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Extended Stay America - Houston - Sugar Land

2.5 out of 5.0

Recent guest reviews

The room smelled like an ashtray! The toilet was gross! I could never find someone at the front desk. I will never stay at one of these hotels again, and I am actively telling everyone I know to avoid them as well.

I guess third time is a charm, it took us 3 rooms to get a decent one. I will say it is no fault of the office staff, they were MORE THAN HELPFUL. Corporate needs to come in and repair and rooms need to be better cleaned.

After camping/couch surfing for a week in the Houston/Sugar Land area my night at the extended stay was a nice and refreshing night. The price was very reasonable and the service was great. The A/C worked very well. And the bedding was very nice and clean.

this is not acceptable when you continental breakfast then serve only coffee and hot water in the morning. no a boiler kettle for people to drink some clean water if not at least provide a vending machine.

During the 9 days that I stayed there my room was not cleaned once. I had killed 5-6 cock roaches in the room, and complained to the front desk many time. The hotel rooms look very dated overall on the inside. Very small breakfast selection, coffee, oatmeal, cereal bars and muffins. There is a small pool outside that which looks like it hasn't been maintained.

Checked in. Went up to the 3rd floor towards my room & the hallways smelt like smoke even though all the rooms said non smoking. Got to the room & it was the biggest disappointment lights were on in the bathroom, no toilet paper on the roll, TV was on, used toilet paper roll on the dresser, cabinets & refrigerator looked beat up, and the craziest thing of all is that the window was open and the screen was bent open (I have a video of all of this). I immediately called down to the front desk & was told i would get another room. Received the other room which was WAY better than the previous one, to the point were i felt disrespected to have been given the first room. I accepted the room until i went into the bathroom & saw the toilet was disgusting. The bed spread had burn wholes in it. I left for the day and came back & my room had Not been cleaned, when i called to ask "why" I was informed that house keeping only come "once" a week. When I asked about fresh towels I was informed that I had to take my dirty towels (mind you there were no laundry bags available) to the front, only then will i receive clean towels. I have never Heard of anything like that EVER! & breakfast was NOT breakfast, its coffee, tea, and granola bars! Overall I was disturbed by this experience!

Spent Friday and Saturday night here. I spoke with the general manager to help me set up my accommodations and she was very informative and helpful. The young man working the front desk when we arrived made the check in process very quick and easy. Great experience all the way around. Would definitely stay again.

Great location!!! Entertainment,shopping and great food in less than a mile from location very affordable price with free Wi-Fi free and free breakfast. Rooms have kitchenettes perfect for Extended Stays roads are upgraded with vinyl floors and contemporary furniture.. friendly staff makes an even better stay

Renting two rooms and by now I would have expected the weekly rate to have gone WAY down. Also, I still have not been notified about the return of my 1st months' taxes. Whether they've been credited to my account with the hotel or if a check has been mailed out to me (that's another thing I find inconvenient when dealing with yall; the 'mailing of the check', because the 'cash on the spot' thing is so much better and EXTREMELY convenient. All the info needed in order to confirm ones' stay should be readily available to the host.) But now, back to my point, either way it goes, I have yet notice their return. I can go on & on but who wants to keep texting ....?? Let alone be the one on the other end! Yikes!!

Pictures can be deceiving. Even though the price is right. The location is great, yet it seems to be on the "wrong side of the tracks". Breakfast is granola bars, small muffins and instant oatmeal, so don't expect fresh fruit! You pick up your own fresh towels at the Front Desk and make your own bed each day-UNLESS you're staying more than 7 days. So "NO Room Service" for you. It is nice being able to bring your own food to cook or snack on, yet check your room-we had some unexpected "visitors" with antenna's and had to throw our's away. With that said-Enjoy your Stay?

13420 Southwest Freeway Sugar Land TX

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located 2.9 mi (4.6 km) from Fort Bend Theatre, Extended Stay America - Houston - Sugar Land is within a 10-minute drive of Smart Financial Centre at Sugar Land. This 146-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. It's also near Sugar Land Ice and Sports Center and Constellation Field.


Dining

Free continental breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

The 146 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

Extended Stay America - Houston - Sugar Land features a fitness center, free WiFi in public areas, and a seasonal outdoor pool. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area and laundry facilities.

Room options

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Queen 1 | Sleeps 4

Deluxe Studio, 1 Queen Bed with Sofa bed, Smoking

Queen 1 | Sleeps 4

One Queen Non-Smoking

Queen 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

57% of guests recommend this hotel

Total of 104 reviews