Hotel Ukraine4.0 out of 5.0
Recent guest reviews
A good hotel in classic Sovjet style. One of the mornings there was more staff in the restaurant than customers and service without a smile, frankly. The rooms are quite large but dated. The location is excellent as it is in the heart of the city where all the action happens. If you are not interested in spending time at the hotel then this will work perfectly. I could not recommend to a friend unless they want to experience what life might have been like under the USSR.
Location of the hotel is superb. All major sights walking distance, plenty of restaurants in the neighborhood. I suggest buying a Ukrainian sim card and download Uklon app to order taxi's . Breakfast becomes a bit boring after a few days, but very good coffee. Contrary to other travellers, I received a warm welcome at reception, a few words Russian / Ukrainian or at least an attempt to it can do miracles. This applies to any country is my experience. Elevators really need improvement especially at busy times long waiting times. Yes, furniture is not new, carpet in corridor has had its best time, stains difficult to remove, but considering the room rate and location, well worth the money. I would stay here again.
The only good thing was the floor where was located our room. We stayed on the 14th floor and the view was really good. Room needs to be upgraded, furniture is awful, cleaning needs to be improved. The customer service at the front desk was the worst I have ever seen. Firstly, all the ladies at the reception desk when deal with the guests shouldn't seat - it's 4 star hotel so the eye contact has to be done and it's quite disrespectful. Another thing is language barrier. Most of the staff don't speak English. The worst thing is that they get really upset when you have a problem to understand them. There is a massive lack in a customer service skills, staff have to get a refresher training! Awful ladies with a bad manners, really disappointed. Breakfast was also very basic. One morning we didn't go because it wasn't worth it. The city is beautiful. Location is not everything but the management seems to forget what is the key of success in the hotel industry. I am not recommending this place unless you want to see cranky pants at the reception desk all the time.
This is a nice,clean hotel in a great location and I was enjoying my stay in Kiev until I was robbed in my room while I slept. I was staying a suite-type room at the end of a short corridor that just 'happened' not to have cameras. This, together with the fact that the door had not been forced suggests to me (and the police) that someone from the hotel was responsible. Hotel security was unhelpful (as other reviews have noted, the staff in this hotel is generally unhelpful), and simply stated that things like this never happen in their hotel: no apologies whatsoever. I travel a lot and I realise that manners differ in different countries, but if Kiev wants to attract Western tourists, they could do much more to make them feel welcome, and safe. I was left with the feeling I had been watched during my stay, and that the thief knew when I was leaving. Too bad: it's a beautiful city.
We really wanted to have the best view and decided to get business suite based on the review. The room is quite clean, the view is great, the location is perfect. But, the furnitures are old and there are some stains on the carpet. Overall this would be pretty nice hotel if only they could upgrade the furnitures.
So we arrived at this hotel at 7pm.. by the time we managed to check in we had been waiting in a queue for 30 minutes or so.. the receptionist then said the grand total of 4 words to me on check in (passport, sign, room, floor) both of the receptionists on duty that evening seemed to have the worse set of customer service skills ever seen in the history of the hotel industry. The room was ok, dated but clean.. but fine for our needs, and the view was good. The breakfast was ok.. we managed to get nice seats and the choice was wide. The location is also perfect. No problems at all.. and then on check out I was hit by a scam "tax" from the front desk.. my Ukrainian friend said it was too much.. but I couldn't be bothered arguing for what is very little money to me.. I probably stay in at least 10 hotels a year and have never met attitudes encountered here. I certainly don't think I got any special treatment, I saw them talking to other guests in exactly the same manner.. its just the choice of people they have chosen to employ. Overall it's a shame I would not stay here again for something that is so unnecessary.
It's definitely a bad deal I would not advise anybody to stay there bad service bad attitude from the workers not so clean and it's like a whorehouse you see just to hookers going in and out every five minutes and too much noise is just not good at all
I had a seven day stay at Hotel Ukraine. In terms of the rooms, you get what you pay for. The hotel offers a nice and varied breakfast with many salads to choose from and with different hot dishes every day. The menu at the hotel is also ok, a bit hit and miss and a bit pricy compared to regular Ukrainian restaurants. It is within walking distance of most of the attractions in Kiev.
Let’s get one thing out of the way, if you want a generic Hilton or Hyatt experience... then stay there, this hotel will not be for you! The Hotel Ukraine is a Soviet built former State Hotel (ie only for important Communist Party members). Since Ukraine’s independence it has been in private hands, the lbby has been refurbished, but little of the original Soviet decor has changed elsewhere. It is like travelling back to the 1970s/early 80s Soviet Union, and is an experience not to be missed in my opinion if you are visiting Kyiv as a tourist. The Location couldn’t be better, it is bang in the heart of Kyiv and overlooks Maidan Square, the views from the Maidan facing rooms are fantastic. The rooms are large with a small balcony, as previously stated these date, and are styled from the late 1970s and are now a bit frayed and tatty; but would have been considered the height of Soviet luxury once. No problem with the cleanliness and room service. Rooms have Cathode Ray TVs which only have Ukrainian and very limited international channels. There is free Wi-Fi in rooms, but it was sporadic in my room, and I found it better to use the Lobby Bar to go online, even then it is not particularly fast, so don’t think about streaming. There are 3 lifts but they are very slow, so get used to using the stairs at busy times. The restaurants are OK: breakfast is a very varied buffet but remember you will find the Ukrainian diet quite different to Western Europe/North America; but again enjoy the experience. You will find something you like. I didn’t eat in the restaurants in the evening as you are 5 minutes from all that Maidan Square has to offer to eat out. There is very good security of the grounds and hotel, and it is 100% safe, as is the general area surrounding the hotel. There is a lobby Bar which is OK, but a bit pricy compared to local bars, and a Nightclub (that is actually a strip/lapdance bar) but unless you are some sort of religious nut, don’t let this bother you, as it is very subtle and not garishly advertised, and you wouldn’t know unless you asked or wandered in by accident. I would have no issue staying here with a family. You certainly won’t get solicited by girls, even as a single male traveller I was left alone in the lobby bar all week. In the week I was there, while using the lobby bar, I didn’t see anyone stay more than 5 minutes in the Nightclub or order a drink. So it probably has a rip off business model, and is best avoided if you are male. The customer service is OK, the reception girls speak good English and are quite helpful, as do the bar staff, although some of the restaurant waitresses struggle understanding you. For 5 nights it cost me around £190 with tax, you wouldn’t even get one night for that in a similar hotel in Manhattan, so this hotel is fantastic value. I would recommend staying here as a tourist for the experience, but if you are traveling on Business you would probably prefer somewhere more modern.
The hotel lies just beside Maidan Square - you can get a room that could overlook the beautiful square and have a good view of the city. It's really historic with a typical Soviet-style exterior but surprisingly modern and luxury inside. I've read the hotel was redecorated in 2012 and I found the rooms&furniture are new on most floors - except 6th for now, so you may inform the staff if you mind.
Reviews from Trip Advisor
52% of guests recommend this hotelTotal of 828 reviews