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Grand Hyatt Kuala Lumpur

5.0 out of 5.0

Recent guest reviews

Loved our view and relaxing short stay at the Hyatt. Fantastic location - there is the skywalk and underground tunnel to the two main malls and Patronas Towers. We stayed in a standard King Room. The room was a bit worn, but the bed amazing, view perfect and large size of the room ideal. Staff and service amazing.The water pressure was also brilliant. The spa is under construction and quite loud even in the evenings - just to note. I’m sure it will be brilliant soon. Would gladly stay again.

I expected a bit more for a 5 star hotel. It’s very businesslike not warm. You don’t want to stay here too long. Does not feel like home. The service is great. The breakfast buffet is very good. The views are amazing if you get the right room.

Concierge did not provide us with the quality service as requested. We had paid approximately $1500 to stay for 3 nights and we got hop on hop off bus tickets from their concierge for RM 110. We lost them in middle of our trip. We had to pay again RM 110 on the busy. Total RM220. We kindly requested the manager to reimburse the tickets we bought twice as a courtesy to their guests that paid $1500. But they bluntly refused. Did not like their customer service. I waited at their concierge desk for 2 hour and no service. Very poor quality customer care specially for grand Hyatt.

We are staying for 3nights.Big thank you to the Walking Concierge Mr. Doni who made our stay very memorable. Every morning with his magnificent service and always had time for a little chat and any help.Very good product knowledge . I must say You are true gems of Grand Hyatt Kuala Lumpur.

Its a 5* Hotel and I must say you get what you deserve for paying the label. No doubt it is high, but the service, the cleanness of the room has the standard you can imagine from a 5* hotel. The buffet breakfast really spoils you as there are so much choices and so much good food. I had a really enjoyable stay. The only issue maybe was that the reception is almost on the top floor, which is not really typical of hotels, but great view nevertheless.

Allow early checked-in...and all your requested been notify and get ready before entering the room. Quality of food are fresh and using the good materials. Staff are very polite and manager will asked for opinion.

Awesome place and service. I booked the hotel to celebrate and surprise my wife on her birthday. This is my first time staying at the Grand Hyatt KL. We were surprised and impressed with the level of service which was provided by the hotel staff. Very friendly and helpful. The staff is well trained. Kudos to the training department. Room: Was an awesome room. Very Clean. Very quiet and good environment. All the things in the room are selected very carefully by the hotel to meet the high-quality standard. The view of the room was awesome. The best part of the hotel, their lobby is at 39th floor for safety reason. Best Employee: I approached the hotel concierge to help me with the surprise plan. Ms. Sherina from concierge team helped me with the surprise plan. She is one best concierge person I have ever meet. Kudos to her. We are so grateful for her hospitality throughout our stay in Grand Hyatt. I hope Hyatt hotel will reward her with something as she is an asset to the Grand Hyatt KL. Overall: Best ever hotel experience we have ever had. Good job Grand Hyatt.

The staff were very attentive, knowledgeable and friendly. We took breakfast for five days and also Christmas Eve dinner and Christmas Day Lunch and although the restaurant at '38' was extremely busy during these periods my family and I observed that the staff gave full attention to every customer. Special thank you to Resma who always looked calm and always assisted the guests in a very friendly and professional manner. In addition, the staff at the Executive Lounge were also excellent in the way they cared for the guests with a special mention to Jolene who made our visits to the lounge and our check out very pleasurable. Room and hotel were very clean and tidy

We were invited to a wedding at the Grand Hyatt so for ease we decided to stay there aswell. My wife & I expected a lot from a 5 star hotel & the Grand Hyatt delivered in absolutely every category. Accomodation, staff & food were all first class.

We have traveled all over the world, and this hotel is truly one of the best we have stayed at. Wonderful location, our window had a full view of Petronas Towers. Gorgeous modern room. The service was outstanding from check-in process in their breath-taking Sky Lobby to helpful concierge, and cleaning services. We had an early flight and they allowed us to sit at breakfast 15 minutes before they officially opened up. The staff catered to every little request. HIGHLY recommend this hotel for your stay in KL. If we ever come back (a little far for US travelers), we would not consider staying anywhere else.

12 Jalan Pinang Kuala Lumpur

Hotel highlights

  • Walking distance to Petronas Twin Towers and Suria KLCC Shopping Centre
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Golden Triangle, Grand Hyatt Kuala Lumpur is a leisurely stroll from popular sights such as Petronas Twin Towers and Suria KLCC Shopping Centre. This 5-star hotel has 412 rooms and welcomes guests with 3 restaurants, a full-service spa, and an outdoor pool. Located centrally in Kuala Lumpur, it's also close to Petaling Street and Merdeka Square.


Dining

There are ample dining options with 3 onsite restaurants, including JP teres, which specializes in Malaysian cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is available for a fee.


Rooms

Grand Hyatt Kuala Lumpur's 412 soundproofed rooms provide minibars, coffee makers, and free newspapers. Guests can expect 42-inch LED TVs with satellite channels, along with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free bottled water, laptop-compatible safes, and phones are also standard.


Property features

Guests of Grand Hyatt Kuala Lumpur enjoy a full-service spa, an outdoor pool, and a 24-hour fitness center. There's free parking and limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, a conference center, and a business center.

Room options

Deluxe Room, 1 King Bed (Tower View)

King 1 | Sleeps 3

Room, 1 King Bed (Tower View)

King 1 | Sleeps 3

Grand Twin Room, View

Twin 2 | Sleeps 3

Club Room, 1 King Bed

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 2970 reviews