RIHGA Royal Hotel Kokura3.5 out of 5.0
Recent guest reviews
We stayed for two nights at this hotel. Our booking was made for a regular room which happened to be a smoking room(booked using Amex points). At the time of the booking we had no choice, and we forgot to phone the hotel to request the change. At check-in, at about 10 p.m., the hotel staff very Kindly listened to our request. My wife has bad asthma, and a smoking room triggers attacks. They upgraded us to a higher floor into a room that was non-smoking. This was very much appreciated, especially on the short notice. The staff were very friendly and helpful. The room was a very good size for Japan. Since this is the first time that I am staying here, I am not sure what the regular room sizes are.
comfortable 5 stars hotel .. staff and service are excellent the hotel near the bus station, and near the train station, markets all around within the area food is good wifi everywhere and perfect rooms are clean
Reviewing the Rihga Royal Hotel at Kokura is quite difficult. As some other reviewers mentioned, there are a lot of pluses but a few negatives that cloud the hotel. One of the biggest negatives is that the non-smoking rooms still have a slight smokey feel. I smell it the most on the first night. The room was obviously a smoking room that got converted to non-smoking. I don't think this would bother some people but it did bother my wife and I. The hotel does have a lot of pluses which is why I ended up giving it 4 stars. I will start with the staff. From the moment I walk in till I left, they were all smiles. Many of the staff could speak or understand English very well. One of them helped me call around a few restaurants to see if they have an English menu. I am used to good service at all the hotels I have stayed at in Japan. Royal Rhiga Kokura does feel a notch above. The room itself was very spacious. It might even be 2.5 times larger than the room I ended up with in Tokyo. Amenities were very complete (fridge, water boiler, etc) except that the room did not have a safe. The bed and pillows were surprisingly comfortable. One of the pillow had beads/beans/something that was quite odd in the beginning but was very comfortable. It was the best hotel pillow I have had in Japan. This is definitely a plus. The internet in the room was good and fast. The breakfast buffet was average with a decent variety. However, I have had better hotel breakfast buffets. The best part of the hotel is its location. While I was not there for a conference, it was great to be out of the shinkansen and into your hotel room within 15 minutes. Being around the station also meant that there were a lot of restaurants within walking distance. Finally, the cheap airport bus is definitely the way to get to Kitakyushu airport.
I stayed in this hotel for two nights for a business purpose. The advantage of it was its location that was near train station and conference center, and they were connected by a covered bridge, so it was convenient for us to walk back and forth. What made it more convenient was the train station that had various options for foods and had grocery stores. The hotel was also only 10-15 minutes walk from the center of the city. The interior of the hotel in general was an old style with a huge lobby. My room was sizable with a beautiful view of the city from 27th floor. Most of its amenities worked well with the exception of hot water for shower that was set at 40 degree Celcius; it could not be reduced. It was rather hot for me. Another thing was I requested for a non smoking room but my room smelled smoke. The varieties of the foods for breakfast were rather limited, and the taste was mediocre at best. I was invited for a gala dinner at Royal Hall. The foods there were much better. Maybe because it was a special event. If you are looking for a hotel with strategic location, this may be the one. But if you are looking for an additional value, you may need to consider other options.
Hotel premises are clean and spacious. Facilities are good (used a ballroom for a conference), as is service. Jap restaurant was amazing. Excellent connectivity to streets and just next to Kokura station (there's Colet department store and shopping streets around the station).
very nice and not too much expensive a lot of restaurants inside the hotel but near the city center for a huge choice of restaurants. you have to pay to access the pool and the gym rooms are very confortables, a very good hotel
This is a good hotel, close to the train station, huge reception and a good view from the room, many restaurants within the hotel, and the service is good. The down side is the price is high considering the value; the city Kokura is not a major city with many attractions and the building / room is getting old. Also I was shocked to learn that even hotel guest has to pay 5000yen to use their gym. This level of price for the guest is the same as 5star hotels in Tokyo or even higher.
