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Best Western Plus Kansas City Airport-KCI East

2.5 out of 5.0

Recent guest reviews

Terrible! Charged me for leaving my vehicle while traveling...$6/day! This fee was never disclosed until check in when, had I known of this fee prior, I would have had a friend drop me off at the airport instead.

Very friendly staff. Beds were comfortable. Little tight where the fridge and microwave are located, but fine. Lighting in that area was very weak. Overall, very nice and we would stay again.

I stayed in both their whirlpool room and their most premium king suite so I got a good sampling of their overall offering. Staff was friendly and helpful. Check-in was quick and easy as well. Rooms smelled fresh and were very clean and crisp considering the budget room rate. The whirlpool room was smaller than what I would have expected as it is not located in any of their suites so it made the bathroom much bigger but made the room that much smaller to accommodate the large tub. In contrast, the size of the king suite room was absolutely huge, while offering a very small bathroom. The suite had a 42inch LCD TV, a size up from the 32 inch in the whirlpool room but because of the giant room size it ends up feeling small as the bed is approx 30 feet and the couch approx 20 feet from it. I also felt like the standard offering of toiletries was uninspired and deficient although considering the price of the rooms, not too surprising. My only real complaint that I was really surprised to find each morning when I woke up was that the beds were so bad I woke up with horrible back pain to the extent that I ended up waking up hours earlier than I intended simply because I was not able to sleep through the pain the beds caused me all the way to my alarm. That was so disappointing because overall, the friendly staff, the cleanliness of the rooms, the great location and the excellent rates for each of the rooms makes staying there again an obvious choice, however, they failed to provide the most important thing a hotel is designed to offer...a good night sleep.

Hotel was very nice except that the heater in the room was extremely loud.

The location is close to the airport. Room service did not address my room not made up after leaving for the day to return to untidy room that was never touched.

The shuttle service is great...they took us to Zona Rosa and the airport when we needed. Also toiletries that we had forgotten.

Staff was friendly and very helpful. Located close to the MCI airport which is convenient for early morning flights out and possible inclement weather upon a late night return.

I really enjoyed my stay in the Best Western Hotel Plus. The staff from the front desk, breakfast, and house cleaning was absolutely fantastic. Everything was handled with class. The staff was very efficient in attending to my needs from beginning to the end of my stay. I look forward to staying there again in the future.

Overall, it was good for catching an early flight. The shuttle picked me up from the rental car quickly and checking in was seamless. The breakfast was standard with hot waffle maker, biscuits and gravy, cold cereal etc. I walked over to the Hilton next door for a quick dinner. The bed was comfy and rooms were ok as they were a little dated. There was a slight "old" smell in the hotel and rooms but I'm sensitive to smells so it probably doesn't bother most.

I have stayed here several times now as I go in and out of Kansas City's airport. It's clean, quiet, and comfortable. I highly recommend it!

Very nice hotel and staff. Extra clean and since it is a no-smoking facility, no bad order. Updated furnishings throughout. Breakfast was great and serving dishes were kept full and hot. I will stay at this Best Western again! Very convenient to airport.

Super clean, nice rooms and very friendly staff. All for a great price and close to the airport, shopping and not that far from downtown. Would recommend this to anyone looking for a good night's rest!

We were greeted very nicely upon arriving. Desk staff was very helpful and didn't seem to mind helping us find directions to any of our destinations. Pool was nice, our two kids loved it. The friendly staff made the three nite stay very enjoyable.

I was pleased with the cleanliness but i was dissapointed with the fact that i was sent an email stating the amenities and a spa was advertised and there wasn't a jacuzzi at all i was looking foward to relaxing my muscles in a hot tub and the breakfast couldve been better but all in all not bad would love to stay in something fancier next time im in kansas city mo to see TECH N9NE!!!!!!!!!!

We had an awesome time. Friendly staff was helpful. Appreciated the shuttle.

Everyone was real helpful. I was pleasantly surprised how nice the rooms were for how cheap the rates were.

Staff was very courteous and helpful. The young lady at the desk on Friday and Saturday night was especially nice and professional.

Perfect hotel for a place to crash before an early morning flight. Staff was super, especially the shuttle driver who clearly enjoys her job. Anyone who can be that cheerful at 5:15am is a treasure. Room was clean & comfortable. Had I been staying longer the microwave and mini fridge would have been a plus. Only had time for a quick cup of coffee before heading out. Will definitely keep this hotel in mind the next time I have to fly out early.

This Hotel was very pleasant to visit! It seemed practacally new, and everything seemed great including the breakfast bar! There were no complaints from my spoue either, so it was a great stay for it's brevity! The staff was pleasant & informative as well!...But, as with most hotels, if you like surfing TV channels, the TV remote leaves a lot to be desired! But that really has no bearing on the most important parts of our experience. Overall it was just great!...

