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Novotel Krakow City West

4.0 star property
Family-friendly hotel with area shuttle service and a fitness center

Choose dates to view prices

Photo gallery for Novotel Krakow City West

Hypo-allergenic bedding, minibar, in-room safe, desk
Lobby lounge
Lobby sitting area
Fitness facility
Indoor pool, open 7:00 AM to 10:00 PM, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Gym
  • Pool

Explore the area

View in a map
Armii Krajowej 11, Kraków, Lesser Poland, 30-150
  • Place, Wisla Stadium
    ‪19 min walk‬
  • Place, National Museum
    ‪4 min drive‬
  • Place, Kosciuszko Mound
    ‪6 min drive‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪12 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed with Sofa bed (Novation)

Superior Room, 1 Queen Bed with Sofa bed (Novation) | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 Queen Bed with Sofa bed (Novation)

9.0 out of 10
Wonderful
(16 reviews)
  • 323 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Twin Beds (Novation)

Superior Room, 2 Twin Beds (Novation) | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 2 Twin Beds (Novation)

8.0 out of 10
Very good
(1 review)
  • 320 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 Queen Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Twin Room, 2 Twin Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Twin Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 2 Double Beds

Executive Room, 2 Double Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 2 Double Beds

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Queen Bed with Sofa bed

Superior Suite, 1 Queen Bed with Sofa bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Suite, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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Exterior

AC Hotel by Marriott Krakow

Krowodrza
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
9.4 out of 10, Exceptional, 526 reviews
$120 nightly
The price is $130
Nov 23 - Nov 24
Total with taxes and fees
AC Hotel by Marriott Krakow

About the neighborhood

Kraków

Located in Krowodrza within 2 miles (3 km) of National Museum, Novotel Krakow City West is within a few miles (5 km) of other popular sights such as Main Market Square. This 4-star hotel welcomes guests with 305 rooms and conveniences like an indoor pool, free in-room WiFi, and a gym.

What's nearby

  • Wisla Stadium - 19 min walk - 1.0 mile
  • Park Krakowski - 3 min drive - 1.3 miles
  • Blonia Park - 3 min drive - 1.1 miles
  • National Museum - 4 min drive - 1.5 miles
  • Kosciuszko Mound - 6 min drive - 2.2 miles

Getting around

  • Kraków Łobzów Station - 10 min drive
  • Kurdwanów P+R Station - 11 min drive
  • John Paul II - Balice Airport (KRK) - 19 min drive

Restaurants

  • ‪Współwinni - ‬5 min walk
  • ‪Circle K - ‬3 min walk
  • ‪Miyama Sushi - ‬4 min walk
  • ‪Far East - ‬7 min walk
  • ‪Akwarium - ‬12 min walk

About this property

Novotel Krakow City West

Family-friendly hotel with area shuttle service and a fitness center
Novotel Krakow City West features an indoor pool, a children's pool, and a gym. If you drive, self parking is PLN 70 per night, and there's also a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this family-friendly hotel include free WiFi in public areas, conference space, and a business center.
TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Dryers, minibars, and coffee makers are also available. Housekeeping is available on request.
An indoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.

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Daily buffet breakfast (PLN 89 per person)
Hyatt Place Krakow
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  • Free WiFi
  • Restaurant
  • Air conditioning
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The price is $94
Nov 23 - Nov 24
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle
  • Self parking on site (PLN 70 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; PLN 85 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Novo2

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Gym
  • Indoor pool
  • Library
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's books
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Pool loungers
  • Vegetable garden

Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Dryer
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 15 to December 21:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for PLN 100 per pet, per night
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: PLN 100 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately PLN 85 per person
  • Self parking fee: PLN 70 per night
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.
  • No rollaway or extra beds are available.

Property is also known as

Novotel Hotel Krakow City West
Novotel Krakow City West
Accor Krakow Bronowice
Novotel Krakow City West Hotel
Novotel Krakow Bronowice Hotel Krakow
Krakow Novotel
Novotel Krakow City West Hotel
Novotel Krakow City West Kraków
Novotel Krakow City West Hotel Kraków

Frequently asked questions

Is free cancellation available at Novotel Krakow City West?

Novotel Krakow City West offers free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

What is there to do near Novotel Krakow City West?

This hotel is situated in Krowodrza within a short 17-minute walk of Wisla Stadium and also 20 minutes on foot from Jordan Park. You'll also find Main Market Square and Wawel Castle within a short drive.

Is parking available on site at Novotel Krakow City West?

Yes, parking is offered for PLN 70 per night. Accessible parking and electric car charging are also available for guests.

Is there a spa at Novotel Krakow City West?

Spa services at the hotel include deep-tissue massages.

Does Novotel Krakow City West feature a casino?

No, Novotel Krakow City West doesn't have a casino.

Is there an indoor pool at Novotel Krakow City West?

Yes, this hotel has an indoor pool. Guests have pool access between 7:00 AM and 10:00 PM.

