6/10 Okay
Michael
Traveled with partner
Sep 21, 2025
Liked: Cleanliness, property conditions & facilities
The building itself is nice. I booked a room with a private jaccuzzi on the patio because my wife has muscle issues and we were walking alot. When we checked in the jacuzzi water temp was about 32c. I turned it up to 38c where ours is at home. We went out for an hour or so and looked forward to a warmer jacuzzi. It was 31c. I went to the desk and she came back with me. She made a call to the mgr. He said it was in eco mode and had her fix it. We had dinner and came back later with hopes of a warmer jacuzzi again. It was 30c. Went back to the desk and she called the mgr ,he said give it till the morning. Morning it was 29c. Went back to the desk. The manager was busy but would look at it. Went out for a little while and coming back the lady at the desk said after looking at it the manager said it was broken and they had to order a part which could take a week. I asked for some kind of a partial refund due to that and she called the mgr again. He was coming back in about 2 hours and would talk to me. Met him back at the room and he said it was working fine , and that 30c was normal . I asked about the part he ordered and he said that was just incase but it was not broken. All in all instead of treating my wife to a nice hotel with a private jaccuzzi it was a big let down for her.
Michael
Stayed 2 nights in Sep 2025