Kempinski Hotel Huizhou5.0 out of 5.0
Recent guest reviews
Very nice and clean room, excellent breakfast, central location, many shops and sights close by. Only slight set back was a dirty pool, upon enquiry this issue the hotel blamed a large number of visitors to the pool. Not good enough for a five star hotel. They should have plans in place prior to the golden week and not seemingly be surprised by many customers wishing to use the nice pool !
Stayed 2 nights at the hotel. There are no interconnecting rooms in the hotel. Since it is summer holidays and weekends, the hotel is quite full, and although I booked more than a month ago for 3 adjoining rooms, the hotel could not meet the requests. That is a bit disappointing however the staff did seem to try. The rooms are ok and clean and the staff are polite. The package that we booked includes breakfast and laundry for 2 pieces per day per room. The hotel is very near to 佳兆业广场，and there is a nice restaurant 客语餐馆 at level 5 of the mall
The Kempinski was recommended to me by a colleague and I can not thank him enough. Super comfortable beds, a great pool area, wonderful gym, incredible food and a super helpful staff. I have told everyone I know if you are headed to Huizhou this is where you need to stay
Perfect service, nice environment, great breakfast, convenient fitness centre with sauna and outdoor swimming pool with relaxing possibilities having refreshing either working. WiFi connection is fast and reliable easy to use. Great place for staying in the nice city of Huizhou from not to far from the beautiful West Lake
Convenient location, close to shopping mall. Spacious room, staff are friendly and polite. It is good to have an indoor n outdoor swimming pool. Big gym room with various equipment. Also, there are two colors of slippers (the small sign) to differentiate. Really a warm welcome!
We spent almost a month here. Some staff had excellent English skills so my lack of any Chinese skills made our stay effortless. One tip, if you can get the 16th floor, do it. the housekeeper (Leona) was fantastic and made our stay so comfortable. The location is central to the City's business district with easy access to transportation. Don't miss the West Lake park, reserve a couple of days for that.
First time check in at Kempinski hotel, last time check in at crown plaza Huizhou give us very good feeling .this time when I check in at Kempinski hotel ,the lobby was very grand and beautiful check in very smooth but their front desk staff forgot to Congratulations for my 1st wedding anniversary trip .after going up to my room .i saw one housekeeping staff ,but she don't say hello or smile to me.but there is small problem ,their duty manager Merry and the club lounge staff Jessie was very helpful and very friendly . This 2 staff was very professional. Hotel buffet dinner very good , the club lounge I was highly recommend to join .location also very good.next time will check in this hotel again .feeling is better than Renaissance Huizhou and Crown plaza Huizhou. Thank you Jessie and merry make me wonderful anniversary trip. 惠州最好的5星酒店，令我的週年紀念很難忘，硬件軟件都好到位.房間夠大，設施新，部分員工笑容不夠，如果改善這點會更好
I am currently wrting this review from the hotel and I have to say I am pretty disappointed. Having stayed at this hotel about 5 years ago and had a pleasant time. Now it is hard to believe the rooms got in such bad shape. The rooms are still spacious but you can feel they have not been well taken care of by the hotel (probably by guests too). Not just this my feeling about employees is completely mixed. The Korean lady who helped me in the check in was nice polite and efficient and did her job with a nice smile. I wanna thank her from here. On the other side when it comes to the breakfast I had a very bad experience. I ordered some new waffles to the cheff considering the ones already cooked were extremely cold and hard. His answer was to switch on the toaster and asked me to put it there. Not what I expect from a 5 star hotel. Then I told him I wanted new ones he agreed and asked me to wait. After 5 minutes I found out that he was not even cooking it and giving me bad face. Totally unprofessional and made me feel uncomfortable like I was asking the moon. I went again and spoke with eric (who seem to be the manager) and the chef told him they were fresh (I tried one and believe me it felt they had been cooked 3 hours ago). Very very unprofessional and a lier. Anyway having said that I have to point that eric managed the situation very professionally and polite and solved the situation. Please note that I usually give very good reviews to all the hotels I stay, but this small details are the ones that make people totally not happy. I write nice reviews when I m satisfied as a sign of appreciation and i feel like the management should know when guests are not.
booked reservations with hotel directly, great reservations and nice arrangement. free upgrade my room. the room very comfortable and space large. hotel in the city center very good location. service is pretty good.
As I stay here many years ago I wanted to see if it was still good as price was very reasonable, The decor, rooms staff and breakfast were all excellent and you couldn't get better anywhere in china. The breakfast is western and great variety. The rooms quiet and spacious The bed like a cloud. The staff are very nice and helpful and I couldn't have wanted for anything. Behind the hotel is a large shopping complex with cinema and lots of restaurants so you can get just about anything you want
- Free WiFi and wired Internet in rooms and public areas
- Free valet and self parking
- Onsite dining
Kempinski Hotel Huizhou places you within a leisurely stroll of Huizhou Culture & Art Center and Xinhu Park. This 5-star hotel has 340 rooms and welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool. In central Huizhou, the hotel is also close to Huizhou Sports Park and Huizhou Convention and Exhibition Center.
Enjoy dining at Chinese Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
All 340 soundproofed accommodations feature living rooms. 42-inch LCD TVs come with digital channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers, free toiletries, and bathrobes. IPod docks, sofa beds, and refrigerators are also standard.
At Kempinski Hotel Huizhou, guests enjoy a full-service spa, a nightclub, and an indoor pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for CNY 1000 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include an outdoor pool, a children's pool, and a health club.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 253 reviews