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Dan Jerusalem

0.0 out of 5.0

Recent guest reviews

The Hotel is just convenient for a customer looking for comfort. The frills might not be available but it sure meets your needs. It's location also helps you in moving around town. Not too expensive but good enough for whatever you require.

Our 31 person tour group stayed here for 3 nights. We had excellent service and food in the tour group dining rooms for breakfast and dinner. Our executive room on the 7th floor faced the city and had a large common patio on which we could sit and have a glass of wine. Only complaint was that our king size bed was actually just two doubles put together with separate bedding, so it might as well have been two separate beds. We also enjoyed meeting with the rest of our tour group at the patio/lounge overlooking the city.

We stayed at the Dan Panorama Hotel as part of a large tour group. While it is not the most modern or luxurious hotel in Jerusalem, it is very comfortable. The guest rooms are more than adequate considering the little time spent there. The public spaces are very comfortable, especially the lobby bar area. The morning buffet breakfast makes this the best meal of the day. Only complaint is that the lobby bar tends to be understaffed.

You have been warned. This hotel is awful. Staff don't care about guests at all and are uninterested. At checkout, the bellboy and front desk staff laid spread out in the lobby sofa and ignored me until I said I needed to check out. At that point the front desk staff just cruised over with his game still on on his mobile phone, and took the hotel key card from me. He assumed that I was part of a group and said that there was nothing else I need to do. Lazy! I could've walked out of that hotel without paying! He didn't even bother to check! Terrible. No one in the hotel also seemed to care about their guests. We were not provided with bottled water in our room the second day, and found out that water is only provided on the first day. Fine - we were told to purchase them from the bar, but was being told by bar to go down to the basement floor to buy it from the cafe. Cafe was closed at 2pm, and we then went to the restaurant to try to get bottled water - you would think a restaurant would have water, but NO! We were told to go back up to the bar to buy them! UGH! At this point we were so exasperated with the hotel that we decided to just drive out to a gas station for it. How ridiculous! Hotel room is OLD and DATED and ceilings were low, and lobby is dark and dim. I've been to hundreds of hotels in 60 different countries, and this has got to be the worst one yet. For $250 a night, this is NOT worth it at all! We also discovered a leftover pill from the last hotel guest just laying on the carpet floor. Gross! Truly disappointed with the hotel, and even more so with the rude and uninterested staff.

This hotel was very unusual. It is built into a hillside. The lobby is on the 6th floor which is the floor you will enter from the parking lot. The room are nice and comfortable. The bathroom was spacious. The closet were large enough to hang necessary items. Also the hotel had a nice gift shop. The hotel has a large dining room with a good variety of tasty food. It also has a spa area with designated time for women and for men. I would recommend staying at this hotel. It did seem to be quite convenient to all the tourist attractions.

This hotel really suffers from an identity crisis. It is branded as one of Dan's top level hotels, but is also one of the largest hotels in the country and therefore operates as a tourist-class hotel, with capacity for several large groups at any given time. As a result, some of the rooms are renovated, and some are left old and unrenovated for these low-paying groups. The public areas, too, are hit and miss- parts of the lobby are beautiful, while the lower lobby has torn couches and the dining room is worn out. We were upgraded to really large rooms overlooking the stunning view of Jerusalem, but for almost $500 a night, the wow-factor was lacking. Even these newer rooms are looking pretty dated (carpet was stained and worn, bathroom simply old-fashioned). The service was pleasant and helpful, and we had a pretty good experience with staff, if not exceptional. The food in the dining room was terrific, although I do wish they would restock the buffets more often and keep them looking full (fighting over the last piece of veal isn't really supposed to happen). The pool and spa was the biggest disappointment. We picked this hotel specifically for its resort-style grounds and facilities. But the hotel offers membership options for outside guests, and these people have ruined what could have been an otherwise outstanding facility. The gym equipment is terrible and dirty and the indoor pool and hot tub especially were too crowded for *hotel* guests to enjoy! Perhaps there should be separate hours for hotel guests only! Sorry, Dan, but you need to decide what kind of hotel you want to be! If it's a tourist class hotel- reduce the rates and we'll know what to expect. But if you're trying to be high-class, you're just not there.

The location is awful. You cannot walk to anything. You never feel a part of the city of Jerusalem. The rooms are no better than a cheap holiday inn. The hotel is very tired and the maintenance is awful. the room was dirty, the ceiling leaked and there was no place to plug in a charger. The hotel staff could not have cared less. The common areas are nice looking but “look behind the curtain” and you see seedy and run down. Stay any place else but not here!

Like other Dan properties, the Dan Jerusalem is an upscale hotel with numerous upgrades. It is conveniently located to both the Old City and new Jerusalem. Its proximity to light rail makes access to shopping dining and tourist venues. Highly recommended if you are looking for a comfortable and updated hotel.

Stayed here on a tour of Israel. Very nice hotel...supposedly recently renovated. Room was very nice, food was good and the service was excellent. I’m not sure what it would be like to stay here as an individual traveler.

Listen..I’ve stayed here a few times over the years But they are dropping the standard Reception are sort of helpful,but when you’re a paying guest should do a bit more..Cleaning people are fantastic and help the best they can..Buffet is becoming a little bit expensive at meal time and breakfast is ok..Paid more for the st David lounge and would like to add that they are helpful welcoming and good fun.. Gym is good and spent most evenings in there.Might be looking for something else next time though...Oh and Jack is a legend!!

32 Lehi St Jerusalem

Hotel highlights

  • Close to Rockefeller Museum
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Rockefeller Museum is within a mile (2 km) of Dan Jerusalem, and other popular sites like Garden Tomb are within a couple of miles (3 km). This 505-room hotel has conveniences like 2 restaurants, a full-service spa, and an indoor pool. Temple Mount and Dome of the Rock are also nearby.


Enjoy dining at Spark - Cafe Restaurant, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.


Dan Jerusalem's 505 recently renovated rooms provide sofa beds, minibars, and free newspapers. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Hair dryers, safes, and phones are also available.

Property features

Guests of Dan Jerusalem enjoy a full-service spa, an indoor pool, and a health club. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and outdoor tennis courts.

Room options

Deluxe Room

King 1 | Twin 2 | Sleeps 3

Family Room

King 1 | Twin 2 | Sleeps 4

Executive Room, Business Lounge Access

Twin 2 | Sleeps 3

Executive Suite

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

75.0% of guests recommend this hotel

Total of 1236 reviews