Dan Jerusalem0.0 out of 5.0
Recent guest reviews
Nice hotel, friendly staff, good breakfast buffet. Room was all good and no complaints. Location is away from city center so no attractions are nearby but cab transportation is convenient and train to downtown is walking distance.
Very nice hotel with very comfortable rooms. It is a large hotel, but they handle the buffet very well. Constant attention during the meal. The rooms are more on a side hill so you go down to your room! Good staff and helpful. Enjoyed our stay.
Even tough i got the unrenovated room on 3rd floor on the wing A,i have to say the hotel was great place to stay,staff are helpful and kind.and the best things,the food was magnificent,you called it breakfast or dinner,it was always five stars
I stayed at the Dan Jerusalem at the end of a week-long tour, having previously stayed at the excellent Dan in Tel Aviv and a really nice Kibbutz in Galilee. Whilst the Dan Jerusalem was a lovely hotel, there were definite down-sides, which made my stay at little disappointing overall. Firstly, Air Con. There was none. Whatever the AC dial was on, all that came out was hot air (not warm ... piping hot), I went straight down to the reception desk to ask for it to be looked at, and was told it would be sorted. After coming back to the room after a few hours out, I switched it on with anticipation ... hot air!!! I went downstairs again. After a few phone calls to a 'maintenance' person, I was told that some guests had complained that the AC was too warm (don't they know what the temperature dial is for???), and as a result the whole 'section' had had their AC disconnected, so all we could get was hot air. I was astounded, and said so! They then said that they were 'not allowed' to change it!!?? Management decision? I asked for another room, and was told that it was the same in every room. Seriously? A few guests complain about the AC (which - by it's very design - is meant to allow guests to choose their own temperature), and they turn it off everywhere? I (politely) expressed my incredulity, and then was told that 'it's winter here' ... as if that would make me fall on my knees with joy at the fact that the hotel had (allegedly) decided that we should all cope with a generic temperature. I'm not sure I believed what I was being told, and perhaps should have asked for the manager at that point. In the end, I asked for my window to be opened and a maintenance chap came up and unlocked it. Problem - now if I want a cool room, I have to cope with street noise (and if you've been to Jerusalem you'll know that this means car horns 24-7). I was really, REALLY disappointed at the staff's attitude, but thankfully some ear plugs at least helped me to sleep. I still feel that there was more to this, but - if the AC was simply broken - why not say? All of the guests should be able to have a 5 star experience at a 5 star hotel, and - from the room comfort perspective - this was definitely not what I found. So, apart from that, the top floor open-air pool and terrace (with it's apparently spectacular views) wasn't open as 'it's winter'. I didn't want to swim, I just wanted to be able to take a photo. Shame. Next, the food. Our package included buffet breakfast and dinner, and generally didn't disappoint. There was an incredible amount of choice, and the breakfasts particularly were excellent (I loved the shaksuka) - lots of different breads, fruit, salads, pancakes or omelettes cooked to order, as well as a hot buffet - but obvs no bacon) etc.. ! The dinner buffet always included some sort of fish, chicken, potatoes, vegetables, and sometimes beef (as well as lots of salad, fruit, bread, desserts). The hotel is kosher, so no meal had meat and dairy available at the same time, but this was fine. On Shabbat (Saturday), the buffet was a little different (no coffee machines or omelette-chef) but that would be the same in any kosher hotel, and it didn't detract at all from our dining experience. The only down side of the meal on Saturday evening was that it was very busy so we had to wait - once we were shown to a table, the food was fine but it was obviously a night out for the local orthodox population. We realised afterwards that (as opposed to the different hotels which some of our group stayed in), we had not been given any complimentary Shabbat sweet wine (some American guests did have some on their table but we thought that they'd paid for it). It would have been nice to have been treated the same as the other diners and we were actually rather disappointed that we'd been excluded from what appeared to be a common 'sharing of wine' for most of the other diners and guests. The waiting staff in the dining room were amazing. They were friendly and very attentive, and I have nothing but praise for them. There was, however, a different story when it came to one of the 'suited and booted' supervisors/greeters at the door. This guy was, quite frankly, rude. He was generally dismissive and on at least one occasion he didn't make eye contact at all (usually as he was on his mobile) and merely waved us through with a (very) curt 'enjoy'. Yes buddy, I could tell that you really meant that! Not a good representative of what was generally a nice hotel stay (AC excluded). I would stay again, but would make sure that I called ahead to ensure that the AC was
My wife and I stayed here for 4 nights as part of a tour group touring Israel. We had a king room and found it very nicely furnished with a nice view and all the amenities imaginable! The buffet on the lower level was always good and presented abundant choices. The staff was amazing and the gift shops were convenient and competitive! Would highly recommend this hotel to anyone!
