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We have just arrived back from 6 nights at the Outrigger and we had an amazing time. While the hotel is a little tired (especially the bathrooms), the service is lovely, the pool is great and the breakfast buffet is absolutely amazing! It is probably not quite a 5-star resort, but it does have 5-star service. The staff are super friendly and helpful and we had such a relaxing stay. We stayed in a deluxe double room with ocean view (amazing views), which also included free afternoon drinks and canapes, served to the room by a butler. The massages at Bebe Spa are also great, with some of the best ocean views in Fiji (it was really quite high up, so I think I'm safe to make that statement).
We recently spent 10 nights at the Outrigger for a family holiday of 6 adults, 1 teenager, a 10 yr old & an 18mth old. We had previously stayed here & loved it, but won't be returning. Firstly the good things. 1. The grounds are beautiful & well maintained. 2. For the most part, the staff are very good, & particularly good with children. 3. The talei butler service is a great way to finish the day. 4. The Sundowner & Ivi have wonderful food, at a price. 5. The bircher muesli & fresh fruit at the breakfast buffet were always delicious. The not so good things. 1. Rooms are very run down, with poor maintenance. None of the fridges in our 3 rooms worked properly. TVs are old, remotes hardly work, linen is wearing thin. 2. Previously meals & drinks have been comparable to Australia, now very expensive. We mostly ate at some very good restaurants only a short walk from the resort. I can recommend the Crab Shack, the Beach Bar & Grill, & the restaurant at the Bedarra. All wonderful food & drinks at half the price of the Outrigger. 3. Housekeeping not helpful at replacing missing items, eg no towels in one room for 2 days, did not bring the extra mug needed for another room, despite several requests. 4. Check your account every day. No cash sales at this resort, all added to your room & often wrong. One room had an extra breakfast added each day of our stay (at FJ$47 per day), however as I had proof in writing that we had paid in our package for all breakfasts, they did take it off on our final day. The account can get very confusing as items are added, then subtracted, then added again. We still had quite a good family holiday, though were disappointed as it didn't live up to our previous experiences, & I'm sure there are other places that give much better value for money.
My family and I stayed at the Outrigger Fiji for eight nights having just returned. The place is truely beautiful. The gardens and surroundings, together with the hutched bure huts really give the place a wonderful Fijian feeling. We had three rooms all side by side (which is what we requested on booking) and two of the rooms where interconneting which was great. We had the ocean view hotel style rooms and they were spacious and had everthing that we needed. With our rooms we had the talai buttler service and our buttler Viri couldn't have done enough for us. We had our wedding anniversary while we were there and what she arranged for us was beautiful. The restaurants were all good and the food was amazing. The buffet breakfast had everthing that you would want and more. We dined at the Sundowner Restaruant for dinner quite a few times and the staff there were fantastic. They also made our anniversary special by serenading us. We became quite good friends with the staff at that restaurant and two in particular will always have a special place in our hearts, Dee and John. However, all of the restaurants were fantastic and all of the staff everywhere where friendly and outgoing. You definatey have Bula and Vinaka placed firmly in your head. It's a great place for families with children but it is also great for older people and couples. Our children are adults and they had the time of their life. They became quite good friends with several of the bar staff and one night the Manager arranged for them to have a bon fire and party on the beach when the staff knocked off work. My kids will remember that forever. With the talai butler service we had drinks and canapes brought to our rooms every afternoon around 5.00 pm and we had two bottles of complementary water delivered to all of our rooms every afternoon. All in all I would highly recommend this place and we will definately be returning in the future. The atmosphere there is second to none.
My partner and I have been to Fiji 4 times now. We absolutely love the people and the culture! We completely understand and appreciate 'Fiji time' but the level of service at this resort was absolutely horrible. Not just the length of time waiting, but also how we were treated. We were told at one stage "you better hurry up and decide..." after we simply asked the flavour of a cookie. I also had a lady from room service literally completely ignore my question on the phone. That's just a couple of many examples. We were there for a wedding and it was an amazing wedding. But we'll never be back to this resort.
