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Extended Stay America - Houston - Sugar Land

2.5 out of 5.0

Recent guest reviews

The hotel is right on highway 59 just three exits north of the Methodist Medical Complex where we needed to be by early next morning of check. Being seventy three, I appreciate the hotel staff working to provide us with a ground floor near exit.

I booked the studio room for my boyfriends bday. We were pleased with the space. The only bad thing is that they no longer have complimentary breakfast. I enjoyed the free wifi as always. This was my 3rd stay and I’m sure I’ll be back . I like the area.

Dirty sticky filthy counters, peeling tub, missing light bulb, broken cabinet door, trash not emptied from previous 'guest', Staff Alexis & Clarise were awesome! This place is absolutely awful and not worth your money!!! Housekeeping should be fired along with location manager as well.

I was afraid to the kitchen stove. There were not utensils or accessories to cook or even heat up any food. The hall way was full of trash bags, I had my children stay somewhere else safe. I did not use stove because I was worried it might start a fire. There was not even a coffee pot !!

The room had roaches. The take and go breakfast area had roaches. At 6:45am they were out of everything. No muffins, coffee, oatmeal etc. No one was there to help. Couldn't get utensils to cook. Everything had an excuse.

The counter said they only do housekeeping every Sunday. We live here for more than 3 days. They don't give us towel or anything to change even! The worst hotel you can ever live in! Horrible service!

No breakfast (has just a few grab and go items), teribile wireless, beds ok, has pool but kind of dirty, location ok as it is close to sugar land business Park, laundry ok, room clean but old furniture, bathroom with small issues, some bugs, has kitchen and that is good and works fine.

The overall stay was nice, despite having to transfer into a different room due to issues with cleanliness. The staff is accommodating and friendly! If I were to compare this extended stay hotel to others, I would consider it above average! The executive suites are spacious and usually quite clean.

This hotel has a Trip Advisor sign by the front door and I found it online based upon the trip advisory rating. This hotel is nothing like what it says such as being recently renovated. All the furniture in the room has stains, large scuff marks, dents in the appliances, sheets were dirty, floor and tile in the bathroom broken, toilet stained in the bowl, very old furnishings except for the television. However, the remote was missing the back and so the batteries kept falling out. It was just disgusting and just when I thought it couldn't get any worse, a roach crawled across my foot. I was done and left. It may be cheap but the picture of the pool is the only good thing. It is very dated, musty and dirty.

I travel a lot for medical reasons for my brother and this hotel has been one of the best stays so far. Breanna at the front desk was amazing. She really went the extra mile to make sure that my brothers stay was the best it could be.

13420 Southwest Freeway Sugar Land TX

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Extended Stay America - Houston - Sugar Land places you within a few miles (5 km) of Fort Bend Children's Discovery Center and Fort Bend Theatre. This 146-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. It's also near Sugar Land Ice and Sports Center and Constellation Field.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

The 146 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

Extended Stay America - Houston - Sugar Land features a fitness center, free WiFi in public areas, and a seasonal outdoor pool. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area and laundry facilities.

Room options

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Queen 1 | Sleeps 4

One Queen Non-Smoking

Queen 1 | Sleeps 4

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

57% of guests recommend this hotel

Total of 117 reviews