Hotel Cypress Karuizawa

Property class: 3.5

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Photo gallery for Hotel Cypress Karuizawa

A hotel courtyard with indoor seating, a green water feature, and multiple levels of balconies.
A restaurant with tables and chairs, large windows, and string lights.
A hotel room with a bed, a bathroom with a bathtub, and a sliding door.
A multi-level interior with balconies adorned with greenery, a classic lantern-style light fixture, and a clean, white color scheme.
A modern hotel lobby with a large reception desk, a glass wall offering a view of the outside, and a spacious area with a water feature.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
Karuizawahigashi 287-1, Karuizawa, Nagano, 389-0104
  • Place, Karuizawa Prince Shopping Plaza
    ‪7 min walk‬
  • Place, Kumoba Pond
    ‪11 min walk‬
  • Place, Karuizawa Prince Hotel Ski Resort
    ‪3 min drive‬

Room options

Japanese Western Room Non smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds OR 2 Twin Beds
  • Free WiFi

Urban Japanese Western Room Non smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 4 Twin Futons
  • Free WiFi

Urban Twin Room, Non Smoking

  • 753 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

Comfort Twin Room, Non Smoking

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Standard Twin Room, Non Smoking

  • 322 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Deluxe Twin Room, Non Smoking

  • 635 sq ft
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds
  • Free WiFi

Hollywood Twin Room, Non Smoking

  • 50 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Non Smoking

  • 70 sq ft
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds
  • Free WiFi

Family Suite, Non Smoking

  • 861 sq ft
  • Sleeps 6
  • 4 Large Twin Beds and 2 Twin Sofa Beds
  • Free WiFi

Cypress Suite Room, Non Smoking

  • 123 sq ft
  • Sleeps 8
  • 4 Large Twin Beds and 4 Twin Futons
  • Free WiFi

Deluxe Japanese Western Style Room, Non Smoking

  • 65 sq ft
  • Sleeps 5
  • 2 Large Twin Beds and 3 Twin Futons
  • Free WiFi

About the neighborhood

Karuizawa

Hotel Cypress Karuizawa is a short stroll from Karuizawa Prince Shopping Plaza and Kumoba Pond. This 3.5-star hotel has 86 guestrooms and offers conveniences like 4 restaurants, free in-room WiFi, and free self parking.

What's nearby

  • Karuizawa Prince Shopping Plaza - 7 min walk - 0.4 miles
  • Kumoba Pond - 11 min walk - 0.6 miles
  • Karuizawa Indoor Tennis Court - 19 min walk - 1.0 mile
  • Karuizawa Prince Hotel Ski Resort - 3 min drive - 1.3 miles
  • Old Karuizawa Ginza Street - 3 min drive - 1.3 miles

Getting around

  • Karuizawa Station - 13 min walk

Restaurants

  • ‪軽井沢 味の街 - ‬16 min walk
  • ‪軽井沢フラットブレッズ - ‬18 min walk
  • ‪L'ATELIER de Cafe & Deli - ‬18 min walk
  • ‪中国料理 月季花 - ‬17 min walk
  • ‪やまへい 軽井沢店 - ‬14 min walk

About this property

Hotel Cypress Karuizawa

Hotel Cypress Karuizawa features free WiFi in public areas, a terrace, and laundry facilities. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and concierge services. Additional amenities include a water dispenser, a vending machine, and a banquet hall.
Guests can expect free WiFi and flat-screen TVs. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, phones, and desks are also standard. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:00 AM for a fee: JPY 3,500 to 3,500 per person
  • 4 restaurants
  • A bar/lounge

Things to do

  • Bicycle rentals
  • Shopping
  • Ski storage

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (on request)

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 3500 to 3500 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3 PM—-11 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Cypress
Cypress Karuizawa
Hotel Cypress Karuizawa Hotel
Hotel Cypress Karuizawa Karuizawa
Hotel Cypress Karuizawa Hotel Karuizawa

Frequently asked questions

Are free cancellation options available at Hotel Cypress Karuizawa?

Hotel Cypress Karuizawa offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What can I see within easy reach of Hotel Cypress Karuizawa?

This hotel is located in Karuizawa, a short 11-minute walk from Karuizawa Prince Shopping Plaza and also 11 minutes on foot from Kumoba Pond. You'll also find Karuizawa Indoor Tennis Court and Karuizawa Ohga Hall less than a mile away.

Will I be able to park at Hotel Cypress Karuizawa?

Yes, self parking is offered for free at the hotel.

Does Hotel Cypress Karuizawa feature a casino on the premises?

No, Hotel Cypress Karuizawa doesn't have a casino.

Will I find an indoor pool at Hotel Cypress Karuizawa?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Cypress Karuizawa?

Couples staying at this hotel will appreciate amenities like a deep soaking bathtub and slippers as well as 4 restaurants.

Does Hotel Cypress Karuizawa have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Cypress Karuizawa feature a restaurant that includes a breakfast menu?

Yes, Hotel Cypress Karuizawa has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Hotel Cypress Karuizawa allow pets to stay for free?

No, pets aren't allowed at Hotel Cypress Karuizawa.

Does Hotel Cypress Karuizawa have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Hotel Cypress Karuizawa?

No, there aren't any guestrooms with balconies at Hotel Cypress Karuizawa.

