Veranda Resort Hua Hin - Cha Am, MGallery by Sofitel5.0 out of 5.0
Recent guest reviews
I spent one night here with my fiance to celebrate his bd. I planned to bring him to have a romantic dinner at the beach. To be honest. It is quite hard to talk to the saleperson and book the table via phonecall. I had to contact them via email and followed up them all the time to book and charge the cost from my credit card to confirm the reservation. After I arrived there, I hoped that it has no rain. And yes, it wasn't. Then it was the time for dinner. I saw nothing set up yet. I asked the staff. Where is the table at the beach. She said it might have rain so they didn't make it and asked me to have the dinner inside the restaurant or go up to the second floor of the restaurant then she will make a special table for us. I tried to discuss for a long time until she said okay. She will do it but it takes time. I waited almost 2 hours... Until I got the romantic table at the beach as I wish. It looked very nice as I expected. The service was great. The food were delicious. Only one thing I want to complain is... The hotel should have organized it better.... I paid more than 5,xxx baht for that dinner what if u can't set the table because it will rain. You should have contacted us to ask. Is it possible to move the table inside or somewhere else? after I say Okay so you can do it..... And I can understand it. But this time you made the decision without asking the customer... I think it is not so right.
Good place for relaxing and Great Service by Front Office, Housekeeping and F/B Team, the person who checked us in takes time to show us around for us to be able to choose the rooms, Housekeeping Khun Noo with her hand written goodnight note, Khun Lek with always a BIG smile on her face every time when greeting us.. FB Team Khun Jamnong with a very warm welcome and a surprise to see him again, Khan Maew-ISEA with a great taking care of us that makes us feel at home and Khun Bell -ISEA who knows a lot of FB products that ready to serve and to sell his products of food&drinks to the Big German drinkers in our group. Breakfast is so impressive with all staff that being very attentive even the trainee at coffee station,Khun Jane..she remembers me after the first time & what kind of coffee that I drink and she makes it exactly so to put on my table without having to order it in every morning during my stay until today morning.. and tomorrow she will do also the same I think. Thank you very much for such a good attention to us./Mareeya and on behalf of all of us in the party of Four people
Great place for relax with family, pool area is great for family activity. Air con. had some problem, it seem house keeping known about it but not report to have it fixed (they were feel warm and change temperature to very low value, we found out after we back to our room and feel the same and check air con. setting).
Very disappointed with my experience @ Verandah Resort & Spa At check in / on arrival, the staff were very unprofessional. They were too busy complaining (in Thai) to each other about other staff members (yes some foreigners can understand Thai), rather than ensuring we were welcomed and ok. This occurred quite a bit - at the bar and restaurant, staffing speaking unprofessional in Thai (obviously as they think guests do not understand them) - Management really need to address this issue. we booked the upgraded Pool Suite and while the room is lovely and has an amazing private plunge pool, view and room layout- the Suites are actually located at the back of the resort across the road, so u do feel quite disengaged / seperate from the actual resort and it’s quite a walk to the beach. Staffing was my really main concern - service in the bar, front beach/pool restaurant and breakfast restaurant was slow, disinterested or just non existent. I struggled to find a concierge at times for advise/ assistance and the girl at reception had very limited English skills which made it hard to communicate. On check out /Departure - the same service as check in. Staff very unfriendly, not welcoming or helpful. I spent a lot of money at this property (room fee, food & beverage) and I don’t even get a simple THANK YOU FOR STAYING, ECT!!! Based on the several hotels we have stayed at in thailand over this Past month, the Verandah Hotel was by far the worst. Very disappointed with this experience.
My husband and I spent new year in this resort with a couple of friends. While the hotel is located on a nice beach and rooms are comfortable, featuring nice seaview, we went through a series of disappointments during our stay, not fitting to 5 star service you would expect from this brand. Starting from arrival, check-in process took us 40 min and during the stay, we suffered from lack of communication from staff. Be also prepared that their level of English is very low and that they will not anticipate your needs at all. We had to struggle every time to explain what we wanted. Overall room was ok with a nice balcony. However pressure in the shower was very weak which does not make sense, as they have a nice rain shower in the bathroom. Our friends had the same problem in their own room, so we can only guess it is a general issue perhaps driven by cost saving reasons. Food was not up to expectations and choice scarce. The compulsory new year event, as expensive as it was, was mostly of bad taste, with average food and low category performers. Without any information from staff that there actually was house wine included in the package, we had to order a bottle on extra, which happened to be corked. Bottle was invoiced, despite the fact that we had returned it immediately.Fireworks however were a real success. On a separate note we would like to mention our Spa experience as hotel happens to claim themselves as spa resort; after our 1st positive experience in the SPA upon arrival we booked another session for 2 couples the next day after new year celebration, which was highly promoted and recommended by their staff and confirmed to us. However the next day, we found out that they made a mistake and treatment was available for one couple only. That was quite disappointing as we were really looking forward to it. Our friends who took the treatment were upset with it as well, claiming it had been done unprofessionally and overall experience was not as pleasant as 1st time. It felt like massage been done by trainees and overall services provided were not consistent. Despite all above issues and placed complaints, no excuses nor gestures were made by the hotel. Overall we still managed to enjoy holidays with our friends. However given the accumulation of events, we will certainly avoid staying or recommending Veranda resort to anyone.