Easy access, right by the freeway Nice rooms, friendly staff. They were a little overwhelmed at breakfast-- they had a hard time keeping the food filled up, but good breakfast. You CAN hear the planes when they start taking off at 6AM from KC International.

11130 N Ambassador Drive Kansas City MO

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free airport shuttle
  • Indoor pool

Best Western Plus Kansas City Airport-KCI East is located 1.1 mi (1.8 km) from Harley-Davidson Factory and within a 10-minute drive of Zona Rosa. This 79-room hotel has conveniences like free breakfast, an indoor pool, and a 24-hour fitness center. It's near the airport and also within a 30-minute drive of Sprint Center and Worlds of Fun.


Dining

Free full breakfast is included with your stay.


Rooms

All of Best Western Plus Kansas City Airport-KCI East's 79 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Free local calls, ironing boards, and desks are also available.


Property features

Guests staying at Best Western Plus Kansas City Airport-KCI East enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, self parking is USD 6.00 per day, or you can take advantage of the free airport shuttle (available on request). The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

King 1 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

King 1 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Best Western Plus Kansas City Airport-KCI East

Everyone (2) Business (12) Couples (4) Family (9) Other (2) Friends (2)
2

charged fees that were not disclosed until check i

Everyone

Terrible! Charged me for leaving my vehicle while traveling...$6/day! This fee was never disclosed until check in when, had I known of this fee prior, I would have had a friend drop me off at the airport instead.

By , from N on Jun 26, 2017

5
Everyone

Very friendly staff. Beds were comfortable. Little tight where the fridge and microwave are located, but fine. Lighting in that area was very weak. Overall, very nice and we would stay again.

By on Apr 21, 2016

5

great price, great location, large suite, uncomfortable beds

BusinessTravelers

I stayed in both their whirlpool room and their most premium king suite so I got a good sampling of their overall offering. Staff was friendly and helpful. Check-in was quick and easy as well. Rooms smelled fresh and were very clean and crisp considering the budget room rate. The whirlpool room was smaller than what I would have expected as it is not located in any of their suites so it made the bathroom much bigger but made the room that much smaller to accommodate the large tub. In contrast, the size of the king suite room was absolutely huge, while offering a very small bathroom. The suite had a 42inch LCD TV, a size up from the 32 inch in the whirlpool room but because of the giant room size it ends up feeling small as the bed is approx 30 feet and the couch approx 20 feet from it. I also felt like the standard offering of toiletries was uninspired and deficient although considering the price of the rooms, not too surprising. My only real complaint that I was really surprised to find each morning when I woke up was that the beds were so bad I woke up with horrible back pain to the extent that I ended up waking up hours earlier than I intended simply because I was not able to sleep through the pain the beds caused me all the way to my alarm. That was so disappointing because overall, the friendly staff, the cleanliness of the rooms, the great location and the excellent rates for each of the rooms makes staying there again an obvious choice, however, they failed to provide the most important thing a hotel is designed to offer...a good night sleep.

By on Dec 11, 2015

3

business trip

BusinessTravelers

Hotel was very nice except that the heater in the room was extremely loud.

By on Nov 26, 2015

3

best western kci

Families

The location is close to the airport. Room service did not address my room not made up after leaving for the day to return to untidy room that was never touched.

By on Jul 22, 2015

4

helpful staff

Couples

The shuttle service is great...they took us to Zona Rosa and the airport when we needed. Also toiletries that we had forgotten.

By on Jun 21, 2015

4

love to travel

Singles

Staff was friendly and very helpful. Located close to the MCI airport which is convenient for early morning flights out and possible inclement weather upon a late night return.

By on Dec 1, 2014

5

total satisfaction

Families

I really enjoyed my stay in the Best Western Hotel Plus. The staff from the front desk, breakfast, and house cleaning was absolutely fantastic. Everything was handled with class. The staff was very efficient in attending to my needs from beginning to the end of my stay. I look forward to staying there again in the future.

By on Aug 31, 2014

4

good, not great

BusinessTravelers

Overall, it was good for catching an early flight. The shuttle picked me up from the rental car quickly and checking in was seamless. The breakfast was standard with hot waffle maker, biscuits and gravy, cold cereal etc. I walked over to the Hilton next door for a quick dinner. The bed was comfy and rooms were ok as they were a little dated. There was a slight "old" smell in the hotel and rooms but I'm sensitive to smells so it probably doesn't bother most.

By on Aug 19, 2014

5

great place for airport travelers!

BusinessTravelers

I have stayed here several times now as I go in and out of Kansas City's airport. It's clean, quiet, and comfortable. I highly recommend it!

By on Feb 25, 2014