I stayed here for 7 nights. We were attending our sons wedding. As a large group we saw the range of room types. The prices for 4 - 5 star Fiji resorts in school holidays is expensive by any standards. We travel a lot and so I am basing my review on what is offer for this price across sea Asia and Australia. The. Era good included. For the age of the resort they have done a pretty good job of maintenance. The gardens are lovely and very wel maintained. The staff are brilliant as they are in every resort I have visited in Fiji. Way better than Bali or Thailand for example. They are fabulous with kids, do there best to be cheerful and friendly at all times. Things are done at Fiji pace so do not expect snappy fast delivery times. The Bula men who greet you at the entrance are brilliant. The beach area is nice with satisfactory snrkelling and water activities. They could though do so much more with this area with a little thought. It was pretty wide here though most of the time we were there. It focuses on weddings and families. Both are done very well. No complaints rev the wedding, they did this well. A buffet that was rally good and they kept the cold rinks flowing. There is so much for the kids to do. Highly recommended for families. We really enjoyed the cocktails on the hill. Fantastic view andlovelyservice. Well worth doing once. Spas in Fiji are expensive. Ours was included in our package. It was one of the best we have had. Again on the hill with a fabulous view. The adult only pool and poolbar is a nice area. Heavily used when we were there and getting a lounge canbe a challenge if high occupancy. The pool area is nice. Plenty of lounges for a moderate occupancy. Happy hour makes drinks excellent value. Hence it is popular and many patrons resorted to ordering 2 drinks at atime. The just ok We missed out on dining at the Ivy restaurant but we were reliably told it was 1st rate. The buffet breakfast is big on food and low on quality. Best was the fruit lady. Overall Not much better than a 3 stars Ibis breakfast! The dinner buffet similar. Lots of food at a fair price with a show but nothing flash re dining. The resort and deluxe rooms are a good size but are showing their age. Many would be disappointed given the price you pay. 1990's bathroom, old small tvs, and old furniture. Som in our party complained of mound in the room. The bures though old are much better. Expensive for what you get but a good room size if you have a family. But.er service etc can make it worthwhile extra expense. Do not take a ground floor room in the deluxe wing - too noisy. If you want to miss stairs get the2nd level in the deluxe which takes you straight out to the pool. It is a big resort so there canbe lots of walking. Overall I'd rate the Outrigger 4 stars. 5 star service, activities and a good time canbe had. The pool area for price paid is a4 star. Restaurants and bars range from3 to 5 star. Rooms range from a 3 for a basic room to a 4 for a Bure. This hotel I think is best for families , groups and weddings. I'd go again but not in school holidays when prices are lower or if offered a good inclusive package.
We had the most incredible family holiday! I can't recommend this hotel more. The staff were all so friendly and welcoming. Particularly at kids club and our fabulous nanny Talei who made our stay! We all miss her so much! The food was really great... loved the buffet breakfast and themed dinners. All the entertainment was fab, especially Fijian fire walking show and cultural dancing, which the kids adored. The village tour was great, felt like we saw the real Fiji, which was right next door to the resort and so many staff members live there, including our mei mei Talei. A fab experience. Our room was so lovely, an ocean breeze bure, so quiet and had a beautifully hand painted ceiling inside. My family loved the hammock outside. It was near the pool too which was so convenient. Our driver who picked us up and dropped us off from the airport was so helpful and nice too. All in all a perfect family holiday!
We stayed at the Outrigger for 3 nights and had the most wonderful time! It is our family’s first trip to Fiji so after much research and reading reviews we booked the Outrigger and it absolutely didn’t disappoint. We were able to upgrade to a Plantation Bure (room 467) which was amazing - if you can I highly recommend staying in one of these bures. You get complimentary champagne or beer or soft drinks (kids get juices) and canapés every night as well as a night cap of liquer and small dessert for the adults. The bures are very spacious (we had king bed and a pull out sofa for the kids). We enjoyed sitting out on the front porch and the hammock - so relaxing! The staff are so friendly and genuinely nice people - the grounds and buildings are well maintained. The kids club was a big hit with our kids - they enjoyed the activities especially on the rainy days we had. So the only drawback with the Outrigger are the food prices. We booked the hotel thru Webjet so unfortunately didn’t get the Kids Eat Free deal (so make sure you book thru their website!). We actually ate at the restaurants outside of the resort: Crab Shack (this is a food truck setup but serves really great food!), Beach bar and grill (we ate dinner here twice: order the seafood curry in coconut shell, the Mahi Mahi and the Butter chicken!) and the Ocean Terrace restaurant at the nearby Bedarra Inn. All these places serve amazing food and so much cheaper - and you get to meet the locals! Also bring lots of snacks for in between meals - we bought beer and water from the grocery store on our way to the resort. Overall Outrigger is amazing - we enjoyed the Fijian culture, the hospitality of the staff and the overall feel of the entire resort. We will be back (in the warmer and not so rainy season!)
