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Recent guest reviews

Delicious Italian food, excellent ambiance being located in only luxury hotel in Interlaken. Suggest to go for lunch when you arrive in Interlaken as it’s not so crowded and offering pizzas that are mouth watering.

From the arrival you feel very welcome by the great staff. Wonderful rooms with all luxury. Great breakfast and location Sure the best hotel in interlaken You feel like in a palace when having breakfast

We stayed at this hotel during our trip to Interlaken. The hotel is very nice, with excellent restaurants and bars within the property. We stayed in the "older" section of the hotel, but thought that the room was excellent. We would highly recommend this hotel if you are looking for a 5 star property with great proximity to the train stations.

We stayed at the Victoria Jungfrau for a few nights in August and loved it. The views of the park are gorgeous, the live piano music during cocktail hour was magical. We did pay more for a room in the recently remodeled side of the building and I do recommend that - the room was lovely. Staff were kind and helpful, the restaurants were phenomenal, and the Spa...the SPA! We can't wait to stay here again soon.

If you read my prior reviews of the Grand Dame of a hotel, you will know that we have had wonderful experiences here every visit. I will not repeat all the superlatives from years (and reviews) past, but a few points must be mentioned. As it always is at hotel of this caliber, the people make the difference; from the warm greeting from Jose when we arrived, to the very warm young lady who checked us in and took us to Room 415 (our favorite, and I apologize for not remembering your name), to the very welcome from the new General Manager, to Ann Marie and Martin at the wonderful tennis facility, to Francesca at La Terrase, to every single one of the staff who took care of us and genuinely cared about insuring we were having a wonderful time---the staff, without exception was excellent. Our room was(as it is every year, spotless and welcoming, the champagne and fresh fruit was very much appreciated. The food was top notch and Sapori is a nice addition and very reasonably priced. As usual , the pools and gym were immaculate and not crowded, We have been to lots of 5 star hotels around the world, but very few have provided the value and wonderful experiences we have had at VJ!!

We stayed here two nights. The hotel is in a great location very close to town centre and a 10 minute walk from the train stations. We arrived at the hotel early at 9 am and were pleasantly surprised to have our room ready (check in time was much later) the lady at the reception was super friendly and helpful with the checkin process. Breakfast was included in our stay. I personally havent seen this grand of a breakfast buffet. As a hotel guest access to the spa and swimming pool was also included in our stay and we had a great time! Very happy overall!! Highly recommended

This beautiful hotel sits at the heart of Interlaken. A large open green park sits across from the front of the hotel. You can sit and enjoy a drink on the front piazza and watch paragliders sail in from the mountaintops one after another after another. The hotel itself is Victorian with many beautiful touches in the lobby and other common areas. Slightly creaky elevators take you to the various upper levels. Our room was on the west side. It was nicely sized and featured a small balcony. Every amenity was available in the room. The bar and restaurant were attractive. The included breakfast offered a large variety of well presented breakfast foods.

Stayed here with my mum on a special holiday. All communication with hotel and concierge was excellent before and during our stay to meet our requirements, inc a.c. All staff were very friendly and helpful and went out of their way to welcome you. Special thanks to Merlin in concierge who was really helpful at 11pm at night! The only negative experience we had was the abrupt manner and dismissive approach of one of the spa receptionist on our inital arrival. Such a shame as the spa area is stunning with beautiful pools and gardens. I would strongly recommend you ensure you book a renovated room with a.c. however I understand the hotel has a renovation programme for all rooms. Thanks for a great stay.

Stayed one night and but wanted to stay a week! Beautiful hotel, a mix of modern and vintage, had a beautiful suite with wonderful views of the Jungfrau, the spa was super too, indoor pool and outdoor jacuzzi, was lovely. Beautiful dining room and the food was superb, excellent wine list too. Buffet breakfast absolutely fabulous also, a must! Will return!

We only stayed here a couple of nights as we were doing a road trip on to Italy but I could have easily spent my entire holiday here, it was that good! We received a friendly welcome from staff from the moment we arrived. The hotel is simply stunning, a perfect blend of old fashioned elegance and modern luxury. Our room was huge and so gorgeous! We had a view of the park which was very quiet and just so relaxing. The service was flawless from all staff, we were looking for a restaurant recommendation for my birthday (which we got) - but I was surprised to find a cake in our room that evening from the hotel! A lovely touch and my goodness it was absolutely delicious!!! We wanted to swim in a lake while we were there and the concierge was very helpful in recommending somewhere to go. It meant I had the best birthday I could have asked for - swimming in a swiss lake with amazing views. The spa was really beautiful too, great pool and so relaxing. We ate out each night so can't comment on the hotel's restaurant - but breakfast was really good. The smoked salmon and eggs were delicious. It was a short but wonderful stay, I hope to visit again! Thank you for a memorable few days and the best birthday!

Höheweg 41 Interlaken BE

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Central Interlaken, VICTORIA-JUNGFRAU Grand Hotel & Spa is within 2 miles (3 km) of popular attractions such as Lake Brienz and Lake Thun. This 216-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and an indoor pool.


Free hot/cold buffet breakfast is served each morning from 7:00 AM to 10:30 AM. This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.


All 216 individually decorated accommodations feature a separate bedroom. Guests can expect free WiFi and TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer free toiletries. Refrigerators, minibars, and espresso makers are other standard amenities.

Property features

At VICTORIA-JUNGFRAU Grand Hotel & Spa, guests enjoy a full-service spa, an indoor pool, and an outdoor pool. Valet parking is CHF 35 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for CHF 660 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a 24-hour fitness center, a sauna, and outdoor tennis courts.

Room options

Junior Suite, Mountain View (Jungfrau Mountain View)

Full 1 | Twin 2 | Sleeps 3

Room (Selected at Check-In)

Full 1 | Sleeps 2

Family Suite (Club)

Full 1 | Sleeps 4

Superior Suite (Two level duplex suite)

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

88.0% of guests recommend this hotel

Total of 1633 reviews


Höheweg 41, Interlaken, BE 3800
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