I've never left a negative review prior to this one as I usually get what I pay for. However, this expensive booking was not worth the price. They advertised a heated pool for an extra charge, but it "wasn't working" the first night we were there. When I reached out to them and let them know that was the only reason we booked the house, there was someone there within minutes who turned it on. (Hmmmm) Upon arrival to the unit, the owner was there with their shoes outside. They had not reached out to us to let us know there was a problem with the pool and when we tried to make entry - the owner came out, retrieved their shoes, and went back inside. =/. We felt very uncomfortable.
Once the pool issue was resolved over half way through the booking, I realized we had been charged for two extra people initially that did not end up coming. So I contacted the owner to let them know. The original booking was then adjusted and the owner replied saying I wasn't charged extra despite my detailed receipt.
Days later, I received an additional invoice for heating the pool. (They discounted a small amount for the pool heating issue despite this being the sole reason we even booked the house to begin with). I paid it and will move on down the road. It was not what we expected, communication was poor, and the cost was outrageous given the experience we had. The projector was extremely difficult to set up and we couldn’t watch the Astros game even after hours of trying.
The lack of communication and pool heating charge were icing on the cake. Do not recommend and will never go back.