no food , no blanquets, in the middle of the night , we went to other hotel , I want my refund back, is incredible 4 stars, and I said to the reception give me a paoer with my check out she refused
Attitude of the staff sucks. They really need training in the hospitality industry.
This property seemed to be decent from the pictures posted but I experienced something totally different in the very short time I was there. I will not go back to this place. The staff's attitude and room that I was placed in, is just terrible. I could not sleep in the room because it was just infested with mosquitoes. The room is located in an area which seemed like I was walking into a dungeon and it smell like sewer in the hallway. Whoever works at the front desk seem to have an attitude. The manager is never there and no one seem to like answering the phone. Customer service is not their forte.
I didnt like that the room did not come with a refridgerator and its hard to name of the hotel when arrivingat night.
The hotel was okay, nothing to get excited about. The food on the other hand was very disappointing. While it wasn't a bad stay I'll look elsewhere in the future.
It is very convenient right behind the airport . The rooms are big and light . It's not a bad stay compared to a lot of other hotels in Jamaica . The food here is very expensive and not great . And the towels are not clean, or not washed clean .
Friendly helpful staff, good Jamaican breakfast included, view of the port and quiet surroundings
Well its a good hotel..but the food was scarce..cant find nothing good to eat..prices too high..no breakfast...and they need to fix the ac..otherwise it was a good stay...i will go back
quiet, clean and staff are friendly. I'll definitely stay there again.
Nice quiet hotel. Don’t buy food from them. Prices too high. Go get food from town beside it. Cook shops
There were lizards in the room the shower was not comfortable bed was hard
The hotel was a great experience for me and my family. It isnt a five-star hotel but the service and staff where great. It gives you a side of Jamaica that is not fully discovered
We will not be back. The pictures online are completely different then in person. We had to ask for wash rags everyday. I had to bathe my 1 year old in the sink because the spout wasn’t working. The food was the same everyday. WiFi didn’t work in the room. The “beach” water was disgusting! Overall our stay was terrible. We will not be back.
Attendant gave room no cable or phone working barely slept better room next day. Staff bar great service👍 Enjoyed buffet and bar good drinks and fish sandwich. Even though rough start will return. Nice view of port.
No telephone communication...... No internet....... No hot water.......
THE HOTEL IS OLD AND NEED UPDATING.THE LOCATION IS GOOD BUT THE FACILITY NEED A LOT OF IMPROVIEMENT.
This hotel is so quiet you would think that you are the only one there the hotel staff is so warm and inviting started the day off with an island breakfast by the sea end of the evening at the bar with a few drinks overlooking the sea I would highly recommend this hotels to anyone I will be returning for future stays
Grand Hotel Excelsior Port Royal places you within a 10-minute walk of Fort Charles. This 60-room, 3.5-star hotel welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 7:30 AM to 10:30 AM. Enjoy a bite to eat at the hotel's fine-dining restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
All 60 individually furnished rooms feature coffee makers and desks. Guests can expect to find free WiFi and 32-inch TVs with cable channels and pay movies. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night.
Guests of Grand Hotel Excelsior Port Royal enjoy features like an outdoor pool, free WiFi in public areas, and express check-in. For transportation, you can make use of an airport shuttle (available 24 hours) for USD 20 per person roundtrip, as well as an area shuttle for a fee. The 24-hour front desk has staff standing by to help with concierge services and dry cleaning/laundry. Additional amenities include express check-out, a terrace, and laundry facilities.
no food , no blanquets, in the middle of the night , we went to other hotel , I want my refund back, is incredible 4 stars, and I said to the reception give me a paoer with my check out she refused
Attitude of the staff sucks. They really need training in the hospitality industry.
This property seemed to be decent from the pictures posted but I experienced something totally different in the very short time I was there. I will not go back to this place. The staff's attitude and room that I was placed in, is just terrible. I could not sleep in the room because it was just infested with mosquitoes. The room is located in an area which seemed like I was walking into a dungeon and it smell like sewer in the hallway. Whoever works at the front desk seem to have an attitude. The manager is never there and no one seem to like answering the phone. Customer service is not their forte.
I didnt like that the room did not come with a refridgerator and its hard to name of the hotel when arrivingat night.
Sorry for the inconvience. Will improve.
The hotel was okay, nothing to get excited about. The food on the other hand was very disappointing. While it wasn't a bad stay I'll look elsewhere in the future.
It is very convenient right behind the airport . The rooms are big and light . It's not a bad stay compared to a lot of other hotels in Jamaica . The food here is very expensive and not great . And the towels are not clean, or not washed clean .
Friendly helpful staff, good Jamaican breakfast included, view of the port and quiet surroundings
I am sorry for the inconvience. We wil try our best to improve our services.