Is Novotel Krakow City West a good place to stay for couples?

There are many amenities for couples at this hotel, including in-room massages as well as an indoor pool and a bar.

Are there hot tubs at Novotel Krakow City West?

No, there isn't a spa tub at this hotel.

Does Novotel Krakow City West have a restaurant that serves breakfast?

Yes, Novotel Krakow City West serves buffet breakfast for a surcharge each morning at Novo2.

Will Novotel Krakow City West allow pets to stay for free?

Although they can't stay for free, pets are welcome at Novotel Krakow City West for a fee of PLN 100 per pet, per night. The property also provides food and water bowls.

Does Novotel Krakow City West have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Novotel Krakow City West?

The closest major airport to Novotel Krakow City West is John Paul II - Balice Airport (KRK), which is 6.1 mi away (19 minutes by car).

Are there rooms with balconies that I can book at Novotel Krakow City West?

No, there aren't any guestrooms with balconies at Novotel Krakow City West.

Reviews

Novotel Krakow City West Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 449 out of 988 reviews
Rating 8 - Good. 422 out of 988 reviews
Rating 6 - Okay. 87 out of 988 reviews
Rating 4 - Poor. 18 out of 988 reviews
Rating 2 - Terrible. 12 out of 988 reviews

Reviews

10/10 Excellent

Alexandros

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2025

10/10 Excellent

Izabela

Stayed 3 nights in Aug 2025

10/10 Excellent

Andrzej

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Izabela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for business trip.

When I arrived it was a weird vibe from front desk. Instead ask me for name I was charge like it was not under mine name reservation. Front desk receptionist were just official not really friendly. I would aspect more info for tourists side off Krakow. It was more business hotel not tourist. Confort,cleaning service aswell as restaurant absolutely amazing.
Stayed 3 nights in Jul 2025

6/10 Okay

Adam

Traveled with family and small children
Liked: Cleanliness, amenities
Two double beds were good and room was clean. Coffee was excellent. Unexpected parking fees were very high.
Stayed 1 night in Jul 2025

10/10 Excellent

Haris, Manchester

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Visited with family and it does caters to families 1. Excellent facilities. Excellent pool and gym. Also has a PlayStation for kids to indulge in during the day 2. Clean rooms with all the required amenities 3. Great staff and always ready to help. All my requirements were fulfilled and done quickly Would definetly stay there again as it is quite near krakow city center but further away to avoid the hustle and bustle of the city center
Stayed 5 nights in Jun 2025

10/10 Excellent

YILMAZ

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice staying

We stayed in this hotel with family. The room was clean, spacious and comfort. Breakfast was excellent. The price for this high quality hotel is quite reasonable. Hotel is a bit far away from old town but, with Uber, Bolt it is only 10 minutes. Liked.
Stayed 1 night in Jun 2025

10/10 Excellent

Brett

Stayed 1 night in Jun 2025

10/10 Excellent

PAUL

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, great staff, impeccable rooms.
Stayed 4 nights in Jun 2025

10/10 Excellent

Maciej

Stayed 1 night in May 2025

8/10 Good

Mohammed

Traveled with family and small children
Liked: Staff & service
Easy access to Kraków main square. Well priced hotel.
Stayed 2 nights in Apr 2025

10/10 Excellent

DAVID

Stayed 3 nights in Apr 2025

10/10 Excellent

Piotr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Wonderfull stay as always. Hotel offers activities for kids. Easter eggs painting etc. always well prepared for holidays celebration.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, breakfast was nice and the staff were always happy to assist if needed
Stayed 5 nights in Mar 2025

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds very comfy.
Stayed 3 nights in Mar 2025

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 7 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Gavin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Stayed at this hotel previously, slight distance away from Krakow but wasn’t an issue as we were visiting Auschwitz by vehicle. The hotel has a small pool which gets busy due to the size of hotel and the changing area is very small (Ideally get changed in room and go to the pool in a towel). Positive points were that the hotel staff are friendly, breakfast is great, location is ok and the room had 2 double beds which was a welcome relief for my daughter who been on sofa beds for the previous 5 nights in Zakopane. Would definitely recommend.
Stayed 1 night in Feb 2025

10/10 Excellent

Ionut Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time at Novotel. Easy access to the old town by uber, amazing breakfast, helpfull staff. We would definetely return at this hotel
Stayed 5 nights in Feb 2025

8/10 Good

Gabrielle

Stayed 2 nights in Jan 2025

10/10 Excellent

S

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel, rooms lovely and comfortable. Breakfast had a good selection. My only critism would be some of the cooked food was not hot enough snd i would have liked better tea and coffee making facilities in the room
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dec 2024

Really great stay - loved the Christmas feel too!
Stayed 3 nights in Dec 2024

10/10 Excellent

Paul

Stayed 3 nights in Nov 2024

10/10 Excellent

Sebastian

Stayed 1 night in Oct 2024

10/10 Excellent

Jisung

Stayed 1 night in Oct 2024

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