Dan Jerusalem0.0 out of 5.0
Recent guest reviews
Really disappointed on arrival with our room, it wasn't what we were expecting given rating and price (see photos). Staff were not that friendly except one gentleman on checking in. Very good choice of food at breakfast and lots of it. Hotel good was generally good including couple of main salads in the evening.
The hotel is very nice and large. Overlooks the Old City as well as the newer parts of the city. Located at the highest point of Jerusalem it is a great place to stay if you have a car and plan day trips in or around Jerusalem. There light rail is a 5 minute walk and can take you to the center of town. Food is excellent and plentiful, our room was clean and up to date. The only problem was with the Shabbas clock which apparently did not work correctly and thus we slept all night with the lights on, or rather -not sleep-. The situation was rectified in the morning. The bed was very comfortable with just the right cover and ample pillows of various types. The A/C was great on a hot summer day. I would definitely recommend this hotel to guests from abroad as well as locals.
I went with a church group and we stayed at the Dan Jerusalem Hotel. Over-all, most hotels in Jerusalem are not high end. Given that, the hotel wasn't bad...but it also wasn't great either. I would say for Jerusalem, this hotel wasn't bad (our 2nd hotel was worse) but if you compare with 5 star hotels around the world, this would rate about a 3 star...One of my pet peeves are how the showers always leak...this one was one of the worse when it comes to leaking (the floor was flooded...). Later, I found that most of the 3-4 star hotels in Jerusalem were about the same (the shower glass wall only covered 1/2 the length of the tub). If you are touring around Jerusalem, this hotel was inexpensive and in a very good location...other than that...don't expect much. The food in the restaurant was so-so...the fruit had flies buzzing around...even on the coconut covered chocolate desserts. Cats are everywhere in Israel...the indoor restaurant apparently was no exception...there was a kitten running around meowing in the dining area. Internet was available...but not fast...
the first thing you see is that this is a very big hotel. Rooms are large and comfortable. The bed was comfortable, but the pillows were uncomfortable (when we asked to replace it they said they were out..). good Wi-Fi all over the hote. Large and good gym. The staff at the reception desk was not very efficient, and many things they did not know (what to do in the area, how to get there and more). Breakfast was good, but it was a little crowded, and a long line.. A small swimming pool, not enough for all the guests - was crowded and really not fun.
The Dan Jerusalem is the biggest hotel in town holding over 500 rooms, built on the slopes of Mount Scopus. It could be very noisy at times, especially during July-August, when a lot of groups and families occupy the majority of the hotel. This time I stayed here 4 nights in August; breakfast dining hall was a zoo, even at 11am. The food is good, but the surroundings are less than satisfactory. On the other hand, when I had dinner at the restaurant, it was almost empty -- and yet, service was slow. The executive/business floor rooms are renovated -- all the rest are pretty dated (see pics). Yet, rooms are big and the feeling is that of an American chain hotel. Mine even had a balcony facing a private house in the neighborhood.... although there is a lot of greenery and that was not a problem. I had a very good sleep as the area is very quiet. I chose the Dan because I had to attend a conference at the Hebrew University campus which is around 15 or 20 minutes walk from there. Otherwise, as a tourist I would NOT stay at the Dan Jerusalem, and would have chosen a different hotel in city center. I also had a rental car, so used it in order to go places. Otherwise, one needs to walk down to the light rail station or get a taxi. If you like to get back to your hotel after a long day and simply relax and be confined at the hotel with minimal dining options, that might be OK; but keep in mind that it is in a residential area, and there is nothing "to do" outside of it. Families would enjoy the big pool and kids activities. There is also a spa and a Turkish bath ("Hamam"). Underground parking garage has plenty of room and is free for hotel guests. Be aware that locals are not very attentive to parking 'etiquette.' :-)
Me review is ok the service is nice, it's not so clean ,if you come with a baby the jamboree is dirty thy don't clean there .... The room is small but ok Variety of food and tasty as well. Swimming pool small for the hotel no chairs available around It's not friendly for crippled people all around it's stairs. ............ ⭐️⭐️⭐️ tree stars for my opinion. מלון נחמד חדרים קטנים בגיבורי ובאזור הבריכה מאוד מלוכלך אוכל טוב ויש מגוון גדול של מטעמים גודל הבריכה לא פרופורציונלי לכמות האנשים שנמצאים דבר נוסף מאוד חשוב המלון לא נגיש לנכים הכל מדרגות לכל מקום צריך לעלות ולרדת וזה לא ידידותי בכלל
The location is not good because there's nothing around, it's a residential area and not close to Mamilla, Jaffa and Old City (best area in Jerusalem) . There is a tram 10 minutes walk from the hotel, but to buy the ticket tram you have to speak Hebrew, otherwise you get lost with the machine. The front desk used to call us a taxi but some drivers don't have meter so you never know how much you are paying and each ride has a different price for the same itinerary. The room and bathroom were old. The swiming pool was always crowded and its staff was always in a bad mood, there was no bar service in this area, we were supposed to walk up to the snack bar to buy something to drink. Breakfast was good but some dishes were not showing information in English. The hotel is clean, the towels are nice, the front desk staff is nice as well. My last word: this is not a 4 stars hotel, consider that an expensive 2 stars hotel.
We stayed for 2 nights at the hotel. The first day was exhausting- we were welcomed by an outmoded room that was ok but as we entered the balcony we were also welcomed by construction workers and a storage. I tried to switch the room and the stuff were very nice but the other room were quite the same. On the next day the guest manager worked for satisfying our stay and she switched our room to a bigger cleaner and much more modern. Good service! The breakfast and dinner are very good. Nice for family
My stay was arranged here by an American tour company. The location on a hill provides incredible views of Jerusalem. The hotel is clean and inviting. The air inside smells like a soft, rich, handsome man. There are many places to walk around. Plenty amenities to keep you busy. The bar has tables with spectacular views of the city and friendly staff. Our room was spacious with clean linens and soft towels. Though the food at the buffet was good, I was hoping for more variety of traditional Israeli foods. I can get meatloaf, peas and salad anywhere. The staff was sweet and helpful. The gift shops have plenty to look at and some decent souvenirs. We were quite satisfied with our stay.
After a great experience at Dan Tel Aviv, this was a let down....a bad one. While the food quality was good, everything else was bad.....quality of rooms, housekeeping & service leaves a lot to be desired. And if you are unlucky to get a room facing the road, you can kiss your sleep goodbye !! Each room has a reasonably large balcony but there is absolutely no privacy. Stay here only if you have no other choice.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 1147 reviews