The shut the water off between 940-1040 that day stating that they called to inform us but the phone rang twice and when I answered the phone was dead. Next thing I know the water was shut off. No coffee in the morning, couldn’t flush the toilet, and biggest of all we couldn’t take a shower. You get a hotel so you a sleep, shower and bath. I was able to sleep but woke up to no water, no coffee, and o no bathroom capabilities for me and my family. I booked through hotels.com so the hotel says they can only offers me points but I’m not a member. This is really rediculous the way they are offering points to me, I am not a member, but only offing us a place to sleep for full price without offer of refund or reimbursement of any kind. Sad, I like this place but the incompetence of the staff not knowing that their pay checks rely on us renting rooms and coming back?? It’s really missing the mark!