Extended Stay America - Houston - Sugar Land2.5 out of 5.0
Recent guest reviews
The room had roaches. The take and go breakfast area had roaches. At 6:45am they were out of everything. No muffins, coffee, oatmeal etc. No one was there to help. Couldn't get utensils to cook. Everything had an excuse.
The counter said they only do housekeeping every Sunday. We live here for more than 3 days. They don't give us towel or anything to change even! The worst hotel you can ever live in! Horrible service!
No breakfast (has just a few grab and go items), teribile wireless, beds ok, has pool but kind of dirty, location ok as it is close to sugar land business Park, laundry ok, room clean but old furniture, bathroom with small issues, some bugs, has kitchen and that is good and works fine.
The overall stay was nice, despite having to transfer into a different room due to issues with cleanliness. The staff is accommodating and friendly! If I were to compare this extended stay hotel to others, I would consider it above average! The executive suites are spacious and usually quite clean.
This hotel has a Trip Advisor sign by the front door and I found it online based upon the trip advisory rating. This hotel is nothing like what it says such as being recently renovated. All the furniture in the room has stains, large scuff marks, dents in the appliances, sheets were dirty, floor and tile in the bathroom broken, toilet stained in the bowl, very old furnishings except for the television. However, the remote was missing the back and so the batteries kept falling out. It was just disgusting and just when I thought it couldn't get any worse, a roach crawled across my foot. I was done and left. It may be cheap but the picture of the pool is the only good thing. It is very dated, musty and dirty.
I travel a lot for medical reasons for my brother and this hotel has been one of the best stays so far. Breanna at the front desk was amazing. She really went the extra mile to make sure that my brothers stay was the best it could be.
Took 15 mins to check me in, i think it was something new. After I got to my room 20 mins later someone knocked and asked if i checked in...Of course I did? 30 minutes later same person came back to ask me if I had changed rooms...I had not. Internet was not connecting to my phone. My room phone was not working so I had to keep going down to talk to the front office. Room smelled heavily of smoke. No breakfast! They said their "shipment" hadn't arrived. I've stayed here before and it's been fine for the price. This time it just sucked, you get what you pay for I guess. No internet means I missed my meeting in the morning, no phone means I had to keep wasting time going downstairs. The money saved on rent was wasted on lost client. I shall not be returning. I may have just had bad luck this time. Good thing was that I forgot my charger and they had kept it on the side for me.
the location was great but thats where it ended. the hotel was old and dated. the breakfast was usually cold coffee and stale muffins. the elevator by my room broke the first night so i had to use the stairs and with a bum hip, not so fun. i tried to buy water the first night and went to EVERY machine but nope all empty, although my card was charged 3 times
This property needs to be cleaned. There were roaches in every room but one that we were switched to. In the You bd, bathroom, kitchen, etc. Front desk personnel tried to accommodate but the problem got worse (put us in a room with roches and no air). Asked for a manager that never called me back.
The room smelled like an ashtray! The toilet was gross! I could never find someone at the front desk. I will never stay at one of these hotels again, and I am actively telling everyone I know to avoid them as well.
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Fitness center
Extended Stay America - Houston - Sugar Land places you within a few miles (5 km) of Fort Bend Children's Discovery Center and Fort Bend Theatre. This 146-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. It's also near Sugar Land Ice and Sports Center and Constellation Field.
Free continental breakfast is served each morning from 6 AM to 9:30 AM.
The 146 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.
Extended Stay America - Houston - Sugar Land features a fitness center, free WiFi in public areas, and a seasonal outdoor pool. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area and laundry facilities.
Reviews from Trip Advisor
57% of guests recommend this hotelTotal of 113 reviews