Unfortunately this Hotel has nothing to do with the usual Standard of a MGallery Hotel. More likely a better IBIS or entry level of a Novotel. Typical tourist place with basic offerings. Staff friendly as you should expect, but not the quickest in any way. Rooms and bathrooms slightly worn out and could use a makeover. At least my room. Broken down coffee maker leaves you not much choice other than having a 2 hours old brew sitting on the heater. And only 1 coffee maker to serve the whole breakfast room is a bit of a joke anyway. Do not disturb signs at the door mean nothing to housekeeping either, they still keep knocking and ringing at your door . Gym, sorry but that's not a gym. 3x3m with a treadmill a bike and a lift station. Pool as the exception, pretty big and water is refreshingly cold. However, if you're used to the MGallery standard, far cry from it. 2.5 rating from me here unfortunately.
A very serene resort. The beach is pretty clean. Breakfast spread is good. Rooms are very comfortable. Could not locate the hairdryer and called the Housekeeping. The staff came immediately and pointed me to it. Great service! Will need to drive out if guests do not wish to dine in the resort as there is only a family mart nearby.
Visited here in 2013 what an amazing transformation. New rooms great decor. Service 1st class. Staying in pool suite on the 6th floor of new block. Pictures speak a thousand words. Highly recommended. Would come back again
Stayed at the 2-bedroom pool villa with 2 children. The villa was spacious and well decorated with a nice swimming pool. Appreciated the warm service from our butler K.Tao. We also like in villa dining service as well. However, breakfast is just simple, not very interesting though.
We booked here for 5 nights in a King Suite with Private Pool, thinking we’d be loyal to Accor. Upon arrival we requested if a room upgrade was available (as per Platinum Accor Membership) and were offered a Pool Slider Room (Room with a small pool & slippery dip). As we are heading towards 60 years of age, we declined. We were taken to our room & were surprised it was like an apartment block across the road from the resort. There was no access card or security required to use the elevator to enter the corridors which the rooms were off, only an access card to enter your room. There was a security guard on the road outside both apartment blocks. The room itself was beautiful, on the 4th floor, spacious & very clean. We then looked out the windows & over our pool & had a unpleasant view of a junction of power lines, not very far from our pool & balcony. (see photos). We contacted reception who offered us a similar room on Level 6 for the remaining 4 days of our stay. To keep this review brief I will list the Pros & Cons: Pros: - Big, clean well maintained room & private pool. - Immaculate resort pool & grounds Cons: - Any King Suite with Private Pool below level 6 & not ocean facing is not worth the cost - Food in restaurant below average. Spring rolls cold & uncooked in the middle, Massaman Beef, tough chewy meat floating in a bowl of oily yellow liquid. Pizza not much better. - Fire alarm went off about 8pm one night & continued for at least 15 minutes. Many guests, including us rang reception and were told ‘no problems we will send an Engineer!’ There was a young family on our floor, along with a lady in a wheelchair & others. There was panic as nobody knew if the fire alarm was genuine or not as reception had advised us not to worry...but still the alarm continued ringing!! - Staff need training to clear plates away from pool area after meal is completed. Plates etc were left for hours. - No drinks offered by the pool & often there were 4 or so staff standing by the bar chatting & doing nothing. - Hotel is a long way from Hua Hin so you have to pay for transport to go to markets, restaurants etc. We did raise our concerns with the lovely Guest Relations lady, Pick, who was very apologetic regarding our concerns. We would not consider returning to this hotel.
- Free WiFi and wired Internet in rooms and public areas
- Free valet and self parking
- Onsite dining
Located within 2 miles (3 km) of Camel Republic, Veranda Resort Hua Hin - Cha Am, MGallery by Sofitel places you within a few miles (5 km) of Cha-am Forest Park. This 118-room, 5-star resort welcomes business and leisure travelers with a private beach, a full-service spa, and 2 restaurants. It's on the boardwalk and also close to Mrigadayavan Palace.
Enjoy dining at one of 2 onsite restaurants including The Dinning Room, which specializes in international cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or 2 coffee shops/cafés. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.
All of Veranda Resort Hua Hin - Cha Am, MGallery by Sofitel's 118 rooms are individually decorated and have an array of amenities, including fireplaces, balconies, and sofa beds. Guests can expect 32-inch LCD TVs with satellite channels and DVD players, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, minibars, and free bottled water are other standard amenities.
Guests of Veranda Resort Hua Hin - Cha Am, MGallery by Sofitel have access to a private beach, a full-service spa, and an outdoor pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle for THB 4500 per vehicle roundtrip. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a children's pool, a fitness center, and a sauna.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 774 reviews