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Kobe Sannomiya Tokyu REI Hotel

3.0 out of 5.0

Recent guest reviews

Stay experience is similar to what I had with Kobe Tomomachi Tokyu REI. One advantage that I think Sannomiya has is that the location is much better, in terms of public transportation. There are more dining options even late into the night. Otherwise, the hotel is perfect for a short stay, with all the amenities required in place, and decent Japanese style breakfast options.

This hotel is located right next to Sannomiya station and is at a prime location to explore Sannomiya and Kobe. The staff at the hotel were nice and could speak English so I expect no problems for any English speakers. As for the room, we booked one of the larger rooms which was definitely spacious and comfortable. I believe that the bed was one of the best parts of the room, however there was no view for the room for the surrounding area. As for breakfast, they had a buffet style breakfast with a great amount of variety. The taste was better than most breakfast buffets that I had at other hotels too. Overall, its a great hotel to stay shortly to explore Sannomiya and is highly recommended for a traveler with less time in Kobe.

The hotel is located in a very good location, the staffs are very nice. It is easy to get from hotel to subway stations, but the room very small. To stay there is convenient for sightseeing, but the room should be updated.

We only stayed one night at this hotel, but it met all our needs. It was a short walk from Sannomiya Station, which is a short ride from Shin Kobe Station, and also the monorail to the cruise terminal and airport. The room was a reasonable size for Japan. There were complimentary bottles of water in the room, which was nice. Breakfast was served in the dining room and there was a reasonable selection of Japanese and Western items.

The location for this hotel is great. The airport bus from Itami airport stops just opposite from. It is very convenient. Checking in was a breeze. The staff at the front desk spoke sufficient English. Rooms are tiny (as expected) and clean. As most have commented already, the air-con is not very cool, even when we set it to the lowest temperature. Walking distance to Sannomiya station with plenty to eat and shop. DO NOT get the "Small" or "Semi" double room. The bed is not much bigger that a standard super single and it meant to sleep 2. We hardly got any sleep for the 2 nights we stayed. Get the Twin for the normal double. The bed itself has quite comfortable but really not big enough for 2 to sleep comfortably. And my husband and I are not really that big. Also, the toiletries provided were of good quality. The shampoo, conditioner, body wash were all from Shiseido.

Located near Sannomiya Station therefore very convenient as a base for sightseeing. However the guest room is quite outdated. It was too warm in my room; I desperately needed to open the window for some fresh air, but front desk said the window cannot be opened. Luckily she brought me a fan and I ended up sleeping with the fan turning on all night. Overall I think there are better hotels elsewhere in Kobe.

The hotel has nice staff and the rooms are clean. But, one thing that killed it. The room's window are sealed. For some reason, they did not clean the air condition vent and there is no air circulation at all. They probably realize this by placing air cleaner in the room. But, carbon dioxide was built up in the room. To make thing worse, they set the lowest setting for air condition to be 68F/20C with heating option only. This made the room extreme hot (way above 20C). We had no choice but to open the door ever hour and doing this through out the night. I am sure they are aware of this as the hall way is powered by air condition and had nice temp.

The poor treatment I have both seen and experienced towards foreign customers at the restaurant is why I finally felt compelled to write a review. It's one of those situations where consistently bad experience in one part of a place are so deplorable that it eventually gives you a bad impression of the entire place... why else can a critical part of the stay experience be that badly managed and that badly neglected? I'll comment only on some of the highlights of my own bad experiences (on repeated stays) first: 1). If you are dining with a Japanese colleague, the service staff will ONLY speak and look at them. Even if you ask them a question, they only glance at you for a second before responding to the Japanese person you are with, even if your Japanese is good and you've been living in the country for years... doesn't matter... they just "assume" you are not worthy to speak to or look at. 2). Same goes for the cash registered. Several times I've been there, even though I paid the bill, they look at the Japanese person I am with when taking the money, returning change, and thanking us for the visit. What??! Yes. To make it worse, on the occasions I dined there alone, they refused to even speak to me... just gestured at the numbers on the cash register! Wow. When I responded in Japanese by asking them to speak (the last time I was ready not to pay unless they actually said something... if they are so poorly trained as to believe that no foreigner can possibly speak Japanese, they should at least try speaking while gesturing... no... not these rude people. They act like they can barely tolerate a foreigner in their restaurant... which is unfortunate, because the chef is obviously good (the food is good, the prices are good, and the location is exceptionally convenient, and that is why, despite my better instincts, I went back repeatedly). 3) at the buffet section, they basically gesture you to get out of the way while you are trying to serve yourself when there is an empty container that needs replacing next to the food or drink you are helping yourself to. No "excuse me" (not in Japanese either). And if they happen to be chatting idly with another staff member in front of the food you want to help yourself to, the make it look like you are bothering them and their precious conversation, putting on a smile (without the "excuse me" of course) that looks mortifyingly fake and phony. What really makes all this stand out to cause me to finally rate this places poorly is how good the Japanese guests on either side of you are treated... and worse, when those Japanese guests obviously notice and make comments about the comparatively poor service you are obviously getting. Not pleasant dining experience by any means!! I suppose the one good thing is that some of the other foreign guests who are there by themselves and not speak any Japanese likely don't really take much notice or feel it is worth the bother to complain. But when you live in a place and know... it is different.

I stayed at the Tokyu Rei Sannomiya for 4 nights in August 2016. Not much to review, really - if you've stayed in an older style Japanese business hotel before then your experience here will be virtually identical. Good service, small rooms, fair internet, pre-fab bathrooms, a lingering smell of tobacco and a cheapish buffet breakfast. Absolutely nothing remarkably good or bad, but rather a very generic business hotel stay. The Tokyu Rei has another facility about 10 minutes walk away in Motomachi, opposite the Lexis Japan building, by the way, which is far, far better.

We stayed for 4 days and requested for an upgrade. It didn't cost much compared to the extra space. The room was emasculate with all the usual provisions including coffee making facilities , bathrobe, fridge, toothbrush, brush etc that made it convenient to stay without opening our supplies. There were 2 washbasins which made it really convenient plus a tap with filtered water. It was so bear to the train station and AEON supermarket that it will be my first choice in Kobe.

6-1-5 Kumoidori Kobe Hyogo-ken

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Laundry facilities

Located in Kobe City Centre, Kobe Sannomiya Tokyu REI Hotel is within a 10-minute stroll of sights such as Onohachiman Shrine and Ikuta Shrine. The 235 rooms at this 3-star hotel include refrigerators, electric kettles, and TVs. It's in central Kobe and also a short walk from Kobe City Hall and Space 11 Darvish Museum.


Dining

Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM. This hotel has a restaurant that's perfect for a leisurely bite to eat.


Rooms

Kobe Sannomiya Tokyu REI Hotel's 235 air-conditioned rooms provide refrigerators, electric kettles, and phones. 32-inch TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers, free toiletries, and bidets. Desks are also included.


Property features

At Kobe Sannomiya Tokyu REI Hotel, guests have access to free WiFi in public areas and laundry facilities. Self parking is offered for JPY 1500 per night. Helpful staff can provide dry cleaning/laundry services, luggage storage, and a safe deposit box at the front desk.

Room options

Single Room, Smoking

TwinXL 1 | Sleeps 1

Single Room, Non Smoking

TwinXL 1 | Sleeps 1

Twin Room, Smoking

Twin 2 | Sleeps 4

Twin Room, Non Smoking

Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 270 reviews