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Extended Stay America - Houston - Sugar Land

2.5 out of 5.0

Recent guest reviews

I highly recommend this hotel,the staff and management provide outstanding customer service. Very professional service at all times. Pet friendly! Great location! Grounds are kept clean and trash free. I love the kitchen and living area separated by a wall. Nice area for a laptop,and printer for business. Free wi-fi access is great.

Old building and furnishings. Stove and refrigerator were too old. The neighborhood was good and quiet, close to the mall and many shops and restaurants. Away from the traffic and noise of Houston downtown. The grab and go breakfast could be improved.

This past weekend stay has been the worst experience with extended stay that I have ever had. I stay with extended stay quite a bit but I must say this will more than likely be my last. For starters the exterior of the building looks so run down. I chose this location because it was located in Sugar Land TX which is a very upscale community. Once i entered the building, that was listed as non smoking, i was met by the smell of cigarettes and marijiuana. i provided the front desk with my name for a reservation that had been booked for weeks. She informed me that they did not have any more of this room type available. She proceeded to get the manager barely wanted to come out of the office to assist me. The manager proceeded to explain that these suites have been booked for months for guest that live there. She gave me another double bed room without asking me if that was ok or offering any kind of discount for the inconvience. Me and my guest proceed to the room to that was consumed with the smell off cigarettes. As i close the door behind me the handle comes completely off. We call to inform the front desk of this and the lack of wash cloths we have in our room. The desk attendant answers the phone with "yeah". I respond is this the front desk? He states "Yeah what up". He begins to inform me that they do not have any wash cloths clean right now and he will bring them up in 30 mins. We never received them and was forced to purchase a 4 pack of washcloths for $12 from walmart. The room was completely out of date and as we began our check out there were numerous roaches spotted in the bathroom and bed area. I was going to just chalk this up as a loss and never book with extended stay again but since you asked for a review I figured I would let you know what type of establishment this was. I am extremely disappointed because all of my other stays have been amazing.

Kind of disappointing. Arrived at hotel about 2:30, was told could not check in until 3pm. Desk clerk would not check on availability, just kept repeating, "check in at 3". Saw the reason she did when her relief arrived at 3pm - gave the strong impression she just didn't feel like doing anything during the last half hour of her shift. Finally got checked in about 3:30, because by this time there was a line waiting, and realized my room's AC doesn't want to run. Heater works: AC doesn't. Internet is Sloooooooooooow, even after paying for the upgraded, faster internet. Had to finally tether to my phone to get any kind of signal. Extended stay hotel, zero dishes in the room. Little placard says they are "available to make the most of your in-room kitchen." Says just to call the front desk and ask: when I did, was told "we have a shortage, we'll call if you if some become available." Part of the reason we picked an extended stay hotel was the ability to cook our own dinners: now I have to go purchase paper plates/cups and probably a pan/pot to cook this week. Eats into the savings of cooking your own food when you have to do this. Why not leave a set of dishes in each room? Little things - 2 flat pillows on the bed, thats it. 2 small towels in the bathroom, and they don't do services every day. No icemaker in the freezer. No dish soap to wash dishes with. A bar of soap in the bathroom, but no complimentary shampoo/conditioner. Overall, just seems extremely cheap and underwhelming. Other extended stay hotels in this price point provide much better amenities and better service. Doubt will stay here again.

Stay at the hotel next door! My room was on the third floor, only going for one night. the elevator light was out and moved very slow. Once I stepped off the elevator, a rotten smell hit my nose. We finally get in the room. Not bad, till we pulled back the curtain and saw the window was duct taped. Went out to eat, come back and room keys would not work. Get those fixed. Wake up the next morning and see roaches. We were out of there in a matter of minutes!!! Do yourself a favor and stay at the Marriott next door! Zero Stars!

I have never stayed at Extended Stay America. Well, the room was clean and that is the high point. The amount of debris inside and outside was remarkable. The hallways were littered with debris and bags of trash. When I arrived I thought well it is late and perhaps this is the result of the day and will get cleaned up. Not so. After several days it is the same inside and out with trash spilling out of the cans. As to the “breakfast” in the lobby; I can’t think of any situation where coffee and granola bars can be defined as “breakfast included”. If a cheap and a small clean room are all you are looking for than this would work for you.

This was not a bad place to stay but the staff is rude, charged me 4 times for the same night and refused to take care of it now im stuck paying 4 times the rate and out that money, I needed a receipt and they told me to bad they are not allowed to give receipts for charge or cash. Also expressed concerns about the weed smell in the halls and staff told me to keep to myself. The car parked next to me, 6 ppl smoking weed and no one seemed to care. Asked for an extra towel since my only came with a wash cloth they said it would be an extra fee

The hotel is right on highway 59 just three exits north of the Methodist Medical Complex where we needed to be by early next morning of check. Being seventy three, I appreciate the hotel staff working to provide us with a ground floor near exit.

I booked the studio room for my boyfriends bday. We were pleased with the space. The only bad thing is that they no longer have complimentary breakfast. I enjoyed the free wifi as always. This was my 3rd stay and I’m sure I’ll be back . I like the area.

Dirty sticky filthy counters, peeling tub, missing light bulb, broken cabinet door, trash not emptied from previous 'guest', Staff Alexis & Clarise were awesome! This place is absolutely awful and not worth your money!!! Housekeeping should be fired along with location manager as well.

13420 Southwest Freeway Sugar Land TX

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located within a mile (2 km) of AMF Stafford Lanes, Extended Stay America - Houston - Sugar Land is within 3 miles (5 km) of Flying Saucer. This 146-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. It's also near Pinot's Palette Sugar Land at Town Square and Fort Bend Theatre.


Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.


The 146 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.

Property features

Extended Stay America - Houston - Sugar Land features a fitness center, free WiFi in public areas, and a seasonal outdoor pool. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area and laundry facilities.

Room options

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Queen 1 | Sleeps 4

One Queen Non-Smoking

Queen 1 | Sleeps 4

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

57.0% of guests recommend this hotel

Total of 124 reviews