Novotel Krakow City West

4.0 star property
Family-friendly hotel with area shuttle service and a fitness center

Choose dates to view prices

Photo gallery for Novotel Krakow City West

Exterior
Indoor pool, open 7:00 AM to 10:00 PM, sun loungers
1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Exterior
Lobby lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Gym
  • Pool

Explore the area

Map
Armii Krajowej 11, Kraków, Lesser Poland, 30-150
  • Main Market Square
    ‪6 min drive‬
  • St. Mary's Basilica
    ‪6 min drive‬
  • Wawel Castle
    ‪9 min drive‬
  • Kraków (KRK-John Paul II - Balice)
    ‪12 min drive‬

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Room options

Superior Room, 1 Queen Bed with Sofa bed (Novation)

9.4 out of 10
Exceptional
(13 reviews)
  • 323 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Executive Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

Superior Room, 2 Twin Beds (Novation)

8.0 out of 10
Very good
(1 review)
  • 320 sq ft
  • Sleeps 2
  • 2 Twin Beds

Superior Suite, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Executive Twin Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds

Executive Room, 2 Double Beds

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Kraków

Located in Krowodrza within 2 miles (3 km) of National Museum, Novotel Krakow City West is within a few miles (5 km) of other popular sights such as Main Market Square. This 4-star hotel welcomes guests with 305 rooms and conveniences like an indoor pool, free in-room WiFi, and a gym.

What's nearby

  • Main Market Square - 6 min drive - 2.2 miles
  • St. Mary's Basilica - 6 min drive - 2.2 miles
  • Cloth Hall - 6 min drive - 2.2 miles
  • ICE Krakow Congress Centre - 6 min drive - 2.8 miles
  • Wawel Castle - 9 min drive - 2.8 miles

Getting around

  • Kraków Łobzów Station - 10 min drive
  • Kurdwanów P+R Station - 11 min drive
  • John Paul II - Balice Airport (KRK) - 19 min drive

Restaurants

  • ‪Klub Studencki Filutek - ‬10 min walk
  • ‪Współwinni - ‬5 min walk
  • ‪Piazza Toscana - ‬7 min walk
  • ‪Browar Górniczo-Hutniczy - ‬11 min walk
  • ‪Zaścianek. Klub - ‬9 min walk

About this property

Novotel Krakow City West

Family-friendly hotel with area shuttle service and a fitness center
Novotel Krakow City West features an indoor pool, a children's pool, and a gym. If you drive, self parking is PLN 70 per night, and there's also a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this family-friendly hotel include free WiFi in public areas, conference space, and a business center.
TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Dryers, minibars, and coffee makers are also available. Housekeeping is available on request.
An indoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.

Languages

English, French, German, Italian, Polish, Russian, Spanish, Ukrainian

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle
  • Self parking on site (PLN 70 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; PLN 85 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Novo2

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Gym
  • Indoor pool
  • Library
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's books
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Pool loungers
  • Vegetable garden

Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Dryer
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for PLN 100 per pet, per night
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: PLN 100 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately PLN 85 per person
  • Self parking fee: PLN 70 per night
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.
  • No rollaway or extra beds are available.

Property is also known as

Novotel Hotel Krakow City West
Novotel Krakow City West
Accor Krakow Bronowice
Novotel Krakow City West Hotel
Novotel Krakow Bronowice Hotel Krakow
Krakow Novotel
Novotel Krakow City West Hotel
Novotel Krakow City West Kraków
Novotel Krakow City West Hotel Kraków

Frequently asked questions

Is free cancellation available at Novotel Krakow City West?

Novotel Krakow City West offers free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Novotel Krakow City West?

As of Jul 3, 2025, prices found for a 1-night stay for 2 adults at Novotel Krakow City West on Aug 2, 2025 start from $102.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Novotel Krakow City West?

This hotel is situated in Krowodrza within a short 20-minute walk of Jordan Park. You'll also find Main Market Square and Royal Road within a short drive.

