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Islamabad Marriott Hotel

4.0 out of 5.0

Recent guest reviews

Generally happy with my stay. Staff is cordial and nice. Room, as all hotel, is somewhat tired but fully functional. Bed is nice and comfortable, and so are the pillows. Only one water bottle per room provided, that must change. Other than that, would not hesitate to return.

The Hotel is quite nice in most ways and food/pool/gym are quite good. My main complaint is there antiquated reservations systems that falls apart with the least little bit of complexity. I spent HOURS trying to work out my final bill, which included paying for 6 rooms across three separate reservations. I finally had a melt down with the staff who were trying to be helpful but struggling with their ancient reservations system. Pay cash. A tip - if you are booking for a long stay like mine and reserving via the Marriott.com website - try breaking your reservation up into two shorter stays - often the cost per night drops dramatically (In my case from $245 to $165 per night) and seems to have something about staying more than five or six days including a Friday night. Very frustrating.

Having visited Pakistan, many times on personal trips I have not stayed in many hotels. However doing a business trip I did stay here and was a bit shocked by what I found. First there is constant reminder that most developing countries charge a 200 to 300% surcharge for luxury and security. Yes the quality of the rooms are indeed quite good and seem to be renovated with all the latest modern conveniences. The quality of the food like most five star hotels is quite good. However the service really is a bit disappointing. The check in line even at 9 PM was oddly long with only one person had a counter with 10 guest waiting and many supervisors walking around. That was a bit surprising. Not wanting for a Full meal, I opted for a small pastry from the coffee shop at least 10 minutes before they closed. But the over efficient staff had already close the register and claimed it would take an active God to reopen the account. I even offered to pay in cash instead of charging into my room. Frustrated, I left. I then encountered one of the supervisors swarming around the long check in line and told him that this is not something I expected for the price I was paying to stay here. Apparently they started out the issue and 20 minutes later I got something to eat in my room.

After all you are in Pakistan, and after all you’re the one who decided to travel here. So keeping that in mind, the room was good if a little dated. Bed a bit bouncy good pillows and a great shower. Staff was very nice, however a little unsure of how to do their jobs, management issue. Hotel seems about as safe as they can make it. It’s setback from the road, there are security doors that you go through and they actually monitor the luggage etc coming in. Breakfast buffet was quite good. You could skip Champs sports bar if you don’t need a drink, apparently I did need one and ate there. Mistake. Hotel in general is fine

Huge foyer, shiny with marble, crystal and vintage cars ; shops, services and restaurants. Lots of professional, thorough, but friendly security. Everything you could possibly need, including a pool and a bar, serving alcohol. Our room was generously spacious with 2 large beds, a rather small bathroom, but plenty of good quality amenities. The breakfast is simply superb with a huge buffet, offering delicious Pakistani, but also plenty of good Western food ; a dedicated coffee counter, making perfect cappuccino !

As an SPG member who has stayed at Marriott properties around the world, I can say that the Islamabad Marriott is not up to the mark. Pros: 1) Good location 2) Pick and drop to the airport 3) Kinda safe 4) Breakfast menu is the only decent food menu at this property. Wide range from local to continental but poorly managed. Cons: 1) Much of the staff doesn’t care about the customer feedback. 2) Callous attitude toward customers 3) Terrible food 4) Rooms don’t have wall sockets near the bed. I was provided with a extension wire that never worked (picture shared) you will have to plug your phone in the socket located on the desk which is far from the bed (pictures shared) 5) Nadia restaurant buffet is the worst. The staff let’s used utensils pile up. No one attends the guests. Told the manager he was least interested. 6) Weekend breakfast buffet is a jungle between 9-10.30 7) I was staying on the 4th floor: allergic to chemicals, fumes and dust. Hotel staff was painting walls around midday. Shouldn’t this be done while guests are not using the area? I.e at night? 8) Hotel management clearly needs a refresher in managing this property. They are clueless and careless. 9) Dirty linens found in the room (picture shared) Verdict: I don’t think this is worth your money! Islamabad has better options. Most hotels offer better customer service for way less! Management at this hotel is probably the worst. I strongly recommend that you read the negative reviews carefully. They highlight all the issues you might run into while staying at this property.

Nicely located hotel overlooking mountains. The staff of the hotel is generally nice but sometimes you have a feeling they are absent minded being busy with their own stuff. That was my impression with front desk people, including one of duty managers. Maybe it was related to their English language or generally lack of training. Hotel quality is at the right level. However, I was unlucky with silly defect in the bathroom which was not fixed despite of 4 attempts of escalating the case. Obvious lack of ownership for customers' problems and lack of management presence. Ultimately I had to change the room which took me two attempts of speaking with two managers on duty - first one was useless (female), second one fixed the problem on the spot (male). I felt in love in Pakistani food while staying at this property. Their kitchen and food quality is perfect. Hotel has few restaurants - I tried just one which is buffet type in the lobby area. Hotel's security is at professional level, you do not feel any fear while staying at this property. There is big wall between the street and physical hotel entrance which increases safety.

Hasslefree early checkin, courteous and polit staff and efficient service. Room was beautiful and clean. Excellent wifi connectivity, ironing facilities provided in the room alongwith bathrobe,slippers,shaving kit etc. The only -ve would be to replace/update bath tub as it was discolored. Overall nice experience will definitely stay again.

Really nice hotel experienced during a 3 days stay. Personnel really welcoming and professional. Rooms large, very clean and furnished. Bed and pillows wonderful. Security standards very high. Suggested.

I have stayed in Islamabad for three nights. The hotel is Mariott standard, all you are used to in this chain they more or less will have it. The rooms are big, with a little working corner which is nice if you are on business. The food they provide is also very tasty and good quality. The staff is very helpful. The only thing was that at check in we had a big q. Yes... this happens, I know. The hotel looks very safe. They basically put an extra entry building to make sure that everyone inside is safe.

Aga Khan Road Shalimar 5 Islamabad

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Islamabad Marriott Hotel places you within a short walk of National Art Gallery and within a mile (2 km) of Supreme Court of Pakistan. This 288-room, 4-star hotel has 6 restaurants, a full-service spa, and an indoor pool. It's also close to Majlis-e-Shoora and Aiwan-e-Sadr.


Dining

This hotel is home to 6 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room. Start your day off with buffet breakfast, available for a fee.


Rooms

All 288 air-conditioned rooms provide washers/dryers, refrigerators, and minibars. Plasma TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and bathrobes. Free bottled water, safes, and phones are also standard.


Property features

Guests of Islamabad Marriott Hotel enjoy a full-service spa, an indoor pool, and a health club. There's free valet parking and an area shuttle for a fee. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Executive Room

King 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 381 reviews