BLUF: The VRBO rental was GREAT, and the Maui Westside manager of the residence was very accommodating.
Good Review to Share:
1.) The place was great. Clean, updated and full of space for my wife and two kids. The bed was comfortable and so was the pull-out couch (although the most comfortable pull-out, still very much a couch bed).
2.) Upon arrival two things fell short - The requested pack-n-play and the amount of blankets for the family. Our point of contact was SUPER responsive and quick to resolve. She had both issues fixed by the time we needed them - Great customer service.
3.) The ground floor unit opened to a outside table and a grass backyard, which we had all our meals at. Loved the view and ability to walk around outside.
Expert Tips:
1.) There are two towers. Google Dukes. That will send you to the right one.
2.) Checking-In occurs with valet attendants at the front. They provide your wrist bands and parking garage pass.
3.) With a full size kitchen, you are going to need groceries. Safeway proved to be king in that area. Grab yourself some marinated meat to grill down by the pools (the grills are propane and are free). Nothing beats grilling while watching the sunset.
4.) Bring spices from home. Although we had a kitchen, most the food we cooked didn’t end up having any salt or pepper, etc. on it. I missed my Tabasco Sriracha the most.
5.) Towels - A hot commodity. Grab pool towels at night for the next day. During the peak hours of the day, it was common that the towel dispensers were empty.
6.) The pools didn’t have any hours, which isn’t the case at all hotel pools. This made the evening time especially fun with my 4 year old who is obsessed with swimming. Having said that, they do have one really fun slide, which does close at 5pm - Don’t miss it.
7.) The complex, and this unit, is very close to the food truck park. This is what it sounds like - an area with 8-10 different food trucks. Plan an evening to walk down and grab dinner.
Last note - Just cause we our a little bitter still - Stay away from Hertz, Thrifty, or Dollar Car Rental. Their team was very unprofessional when it came to a maintenance issue with one of their vehicles. My family and I were forced to drive back to the OGG airport to get a new vehicle, wasting 1.5 hours of the day in the process. With a 72 hour trip, wasting 1.5 hours, mid-day, can feel a little extra bothersome.