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Recent guest reviews

The staff was very helpful and friendly and the lobby and room very clean. Unfortunately the gym was unavailable due to the pandemic, no fault of the hotel or staff

Great location. There is a little of everything close by

Everything was close. Walking distance. The outside was nice, wish I had the time to sit and enjoy the weather.

Staff was friendly and the rooms were clean. The rooms were spacious and updated. Would recommend to others and plan on staying in the near future.

Breakfast should be included. I overheard other guests mentioning same.

Clean and spacious Friendly and welcoming staff Will definitely return with my family

Wish the pool was 24/7. And also wish that breakfast was included with your stay..

It was ok. Just wish it was complimemtary breakfast

The rooms and facilities were great. My only qualms was that the staff was not competent. When I checked in I was charged twice for my room and the two key cards did not work. I ordered room service that day. I put out my tray and asked for it to be picked up at 4pm. I called a second time at 9pm since it still was sitting outside my room. At 1030pm I went down and was told by the same gentlemen who said they would pick it up previously that the restaurant will pick it up sometime after they close. So I had food sitting outside my room from. 4pm to 11pm. When checking out I asked for my receipt and was given the room receipt. I had to jbform them I had room service charges to pay and they could not find the charges. So now I am waiting for a surprise charge to my card. The cleaning staff on the other hand were super friendly and helpful.

The hotel is easily accessible. It’s near plenty of restaurants.My room was spotless,the staff was friendly and efficient. I would definitely recommend this hotel.

Its a new hotel so there are things that need to be tweeked. The staff was courteous and helpful which helped boost the overall experience. However the only reason I booked this hotel was for the heated indoor pool, which is not open yet. That was a huge let down. The room was spacious however the decor was all over the place, not a make or break issue though, just an observation. The lighting in the bathroom is to dim at the sink, over the shower is bright i would prefer the opposite. The mirror was severely smudged and the finishing touches to the rock wall is messy and not aesthetically pleasing. I also feel that the bathroom sink is a eyesore as you can see the bottom of it through the counter and just looks unfinished. We did order room service and it was Very delicious. My only concern is that the receipt says 18% gratuity is charged plus there was another charge on the receipt that was explained as a charge for the utensils and not gratuity for the server. I tipped again just to ensure he got one But I questioned whether he was being honest. Overall it was nice just a huge let down withthe pool being closed

Excellent. Great stay. Good, very helpful employees. Would visit again.

The staff were friendly and helpful. Room was in excellent condition. Breakfast omelet was excellent and the value for the food was great.

Jacksonville Parkway Jacksonville NC

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free parking
  • Onsite dining
  • Fitness center

Hilton Garden Inn is located within a few miles (5 km) of Jacksonville Mall and Coastal Carolina Community College. This 128-room, 3-star hotel has a restaurant, free self parking, and a fitness center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

All 128 rooms provide microwaves, refrigerators, and safes. Guests can expect WiFi, free wired Internet, and 42-inch flat-screen TVs with cable channels. Phones, desks, and free toiletries are also available.


Property features

Renovated in 2017, Hilton Garden Inn offers a fitness center, free WiFi in public areas, and 2 meeting rooms. Free parking is available if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible (Roll-In Shower)

1 King Bed | Sleeps 2

Room, 1 King Bed (Drinks & Snacks)

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

2 Queen Beds | Sleeps 4

Guest reviews for Hilton Garden Inn

Everyone (11) Couples (1) Family (9)
5
Family

The staff was very helpful and friendly and the lobby and room very clean. Unfortunately the gym was unavailable due to the pandemic, no fault of the hotel or staff

By , from Stratford, CT on Sep 11, 2020

5
Family with small children Family

Great location. There is a little of everything close by

By on Sep 8, 2020

4
Family Business Business

Everything was close. Walking distance. The outside was nice, wish I had the time to sit and enjoy the weather.

By , from Eluzabethtown,ky on Aug 24, 2020

5
Family Family

Staff was friendly and the rooms were clean. The rooms were spacious and updated. Would recommend to others and plan on staying in the near future.

By , from Bay City MI on Jul 17, 2020

5
Everyone

By on Dec 8, 2019

5
Everyone

By on Nov 24, 2019

4
Family

Breakfast should be included. I overheard other guests mentioning same.

By on Aug 20, 2019

3
Everyone

By on Aug 6, 2019

5
Family Family

Clean and spacious Friendly and welcoming staff Will definitely return with my family

By on Jul 19, 2019

4
Partner Couples Family

Wish the pool was 24/7. And also wish that breakfast was included with your stay..

By on Apr 8, 2019

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