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Recent guest reviews

no food , no blanquets, in the middle of the night , we went to other hotel , I want my refund back, is incredible 4 stars, and I said to the reception give me a paoer with my check out she refused

Attitude of the staff sucks. They really need training in the hospitality industry.

This property seemed to be decent from the pictures posted but I experienced something totally different in the very short time I was there. I will not go back to this place. The staff's attitude and room that I was placed in, is just terrible. I could not sleep in the room because it was just infested with mosquitoes. The room is located in an area which seemed like I was walking into a dungeon and it smell like sewer in the hallway. Whoever works at the front desk seem to have an attitude. The manager is never there and no one seem to like answering the phone. Customer service is not their forte.

I didnt like that the room did not come with a refridgerator and its hard to name of the hotel when arrivingat night.

The hotel was okay, nothing to get excited about. The food on the other hand was very disappointing. While it wasn't a bad stay I'll look elsewhere in the future.

It is very convenient right behind the airport . The rooms are big and light . It's not a bad stay compared to a lot of other hotels in Jamaica . The food here is very expensive and not great . And the towels are not clean, or not washed clean .

Friendly helpful staff, good Jamaican breakfast included, view of the port and quiet surroundings

Well its a good hotel..but the food was scarce..cant find nothing good to eat..prices too high..no breakfast...and they need to fix the ac..otherwise it was a good stay...i will go back

quiet, clean and staff are friendly. I'll definitely stay there again.

Nice quiet hotel. Don’t buy food from them. Prices too high. Go get food from town beside it. Cook shops

There were lizards in the room the shower was not comfortable bed was hard

The hotel was a great experience for me and my family. It isnt a five-star hotel but the service and staff where great. It gives you a side of Jamaica that is not fully discovered

We will not be back. The pictures online are completely different then in person. We had to ask for wash rags everyday. I had to bathe my 1 year old in the sink because the spout wasn’t working. The food was the same everyday. WiFi didn’t work in the room. The “beach” water was disgusting! Overall our stay was terrible. We will not be back.

Attendant gave room no cable or phone working barely slept better room next day. Staff bar great service👍 Enjoyed buffet and bar good drinks and fish sandwich. Even though rough start will return. Nice view of port.

No telephone communication...... No internet....... No hot water.......

THE HOTEL IS OLD AND NEED UPDATING.THE LOCATION IS GOOD BUT THE FACILITY NEED A LOT OF IMPROVIEMENT.

This hotel is so quiet you would think that you are the only one there the hotel staff is so warm and inviting started the day off with an island breakfast by the sea end of the evening at the bar with a few drinks overlooking the sea I would highly recommend this hotels to anyone I will be returning for future stays

1 Port Royal Street Kingston Saint Andrew

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Grand Hotel Excelsior Port Royal places you within a 10-minute walk of Fort Charles. This 60-room, 3.5-star hotel welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:30 AM to 10:30 AM. Enjoy a bite to eat at the hotel's fine-dining restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

All 60 individually furnished rooms provide coffee makers, ironing boards, and desks. Guests can expect to find free WiFi and 32-inch TVs with cable channels and pay movies. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. In-room massages are available.


Property features

Guests of Grand Hotel Excelsior Port Royal enjoy features like an outdoor pool, free WiFi in public areas, and express check-in. For transportation, you can make use of an airport shuttle (available 24 hours) for USD 20 per person roundtrip, as well as an area shuttle for a fee. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and concierge services. Additional amenities include express check-out, a terrace, and laundry facilities.

Room options

Standard Single Room

1 Double Bed | Sleeps 1

Grand Room, 1 King Bed, Beach View

1 King Bed | Sleeps 2

Comfort Room, 2 Double Beds, Garden View

2 Double Beds | Sleeps 4

Deluxe Room, 1 King Bed, Partial Sea View

1 King Bed | Sleeps 3

Guest reviews for Grand Hotel Excelsior Port Royal

Everyone (29) Family (1)
1
Everyone

By on Jan 21, 2020

1
Everyone

By on Sep 11, 2019

1
Business Business

no food , no blanquets, in the middle of the night , we went to other hotel , I want my refund back, is incredible 4 stars, and I said to the reception give me a paoer with my check out she refused

By on Jul 22, 2019

1
Business Business

Attitude of the staff sucks. They really need training in the hospitality industry.

By , from Miami on Jul 22, 2019

1
Everyone

This property seemed to be decent from the pictures posted but I experienced something totally different in the very short time I was there. I will not go back to this place. The staff's attitude and room that I was placed in, is just terrible. I could not sleep in the room because it was just infested with mosquitoes. The room is located in an area which seemed like I was walking into a dungeon and it smell like sewer in the hallway. Whoever works at the front desk seem to have an attitude. The manager is never there and no one seem to like answering the phone. Customer service is not their forte.

By on Apr 30, 2019

Review comment responded on Jun 4, 2019

I am sorry for the inconvience. We wil try our best to improve our services.

3
Family

I didnt like that the room did not come with a refridgerator and its hard to name of the hotel when arrivingat night.

By on Apr 8, 2019

Review comment responded on Jun 4, 2019

Sorry for the inconvience. Will improve.

3
Everyone

The hotel was okay, nothing to get excited about. The food on the other hand was very disappointing. While it wasn't a bad stay I'll look elsewhere in the future.

By on Jan 29, 2019

3
Everyone

By on Jan 29, 2019

4
Everyone

It is very convenient right behind the airport . The rooms are big and light . It's not a bad stay compared to a lot of other hotels in Jamaica . The food here is very expensive and not great . And the towels are not clean, or not washed clean .

By , from Rochester NY on Jan 5, 2019

4
Everyone

Friendly helpful staff, good Jamaican breakfast included, view of the port and quiet surroundings

By on Nov 18, 2018

Grand Hotel Excelsior Port Royal

1 Port Royal Street, Kingston, Saint Andrew
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