Extended Stay America - Indianapolis - Northwest - I-4652.5 out of 5.0
Recent guest reviews
Our one bedroom suite was pretty, but had an open layout, rather than a separate bedroom. The hotel did not provide clear photos of the rooms, so I took a leap of faith and assumed a one bedroom suite actually included a separate bedroom within the suite and this was a disappointment. The housekeeper did not wipe off the table in the kitchenette and it still had coffee stains from the previous tenant. Gross! There was no ice machine in the facility and the front desk responded that we were provided ice trays in our freezer. Not very useful when you have to wait hours for the ice to freeze and you need ice immediately! There was no bedding for the pull out bed in our room. I called front desk and let them know and was told I should have received them at check in, but I could come down and get what I needed. In other words, they are unwilling to bring it to you. I was already in my pajamas when I made the call, so it was a little irritating to have to march downstairs to get something I should have already been provided. We didn't expect much from "continental breakfast" as you typically just see muffins/toast, coffee/tea/juice and maybe some yogurt. The hotel didn't provide juice, which seemed a little stingy. I had purchased some frozen breakfast burritos the night before, as my group was in town for an athletic event and needed something more substantial than muffins. I would have purchased juice if I had known the hotel wouldn't provide any. I do have to disagree with other reviewers about the water pressure. It was fine. The hotel really wasn't worth the money we spent and we have already located a more suitable hotel for the next trip too the area.
Water pressure is poor. Breakfast is a very sad joke. It’s not breakfast. Next to nothing to eat. Sign above tiny muffins said that because of “scarcity” only one muffin was permitted. Several door handles were sticky. Room was spacious and clean. Counter service was kind. Quiet. So, some good qualities overall, and some room for improvement. A little more attention to detail, and a little less stinginess.
I decided to stay at this place during the busy season in July since it was closer to work. It was nice to have extra features like the refrigerator and a swimming pool that was not crowded! I never tried the breakfast since I was out the door before the coffee was brewing. It was a good experience and I will consider this place in December, as well as to check out their other locations when I am out of town.
This hotel is well located in the I465 area of Northwest Indianapolis. The area is highly congested with hotels and every restaurant imaginable as well as stores and loads of traffic. This being said, the hotel was set behind the Cracker Barrel and was actually quiet. The lobby was clean and the hotel was presentable and looked like new. We were originally placed in a room that was clean but ridiculous. The entire room (226) was about 15x12 and within this space was a kitchen, a bed, an end table, a kitchen/dining table, a recliner chair, a vanity area and a RIDICULOUS 3 level shelf that took up a ton of floor space between the bed and chair. It had a lamp that was shoved into it like a total fire hazard. The room literally resembled a storage unit. Oh, and the bed was awful. Needless to say, we went to the front desk and had to upgrade. The next room was very spacious with 1/2 the furniture but also big enough to have a couch. Once again, this room was VERY clean but the beds were VERY uncomfortable. Creaky with every move and couldn't get comfortable. The only other complaint I have, which is probably my biggest, was that this hotel has the single worst water pressure I've ever had at a hotel. Seriously. Awful. So, in summary, the hotel has awful water pressure and uncomfortable beds but is clean and well located. We didn't use the pool but it looked nice if you are interested in an outdoor pool with your stay.
I will never stay at this hotel again. The general manager is the rudest most unprofessional woman I have ever met. My wife simply wanted to know something as simple as what was the corporates number and instead of the GM giving it to her to probably ease the situation which we were obviously in or we would not have been asking for that number in the first place. She tells my wife that she will not give her the number and that if my wife wants corporate number that we would have to look it up on Google ourself! That is very unprofessional and I will never stay here again on top of them trying to kick us out because we told them that she should be fired and she immediately kicked us off the property which is completely wrong
It met most of my needs. The room was spacious enough although they did not have enough pots pans or cooking utensils and we had to purchase our own. Other than that the room was fine. The pool was clean giving the grandkids something to do when we returned to the hotel at the end of the day.
Love this place. Wish that there were more like you. I love the convenience for my family and if I would make any suggestion, maybe a laundry on each floor, or add another set. . . Thank you for making it a great away from home atmosphere
For relocation & some personal issues, I needed to stay in town for a while. Based on previous positive experience, I chose the hotel & had a nice stay again. Economical & convenient. I recommend it to those who needed a home-like-but-economical longer stay...
Nice people, pretty bad rooms. That was our experience. I purposely booked a suite with two queen beds and a pull out couch so that my family could sleep comfortably. The pullout bed was a bunch of springs covered with cloth. In other words, no possible way to sleep on it. We had two different rooms for this trip. Both were the same quality. Blow dryers in both rooms were not functioning. Toilet seat in one bathroom slipped to the side when you sit down. Bathroom door had to be shoved shut. No cups or glasses in the kitchen or bathroom, so we couldn't even get a glass of water. I could go on and on, but the bottom line is that I will never stay at an Extended Stay again.
All good except the MATTRESS! Room was clean...staff very friendly and accommodating. Location was good, but most people would have to drive to get something to eat. Visiting college student...likely look elsewhere for accommodations.
- Free on-the-go breakfast
- Free WiFi in rooms and public areas
- Free parking
- Fitness center
Extended Stay America - Indianapolis - Northwest - I-465 is located within a 15-minute drive of Traders Point Creamery and SportZone. This 139-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. Zion Nature Center is also close to this Indianapolis hotel.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 139 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.
Renovated in 2017, Extended Stay America - Indianapolis - Northwest - I-465 offers a fitness center, free WiFi in public areas, and a seasonal outdoor pool. There's free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area and laundry facilities.
Reviews from Trip Advisor
33% of guests recommend this hotelTotal of 148 reviews