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Kobe Sannomiya Tokyu REI Hotel

3.0 out of 5.0

Recent guest reviews

The hotel has nice staff and the rooms are clean. But, one thing that killed it. The room's window are sealed. For some reason, they did not clean the air condition vent and there is no air circulation at all. They probably realize this by placing air cleaner in the room. But, carbon dioxide was built up in the room. To make thing worse, they set the lowest setting for air condition to be 68F/20C with heating option only. This made the room extreme hot (way above 20C). We had no choice but to open the door ever hour and doing this through out the night. I am sure they are aware of this as the hall way is powered by air condition and had nice temp.

The poor treatment I have both seen and experienced towards foreign customers at the restaurant is why I finally felt compelled to write a review. It's one of those situations where consistently bad experience in one part of a place are so deplorable that it eventually gives you a bad impression of the entire place... why else can a critical part of the stay experience be that badly managed and that badly neglected? I'll comment only on some of the highlights of my own bad experiences (on repeated stays) first: 1). If you are dining with a Japanese colleague, the service staff will ONLY speak and look at them. Even if you ask them a question, they only glance at you for a second before responding to the Japanese person you are with, even if your Japanese is good and you've been living in the country for years... doesn't matter... they just "assume" you are not worthy to speak to or look at. 2). Same goes for the cash registered. Several times I've been there, even though I paid the bill, they look at the Japanese person I am with when taking the money, returning change, and thanking us for the visit. What??! Yes. To make it worse, on the occasions I dined there alone, they refused to even speak to me... just gestured at the numbers on the cash register! Wow. When I responded in Japanese by asking them to speak (the last time I was ready not to pay unless they actually said something... if they are so poorly trained as to believe that no foreigner can possibly speak Japanese, they should at least try speaking while gesturing... no... not these rude people. They act like they can barely tolerate a foreigner in their restaurant... which is unfortunate, because the chef is obviously good (the food is good, the prices are good, and the location is exceptionally convenient, and that is why, despite my better instincts, I went back repeatedly). 3) at the buffet section, they basically gesture you to get out of the way while you are trying to serve yourself when there is an empty container that needs replacing next to the food or drink you are helping yourself to. No "excuse me" (not in Japanese either). And if they happen to be chatting idly with another staff member in front of the food you want to help yourself to, the make it look like you are bothering them and their precious conversation, putting on a smile (without the "excuse me" of course) that looks mortifyingly fake and phony. What really makes all this stand out to cause me to finally rate this places poorly is how good the Japanese guests on either side of you are treated... and worse, when those Japanese guests obviously notice and make comments about the comparatively poor service you are obviously getting. Not pleasant dining experience by any means!! I suppose the one good thing is that some of the other foreign guests who are there by themselves and not speak any Japanese likely don't really take much notice or feel it is worth the bother to complain. But when you live in a place and know... it is different.

I stayed at the Tokyu Rei Sannomiya for 4 nights in August 2016. Not much to review, really - if you've stayed in an older style Japanese business hotel before then your experience here will be virtually identical. Good service, small rooms, fair internet, pre-fab bathrooms, a lingering smell of tobacco and a cheapish buffet breakfast. Absolutely nothing remarkably good or bad, but rather a very generic business hotel stay. The Tokyu Rei has another facility about 10 minutes walk away in Motomachi, opposite the Lexis Japan building, by the way, which is far, far better.

We stayed for 4 days and requested for an upgrade. It didn't cost much compared to the extra space. The room was emasculate with all the usual provisions including coffee making facilities , bathrobe, fridge, toothbrush, brush etc that made it convenient to stay without opening our supplies. There were 2 washbasins which made it really convenient plus a tap with filtered water. It was so bear to the train station and AEON supermarket that it will be my first choice in Kobe.

We had a lovely stay at Kobe Sannomiya Tokyu REI hotel. The hotel is centrally located only steps from Kobe Sannomiya Bus Stop and Sannomiya Station. The food and shopping are just nearby. The room was every clean and comfortable although it was a bit too small. The location is great for traveling and breakfast was fine although there were not many varieties. Staff were great and they let us leave our luggage with them before check in and after check out. Lawson and kohyo supermarket are just next to the hotel.

The best thing of this hotel is location and good staff service. Reception staff friendly , English spoken. Internet was accessible. But there is some smell of cigarettes.(I am not sure that they have any non smoking room?

When visit Kobe I didn't got any problem about the transportation for going around the Kobe City because the hotel location is just near the Sannomiya station. At the heart of Kobe you will enjoy to be there and shopping around too, free wifi around the hotel and Lan cable too..

This is a solid 3 star hotel. It is clean and has usual amenities. Rooms are looking old and the bathroom constructed from a plastic box (quite common in Japan). Location is next to Sannomiya station and the bus from Osaka airport is directly opposite the hotel. The staff speak some English but this is mainly for domestic business travellers. The beds are firm and there are no English channels on TV. I suspect the AC has been switched to heating only as we are into autumn. Unfortunately this week was still rather warm. I was here for a conference and it served its purpose as an access point. None of the luxury hotels are near Sannomiya station. Breakfast was OK - basic buffet for JPY1500. The Japanese selection was definitely better than western. Staff were polite and did help me make dinner reservations.

Location super , 2 min walk from Port Linner and Sannomiya station . Few minutes to SOGO , Street Flower in front of City Hall and Kobe Arcade Shops . Single room , japanese size , tv , refrigeretor , free lan and wi fi , tea , coffe maker , bathroom very clean , clean towles , all aminities at disposal . Reception staff friendly , english spoken , very fast check in/out . Shangri la restaurant offered very good breakfast european and japanese . I recomand with pleasure this hotel .

This hotel is next to the Sannomiya train station. It is a nice businessmen’s hotel with smaller but comfortable rooms. Free WI-FI in the rooms. There is adequate space for working on computers. The staff is friendly and helpful and many speak enough English to be really helpful. The hotel restaurant serves breakfast, lunch and dinner. There are many other restaurants in the area. The airport agent said the bus was he best way to get here – took about 1 hr 15 min. The bus from Kansai International Airport (KIX) drops you off across the street from the hotel. The train would have required transferring with luggage -- humbug. Returning to the airport you need to turn right at hotel entrance and walk about 7 minutes past the train station going across Flower Road.

6-1-5 Kumoidori Kobe Hyogo-ken

Located in Sannomiya, Kobe Sannomiya Tokyu REI Hotel is within a 10-minute stroll of sights such as Onohachiman Shrine and Ikuta Shrine. The 235 rooms at this 3-star hotel include fireplaces, refrigerators, and electric kettles. Kobe City Hall and Space 11 Darvish Museum are a short walk away.


Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM. This hotel has a restaurant that's perfect for a leisurely bite to eat.


Kobe Sannomiya Tokyu REI Hotel's 235 air-conditioned rooms provide fireplaces, refrigerators, and electric kettles. 32-inch TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Other standard amenities include phones and desks.

Property features

At Kobe Sannomiya Tokyu REI Hotel, guests have access to free WiFi in public areas and laundry facilities. Self parking is offered for JPY 1500 per night. Helpful staff can provide dry cleaning/laundry services, luggage storage, and a safe deposit box at the front desk.

Room options

Single Room, Smoking

TwinXL 1 | Sleeps 1

Single Room, Non Smoking

TwinXL 1 | Sleeps 1

Twin Room, Smoking

Twin 2 | Sleeps 4

Twin Room, Non Smoking

Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 236 reviews