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Castle Kona Bali Kai , a Condominium Resort

3.0 out of 5.0

Recent guest reviews

I have stayed at KBK several times. It is a nicely kept property. It is not a plush resort and is well suited for families. It is however like slipping on an old comfortable slipper, clean and neat but nicely worn. Sort of like everywhere in Kona.. Unit 310 was in good working order and the lanai furniture was especially nice. All the ceiling fans worked really well. Pool area was nicely kept and the oceanfront grills were in beautiful working condition. 24 hour security patrol is a nice thing and the folks can usually answer questions about the area and nearby shopping and such. Friends of Bill will enjoy the every weekday 7am gatherings on the lawn of the church next door.

What I liked is the ocean view, what I didn’t like is the lack of communication about the cleaning fee and the pool was mediocre.

Loved the full kitchen and proximity to the shorelines, shops, restaurants. Was also super close to the airport and really easy to find. Really wished the office/reception hours went past 5pm. And though the place looked super clean and well kept, there were a couple of HUGE cockroaches (bigger than any I've ever seen anywhere in Hawaii) ewwww!

The location in Kona was good. Not too close yet not too far from downtown Kona. I was initially met with an unexpected $168 charge for a cleaning fee that they said was not covered by my reservation. The room was clean but outdated. The stove was difficult to operate as we had to wiggle the elements around to get the stove to heat. Very small kitchen with room for only one person. No dishwasher.

Yard (solar reliant) lighting not working and requires replacement. We stayed in Room 263 and it very dark walking from the parking lot to the stairs. The bed mattress is uncomfortable resulting in back aches each morning. Our stay was from 2/15-2/17/19. Dead bolt door lock not easy to operate. Wall has scuff marks behind the chair/ottoman combo. Window opener (street side) is dangling off its hinges. Kitchenbath section needs painting. Ceiling height insufficient for a fan, especially for a guest who is tall!

Being right near the beach with a grassy area, rocky shores which included a turtle coming up one time and seeing/hearing the pounding waves from our condo.

Although the room was clean, it was very outdated and needs some improvements. The shower trickled and barely got warm even after requestiing someone to look at it. The bed was way too soft and spongy, I think because it’s old and the pillows were pancakes. It’s a couple miles south of Kona, so you have to drive to everything, but that’s to be expected. The good news was the kitchen was well stocked and all the appliances worked. The parking was covered and easy to access. But the best part was the Lanai and the view. We had an ocean view room and it was right on the beach. It was absolutely amazing!! That view and the little beach made the stay very worthwhile. If they could make some updates including the bed, I would stay here again. Otherwise the view probably isn’t a good trade off for sleep.

The overall impression is good for that price. No maid service. Haven't seen any sects inside. kitchen has a lot of useful things. The thing I didn't like: the emergency phone number they have for guests arriving after 5 pm was not in service. The road noise didn't bother since AC was much louder. And yes, their beds are very soft and really painfull for my back...

My wife and I stayed at Partial Ocean View for 10 nights. Overall, our experience was fair. Our room had ocean view across Alii Drive. Unfortunately, it was a little bit noisy due to traffic. We had to close all windows to mitigate the noise. Good thing was our room had AC. We also had an issue with the mattress of main bedroom. It was extremely too soft for us and we could not sleep well. Laundry was outside of the room and only one washing machine was working, although there were four dryers. Staff were very friendly and helpful. That's probably only the one I could think of as positive.

Great room, awesome oceanfront views , friendly staff

Nice amenities and close to the ocean. Well-kept and pretty grounds

SCAM alert! You'll pay $100+ more than the advertised price. There are huge hidden fees which can only be found by clicking "More Info." This is not a hotel, it is what seems to be a bunch of condos or timeshares that are being managed by one company. We stayed 4 nights and were surprised by an additional charge of $140 for cleaning and for "destination fee" whatever that is. The room was the quality of, well, a poorly kept apartment. The "partial ocean view" meant we were across the street and could see some ocean between two buildings. The place was okay but not as clean as you'd expect when they're charging a huge cleaning bill between each guest - it was Motel 6 clean, not terrible, but far from spotless. They're not over-investing in their cleaning; they're just overcharging. It's gouging, plain and simple. Decent kitchen, dated but usable, no dishwasher but otherwise complete. The AC worked but not very well. Maintenance was lackluster in general; everything was basically in rough but working condition. A fair place to stay, just be mindful: watch the hidden bills; you'll pay more than you think. It's not a romantic getaway; it's a place to crash.