I wrote a review here about Outrigger almost exactly 3 years ago with a not so great experience. Had the pleasure to visit recently and it was much better. Staff service and culture seems to have changed. Enjoyed my time there. Highly recommend.
We arrived late in the evening, our check in was first class, cold drinks and lovely cool towels, friendly and welcoming staff. We where shown to our room and settled in for the night. How very disappointed we where in the morning, I woke with terrible hay fever, itchy swollen eyes and asthma. We took a closer look around, in the bathroom we discovered mold between the shower tiles, a revolting rubber mat that needed replacing, the bath had black round stains in it, it looked like a previous rubber mats stains, there was built up dirt and grim in all corners in the toilet, no skirting had been wiped, the toilet seat was old and worn, grotty. Everything had been painted over so many times. The room its self was okay, becoming a bit shabby and worn, curtains and nets where dull and need to be washed or better still replaced, the bedding was shocking, yellowed and nearly see through sheets, the pillows worn down and uncomfortable. Once again, the room was not the cleanest, the wardrobe floor was dusty and grimy, the sliding doors where hard to slide and in need of some maintenance, the lock was broken but replaced with a bolt, the windows where dirty, the cane lamps and shades where falling to bits. I dont mind old but the resort is getting shabby, it looks like it needs a thoroughly good scrub (even the leather suites in reception need some TLC, they are sticky and you can see the grim). The Outrigger is not a 5 star resort, its average, 3 stars. We where moved to another room, the process was easy and the reception staff where very obliging (one look at me and I think it was obvious), it was much cleaner but not great, I cleaned the room. I felt that house keeping where only skimming over the rooms, nothing seemed fresh and clean. Our sheets where not changed in six nights. The bed was pulled up each day, not made properly. Both our rooms where Garden views, perhaps the Bure Bungalows are tidier and cleaner. However, we found the atmosphere inviting and the staff where fantastic, so warm and friendly. The setting, stunning.
Depending which page of the Outrigger's website you look at it, they say they're 4.5 stars or 5 stars. With high expectations of going to a 5 star resort, I was left disappointed. I travelled with my mother, husband and 2 children - aged 2 and 5. So the positives: Family - great facilities for the kids, including the mei mei, different swimming pools, range of kids meals and buffets. They also loved the surroundings - checking out the fish, seeing all the flowers and trying the range of food. Meals - The two meals we had at the Sundowner were fantastic - I ordered the salmon both times, and it's one of the nicest meals I've had in recent times. Setting - it's a luscious resort that's very green and has beautiful grounds and facilities. The pool is a lovely area, and we loved having the option of different pools to swim in that catered for our toddler. Bebe spa - One of the best massages I've ever had. Beautiful location and ann amazing experience. Definitely worth booking in here. Staff - Generally friendly and attentive. Our Talai butler, the lady who runs the cafe and nannies were all fabulous. Entertainment - We saw the Fiji show and had a choir singing which were beautiful. It was just a shame they were on so late - 7:45pm so our children missed it. I know that's not late by most standards, and it was great that the nannies and kids club bought the kids to see it, but it would have been nice to have something for the little kids that are in bed by 7pm. The negatives: Check in - After a 10 hour journey - beware it's a 1.5 hour drive from Nadi airport - I was hoping check in would be a quick process. However, despite knowing we had purchased the all inclusive meal deal, we had to wait while they wrote our individual names on each voucher. There was a breakfast, lunch, dinner and drinks voucher for each one of us, for every day. Surely, this could have be done in preparation for our arrival. The rooms - On the walk to the room, the building is old and dated. There are chipped sections out of the walkway, black marks in our shower, mould on the back of the bathmat, plaster around the tap and dust in the plantation shutter toilet door, and along the tiles. For most people this wouldn't be an issue, but with dust allergies, this was important to me. The bed was comfortable, so long as you moulded yourself into the body dent that is there. If you strayed off that, it felt like you were sleeping on the edge of a cliff. It took 3 nights before I mastered it. So I don't think the mattress gets turned around often, if at all. I found the couch very scratchy on my skin and it was tattered in parts with feathers coming out of the cushions. I appreciated the travel cot they gave us for the baby, but given it had obviously been cut and sewn up, to a point where it was coming undone, make it look a bit