2/10 Terrible
Abbas
Traveled with family
Jul 17, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Artefes Hotel Old City in 4July 2025 for 5 nights. The only positive thing was its location — close to the sea and tourist sites in Sultanahmet.
Everything else was truly disappointing. The breakfast was terrible. Every single day, it was exactly the same poor-quality items. Since we couldn’t eat boiled eggs, we asked for an omelet or fried eggs, but they rudely said “we don’t have that.” The bread was dry, and some vegetables were clearly spoiled. When we complained, the staff replied, “Well, you didn’t pay for breakfast,” which was absolutely false — we had booked a room with breakfast.
The room was tiny, awkwardly designed, and the TV was mounted sideways, not even facing the bed. It was hard to move around the room without hitting the walls or the shower. The elevator was also extremely small — just for one person.
There was no real lobby — nowhere to sit, relax, or have a coffee or tea after coming in from outside. The customer service was weak and the staff had a cold and uninterested attitude. It didn’t feel like hospitality at all.
Overall, I deeply regret choosing this hotel. It’s nothing like what they advertise and I would not recommend it to anyone
Abbas Naserbakht
Abbas
Stayed 6 nights in Jul 2025