Owner takes great care of this studio well stocked and very clean

We renewed our vows and celebrated our 25th here and found the property to be the perfect place for us!

Very bad experience with the late night check-in. Explained in detail in a previous review. This was a Partial Ocean View Room. We had expected it to be closer to the beach. It was across the road but we could see the water from there in an area between 2 buildings. So I guess it was Partial Ocean View. The Room was not cleaned very well. The Shower still had soap and hair care products from the previous occupants that had been left there. Also some hair on the floor and drain. Bathroom Vent/Fan did not work and appeared to be completely clogged with lint. Ceiling Fan in Living area did not work. Small Deck area did have a Partial view of Ocean but only 1 comfortable chair. 1 was a folding chair that did not match the other. Probably the most disappointing was Roaches in kitchen area. Upon entering room roaches crawled into the Toaster on the Cabinet top. Roaches seen in Silverware drawer several times. So had to wash everything before using. Ants in the Kitchen Cabinets and Countertops as well as Bedroom Nightstands. Smoke Detector in the Kitchen area had been removed. Overall we were disappointed in the cleanliness of the Room.

upon arrival they had to clean the room. The dishes were dirty and had to clean the sheets on the bed. Not once in two weeks did they get any clean towels or bedding or even get the room cleaned. The hotel was called two weeks before arrival yet when they got there the lobby was locked. Took an hour for someone to come and unlock the front door. The staff was really friendly. They had never stayed in a hotel before so they didn't know what to expect. The pool was closed and if you look on their web site you have to click on two detail tabs to even find out. I would like to know what the extra for use of animenties was for. Nothing was available to use.

The amenities were not working. The pool was being remodeled. I felt the area was too boring without a vehicle. Room felt too old, dirty.

Was expecting something much nicer. The hotel staff was confused. There wasn't even a person at the front desk 24/7

It's Hawaii, lots of German roaches in kitchens. Rooms are not cleaned until unit has coming occupants (may not be cleaned for several days after last occupant). Samantha the front desk service clerk is awesome and accommodating. Beds not as advertised, all beds are likely queen depending on condo owner. Condos are independently owned and marketed by property management, they are not equal quality or stock depending on owner. Company charges additional cleaning fee of $100 and also destination fee at check-in for a total of $156.00 over Orbitz final price. Pool is closed for renovations and was a big reason we chose the unit. Company offered use of pool at different facility. I would stay again, just get a bigger room as queen bed and pull out sofa sleeper was on the cramped side for mom, dad and two small kids. Still well maintained grounds, safe location with kitchenettes. Our room had boogie boards, beach stuff and some snorkel gear.

Hotel highlights

  • Close to Magic Sands Beach
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Magic Sands Beach is within a mile (2 km) of Castle Kona Bali Kai , a Condominium Resort, and other popular attractions like Hulihee Palace are within a few miles (5 km). This 3-star condo building welcomes guests with 48 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Rooms

Each condo features a kitchen and a balcony, and there's space to spread out with a living room and a dining area. A TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a coffee maker, free local calls, and a ceiling fan.


Property features

At Castle Kona Bali Kai , a Condominium Resort, guests have access to an outdoor pool, a spa tub, and free WiFi in public areas. Free parking is included with your stay. Front-desk staff can assist with securing valuables and tours/tickets. Other amenities at this beach condo building include free newspapers, laundry facilities, and barbecue grills.

Room options

Suite, 2 Bedrooms, 2 Bathrooms, Oceanfront

King 1 | Queen 1 | Sleeps 6

Studio, Mountainside

King 1 | Queen 1 | Sleeps 2

Suite, 1 Bedroom, Mountainside

Queen 1 | King 1 | Sleeps 4

Suite, 1 Bedroom, Oceanfront

Queen 1 | King 1 | Sleeps 4

Guest reviews for Castle Kona Bali Kai , a Condominium Resort

Everyone (21) Couples (47) Business (6) Family (25) Other (6) Friends (10)
4
Everyone

I have stayed at KBK several times. It is a nicely kept property. It is not a plush resort and is well suited for families. It is however like slipping on an old comfortable slipper, clean and neat but nicely worn. Sort of like everywhere in Kona.. Unit 310 was in good working order and the lanai furniture was especially nice. All the ceiling fans worked really well. Pool area was nicely kept and the oceanfront grills were in beautiful working condition. 24 hour security patrol is a nice thing and the folks can usually answer questions about the area and nearby shopping and such. Friends of Bill will enjoy the every weekday 7am gatherings on the lawn of the church next door.

