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Islamabad Marriott Hotel

4.0 out of 5.0

Recent guest reviews

The hotel is nice and with good facilities - I liked the outdoor cafe with a good coffee in the shade. Security is good - as it has to be in this place of the world. My room was a bit worn, but I would not mind staying there again.

My husband and I recently stayed at the Marriott hotel in Islamabad Pakistan, we stayed here twice during our trip. This was truly a wonderful surprise. This hotel was heavily fortified and protected as a result of a terrorist attack several years ago, so it was difficult to judge the external appearance at arrival. We needed to go through more than one security measure to get into the hotel, including armed guards, metal detector, etc, but what a wonderful surprise when we were finally in. Just a beautiful expansive entrance, with marble floors and massive crystal chandeliers and a most welcoming staff. We were met by a Marriott representative at the airport, who escorted us to a Marriott car for our transport to the hotel. The drivers of these cars are very professional, I felt quite safe. The staff in this hotel (from housekeepers, servers, management, guards) were just so professional and welcoming. Service was exceptional! There are 6 or 7 restaurants; Italian, Chinese, Traditional, Steak, Thai and one or two I cannot remember. In addition, there was a lovely bakery/coffee shop, a breakfast buffet and a very nice outside snack area. The breakfast buffet (included in the room price) was seriously exceptional. I think there were at least forty different options including one of the better omelet stations that I have ever seen. The manager of the restaurant was just great, he checked with us often to be sure we had everything we needed and remembered us from an earlier stay. I would rank the servers in these restaurants as equal to those in the restaurants of Paris. Everyone embraced the concept of hospitality. Our room was lovely with the same wonderful Marriott bedding that I have experienced in the States. Our floor and I suspect each floor, had someone who would show up frequently to bring bottled water, fruit and towels. In fact, you had to push a do not disturb button to stop the flow of visits. There were two pools, one for men and one for women, after all this is a muslim country. there were separate fitness areas for men and women, but the woman's gym was really nice. You could also have a massage. While seriously all of the staff deserves accolades I would like to call out just a few of those who gave us special attention. First Miss Aqsa at the front desk, she was so helpful with travel arrangements and arrival greeting. She was always willing to help us in any way. Also, Mr Tanveer who staffed the outside cafe. He was so nice and helpful. running in for sweets that we wanted and a newspaper. He made us feel like family. This was a wonderful hotel that I highly recommend if you are traveling in this part of the world.

The front desk staff was super nice. Especially Aqsa and Sarfraz. The room service was great, the cleaning staff was very nice. One staff member, Seban, was very respectful and was very good at her job. I would return to this hotel

Excellent food, both in terms of taste and variety. Good mix of traditional and continental breakfast items. Great ambiance. Superb service by Omer, our server for the day, who made our experience even more memorable.

The first day i was here i charged the bill of the dinner on my room. The system had problems so around 11pm, when i was already sleeping, the guy from the reception kept calling me in my room to pay it. He was so insistent that i had to wake up, wear my clothes and go down to pay like a thieft. Cannot wait the day after in 1 month of reservation? Expecially if it is not my fault? The personnel in the floor is gentle but quite insistent. If u forget to push the "don't disturb" light they keep ringing the bell to enter even if u scream u are under the shower. The restaurants are quite good but really incredible expensive compared to the quality. We are not in a suite in las vegas. Anyway the only impressive one is the chinese "Dinasty". Very good. Very often i have to ask 2 or 3 times the same thing (a cola for example) because the guy just reply "yes" and forget 3 seconds later. The Wi-fi is really bad. Every day i call to fix it and they reply to stay near the door (whaaat?? 😂) or that they are upgrating the service. If it is real now should works at 200mb/s. I even ask to have the router in my room but everytime i get a refuse and they fix the problem just temporary untill the day after, when i have to call again. I needed the doctor and i must say that he is very good and professional. The gym, sauna and the swimming pool are ok. I didnt try massages so i cannot comment about it. The room: the bed is very comfortable. The air conditioner works only at 19 degrees Celsius. The room in general looks old and very very dark with all the lights on. When u enter the hall i must say that the hotel looks fantastic, but staying here 1 month is not really what i expected in the begin. The security service looks well equipped and provvided with enought guards.