Yes. Only 3 stars. Rooms look nice in photos but they are decaying. Yes they are covering trying to keep the bldg updated First room was ice cold heater did not work. After 3 hours we were moved to nicer room warmer for sure. 5 star great linens. Buffet 3-4 star. Tons of food choices but not near as tasty as Sea of Galilee location or Tel Aviv Front desk as helpful and pleasant as they can be ~ 😕
My husband and I stayed here as part of a tour for 4 nights from Dec 31-Jan 4 in a king bedroom. We ate the breakfast and dinner buffet each night and the food was great and there was so much variety from which to choose. Morning cappuccino and desserts were awesome. They also have a very nice spa and pool and I watched aerobic lessons in the fitness room and water aerobics in the pool and they seemed nice. But the big place where the Dan excelled was how they treated my husband and I when he became very ill. They helped us call a pharmacy to get medicine and delivered it to our room. When we had to have a Dr come to the hotel, they directed him to our room and were very nice. When we had to ask for more towels, toilet paper, tissue, water etc because my husband was bedridden and very ill, the housekeeping staff was very helpful and gracious. They even checked on me later in the day before they were leaving to be sure I had everything I needed for him. When we had to stay another unplanned night due to his illness while the tour group checked out, they accommodated us without us having to change a room and were very gracious to us. I really appreciate everything the Dan did for us in our stay there. Highly recommend it.
The hotel had all the requisites of a comfortable stay in Jerusalem. It offered the basic necessities but also kept everything orderly and organized for us, about 200 strong contingent from the Philippines. Will definitely stay here again when I revisit Jerusalem. We had some problems with the heater in our room, but apart from that, we had an uneventful stay.
It is the off season. The hotel was quiet, reception was almost too efficient. Our room was slightly larger than average, clean and in good working order...we complained that the a/c in room A-210 roared as if to counteract the noise of nearby traffic. It did keep us comfortable, but it was much too loud. Something else the Dan Corp. needs to invest in. Breakfast was fresh,tasty, all one could expect and far more than one should eat. And then the inevitable and totally unexpected (on our part, at least)...the blackout. The end of heating. The end of Wi-Fi. Happily the rooms all have large panorama windows allowing in enough light to read for a while, to pack, and to clear out.
This is a great hotel which used to be part of the Hyatt Regency chain. It is located on Mt. Scopis near the Old City of Jerusalem. The hotel offers wonderful buffet dining and is consistent with presentation and excellent entrees, salads, vegetables and desserts. The rooms are comfortable and the are additional boutique options like spa offerings and in door swimming. Service is excellent and response time is great. This is a busy hotel but it is quiet and comfortable for busy travelers/pilgrims who are visiting for several days in Jerusalem. Some rooms have magnificent views of the Old City. A very nice place to stay in Jerusalem.
- Close to Rockefeller Museum
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Rockefeller Museum is within a mile (2 km) of Dan Jerusalem, and other popular sites like Garden Tomb are within a couple of miles (3 km). This 505-room hotel has conveniences like 2 restaurants, a full-service spa, and an indoor pool. Temple Mount and Dome of the Rock are also nearby.
Enjoy dining at Spark - Cafe Restaurant, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.
Dan Jerusalem's 505 recently renovated rooms provide sofa beds, minibars, and free newspapers. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Hair dryers, safes, and phones are also available.
Guests of Dan Jerusalem enjoy a full-service spa, an indoor pool, and a health club. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and outdoor tennis courts.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 1207 reviews