First impressions of this property were okay. We had 2 kids, 4 adults. When we showed up the lockbox was left open, and the front door was cracked open. When we walked in the TV was on and all the lights were on. We had the kids and wives wait outside and us 2 guys went and cleared the house to make sure it was safe. As we were walking around we kept saying, "wow this place is perfect!" It didn't start falling apart until a couple hours into our stay once we unpacked and started really looking around.
Cleanliness: I took pictures, but there's not a place on here to attach them. The walls had little dirty handprints and smears all over them. The bed was really disturbing. The blankets and were brown around all the edges, the pillowcases smelled like the previous person, as if they hadn't been washed between guests. The beds were surprisingly nice and comfortable, the pillows however felt like sleeping on a rock. We ended up having to go to a nearby ross and buying all new blankets, pillows, and pillow cases.
Inconveniences:
Wifi was a big issue. The TV wouldn't load netflix. None of us could work on our laptops or phones connected to wifi. luckily there's good cell service here. We were able to get 5g and cast to the tv and hotspot to our laptops for working.
Another big issue is the noise level. This place is next to the busiest road in maui. There's always cars flying by, even very late at night. That wouldn't be too big of an issue if there were actual windows. Instead of windows this place has wood shutters that you turn to open and close. We tried all sorts of things to lower the noise level, but the shutters did nothing.
Even after all these issues, I still would have left 4 or 5 stars for this property had this next part not occurred.
THE POOL IS NOT OPERATIONAL. I feel like this needs to be in all caps. We contacted the property management team about this, and they basically said "We're sorry, Mahalo" Then they didn't reply to any more of my messages. Then I tried contacting Vrbo customer service, and they said "This property is managed by a big management team and you have to contact them, there's nothing we can do" This was a huge deal for us. The kids asked us every day if they could swim in the pool. The listing advertises a pool and hot tub. This was false advertising and we would not have booked this property had we known. This really ruined the trip. If the property management team ever reaches out to me, i'll update the rating.