2/10 Terrible
Howard A., Calgary, AB
Jun 26, 2025
Disliked: Cleanliness
This little cottage looks lovely on the outside but does not live up to the usual VRBO standard
First noted was the broken toilet seat. Steep stairs to the loft sleeping area had no hand rail. The kitchen pots were dirty. The oven was grimy. Cleaning supplies were old and filthy. One small garbage bag was provided with no visible means of disposal.No instructions were provided for internet connections (the modem codes were there) or powering the kettle or coffee maker (we eventually found power bars in drawers). Some makeshift over counter lighting was installed but didn’t work; lighting in the unit was generally poor. Extra bedding provided was old and badly stained. The older TV was not connected when we arrived and the owner was unresponsive through the VRBO messaging app. We eventually received a message back from the Novasol sub-service asking that we contact the owner by phone for assistance. This required us to use our cellular service which we try to avoid when travelling internationally. The owner did respond immediately when we called and was helpful. We then had use of internet TV for the last two days of our visit. The basics are here. A comfortable seating area, a workable kitchen (once we had cleaned), a newer shower unit, good laundry facilities and copious amounts of hot water. But, we would recommend immediate attention to the above-mentioned areas of concern before renting to another customer. Having travelled extensively with VRBO this property did not meet the expected standards. We are dissatisfied. Photos on request.
Howard A.
Stayed 5 nights in Jun 2025