shabby. The view from our balcony was lovely, but the chairs had brown rust stains. My children didn't mind, but collectively, all of this little things didn't live up to my expectation of what a 5 star room would be like. Meals - Every time we used our vouchers there was an issue. Staff seemed to have a difficult time processing our orders, there was inconsistency with what we could use our drinks vouchers for so ordering always took along time. In some areas we could use our drinks vouchers for soft drink, in others not. Given they only say for wine or beer, it seems silly that they couldn't always be used for soft drinks, or a coffee. Some greater flexibility on how they're used, and consistent approach, would have been great. The buffet breakfast was great, and the buffet dinner for the kids. However, none of the hot meals were ever hot. I got over this as it was far easier for us to eat together so the kids weren't waiting for us. The facilities across the restaurants were disappointing. The pool restaurant had cushions that always slipped off the chairs whenever you got off, the buffet chair cushions had black mould looking marks on them, and the adults only restaurant had small, tattered and frayed placemats that were totally useless in the wind. I ended up getting rid of mine as I was sick of the sides blowing up into my meal. Drinks - this was really disappointing. I didn't like the house wine that came with the vouchers, or the sparkling served with the butler. The choice of wines was large, but mostly consisted of very cheap Australian wines - the kind you can by for $10 a bottle at home. When I tried different wines, they were off, including the $40 bottle I ordered from room service. The 3 bottles of wine I bought in Nadi duty-free were also off so clearly, the tropics is not the place for wine. The best place for cocktails are the adults restaurant and the Sundowner. I had a fabulous strawberry daiquiri at the adults restaurant, but when I ordered it pool side for happy hour, it was nothing more than red cordial. There was ice floating in it, and it was so sweet. When I asked for some lime, the bartender grabbed 3 wedges, squeezed them in, and threw the pieces into my drink. Needless to say, I didn't drink it and didn't order any more cocktails at happy hour. Communication - Frustrating. When my son got chocolate all over the bed, we had to ask 4 different maids to replace it, and eventually go up to reception to ask. It took us 7 hours to get a new doona. There is inconsistency in the information they provide you in the room - depending which booklet you look at. One says kids club starts from 3 years, the other 4. One says the times of the kids club sessions, but not that you have to be there before to register them. One says the pool towels are in the room, but you have to get them at the activities desk. One says to call reception on 1, but that number doesn't work. So these little things really added up to being frustrated by being able to get help. Wifi - yes, it's available but it's not high speed. It took me 45 minutes to check in for our return flights, and that was sitting up at reception where I was hoping the signal would be stronger. It wasn't. Check out - I was charged twice for my daughter's braids and while that was quickly sorted out, I was told I had paid the original bond with a different credit card. I didn't own a different credit card so that wasted time as they sorted out what card I had paid for. Funnily enough my Mother had the same issue as me. Because I was using 2 different cards, and the second one didn't work, the clerk just suddenly left, without saying a word, was gone for a few minutes, then came out with someone else. There was alot of talk in Fijian, pointing at various things on the screen, and I was asked to make sure I gave them a copy of my itinerary before leaving. My payment went through fine, but it was a bit disheartening to feel like I was being treated as a suspected criminal just because one card didn't go through. So, all in all, yes, we did have a good time and would go back. But Outrigger needs to do alot of work on their marketing, in-house communication and check-in/out processes. They also need to implement a more thorough cleaning regime and do some up keep on the facilities if they want to call themselves a 5 star resort.
Located within a leisurely stroll of Kula Eco Park, Outrigger Fiji Beach Resort is within a 10-minute drive of Lawaqa Park. This 252-room, 4.5-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 8 restaurants.
This resort is home to 8 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
Guests can expect to find free WiFi and 32-inch an LCD TV with satellite channels and pay movies. Beds sport pillow menus and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a furnished balcony or patio, a refrigerator, and a minibar.
Guests of Outrigger Fiji Beach Resort have access to a full-service spa, 2 outdoor pools, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for FJD 155 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a 24-hour fitness center, a spa tub, and a sauna.