6/10 Aceptable
Gina
Viaje familiar
11 jul. 2025
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
Location of property is great, close to shopping and dining. Staff is very friendly and offered cart ride to shopping center when we appreciated. The property offered fun family activities for the kids almost daily. Aside from those positives, our stay started out rough as we opened up extra bedding bag to make up the sofa bed for our kids, there were several dark red STAINS all over the sheets - I was shocked and disgusted they would prepare this for new guests. New sheets were eventually received but this was a really poor first impression as it was our first time staying at this property. Also the only other bedding available for our kids to use were old thin dingy scratchy fleece blankets, we had to make a request for the comforter used in main bedroom. Second, we utilized the poolside delivery using the QR code provided on our umbrella. I received a text stating they would arrive in roughly 30 min which seemed long for 2 drinks but I waited. Nothing came in which I had to flag down staff. 2 separated watery drinks arrived after 45 MINUTES LATER on top of the 30 already waited. These are $34 drinks plus $5 tip. I did file a complaint as this is unacceptable if you ever want guests to come back or order anything again. The food & bev manager Crystal did call us and was very nice to offer comp items at the food stand to make up for the poor experience. There were several other minor issues, taking all of that into account we would choose another property the next visit.
Gina
Se hospedó 7 noches en junio de 2025