Everything went perfect! Friendly staff great room
Marco in the restaurant was the best of the best, everyone else was sub standard. Front desk has service issues. New hotel always has its quirks but they need help in every area.
The hotel is almost brand new. The staff definitely needs more training. They would not knock on the door when they would come in for cleaning so they walked in while we were in bed once and another time when I was in the bathroom. They need to learn to knock. Also, for this hotel to charge what they do, their service needs to be better. We were the only ones at the restaurant and it took 15-20 minutes to get a drink. For what they are charging that isn't up to standards. They do keep the facilities nice however we were there when it was relatively cold and the pools were much colder than other hotels we went by. I'm assuming that the other hotels had their pools heated which made their pools usable and ours not. Also, since this is beach front, even if you wash your feet off it is easy to track sand into your room. After cleaning came there was still significant amounts of sand on the flloors which then got into our beds. It is a nice hotel but definitely needs improvements to charge the premiums that they are.
Mystique Holbox by Royalton places you next to Holbox Beach and within a mile (2 km) of other popular attractions like Punta Coco. This 4-star hotel welcomes guests with 38 rooms and conveniences like a private beach, an outdoor pool, and free in-room WiFi.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger from the comfort of your room with room service. Cooked-to-order breakfast is offered for a fee each morning from 7:30 AM to 10:30 AM.
All 38 air-conditioned rooms feature balconies or patios, iPod docks, and minibars. Guests can expect free WiFi and 55-inch LED TVs with satellite channels. Beds sport premium bedding and down comforters, and bathrooms offer rainfall showers and free toiletries. Espresso makers, free bottled water, and ceiling fans are also standard.
Built in 2018, the brand new Mystique Holbox by Royalton features a private beach, an outdoor pool, and a fitness center. There's free parking if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, a terrace, and laundry facilities.
Everything went perfect! Friendly staff great room
Dear Jose: Thank you for your valuable score and for the visit to Mystique Blue! We hope to see you again very soon in Holbox. Sunny regards
First of all, thank you for your comments and the highlights of our faciltites and suites. This valuable information will be shared with the staff. Once again thank you and we hope you can visit us once again in the not distant future. Warm regards
Marco in the restaurant was the best of the best, everyone else was sub standard. Front desk has service issues. New hotel always has its quirks but they need help in every area.
Dear Guest: Thank you for your feedback of your recent stay at Mystique Blue. We take note of the service received and this was discussed to the concerned staff. We look forward for your next visit in the not distant future. Sunny Regards
The hotel is almost brand new. The staff definitely needs more training. They would not knock on the door when they would come in for cleaning so they walked in while we were in bed once and another time when I was in the bathroom. They need to learn to knock. Also, for this hotel to charge what they do, their service needs to be better. We were the only ones at the restaurant and it took 15-20 minutes to get a drink. For what they are charging that isn't up to standards. They do keep the facilities nice however we were there when it was relatively cold and the pools were much colder than other hotels we went by. I'm assuming that the other hotels had their pools heated which made their pools usable and ours not. Also, since this is beach front, even if you wash your feet off it is easy to track sand into your room. After cleaning came there was still significant amounts of sand on the flloors which then got into our beds. It is a nice hotel but definitely needs improvements to charge the premiums that they are.
Dear Guest: We appreciate your comments and valuable feedback. The information provided will help us to improve our services for our guests. Thank you and we hope to see you again soon. Sunny Regards
Dear Guest: Thank you for the score based on your recent visit and experience in Holbox, we will be more than glad to receive you once again very soon. Sunny Regards