The staff are welcoming, kind and helpful. Downtown New Bern is truly delightful. Parks, restaurants, bars and galleries in old brick buildings.
Location was fantastic Walking distance to everything Staff was very welcoming Lovely water views
Great breakfast and view for a great price.
What is holding back this property is funding from the corporate owner...Hilton. I know this property is rebuilding building from Hurricane Florence, but that was 2018 and the rest of the community has rebuilt its downtown infrastructure.I realize covid has slowed the hospitality business down...but if the rest of the businesses recovered, why did Hilton put more resources back into this property? This is the only high end hotel in New Bern, and it's treated like a interstate one nighter travel property. The employees are fantastic and optimistic...it would only benefit them and the community if Hilton can match the enthusiasm of this great community and put in the resources it desperately needs.
Pros- clean, walking distance to middle street, friendly staff. Cons- if I’m paying $170 for one night in the OFF season (including taxes) I expect the balcony door to slide open without extreme difficulty and not to get tangled in the curtain that doesn’t open to walk through the door and the sticks of the curtain closure hit us in the face as we are trying to come in and out. Absolutely terrible design and sliding door. I also expect there to be a mini fridge and microwave, even crappy motels have those in each room. I’m glad I brought a small cooler but if did not suffice. Very disappointing.
Room was ok, on the second day had a slight pop from an electrical issue with the a/c unit. The staff moved us to another room, and gave us a free dinner. Which was nice. The staff at check in seemed to be confused about things. I had already paid for everything. She seemed to struggle with the computer. No other people where checking in. Now lets talk about the free dinner. Food was not bad. The mixed drinks from the bar where horrible. Wife and i stood at the entrance to the restaurant for a bid, no one was at the desk to seat us. Again this place was empty. The waitress must been in training. She had no clue on how to be a waitress. Brought no water, i asked for a loaded baked potatoe, she brought my stuff after must of my potatoe was eating. Brought my salad with no drinks still on the table. Thank goodness it was free. The room was pricey for what it was. The hotel needs work.
Nice stay. Clean room. Close to everything in downtown New Bern. All staff was pleasant and friendly. Just wish there was a continental breakfast. Overall enjoyed our stay.
For the money we pay I don't recommend to any one that hotel 2 days we stay no one clean our room I asked the front desk twice to make sure our room to be clean It was late when we get back , the room still dirty !!!!!!! Need new management
Hotel room was great. Restraunt was good too. Hotel staff ( housekeeping) was rude. But otherwise very nice
Over all a great hotel, location, restaurant and bar. Cons were... One working elevator so it was slow getting to our room and we were suppose to have a refrigerator in our room but it seemed to be taken out.
We took a quick weekend trip to New Bern and enjoyed it immensely! We could not have picked a better place to stay. This hotel was great and in a wonderful location. We will go back!
Great place to stay if you want to see New bern. Walking distance from everything and right on the water.
This hotel is on the water. Its deck overlooks moored sailboats and a nearby drawbridge for boat access into the large river. The hotel is excellently located for easy walking into the historic district of New Bern and the Tryon Palace. The hotel food was appropriately-reasonably priced and well within reach. Excellent wait staff. The free parking enabled us to leave the car in one place during our stay. Very clean rooms... nothing special... just nice.
From the moment we arrived everyone was extremely professional and approachable. Loved the room, spacious, beautiful, and clean. Loved the amenities, tiki bar, dj, and wonderful employees. The location cannot get any better, this place is off the marina next to park with boat launch, and in the historic downtown of New Bern. The food was also delicious and not priced through the roof. Enjoy your stay this place is a gem.
This hotel is situated in a beautiful location. That said, I find it to be a little overpriced. The facility is clean, but shows some signs of its age - particularly in the primary facility. The adjoining building was updated more recently, and is my preferred option when available.
Always a pleasant stay! Just stay away from the calamari fries, the aioli is tasty but the calamari.....
