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Novotel Krakow City West

4.0 out of 5.0

Recent guest reviews

Big hotel with amenities such as swimming pool, lounge area and bar. Friendly staff. Rooms are spacious enough, separate toilet and bathroom. Clean. Taxi to the city center takes 15 minutes and costs about 20-35 zloty (depends on daytime and weekend or evening rate)

Hotel has all that you need. Level.of comfort is satisfactory. I got big room with two big beds. The electric kettle helps a lot to make tea, coffee... toiletries are basic but good. Staff very very friendly, food very tasty and not too expensive. It is very calm and clean and it doesn't take a lot of money to take for example uber to city or to airport. I like the hotel very much and would like to book it again when returning to Krakow.

Stayed here for three nights early July lovely clean room, bathroom was lovely had breakfast on three mornings and wasn't disappointed except no bacon, would definitely recommend staying here. Minibus for 6 to the market square 400zloty approx £8.50 or a 30 min walk.

I stayed at this Novotel with my wife and parents for a vacation trip. Since the check-in we were very well treated by all the staff. I would especially recognize the attention and support of Bartek from the front office, but many deserve credits. The room is big and comfortable. Nothing is missing. Bathroom is spacious too. Everything clean and working. Breakfast was superb. We could skip lunch. Lots of choices. The hotel has also a Casino, but it is not worth its while to go there unless you really love gambling. Parking is big and has extra cost. The only thing that could count against the hotel is that it is not the historical areas. We had a rented car só ir was not a big issue. Anyway there is a shuttle offered by the hotel to their Novotel Centrum. Overall a great stay.

The room In this hotel was lovely. Hotel was excellent. Staff really nice and helpful. The location was about 10 minutes on the local bus from City Center. Myself and 12 girlfriends had great fun understanding what to do on the bus. (make sure you keep your change for the bus) We went to visit the Salt Mines really very interesting. We went to visit Auschwitz my friends had the tour but it was not for me. We found the food and drink reasonable and good. Two tips change your Euro over there you get a better rate. Always ask how much a taxi is before getting in rates vary a lot.

This is an average Novotel. The room was nice and clean and the AC worked OK too. The breakfast was ample and in a spacious restaurant area. There is also ample parking. However, the hotel is not close to any of the sights of Krakow. You will need to take a taxi or rental car. The hotel is located in an old high-rise building from the Communist era, which fits well into this neighborhood, but it is not pretty from the outside. Inside you don't notice too much of that--looks like any other Novotel.

Have to say all the staff were very friendly. The place was clean and the rooms were comfortable. I travel a lot with work so am quite used to this type of rooms. I think that there was an issue with the air con as the room was alway humid. Beds were clean and comfortable as was the room however the carpets could of done with an industrial shampoo. Breakfast whilst being plentiful the English side of it was a bit underwhelming but again that's not uncommon and I did not go hungry. On the whole a decent place to stay for the price and I would stay again.

nice hotel,the value for your money is one of the best in krakow hotels. breakfast was very good far from the center,the problem nothing to do around...but if you have a car its good place to travel around and in krakow

We stayed in this hotel for 2 nights 3 days during Fathers Day weekend. The hotel is modern and clean and the service was very good. The room was as expected and the housekeeping was excellent. Bathroom was new and modern. We really enjoyed the breakfast in the hotel. It was fresh and constantly replenished. We especially liked the naleśniki station (crepes). We stayed with 2 young children and they enjoyed the kids Corner in the hotel lobby. The restaurant staff were very kind and considerate. My little 5 year old was crying and tired during lunch and they brought him and my daughter stickers to cheer him up. The food was a bit expensive in the restaurant but well made and fresh. I was happy that the kitchen split a kids meal between my 2 little ones as they couldn't finish one each. Not much choice for vegetarians in the lunch and dinner menu. Overall we were pleased with the hotel and restaurant and especially the staff. Would stay here again.

I was here for a few nights last week on business. The internet was quick, the room was nice (though there were a few stains on the carpet), the food was delicious....but the staff is fantastic! Each person was friendly, helpful, and so accommodating. I hope I return to Krakow soon! I would be back to the Novotel for sure. :))

Armii Krajowej 11 Krakow Lesser Poland

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Casino
  • Indoor pool

Located in Bronowice, Novotel Krakow City West is within a few miles (5 km) of popular sights such as Main Market Square and Wawel Castle. This 4-star hotel has 305 guestrooms and offers conveniences like a restaurant, a casino, and an indoor pool. Also close to this Krakow hotel are Collegium Maius and Cloth Hall.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served each morning for a fee.


Novotel Krakow City West's 305 rooms are soundproofed and provide coffee makers, free bottled water, and phones. Guests can expect TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Desks are also included.

Property features

Guests staying at Novotel Krakow City West enjoy access to a casino, an indoor pool, and a sauna. If you drive, self parking is PLN 40 per night, and there's also a free area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, 10 meeting rooms, and a free kid's club.

Room options

Superior Room, 1 Queen Bed (Novation)

Queen 1 | Sleeps 4

Superior Twin Room (Novation)

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

82% of guests recommend this hotel

Total of 1144 reviews