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DoubleTree by Hilton Shah Alam i-City

5.0 star property
Luxury hotel with 3 restaurants connected to a shopping center in Shah Alam

Choose dates to view prices

Photo gallery for DoubleTree by Hilton Shah Alam i-City

Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, sun loungers
Lobby
Restaurant
Lobby
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Parking available
  • Gym

Explore the area

View in a map
i-City Golden Triangle, Shah Alam, 40000
  • Place, i-City
    ‪2 min walk‬
  • Place, Central i-City Shopping Centre
    ‪3 min walk‬
  • Place, Sri Maha Mariamman Temple
    ‪9 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪45 min drive‬

Room options

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed | Bathroom | Free toiletries, hair dryer, bathrobes, slippers

Standard Double Room, 1 King Bed

9.8 out of 10
Exceptional
(10 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for King Deluxe Room Park View

Minibar, in-room safe, desk, laptop workspace

King Deluxe Room Park View

10.0 out of 10
Exceptional
(2 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Standard Double Room, 1 King Bed

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room, 2 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Standard Twin Room, 2 Twin Beds

8.4 out of 10
Very good
(5 reviews)
  • 355 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Deluxe Room Park View

Minibar, in-room safe, desk, laptop workspace

Twin Deluxe Room Park View

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed

  • 1292 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Shah Alam

DoubleTree by Hilton Shah Alam i-City places you next to i-City and within a 15-minute walk of Central i-City Shopping Centre. This 300-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and a 24-hour gym. Located centrally in Shah Alam, it's connected to a shopping center and also close to SnoWalk and Laman Seni 7.

What's nearby

  • i-City - 2 min walk - 0.1 miles
  • Central i-City Shopping Centre - 3 min walk - 0.2 miles
  • Sri Maha Mariamman Temple - 9 min walk - 0.5 miles
  • Universiti Teknologi MARA Shah Alam - 12 min walk - 0.7 miles
  • AEON Mall Bukit Raja - 17 min walk - 0.9 miles

Getting around

  • Kuala Lumpur Klang KTM Komuter Station - 8 min drive
  • Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

  • ‪CHAGEE - ‬12 min walk
  • ‪Karaoke Manekineko - ‬14 min walk
  • ‪Doubletree Hotel Lobby - ‬6 min walk
  • ‪Tosca Trattoria - ‬6 min walk
  • ‪Kenny Rogers Roasters - ‬1 min walk

About this property

DoubleTree by Hilton Shah Alam i-City

Luxury hotel with 3 restaurants connected to a shopping center in Shah Alam
Built in 2022, the brand new DoubleTree by Hilton Shah Alam i-City features a full-service spa, an outdoor pool, and a children's pool. Valet parking is available for MYR 50 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include a 24-hour gym, a steam room, and free WiFi in public areas.
Guests can expect WiFi and 49-inch plasma TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other amenities include minibars, safes, and phones. Change of towels is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room and a 24-hour fitness center.
Eforea Spa has 4 treatment rooms including rooms for couples. Services include massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

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The price is $89
Dec 24 - Dec 25
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Property amenities

Internet

  • Available in all rooms: WiFi (MYR 30 per night)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (MYR 5 per day)
  • Secured, covered valet parking on site (MYR 50 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 78 for adults and MYR 39 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 21 floors
  • Banquet hall
  • Built in 2022
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for MYR 118.80 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MYR 78 for adults and MYR 39 for children
  • Fee for in-room wireless internet: MYR 30 per night (rates may vary)
  • Covered self parking fee: MYR 5 per day
  • Covered valet parking fee: MYR 50 per day
  • Rollaway bed fee: MYR 118.80 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

Property is also known as

DoubleTree by Hilton Shah Alam i-City Hotel
DoubleTree by Hilton Shah Alam i-City Shah Alam
DoubleTree by Hilton Shah Alam i-City Hotel Shah Alam

Frequently asked questions

Is free cancellation available at DoubleTree by Hilton Shah Alam i-City?

DoubleTree by Hilton Shah Alam i-City provides free cancellation on certain room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at DoubleTree by Hilton Shah Alam i-City?

As of Nov 25, 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Shah Alam i-City on Dec 10, 2025 start from $103.19, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to DoubleTree by Hilton Shah Alam i-City?

This hotel is located in Shah Alam, just steps from i-City. You'll also find Central i-City Shopping Centre and SnoWalk less than a mile away.

Is there parking available at DoubleTree by Hilton Shah Alam i-City?

Yes, secured valet parking is offered for MYR 50 per day. Accessible parking and electric car charging are also available for guests.

Is there a spa at DoubleTree by Hilton Shah Alam i-City?

Eforea Spa is the hotel's spa and services include aromatherapy and massages.

Does DoubleTree by Hilton Shah Alam i-City have a casino?

No, DoubleTree by Hilton Shah Alam i-City doesn't have a casino.

Will I find an indoor pool at DoubleTree by Hilton Shah Alam i-City?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 8:00 PM.

Is DoubleTree by Hilton Shah Alam i-City good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and 3 restaurants.

Are there hot tubs at DoubleTree by Hilton Shah Alam i-City?

No, but this hotel does have a steam room.