The staff was very friendly and accommodating. The room was clean and well kept. The restaurant was affordable and the food was good. You can walk to anywhere in town from the hotel -- a great location.
DoubleTree by Hilton Hotel New Bern Riverfront places you next to New Bern Grand Marina and within a 5-minute walk of other popular sights like Isaac Taylor Garden. This 99-room, 4-star hotel welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.
This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.
35-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free local calls, and safes.
Renovated in 2020, DoubleTree by Hilton Hotel New Bern Riverfront offers a 24-hour gym, free WiFi in public areas, and conference space. There's free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and concierge services. Additional amenities include a seasonal outdoor pool, express check-out, and a terrace.
The staff are welcoming, kind and helpful. Downtown New Bern is truly delightful. Parks, restaurants, bars and galleries in old brick buildings.
Location was fantastic Walking distance to everything Staff was very welcoming Lovely water views
We are so happy to hear you enjoyed your stay as a result of our team members and our location! Safe travels until your next visit :)
Great breakfast and view for a great price.
Thank you for your 5/5 review of our property! We are so happy to hear you enjoyed your stay (particularly breakfast) with us :)
Thank you for your 4/5 review! We appreciate your feedback and your business!!
What is holding back this property is funding from the corporate owner...Hilton. I know this property is rebuilding building from Hurricane Florence, but that was 2018 and the rest of the community has rebuilt its downtown infrastructure.I realize covid has slowed the hospitality business down...but if the rest of the businesses recovered, why did Hilton put more resources back into this property? This is the only high end hotel in New Bern, and it's treated like a interstate one nighter travel property. The employees are fantastic and optimistic...it would only benefit them and the community if Hilton can match the enthusiasm of this great community and put in the resources it desperately needs.
Thank you for staying with us at the DoubleTree by Hilton New Bern - Riverfront! We appreciate your positive feedback about our staff and location, and will review your other comments within our management team!
Thank you for your positive feedback :) Happy travels!
Pros- clean, walking distance to middle street, friendly staff. Cons- if I’m paying $170 for one night in the OFF season (including taxes) I expect the balcony door to slide open without extreme difficulty and not to get tangled in the curtain that doesn’t open to walk through the door and the sticks of the curtain closure hit us in the face as we are trying to come in and out. Absolutely terrible design and sliding door. I also expect there to be a mini fridge and microwave, even crappy motels have those in each room. I’m glad I brought a small cooler but if did not suffice. Very disappointing.
I am very sorry we were not able to provide you with the quality of accommodations you deserved during your recent stay with us at the DoubleTree by Hilton New Bern - Riverfront. Please know that this is not typical of our hotel, and we are sorry we didn’t meet or exceed your expectations while you were at our property. We are always looking for ways to improve our guest experience as your satisfaction is very important to us. We try hard to make sure all of our guests have rewarding stays and we will use your feedback to better our property. We hope you will consider staying with us again soon so we may have the opportunity to make it right!
Room was ok, on the second day had a slight pop from an electrical issue with the a/c unit. The staff moved us to another room, and gave us a free dinner. Which was nice. The staff at check in seemed to be confused about things. I had already paid for everything. She seemed to struggle with the computer. No other people where checking in. Now lets talk about the free dinner. Food was not bad. The mixed drinks from the bar where horrible. Wife and i stood at the entrance to the restaurant for a bid, no one was at the desk to seat us. Again this place was empty. The waitress must been in training. She had no clue on how to be a waitress. Brought no water, i asked for a loaded baked potatoe, she brought my stuff after must of my potatoe was eating. Brought my salad with no drinks still on the table. Thank goodness it was free. The room was pricey for what it was. The hotel needs work.
Nice stay. Clean room. Close to everything in downtown New Bern. All staff was pleasant and friendly. Just wish there was a continental breakfast. Overall enjoyed our stay.
Thank you so much for choosing to stay with us at the DoubleTree by Hilton New Bern- Riverfront! We appreciate the positive feedback about your experience at our property. We look forward to having you stay with us again in the future!