I have stayed at many Hilton Garden Inns over the years. They are always consistently good. I was very disappointed with my experience in Huntsville. The staff was actually very friendly, but I have NEVER stayed anywhere for 4 nights and NEVER ONCE had anyone even offer to clean my room - - empty the trash, change towels. They told me that Hilton policy is that rooms only get cleaned after 3 days, but they said they would do it on Saturday (I checked in Thursday). Not only did they not do it on Saturday; they did not do it on Sunday. I understand the COVID restrictions but I was gone out of my room most of the time - - they could have easily come in very safely. I was never told when I checked in that this was the situation, and failure to manage my expectations has resulted in a great dissatisfaction. And oh, btw, if Hilton is so concerned about COVID, they should enforce an indoor mask requirement!! It is transmitted through droplets in the air, not by touching surfaces. My stay should have cost WAY less than the $150 per night.
Great night’s stay. Hotel very convenient, maybe 10 minutes from downtown, the UA campus or from the new baseball stadium, probably 5 minutes to the Space & Rocket Center and Redstone. Our room was clean & comfortable. We didn’t opt for the breakfast, but the space they serve that is just lovely. Actually one of the prettiest chain hotel lobbies I have ever seen. We definitely will stay here again on our next trip to the Rocket City.
The property is close to the highway. My room was filthy. We had blood on our toilet seat, someone had stepped on our pillows as there were footprints on it. Another pillow had mold on it. One of the employees told me to clean the bathroom and bring her the receipt from Walmart after buying the merchandise and she would reimburse me. I spoke with the GM Neal and he was very attentive and took care of the problem. No issues at all with Neal rectifying the problems.
Jessica that works by the restaurant part is the best part of that hotel!!!! She took great care of us every day!!
The hotel was nice except for 2 things: 1. Mattress was very uncomfortable. It sagged in the middle and I slept terrible! 2. Breakfast omelette was terrible!
I try to stay here everytime I visit Huntsville. I love the location and the staff is always above and beyond friendly!
HGI was great as usual. Staff was friendly, efficient and helpful. The room was clean and well stocked. However, the TV did not turn on. I just went to bed, since it was so late. I'm sure the staff would have come up and taken care of it.
I was in town for a business trip and really enjoyed staying at the Hilton Garden Inn. The room was very nice and the bed was sooo comfortable! The hotel staff were all very friendly. I will definetly stay there again!
Very Clean and neat, friendly and respectful service.
The hotel was just average. The hotel description sounded like the bed sheets and adjustable bed are a plus, but they were just standard hotel sheets and bed. However, it had a great location and easy to get to downtown or shopping complexes.
We were in for a Wedding and had a wonderful time, but when i showered we noticed we had no vent fan, so getting readdy was a bit of a pain! that's when the Free internet was great for a quick surf! thanks to the fridge we had Tea and edibles on hand!
Our stay was very nice. We went to a memorial service for a cousin so we were not in the room much but it was very enjoyable there. Thanks
Huntsville Botanical Garden is a short stroll from Hilton Garden Inn Huntsville/Space Center, and other popular attractions like US Space and Rocket Center are within a mile (2 km). This 101-room, 3-star hotel has a restaurant, an outdoor pool, and a 24-hour gym.
This hotel is home to a restaurant and a bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
All of Hilton Garden Inn Huntsville/Space Center's 101 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 26-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard. Housekeeping is available on request.
At Hilton Garden Inn Huntsville/Space Center, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a computer station, and express check-out.
I have stayed at many Hilton Garden Inns over the years. They are always consistently good. I was very disappointed with my experience in Huntsville. The staff was actually very friendly, but I have NEVER stayed anywhere for 4 nights and NEVER ONCE had anyone even offer to clean my room - - empty the trash, change towels. They told me that Hilton policy is that rooms only get cleaned after 3 days, but they said they would do it on Saturday (I checked in Thursday). Not only did they not do it on Saturday; they did not do it on Sunday. I understand the COVID restrictions but I was gone out of my room most of the time - - they could have easily come in very safely. I was never told when I checked in that this was the situation, and failure to manage my expectations has resulted in a great dissatisfaction. And oh, btw, if Hilton is so concerned about COVID, they should enforce an indoor mask requirement!! It is transmitted through droplets in the air, not by touching surfaces. My stay should have cost WAY less than the $150 per night.
Great night’s stay. Hotel very convenient, maybe 10 minutes from downtown, the UA campus or from the new baseball stadium, probably 5 minutes to the Space & Rocket Center and Redstone. Our room was clean & comfortable. We didn’t opt for the breakfast, but the space they serve that is just lovely. Actually one of the prettiest chain hotel lobbies I have ever seen. We definitely will stay here again on our next trip to the Rocket City.
The property is close to the highway. My room was filthy. We had blood on our toilet seat, someone had stepped on our pillows as there were footprints on it. Another pillow had mold on it. One of the employees told me to clean the bathroom and bring her the receipt from Walmart after buying the merchandise and she would reimburse me. I spoke with the GM Neal and he was very attentive and took care of the problem. No issues at all with Neal rectifying the problems.
Jessica that works by the restaurant part is the best part of that hotel!!!! She took great care of us every day!!
The hotel was nice except for 2 things: 1. Mattress was very uncomfortable. It sagged in the middle and I slept terrible! 2. Breakfast omelette was terrible!
I try to stay here everytime I visit Huntsville. I love the location and the staff is always above and beyond friendly!
HGI was great as usual. Staff was friendly, efficient and helpful. The room was clean and well stocked. However, the TV did not turn on. I just went to bed, since it was so late. I'm sure the staff would have come up and taken care of it.
I was in town for a business trip and really enjoyed staying at the Hilton Garden Inn. The room was very nice and the bed was sooo comfortable! The hotel staff were all very friendly. I will definetly stay there again!
Very Clean and neat, friendly and respectful service.
Thank you for bring these items to my attention. I appreciate you taking the time to speak with me yesterday. We will continue to investigate this issue. I sincerely appreciate you choosing to stay with us! Neal