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Swiss-Garden Beach Resort Kuantan

4.0 out of 5.0

Recent guest reviews

Not my first time in there. As an expat living in KL, it is the best choice for short getaway. Didn't stay for long, it was a station to rest at. I reached at 7 am after long drive with my mates and needed a room for a day use, and the amazing Duty Manager Ms Norazlina understood my request clearly and acted efficiently and met my request. We were allowed to enter the room by then. Truly she was a great help, very smooth and easy to talk to. I hope the management rewards her for her good attitude. Apart from that , you guys really need to look into a renovation plan the soonest. Nothing wrong with the hotel, and the location is just amazing. Only the rooms and especially the bathrooms need major renovation plan. For us as young single guys we were fine with that, but maybe it's not okay for other families. For activities, nothing much to do there, just enjoy the long clean beach and release your stress.

We returned yet again to Swiss Garden for our twice a year family trip. Norazlina at the reception for check in very receptive and attentive, thank you. Concierge was super helpful. Requests for prayer mats came promptly and they were wrapped in plastic, suggesting they had just been cleaned. Nice touch. Mazlinda for the checkout, it was a breeze - she's been at the resort for many years. Room was a family - 1 king and 2 singles, great room. Yes, a little bit aged and tired, but it was clean. Wifi excellent. Could not complain on this as we were hardly in the room as were either in the pool, beach or out. My daughter made took part in the activities - coloring contest, treasure hunt and had lots of fun. Games room was also ok. Breakfast was something the family looked forward too. This time we noticed that the set up was slightly different, the rice, baked beans, and the assortment of bread were at different corners which was great, thus creating less traffic. The colorful mugs were also great as opposed to the smaller cups and saucers. The artisan breads were wonderful, and the addition of tea bags - peppermint, green tea with jasmine, earl grey etc were excellent. Kudos to Sivabalan for being not just friendly but attentive to our needs. There's something for everyone. Of course there's room for improvement, but we love this place and the children (very hard to please) and us would certainly want to come back here. Thank you all for making our stay worthwhile.

I was a bit apprehensive about going to Swiss Garden Kuantan as there were some not so good reviews. But it turns out, it was unfounded. Check in was smooth and fast despite many visitors. Rooms were newly refurbished, large space, well lit and airy. And it’s right by the beach. Pantai Balok was beautiful. Although the water was not crystal clear like the Redang or Tioman, we could swim in it as the shore was shallow. All in all, we would definitely come back here again.

Terrible Old furniture no maintenance room interior we saw alot buds inside the Room and we all children biter by bed bug, bed old not comfortable pillows got smell. Floor no mop, Toilet tile pop up very dangerous when child/senior citizens shower, coffee table dirty, chair smelly dirty. If you bring your senior citizens to this hotel not recommended because must stand inside bath tub shower easy to slip. Facility old overall okay for child and the beach nice only. Photo never lie to travelers kindly please consider it before you choose this Hotel.

Our family has been to this resort countless of times. This time my room looks slightly refurbished but this is the first time we encounter bug bites at night. We wake with bites on our arms, legs and neck. Wherever there is exposed skin. It’s really itchy and I suspect it’s bedbugs. These bites only happen at night. I checked the mattress, they are really old but I don’t see any bedbugs. Nonetheless, I am going to report to their management. The hotel needs to change their old mattresses.

Arrived few days ago to attend a wedding in Kuantan. First impression of the hotel: big, airy but tired. Check in took 20 minutes, food served took 20-30 minutes, housekeeping took half a day to reach my room. The room is spacious, towels are clean but furniture is old and walls and curtains are tired from wear and tear. Overall it’s clean but dated. Gym is big enough with good equipment, swimming pools are big but only one towel is provided. Food variety is limited, breakfast is the same everyday, utensils and cups are dirty. The coffee is a joke. One good thing: all the staff are friendly and very helpful.

Check in was slow and I was not provided a key for the room and had to go back and get it. The rooms are good size but a bit dated. The breakfast was OK but a great deal of selections. Would have liked to hit the bar but no time.

I found the true meaning if relaxed atmosphere that people talk about. The staff take there time to serve you or forget your order, so you sit and relax for a long time. Everything is VERY expensive. There are several good restaurants within walking distance just out on the main drag. Wifi is free, contrary to another comment on this site

Back again for our annual Chinese New Year holidays at Swiss Garden Beach Resort. Always love coming back to this hotel where we are treated like family by all the staff. Ms. Mazlinda at reception made our check-in a breeze with her welcoming smile and we were shown to our room by the ever-friendly Mr. Kamal. Lovely and comfortable room well equipped with a flat-screen tv, mini fridge, tea/coffee facility, hot showers and private balcony offering breathtaking sea and pool views. We enjoyed lazing by the pool and despite being quite crowded, there were enough deck chairs around the large and kid's pool. It was refreshing to be offered free ice-cream and lollipops by the hotel during the hot afternoons. As it was a holiday weekend, many activities such as bouncy castles, rabbit petting and outdoor movie screening were organised for the children. There was even a spectacular fire show by the friendly life-guards Mr Tiger and his crew. Buffet breakfast at the coffeehouse was very busy, but Mr. Sivabalan, Mr. Ramesh and all the staff were always smiling and attentive. Service was smooth and food was topped-up frequently. We enjoyed our stay with a bag thank you to Mr. Selva (General Manager) and Mr. Raymond for their warm hospitality. Also, Mr. Rodzi and his staff from Maintenance for prompt handling minor electrical issues in our room. Not forgetting Major Aliddin for his constant security vigilance while we frolicked on the beach. Keep up the good work. Will be back again very soon.

Was actually disappointed with the premier deluxe king rooms which are not very well maintained. The rooms were mouldy, there were crawling ants in some spaces, and the sink choked up easily. It gives a feeling of a run down motel. The swiss garden hotel used to be my first choice destination in Kuantan but if no major improvements are made, it may be my last choice. The entertainment was not bad with live music in the evenings and friendly staff. Still i would expect more for the price paid.

2656-2657, Mukim Sungai Karang Kuantan Pahang

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Swiss-Garden Beach Resort Kuantan places you 0.9 mi (1.4 km) from Natural Batik Factory. This 304-room, 4-star resort has a full-service spa along with an outdoor pool and free in-room WiFi. It's on the beach and also within a 20-minute drive of Taman Teruntum Mini Zoo and Gelora Park.


Dining

Get your fill of Chinese cuisine for lunch, or dinner at Blossom Chinese Restauran, one of 3 onsite restaurants, or enjoy the pool views at Garden Terrace. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is available for a fee.


Rooms

All 304 air-conditioned rooms provide patios, refrigerators, and coffee makers. Guests can enjoy free WiFi and satellite TV. Bathrooms offer hair dryers, free toiletries, and slippers. Free newspapers, free bottled water, and safes are also available.


Property features

Swiss-Garden Beach Resort Kuantan features a full-service spa, a nightclub, and an outdoor pool. There's free parking and limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach resort include a children's pool, a fitness center, and a sauna.

Reviews from Trip Advisor

Trip Advisor aggregated rating

62.0% of guests recommend this hotel

Total of 1033 reviews