotel was not fit for people to stay in It. It was a nightmare from Chrck In to check out - the manager never even apologized for the awful time that I had- although I nearly left on a stretcher after being bitten by 100 + ants - I've never felt so disrespected in my life!
Dear Lauren, Thank you for taking the time to provide feedback on our services. We value your input and apologize that we did not exceed your expectations. Have a great day