I didn't like the fact that my room did not come with dishes or utensils as advertised. The breakfast or the lack there of was terrible with nothing to choose from outside of cold coffee and a couple of pre wrapped tiny muffins.
When I checked into my room the room was not cleaned. Unmade, slept in bed and dirty room. They moved me to a different room and when I got to the new room there was a do not disturb sign on the door. I knocked and someone was already in the room I was moved to. I was moved to a third room and it was very spacious but seemed dirty. The staff was friendly enough but the hotel seemed dirty and unsafe. The price was fair.
They didn’t have any breakfast such as muffins or any grab and go breakfast other then oatmeal,
We only needed a place to sleep for a few hours. Front desk clerk was very nice, room was clean, it worked perfect for our needs
It was the dirtiest hotel I have stayed in. It had a moldy smell in the room, the bed sheets and blanket were damp from moisture. Window was broken and when I notified front desk they said they knew about it but to “try to stay away from it. I also had two children in the room😬 clearly it had been painted, dropping all over the ground and the bathrooms and elevators had cheap flooring that was disgusting. So glad I didn’t book more than a night. Will never stay at one of these again.
this was the worse hotel experience i have had in 50 years.The front desk staff was mean, un helpful and rude. I prepaid for my room and when check in was told sorry we dont have a room for you you'll have to find another hotel. I am NEVER staying at one of these shitty hotel chains again
They refused to give me a receipt for my stay and refused to even tell me how much I ended up paying.!!!!
No ice on the property yeah it's a nice Motel the room was very very small look bigger on the internet the amount that I paid and have to get up at 9 listening to a vacuum cleaner I was not very happy at all and also said pool and kind of find out the pool with outside you need to make sure you put on the internet that's outside pool not inside
Staff friendly and helpful, nice location with plenty of eating locations within walking distance.
Very disappointed. Givin the price I would have expected a better experience.
I wish they had a better breakfast. I thought it was suppose to be continental but it was just granola bars, packaged muffins, instant oatmeal, and coffee. I have been at the same hotel in a different city and it was continental breakfast. So this one was disappointing
It was fair. Check in staff was just ok, not friendly or unfriendly. I was disappointed that breakfast wasn't available as I thought was advertised. Just a so-called coffee bar.
Location was good. No coffee on Saturday morning! No staff at front desk!
No utensils in the kitchen. No maid service. There was trash in the trashcan when we got to the room.
It was a nice place to stay I would stay again. I received a great deal on my visit.
Check in was a disaster. No record of stay. Room well worn. Continental breakfast included coffee and wrapped muffins only. REALLY??
I had to get covers for let out bed. And pool no fruit. Just original breakfast.
Substandard breakfast Sofa bed very uncomfortable Had booked 2 queen beds but got 1 king us sofa bed
Extended Stay America - Indianapolis - Northwest - I-465 is located within a few miles (5 km) of Fanimation Antique Fan Museum and St. Vincent Indianapolis Hospital. This 139-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 139 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are other standard amenities. Housekeeping is available on request.
Renovated in 2017, Extended Stay America - Indianapolis - Northwest - I-465 offers a fitness center, free WiFi in public areas, and a seasonal outdoor pool. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area and laundry facilities.
I didn't like the fact that my room did not come with dishes or utensils as advertised. The breakfast or the lack there of was terrible with nothing to choose from outside of cold coffee and a couple of pre wrapped tiny muffins.
Lisa, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. Your comments about breakfast offerings will be shared with our brand leaders to assist them when determining new breakfast offerings. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
When I checked into my room the room was not cleaned. Unmade, slept in bed and dirty room. They moved me to a different room and when I got to the new room there was a do not disturb sign on the door. I knocked and someone was already in the room I was moved to. I was moved to a third room and it was very spacious but seemed dirty. The staff was friendly enough but the hotel seemed dirty and unsafe. The price was fair.
John, we are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, we will share your feedback with the front desk associates to be more diligent in their efforts going forward. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
They didn’t have any breakfast such as muffins or any grab and go breakfast other then oatmeal,
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
We only needed a place to sleep for a few hours. Front desk clerk was very nice, room was clean, it worked perfect for our needs
Thank you for taking the time to review your stay at Extended Stay America. We're delighted to know you loved the service provided by our front desk associate and that you were impressed with your well-kept room. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
It was the dirtiest hotel I have stayed in. It had a moldy smell in the room, the bed sheets and blanket were damp from moisture. Window was broken and when I notified front desk they said they knew about it but to “try to stay away from it. I also had two children in the room😬 clearly it had been painted, dropping all over the ground and the bathrooms and elevators had cheap flooring that was disgusting. So glad I didn’t book more than a night. Will never stay at one of these again.
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback is discussed with the heads of our housekeeping and maintenance teams in an effort to improve the efficiency of our service levels moving ahead. Please give us a chance to regain your trust in the near future. Sincerely, Hotel Management
this was the worse hotel experience i have had in 50 years.The front desk staff was mean, un helpful and rude. I prepaid for my room and when check in was told sorry we dont have a room for you you'll have to find another hotel. I am NEVER staying at one of these shitty hotel chains again
Thank you for being our guest. As an experienced traveler, it is sure you would expect good service and accommodations out of us. However, we sincerely apologize for the reservation issue you encountered and the poor service provided by our front desk associates. Your feedback has been shared with the appropriate teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
They refused to give me a receipt for my stay and refused to even tell me how much I ended up paying.!!!!
Thank you for being our guest. We are sorry you weren’t explained the details of the billing by our associates. Your feedback has been discussed with them in an effort to improve our service level. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
No ice on the property yeah it's a nice Motel the room was very very small look bigger on the internet the amount that I paid and have to get up at 9 listening to a vacuum cleaner I was not very happy at all and also said pool and kind of find out the pool with outside you need to make sure you put on the internet that's outside pool not inside
Thank you for being our guest. We are sorry for the unpleasant stay you had with us and that we missed meeting some of your expectations. Your feedback will be discussed with the concerned team to improve our future guests’ experiences. Also, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management