Our stay at this vrbo was our worst one yet! The house initially looked clean, but as we used the spaces, it needed a good cleaning. The mattresses were hard and no one got good sleep on this trip b/c of the beds. One of the couches was so cheap and flimsy, it was hard to enjoy family time b/c there was no where to sit comfortably. We had an issue with a pet fee with the host (it is a long story) but know the host didn't make their description on vrbo listing transparent . Every other vrbo listing that we looked at had a clear statement of fees you pay for their pet fee for staying and theirs had none listed. Once we arrived, they sent us a bill for a pet fee. We spent the better half of one night going back and forth with them about the fee. They were so over the top and so rude. It was really unbelievable dealing with a host that was so petty, especially when it was their own description that got them into this mess. Bottom line, their customer service should be better and just the way they messaged us and gave us an ultimatum with a two hour window that if we didn't pay, we were cancelled. So at 9pm we were supposed to take our family of 6 and leave. I wouldn't stay with this vrbo host. When it comes to money, that is all they care about. They seem nice with things like a little welcome gift, but if you mess with anything finacially, they are rude and less than helpful!