This was the first time i stayed at Marriott Islamabad because Serena Hotel in Islamabad was fully booked. It was a last minute plan and luckily we got a room in Marriott. The check in took quiet a while, there were always long queues at the reception so even if i wanted to ask something or talk to somebody i had to wait more than 30 mins. The property is a little out dated, rooms need improvement and please build a bigger swimming pool. Although i would have to say that the bathrooms were super clean and room service were very quick and accommodated to all our requests. The restaurants are good and over all it is a good hotel but i didn't feel as if i was in a 5 star property. The entrance is quiet weird as you literally get off on the main road and walk in but i think thats due to the bombings in 2008.

It's well maintained, has excellent choice of restaurants, security is very good and rooms are fine. Security is important for those who may be a target because of skin color. This is as good a you can realistically expect.

Its almost 20 years since I last stayed in this hotel and in the intervening period they suffered from a horrific bomb blast in 2008. They have since recovered well although now the security is a little overwhelming when you first arrive - until you get used to it. Pros: 1) Very friendly staff. 2) Good restaurants in the hotel premises - the steak restaurant is outstanding. 3) Good security throughout although a little overwhelming. Cons: 1) Breakfast at the weekends is like a zoo - particularly from 09.30 to 10.30 am. A couple of times I have had to skip breakfast altogether, or else I was going to be late for work. Another time they kindly put me in the Business Centre and served me breakfast there but this depends on who is on duty - they don't always do that. 2) Having stayed in this hotel for almost 3 months I am STILL having to ask the staff for coffee WITH milk at breakfast. I appreciate that I'm not the only long-term guest but whilst they seem to be able to remember my name they always ask me how I take my coffee and always seem genuinely surprised when I ask for it with milk. 3) Don't be surprised if you are shown to a vacant table but once you have been to collect your buffet style breakfast someone else is sitting there by the time you get back. There was even one time when I was being shown to a table by the waitress only to have someone literally push in front of me to get to the table first, much to my (and the waitress's) embarrassment. That was one of the days that I decided to skip breakfast. 4) I tried to change my room to a smoking room when I first arrived and was told that there wasn't one available even though there are smoking rooms on the 1st and 3rd floors. 2 months later I received a letter from the Duty Manager to say that I could move rooms but when my secretary called they were suddenly fully booked. Eventually after 3 months they sent me a letter to say that I HAD to move rooms for maintenance reasons. They finally moved me to....another "non-smoking" room.

Good place for family. I really enjoyed the time when ever I visited here and environment is also good and also enjoyed great food and location also sounds amazing easy to reach centre of the city. You can easily go there and enjoy.

The bed was large and extremely comfortable, I appreciated the sockets which took a multitude of plug options and the functioning air con. Cons - the internet isn't great and if you need it for work I would recommend taking a back up plan. Pros - I enjoyed the mini pool and gym - be aware that there is a separate gym area and the indoor pool for women. The service was superlative and there are a multitude of dining options. All the ones I tried were excellent; however it is pricey and you are looking at about £25 for a main with soft drink. There is free drinking water provided in the rooms.

Aga Khan Road Shalimar 5 Islamabad

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Islamabad Marriott Hotel places you within a short walk of National Art Gallery and within a mile (2 km) of Supreme Court of Pakistan. This 288-room, 4-star hotel has 6 restaurants, a full-service spa, and an indoor pool. It's also close to Majlis-e-Shoora and Aiwan-e-Sadr.


Dining

This hotel is home to 6 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room. Start your day off with buffet breakfast, available for a fee.


Rooms

All 288 air-conditioned rooms provide washers/dryers, refrigerators, and minibars. Plasma TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and bathrobes. Free bottled water, safes, and phones are also standard.


Property features

Guests of Islamabad Marriott Hotel enjoy a full-service spa, an indoor pool, and a health club. There's free valet parking and an area shuttle for a fee. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Executive Room

King 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 372 reviews