Fantastic location – walking distance via covered walkway to supermarkets (for grocery shopping; some also sold cooked food), shopping malls and Kokura train station. The airport shuttle bus drop pick up and off points (note: drop off and pick up are not at the same place) are also within walking distance, and all but a few steps are sheltered. There are also plenty of eateries – in the shopping malls as well as along the roads. Kokura Castle and a convention centre were also just a short walk away. To be fair, there are some other hotels also very near the train station (including one at the train station itself) but this one is the biggest and probably the most luxurious. Winning points included generous sized and clean rooms, equipped with hair dryer, bedroom slippers, bathrobes, good quality toiletries (viz shampoo, conditioner, shower/bath gel, a bath tub, something foamy which is a 3 in 1 – hand soap, facial cleanser as well as shaving cream), a small kettle for boiling water to make tea with, green and roasted tea sachets. If you need to be woken, you can either set the alarm on the room digital clock or arrange for an automated wake up call by dialing 41 followed by the time you desire. For me, the only thing missing from the room was an in-room safe. If you want your room cleaned, you need to make it available early, because the cleaning service stops at 1.30pm. If you miss that time, you can ask for a change of towels, emptying of trash – there is no time limit on those. They gave 2 pillows per person. One was a normal pillow, the other was filled with something that felt like drinking straws cut into about 1cm long pieces. It was unusual but I found that it supported my head and neck well, thereby contributing to my good sleep while staying there. There were several restaurants at the hotel but we only ate at the cafe and that was for the breakfast that was included in the price (entry to the café was by coupons issued at check in). They had a good variety, though more Asian food than Western. On one of the mornings, it was full, and they had staff waiting at the escalator (which we had to take to get to the café) to usher us to a make shift breakfast room where they had laid out food albeit not the full range as at the cafe. We appreciated this, because at some other hotels we had stayed in, when the breakfast place was full, the guests had to wait for a table, instead of being shown to an alternative venue. On our last morning, because our flight was very early in the morning, upon our prior request they packed a breakfast bag for us (comprising a triple deck sandwich and a bag of chips) which they passed to us when we surrendered the breakfast coupons for that morning.
My Japanese friend helped to book this hotel as he thought it has harbor view. We stayed 2 nights at this hotel. To be very honest, we don't feel conformable at this hotel. The hotel seems quite popular to host wedding party, so i guess they don't care too much about room. The room is quite dirty, especially carpet (see attached picture). The fitness center and pool are NOT for free. It's really ridiculous as this hotel uses pool picture everywhere to do advertising, but eventually guests cannot use it. When we stayed first night, there're some kids running and jumping for hours from upstairs. I called front desk at 11:30pm. one staff said they gonna check. but nothing changed, i then called at 12am again and told front desk to request to change room. They then realized something seriously, one staff came to my room to check, and later agreed to change to other room. I guess it's short of room at that night, so we moved to Executive floor. When we checking out, we found JPY2000 to be added at each room charge. The reply from staff was " due to room upgrade". I definitely refused to pay this over-charge as it's not our fault. The staff quickly deleted this charge and said "sorry". However, it already leaves negative impression which is "they are not honest". The staff attitude is ok. I do hope hotel management can take consideration when seeing my feedback.
Conveniently located in walking distance from the train station. The lobby area very spacious, checking in smooth without any excitement. The rooms are very clean but in need of a working over. Everything in grayish/brownish color with old style furniture. The bed very low and not really comfortable. Bathroom again clean but really aged. WLAN in the room free and working well. Breakfast buffet Western Style not really providing a wide selection. Staying more than 1 day the food gets really monotonous. The coffee shop in the lobby area with a nice "waterfall" window with prices which are even for Japan high. Other restaurants not tried as there is a wide variety of restaurants in the vicinity of the station. Checkout again easy and no excitement.
- Free WiFi in rooms and public areas
- Onsite dining
- Indoor pool
- Health club
Located in Kokura, RIHGA Royal Hotel Kokura is next to Kitakyushu Manga Museum and West Japan General Exhibition Center. This 295-room, 3.5-star hotel welcomes guests with 5 restaurants, an indoor pool, and free in-room WiFi. In central Kitakyushu, the hotel is also close to Amu Plaza Kokura and Zenrin Map Museum.
This hotel is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
All 295 air-conditioned rooms provide minibars, free newspapers, and phones. Guests can expect to find free WiFi and plasma TVs with cable channels. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. In-room massages are available, and rooms also include desks.
Guests of RIHGA Royal Hotel Kokura have access to an indoor pool, a health club, and a spa tub. Self parking is offered for JPY 1080.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 313 reviews