Hotel Cypress Karuizawa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 177 out of 350 reviews
Rating 8 - Good. 140 out of 350 reviews
Rating 6 - Okay. 24 out of 350 reviews
Rating 4 - Poor. 4 out of 350 reviews
Rating 2 - Terrible. 5 out of 350 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
生演奏を聴くことができました。 癒されました!
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
従業員さんの対応がとても良かった
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Mayu

Liked: Cleanliness, property conditions & facilities, room comfort
部屋は広さも十分で快適に過ごせました。
Stayed 1 night in Jul 2021
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

感染予防もしっかりしてありました。

このご時世に誰もいない中、ラウンジから響いてくるピアノの生演奏が心を癒してくれました。 演奏者に拍手です。
Stayed 2 nights in May 2021
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋が広く快適でした!
Stayed 1 night in May 2021
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
広いお部屋でのんびり過ごせました。
Stayed 1 night in Mar 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
臨機応変の対応をして頂き、有り難かった。
Stayed 2 nights in Jan 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
何度も利用していますが、立地、施設(部屋、大浴場、レストラン)、サービス、価格等、軽井沢ではピカイチだと思います。 引き続き何度も使わせていただきます。
Stayed 2 nights in Jan 2021
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応がとても良かったです
Stayed 1 night in Oct 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

また行きたいと思います!

お部屋が広くベランダもあり、窓を開けるとまわりの木々の香りがして快適に過ごせました。室内着がもう少し良くなると、最高だと思います。 とても居心地の良いホテルでした。また利用したいと思います。
Stayed 2 nights in Aug 2020
Verified review

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

コロナ対応

全てコロナ対応、2日滞在で部屋の掃除も何もない 館内は綺麗になっているが、大浴場のヒノキがぬるぬるで、滑った時ヒノキが爪に刺さった。 ベットのマットレスが硬過ぎて、最悪の寝心地だった。
Stayed 2 nights in Aug 2020
Verified review

6/10 Okay

アブ

Disliked: Staff & service, property conditions & facilities
なぜエレベーターが一基しかない。また時間が長くて階段を使いました。
Stayed 1 night in Aug 2020
Verified review

8/10 Good

Moriyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Middle Hotel

ホテル側のサービスが 行きすぎず 足らなすぎず ほどよい感じでした。
Stayed 1 night in Jul 2020
Verified review

8/10 Good

NAOKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
緊急事態宣言が明けに予約をしたが、直前になってコロナの感染者が増えてきた中での東京都内からの旅行であったためキャンセルするか悩んでいたがホテルの方達も感染予防対策に努められていて行って良かったと思いました。
Stayed 1 night in Jul 2020
Verified review

6/10 Okay

KEI

Disliked: Staff & service

残念なサービス

ホテルフロントスタッフの対応力があまり良く感じられません。 新人スタッフなのかわかりませんが 連泊にも関わらず名前も顔も覚えて頂くことが出来ず残念でした。 ホテル自体はとても綺麗で過ごしやすく感じましたが、サービスのレベルが評価ほど良いものではなかったのが残念です。 朝食を選ぶ際もホテルサイドの都合かわかりませんが、洋食和食の選択肢を勝手に選ばれた感があり個人的には和食がよかったのです。 またコロナの影響で様々なサービスが出来ない事は承知の上ですが、バーカウンターが使用出来るのか?伺った際にも、 申し訳なさを感じない説明の仕方と態度で コロナの影響で運営出来ないのがあたかも当たり前ですけど何か?と言っているような説明の仕方でした。 食事に関しては可もなく不可もなくと言った印象です。 一流のホテルを目指すのであれば もう少しホテルスタッフサイドの教育や サービスの姿勢、おもてなしの精神を 磨いてほしいです。 おそらく、こちらのホテルはもう 使うことは無いと思います。 駅から近い利便性を選ぶお客さんが 多いのかわかりませんが 少し天狗になっているような気もします。
Stayed 2 nights in Jul 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1泊朝食付きの朝食がとても美味しかった。大満足でした
Stayed 1 night in Jul 2020
Verified review

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
子供がいるのに階段ばかり。何をするのも同線が悪い
Stayed 2 nights in Jul 2020
Verified review

10/10 Excellent

many

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
また記念日や女子同士でも来たいなと思う綺麗で素敵なホテルでした。アメニティーも良かったです!ありがとうございました。
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

スタッフが素晴らしい!

スタッフの対応、特に対人スキルが素晴らしかった。 また、宿泊したいと思わせる滞在体験でした。
Stayed 2 nights in Mar 2020
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コロナ騒ぎ中ということもあると思うけど それを差し引いても朝食はもう少し どうにかならないかなあと思うほどの内容。
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ペットボトルの水があるともっと良かったと思います。ですがとても気持ちよく泊まれたので次も泊まりたいと思いました。
Stayed 1 night in Mar 2020
Verified review

6/10 Okay

Sin Ying Shadow

Liked: Cleanliness, room comfort

房間舒適,但欠缺員工協助

房間很大及舒適,但員工欠缺熱誠,沒有員工協助推行李,因為行李需要搬數級樓梯才可以到一樓,所以入住和離開時都要自行搬行李實在有點困難,望能改善。
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent experience. Staffs are very friendly and very helpful.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很不錯~~~

非常讚~~ 若不是冬天晚上車班只到18:35會更好~ 冬天晚上走~太冷了!!
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
風呂とトイレが別なところが良い
Stayed 2 nights in Feb 2020