Room was clean, not the cleanest ever; but clean. The maid did come and take out the trash and gave fresh towel even though I didnāt ask for service. Laundry facility is expensive compared to other hotels; I stayed at ones that were free. The novelty of the animated dinosaur is fine, and there is staff on hand, however they donāt offer a luggage service. They give you a flyer to tell you a recommendation of a luggage shipping service. I like the hotels I can just leave with them and the service comes to pick it up. Now, it does save you a few hundred yen by taking to the place, which in this case is 1 block away at the train station. The service told me two days, but neglected to tell me there is a 4pm, cut off time. I took my bags at 4:45. I havenāt made it to my next hotel yet, letās hope itās 2 days and not the 3 they said since I left it after 4pm. The luggage service actually laughed, which is very un-Japanese. At that point I had no choices, but to send the luggage. I know this isnāt directly associated with the hotel, yet if they did offer the service it wouldnāt have been an issue. Location is great, but the lack of the delivery service will make me think twice about stay at a Henn na hotel again, and the 800y laundry, where my clothes werenāt even dry and I had to hang them in my room and didnāt dry for over a day.