Does DoubleTree by Hilton Shah Alam i-City have a restaurant that serves breakfast?

Yes, DoubleTree by Hilton Shah Alam i-City has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does DoubleTree by Hilton Shah Alam i-City allow pets to stay free of charge?

No, pets and service animals aren't allowed at DoubleTree by Hilton Shah Alam i-City.

Are there connecting rooms at DoubleTree by Hilton Shah Alam i-City?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from DoubleTree by Hilton Shah Alam i-City?

The closest major airport to DoubleTree by Hilton Shah Alam i-City is Subang (SZB-Sultan Abdul Aziz Shah), which is 15 mi away (29 minutes by car). Another top airport is Kuala Lumpur International Airport (KUL), which is around 26.3 mi away.

Are there rooms with balconies at DoubleTree by Hilton Shah Alam i-City?

No, at DoubleTree by Hilton Shah Alam i-City, there aren't any guestrooms that list a balcony.

Does DoubleTree by Hilton Shah Alam i-City have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at DoubleTree by Hilton Shah Alam i-City.

DoubleTree by Hilton Shah Alam i-City Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 140 out of 185 reviews
Rating 8 - Good. 29 out of 185 reviews
Rating 6 - Okay. 7 out of 185 reviews
Rating 4 - Poor. 3 out of 185 reviews
Rating 2 - Terrible. 6 out of 185 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Vasudeva Rao

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a very good location. Staff were very good and the service is also good. Place was bit noisy in the nighttime and couldn’t sleep comfortably during night time. Toilet in Room 1002 was smelling really bad. Rest all was good.
Stayed 8 nights in Aug 2025

10/10 Excellent

Nur Syafeela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. Tip top service although the make up room service took awhile to settle, we got a free upgrade room & complimentary breakfast. Nice view too!
Stayed 2 nights in Aug 2025

10/10 Excellent

Jayaram

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous and polite staff.
Stayed 6 nights in Aug 2025

8/10 Good

Abd AlGhani, MISSISSAUGA

Stayed 1 night in Aug 2025

10/10 Excellent

Kwan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff - fantastic service n friendly! Cleaning staff were excellent
Stayed 5 nights in Aug 2025

10/10 Excellent

Kwan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Aug 2025

10/10 Excellent

Kong

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 2 nights in Aug 2025

10/10 Excellent

Kong

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 2 nights in Aug 2025

10/10 Excellent

Lai Ka

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

SHUJA-ATH AHMAD BIN SHEIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Lydia

Traveled with partner
+ The room was an adequate size. + The location was good. + The hotel was generally clean. + The pool and facilities appeared clean. + The welcome cookie was a nice touch. - Not much variety of food options. - We decided to cancel the breakfast we had paid for as there were very limited gluten free options (only egg and yoghurt). The kitchen staff also seemed very unwilling to make something alternate whereas other hotels we stayed at were much more accommodating and went the extra mile to make things like GF pancakes. - Some of the staff felt very unwelcoming, especially the guy at the pool who was staring at us both the whole time we were there. It was only us, and he was mopping the floor and just watching us for nearly an hour. This made us feel really uncomfortable and we went back to our room and didn't use the pool again for this reason. - The lattes we ordered to the room in the morning were only half full. - We also ordered fruit juice to the room which took over an hour to arrive. - There were yellow marks on the head board of the bed and yellow scum marks around the bathroom sink. - The tap water kept turning brown. Overall, the stay was okay but definitely not what we expected from a 5*hotel nor a reputable chain like Hilton. We thought we were treating ourselves to a few nights of luxury but we're disappointed. We wouldn't stay here again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Intan Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jul 2025

8/10 Good

SITI NADHIRA AHMAD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Sheau Huey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Kiin Peng

Stayed 1 night in Jun 2025

8/10 Good

Hong Shuen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service. Wifi slow to activate for foreign mobiles. It advertised the room for three but actually small to fit another bed in.
Stayed 2 nights in May 2025

10/10 Excellent

May Lin

Business traveler
Liked: Cleanliness, property conditions & facilities
Hotel staff is very friendly the room is ok
Stayed 2 nights in May 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Had a great stay at the Double Tree Shah Alam I-City. Outstanding service from the front desk, room service, restaurant, fitness team and security staff. The rooms were clean, modern and new. The Central mall next door is a plus. Will return next time I visit.
Stayed 2 nights in May 2025

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service

Overall reviews

Their breakfast taste not good and recommended. Better to eat their neighbor shopping mall. While Local tax charged via my Credit Card, no one explained me during check-in.
Stayed 1 night in May 2025

4/10 Poor

Wan Yin

Stayed 1 night in Apr 2025

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel building and facilities are relatively new. Breakfast was excellent, with lots of varieties. Make sure you ask for a room with window view of the theme park. The view of the lights of the theme park and people playing in the theme park is gorgeous. There's the new big mall Central icity just 3 mins walking distance from the hotel. I LOVE this mall, it has everything you would need or want to buy. The mall is also very spacious, lots of shops and dining areas, and very clean as well. I stayed at this hotel for 4 nights and I love the experience.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ching Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Stephen

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
the breakfast buffet has few options
Stayed 2 nights in Apr 2025

8/10 Good

Syafiqah

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Marek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025