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I visited AC Hotel with my family for five days. This is a new and very beautiful hotel. The staff at check in were professional and very nice. The room was exactly as advertised, clean and modern. The lobby if this hotel is worth every penny. The food at the restaurant in the lobby was delicious and well made. They do not provide room service but you. An go down order and they will call you to come and get it when it’s ready. The pool is small but at night, it nice to look at. The gym is modern. The reason j didn’t give five stars is because of issues we encountered. I was able to share the issues with Management who received them and seemed open to addressing them in the future. The first issue I had was a night time front desk person who seemed to not want to be there. I spoke to Management about her attitude and they indicated they would address this with the employee. I believe they did because the next time I saw her, she was pleasant and professional. On my last day, I needed to use the computer and printer. Both computers could not be used because the mouse needed to be charged. No one was aware until J approached them about it. Also, the printer was broken. I reached out to Management and received a response right away. I went out for a while and when I came back the issues were resolved. I appreciated Managements responsiveness. I would definitely go back here and would recommend to anyone going to Kingston, Jamaica. On side note, the locals use this as a hang out spot after work and on weekends. The bar area in the lobby is packed with folks who are dressed for a good time. Hotel guest can seem out of place among the party goers. Finally, hotel guests must compete with party goers for parking spots. I think the lower level of the parking or a portion of it should be reserved for persons staying at the AC.
I feel like I’m in a room furnished by IKEA. For the money this should be a lot better. Tiny room compared to the courtyard a few blocks away. The coffee maker is above the safe but there’s no where to plug it in so you have to move it. Poor workmanship on the door lock. My room overlooks a parking lot with a big pile of rusty steel beams.
Had VERY flavorsome dinner and drinks at AC Lounge! Vast menu options, customer service remarkable! 👌🏾Establishment even more stunning in person, sophisticated ambience! Spacious with breezy locomotion!
I have stayed here 3 times in the last 6 weeks, a new hotel that has raised the standards of design in Kingston but they really need to work on service! New hotel but the service isn’t moving forward in fact it’s getting worse. 1 hour for an appetizer, 40 mins and 3 times asking for a lemonade ! Arrive early in the morning understand room won’t be available go to meetings and return at 2pm and the lady at front desk has forgot to prepare it . Management please deliver the service that this stunning hotel requires.
This review is based solely on our use of the hotel’s lounge. We were not guests at this hotel, however we did stop by to have a few drinks. The staff is extremely professional and courteous. The security officer at the entrance, the bellman..all extremely polite and welcoming. As soon as you arrive to this hotel, you can’t help but take in the architecture. The design is so clean and the decor is breathtaking. Very modern and upscale. The lighting in this hotel is perfect and gives a really nice Miami vibe. Also the bathrooms are pristine, I took a bunch of selfies in there lol. Our bartender was Odane, he made me some really nice drinks, good quality liquor and value for money. We also tried the jerk wings and these are by far the best jerk wings we have ever tasted, please don’t ever change the chef or recipe. Really impressed with this hotel and we will definitely be back again, although we were not guests we were treated very well by your staff, and the staff are the main reason why we will return. If you read my other reviews you’ll know that I’m very derailed, but this hotel did not have not one fault to speak about. Please continue the good work and congratulate your staff on their excellent service. I’m not surprised by this hotel, once it’s associated with the Sandals brand, excellence is automatic!!
From driving in the hotel to walking along the cobbled path, you cannot help being impressed by the clean, open decor. The dining area is in the lobby so as you walk in you are seated. Our waitress Ivy was very pleasant and professional. The food tasted amazing and presentation was great. A big plus the food didn’t take long to come. The German Chocolate drink was lovely. The overall decor and service of the Dining Lounge was flawless. No complaints.
Your Lounge area is amazing the food, drink, service,staff and ambience is AMAZING. By fat has been the best experience I have had in in a longtime. I felt so relaxed and comfortable. Your bartender (male) sorry I didn't get his name made me the best Mojito I have had in a longtime, he was also warm and friendly and made good conversation with us. We immediately felt welcomed and settled right in. We enjoyed your shrimp and chicken pasta and also your bbq wings. Thankfully to your team we will always remember this experience. Thank you we will be returning again. I would definitely recommend this place you won't regret it
A wonderful experience. Thanks to my server Alesha facey who suggested the wine. She was friendly and helpful. The atmosphere was relaxing and the music selection at the right volume to allow for conversation. I will be going back
I loved everything about this hotel. This is brand new and that is why we picked this hitel to stay. Loved atmosphere by the pool and bar area. Bar tenders are the best in service. Management is doing excellent job here. We will be back again.
Annabelle @ AC Marriott was very accommodating. Like her colleague she elevated my experience this time with assistance with bar food. Thank you again. I would definitely recommend this hotel. Fyi - The chicken burger was tasty.
AC Hotel by Marriott Kingston, Jamaica places you within a mile (2 km) of popular attractions like Bob Marley Museum and Devon House. This 219-room hotel welcomes guests with conveniences like a restaurant, an outdoor pool, and a 24-hour fitness center.
Enjoy a bite to eat at AC Lounge , the hotel's onsite restaurant. Get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
All 219 soundproofed rooms feature coffee makers, free bottled water, and laptop-compatible safes. 65-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include phones, ironing boards, and desks.
Built in 2019, the brand new AC Hotel by Marriott Kingston, Jamaica offers an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking if you drive. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and a computer station.