- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: MasterCard and Visa.
- A charge for a mandatory New Year's Eve gala dinner on 31 December is included in the total price shown.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
- No rollaway or extra beds are available.
Mayfair Hotel
3.0 out of 5.0
77.0% based on 962 reviews
Recent guest reviews
I stayed at this hotel in March 2018. Room and bathroom were spacious enough and comfortable with bath and coffee/tea making facilities. The hotel is about a 10-15 minute walk from the centre of St. Helier and the port. Friendly staff, good breakfast (choice of continental or English). Decent stay.
Stayed here over Easter. Hotel rooms are clean, comfortable although slightly dated. Reception and bar area is pleasant. My only criticism is a few of the guests staying over the weekend seemed to have little respect for others, in the early hours, talking loudly in corridors. Would certainly stay here again
I was concerned that my package tour was booked at The Mayfair after reading other reviews. I was pleasantly surprised. The hotel is clean and modern, the reception staff were pleasant and helpful. My room on the third floor was fairly basic but comfortable. The bed linen is ancient and although clean needs replacing. The full English breakfast was good but didn't like the sausages, the bacon is lovely. Evening meals were good for the money, no complaints and our waitress was very friendly and helpful. overall a good stay.
We arrived Friday morning for a 3 night stay. We were on the third floor. Room was like an oven when we arrived because of the heat from the bathroom radiator so turned that off straight away. Our room was on the main road so could not open the window because of the noise. Bed was huge but not overly comfortable. Bathroom tap dripped continually. I asked them to sort it out after the first night but nothing was done. Breakfast was an experience. Plenty of fruit and croissants, yoghurt and cereals. The cooked breakfast was very disappointing. Not enough staff to cope with the sheer volume of people there for breakfast. The tables are tiny. There were 8 in our party and we were seated at what should have been a table for 6. We were very rushed. For example I was still finishing toast and they were reaching across me to take my plate. The car park is awful. We had a hire car and I hated parking there as the spaces are tiny and also there are not enough for the number of guests. The lift at the front of the hotel is scary. You’ll see what I mean when you use it. I would not stay at this hotel again. The pool is good. The steam room needs a revamp. Drinks at the bar differ depending what night of the week it is and who is serving you.
The hotel itself is large, clean and well maintained. Unfortunately it is on a main road which means that traffic noise is very intrusive. At times it seems like you are at a race track and the noise continues all night. Pack ear plugs. The breakfast is good with plenty of choice but I do not recommend the evening meal. It is only £17.50 for 5 courses but the quality is not great. The staff are friendly and there are good facilities.
This hotel was booked for me for a work trip. Knowing work were picking up the bill, I have to admit I wasn't expecting much. When the taxi dropped me outside I was pleasantly surprised at its "kerbside appeal". It looks bright and modern with flowers in planters. The reception area is huge, bright and clean with tiled floors. The reception staff were polite & efficient. My room was on the second floor reached by stairs or a lift. The room is huge, with the biggest bed I've ever seen!! In the room there are easy chairs on either side of the bed. There is only one bedside cabinet which is a shame as we all have phones, iPads etc that we like to be able to watch in bed. However there are plenty of plugs to charge these, my room has no fewer than 5 double sockets! When most hotels have one which is usually as far away from the bed as possible this hotel comes up trumps. In front of the bed is a chest of drawers with a small flat screen TV on it with the usual free view channels. There is also a suitcase holder(always a bonus!), a small table with kettle/tea/coffee on it, a dressing table in the bay window with a mirror and two more drawers and a long mirror on the wall next to that. The bathroom is huge with a bath, shower over it and a shower screen rather than a curtain(so much better for me as I have a "Psycho" problem with shower curtains!!) The whole room is tastefully tiled with a lovely mirror over the sink with inbuilt lights. The sink is too wide though which makes the mirror a bit wasted as you can't get close enough to use it for applying make up. There is a modern radiator on the wall perfect for drying towels after a shower. There is also a radiator in the main room. I went to the bar to buy a drink last night(as nothing is open in Jersey on a Sunday night!) and the barman was smartly dressed and very polite & chatty. The drinks were fairly priced. The bar area is pleasant and welcoming with plenty of seating. The hotel also has a pool and gym facilities that I wasn't aware of so cannot comment on. I will try them next time though! The reasons for my 4 star rating; - the light on the dressing table had a broken bulb. - the mirror in the wall had a badly broken wooden frame. - the lack of a bedside cabinet on both sides of the bed. - the sink is too wide. - the mattress wasn't overly comfortable. - the lift sounded like it would break at any minute, it kept jumping, slightly scary! The areas of the hotel that I used were all very clean. I travel a lot in the UK and Europe and have to say on the whole this hotel is very nice & homely and very good value for money.
Arrived at hotel. Reception staff nice and informative. Staff member showed us to our room as it was amaze to get there. Room was an ok size clean bathroom was a good size. We only ate in the cafe area food was ok for the price, cake lovely. Drink prices about the same as anywhere else. Breakfast was good. Good selection continental foods. Cooked breakfast was good we were not keen on the sausages. Unfortunately we were there when there were 200 school kids so we didn't use the pool area or sit in the bar at night as too noisy. The bed for me was too small and uncomfortable I never slept well the 4 nights we were there. I think all beds should have memory foam mattresses on them. All staff were pleasant from cleaner to reception. Other than the kids and the bed our stay was good
I have reviewed the Mayfair before twice and this my third stay did not disappoint. I choose this hotel as it is easy to find, in good order, clean, modern and has a swimming pool along with a good breakfast at a reasonable price.
Room had no hairdryer and only one lamp but was clean and freshly painted bathroom was lovely we stayed 3 nights and ate in resturant first night had to take set menu which I wasn't fussy about breakfast was good staff all fine but then we never had any problems I have stayed here previously and must say I love the location of hotel especially if you don't have a car
I had booked accommodation for friends of mine due to travel from the UK to Jersey this weekend. They have been victim to the bad weather conditions (as many other travellers have this weekend). When I tried to reach a reasonable resolution with the Mayfair staff, they provided mixed messages and eventually refused to process a full or even partial refund. The result is that I am paying for rooms I cannot use. I also stayed at the Mayfair recently for business (after I had already booked the hotel for my friends). The standard of the room was poor, there was building work taking place on site and, again, the staff were ignorant and unhelpful. Although on occasion the Mayfair offers lower rates than other local hotels, this lower rate is no incentive for the conditions and service you should expect to receive.
Hotel highlights
- Walking distance to Jersey Museum
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Jersey Museum is a short stroll from Mayfair Hotel, and other popular attractions like Elizabeth Castle are within a mile (2 km). This 222-room, 3-star aparthotel has an indoor pool along with free in-room WiFi and free self parking. Also close to this St. Helier aparthotel are La Hougue Bie and Jersey War Tunnels - German Underground Hospital.
Dining
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 7:30 AM to 9:30 AM.
Rooms
All 222 apartments provide coffee makers, phones, and desks. Guests can expect free WiFi and TVs. Bathrooms offer hair dryers and free toiletries.
Property features
At Mayfair Hotel, guests enjoy an indoor pool, a health club, and a spa tub. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and securing valuables. Additional amenities include a sauna, a rooftop terrace, and free WiFi in public areas.
Reviews from Trip Advisor
77.0% of guests recommend this hotel
Total of 962 reviews