By on Apr 29, 2019

Review comment responded on May 7, 2019

Mahalo for choosing to stay with us and for providing your feedback! We look forward to your return. A hui hou (until we meet again)! Mahalo nui!

4
Partner Couples

What I liked is the ocean view, what I didn’t like is the lack of communication about the cleaning fee and the pool was mediocre.

By on Apr 10, 2019

4
Family with small children Families

Loved the full kitchen and proximity to the shorelines, shops, restaurants. Was also super close to the airport and really easy to find. Really wished the office/reception hours went past 5pm. And though the place looked super clean and well kept, there were a couple of HUGE cockroaches (bigger than any I've ever seen anywhere in Hawaii) ewwww!

By on Apr 7, 2019

2
Families

The location in Kona was good. Not too close yet not too far from downtown Kona. I was initially met with an unexpected $168 charge for a cleaning fee that they said was not covered by my reservation. The room was clean but outdated. The stove was difficult to operate as we had to wiggle the elements around to get the stove to heat. Very small kitchen with room for only one person. No dishwasher.

By on Mar 7, 2019

3
Families

Yard (solar reliant) lighting not working and requires replacement. We stayed in Room 263 and it very dark walking from the parking lot to the stairs. The bed mattress is uncomfortable resulting in back aches each morning. Our stay was from 2/15-2/17/19. Dead bolt door lock not easy to operate. Wall has scuff marks behind the chair/ottoman combo. Window opener (street side) is dangling off its hinges. Kitchenbath section needs painting. Ceiling height insufficient for a fan, especially for a guest who is tall!

By on Feb 19, 2019

5
Partner Couples

Being right near the beach with a grassy area, rocky shores which included a turtle coming up one time and seeing/hearing the pounding waves from our condo.

By on Feb 14, 2019

Review comment responded on Feb 19, 2019

Aloha! Thank you for choosing to stay with us and for taking the time to provide your comments. We appreciate it and hope to see you again in the near future! Mahalo nui!

3
Partner Couples

Although the room was clean, it was very outdated and needs some improvements. The shower trickled and barely got warm even after requestiing someone to look at it. The bed was way too soft and spongy, I think because it’s old and the pillows were pancakes. It’s a couple miles south of Kona, so you have to drive to everything, but that’s to be expected. The good news was the kitchen was well stocked and all the appliances worked. The parking was covered and easy to access. But the best part was the Lanai and the view. We had an ocean view room and it was right on the beach. It was absolutely amazing!! That view and the little beach made the stay very worthwhile. If they could make some updates including the bed, I would stay here again. Otherwise the view probably isn’t a good trade off for sleep.

By on Dec 13, 2018

3
Everyone

The overall impression is good for that price. No maid service. Haven't seen any sects inside. kitchen has a lot of useful things. The thing I didn't like: the emergency phone number they have for guests arriving after 5 pm was not in service. The road noise didn't bother since AC was much louder. And yes, their beds are very soft and really painfull for my back...

By , from Yorktown, VA on Oct 31, 2018

3
Everyone

My wife and I stayed at Partial Ocean View for 10 nights. Overall, our experience was fair. Our room had ocean view across Alii Drive. Unfortunately, it was a little bit noisy due to traffic. We had to close all windows to mitigate the noise. Good thing was our room had AC. We also had an issue with the mattress of main bedroom. It was extremely too soft for us and we could not sleep well. Laundry was outside of the room and only one washing machine was working, although there were four dryers. Staff were very friendly and helpful. That's probably only the one I could think of as positive.

By , from Japan on Sep 17, 2018

4
Everyone

Great room, awesome oceanfront views , friendly staff

By on Sep 13, 2018

Review comment responded on Sep 13, 2018

Mahalo for visiting us! We appreciate your comments and hope you will return in the near future! A Hui Hou (until we meet again)!

Castle Kona Bali Kai , a Condominium Resort

76-6246 Alii Dr, Kailua-Kona, HI 96740