Is parking available on site at Novotel Krakow City West?

Yes, parking is offered for PLN 70 per night. Accessible parking and electric car charging are also available for guests.

Is there a spa at Novotel Krakow City West?

Spa services at the hotel include deep-tissue massages.

Does Novotel Krakow City West feature a casino?

No, Novotel Krakow City West doesn't have a casino.

Is there an indoor pool at Novotel Krakow City West?

Yes, this hotel has an indoor pool. Guests have pool access between 7:00 AM and 10:00 PM.

What do couples enjoy most about Novotel Krakow City West?

There are many amenities for couples at this hotel, including in-room massages as well as an indoor pool and a bar.

Are there hot tubs at Novotel Krakow City West?

No, this hotel doesn't have a spa tub.

Does Novotel Krakow City West have a restaurant that serves breakfast?

Yes, Novotel Krakow City West serves buffet breakfast for a surcharge each morning at Novo2.

Will Novotel Krakow City West allow pets to stay for free?

Although they can't stay for free, pets are welcome at Novotel Krakow City West for a fee of PLN 100 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Novotel Krakow City West?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Novotel Krakow City West?

The closest major airport to Novotel Krakow City West is John Paul II - Balice Airport (KRK), which is 6.1 mi away (19 minutes by car).

Can I book a room with a balcony at Novotel Krakow City West?

No, there aren't any guestrooms with balconies at Novotel Krakow City West.

Novotel Krakow City West Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 430 out of 945 reviews
Rating 8 - Good. 405 out of 945 reviews
Rating 6 - Okay. 80 out of 945 reviews
Rating 4 - Poor. 18 out of 945 reviews
Rating 2 - Terrible. 12 out of 945 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, breakfast was nice and the staff were always happy to assist if needed
Stayed 5 nights in Mar 2025

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds very comfy.
Stayed 3 nights in Mar 2025

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 7 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Gavin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Stayed at this hotel previously, slight distance away from Krakow but wasn’t an issue as we were visiting Auschwitz by vehicle. The hotel has a small pool which gets busy due to the size of hotel and the changing area is very small (Ideally get changed in room and go to the pool in a towel). Positive points were that the hotel staff are friendly, breakfast is great, location is ok and the room had 2 double beds which was a welcome relief for my daughter who been on sofa beds for the previous 5 nights in Zakopane. Would definitely recommend.
Stayed 1 night in Feb 2025

10/10 Excellent

Ionut Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time at Novotel. Easy access to the old town by uber, amazing breakfast, helpfull staff. We would definetely return at this hotel
Stayed 5 nights in Feb 2025

8/10 Good

Gabrielle

Stayed 2 nights in Jan 2025

10/10 Excellent

S

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel, rooms lovely and comfortable. Breakfast had a good selection. My only critism would be some of the cooked food was not hot enough snd i would have liked better tea and coffee making facilities in the room
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dec 2024

Really great stay - loved the Christmas feel too!
Stayed 3 nights in Dec 2024

10/10 Excellent

Paul

Stayed 3 nights in Nov 2024

10/10 Excellent

Sebastian

Stayed 1 night in Oct 2024

10/10 Excellent

Jisung

Stayed 1 night in Oct 2024

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Excellent breakfast choice. Friendly and helpful staff
Stayed 5 nights in Oct 2024

4/10 Poor

Yaseen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

4/10 Poor

Yaseen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

6/10 Okay

Caleb

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Andy

Stayed 1 night in Aug 2024

8/10 Good

Sam

Stayed 1 night in Aug 2024

10/10 Excellent

Kazimierz L., New York

Traveled with family
Liked: Amenities
20min from the city center by bus and cost 1 dollar one way
Stayed 2 nights in Aug 2024

10/10 Excellent

Maria Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Lyndsey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and friendly helpful staff. Prob a bit too far from the main activities for us. Buses were good to get around once we figured them out.
Stayed 3 nights in Jul 2024

10/10 Excellent

Dung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

ania, Minnetonka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024