Extended Stay America Houston - Greenspoint2.5 out of 5.0
Recent guest reviews
Very nice staff especially Nikki and Sam! Very accommodating and helpful. Feels like a home away from home at a reasonable price. I felt safe with the night time security. I was going through a very difficult transition, my stay at this location made my transition a little easier
I chose this facility due to the location. I have remained as I have found that this ESA meets or exceeds all of my requirements for an extended stay. The entire staff go out of their way to see that my stay is comfortable. Any minor problems that have arisen have been taken care of immediately and to my satisfaction. I would recommend this facility for both short and long term stays. A complimentary daily "grab and go" breakfast bar is provided.
I am a traveling therapist and stayed here. I usually take 3 month assgn but took a 9 month position. I got a great rate through a book in advance promotion. I prepaid for 2 months with the intention of finding an apartment with. Short term lease. I ended up staying 3 months because my boyfriend who visited frequently thought it was safe, had a good staff, andmet my needs ( full kitchen, soft beds, spacious room). I agreed and continued to stay ultimately I moved because the be honest the surrounding neighborhood is not desirable. I enjoy walks and outdoor activities so I moved to midtown (there are cheaper nice options but since I'm a traveler I wanted to experience midtown). The hotel is off of 45 so getting to work was a breeze. Quick access to grocery stores and the mall (I recommend Willowbrook mall).
Terrible. Front desk lady was nice. Bed was uncomfortable. Fleas in the laundry room. Room was HOT upon arrival. I booked it on priceline because it was considered a 2.5 star hotel. Ummmm.... Nope! Free breakfast???? Coffee and prepackaged muffins and granola bars. This was unacceptable. I'm disappointed in priceline. This was the first time I've ever had bad luck with their express deals. Also, this hotel requires a $100 deposit. Very disappointing!!!!
If this review was based only on customer service it would rate a 5 plus. The management, Scott at the front desk are excellent. They worked with me when I had to speak to priceline for a refund, but I'll get to that in a minute. The rooms are large, refrigerator and microwave. This is the best part of hotel. Upon arrival the entrance is not very appealing however you can overlook that. The breakfast is just coffee, muffins and garnola bars but do remember you have a refrigerator, microwave and stove in the room. The problem is not the management but I think it is the corporate office. There were hair in the bath tub, the carpet had spots and more important the room had roaches. How can a company have excellent employess but don't supply them any help!!! Based on the look and other problems, I would keep on going!!
Not satisfied was falsely accused didn't have kitchen utensils was charged for a smoking which I could afford being disabled and on monthly income. Called hotel 🏨 and was given runaround about the smoking charge
I had a wonderful experience i definetly reccomend them. The bed was comfortable, the room was very clean, when I requested additional pillows no problem. The front desk person at check in was very friendly (Raven)
I've stayed here 3 times for business & although one of those visits wasn't a good one, it isn't a bad place. The hotel is located close to the highway (I-45 & beltway 8), the airport, the mall, restaurants,etc....The staff has been great all 3 times & I would stay there again. It isn't luxurious, but handles the basic needs pretty well
The room was ready on time. I was clean and had everything I requested. I was there for 7 weeks. The staff was great. The manager Sam always had a smile on his face and ready to meet the needs of the guest. The front desk personal were great. Mrs. Patsy was a great person to be around. It did not matter what kind of mood you where in by the time she was done with you, you were laughing and enjoying life again. Mr. Scott on the night shift was also great, he was very kind and attentive to the needs of the guest. I will stay here anytime I am in the Houston area!
It's very hard for me to rate this property. One one hand, my artistic side enjoyed meeting all the different people I met at the laundry room. Lots of decent, hard working people who come from far away to get a decent job in Houston to then return home on the weekends and who do not mind sharing their stories. On the other hand I have to warn you fellow traveler about the pitfalls. The smell in this property is pungent, it is a mixture of cigarettes and old food. You feel it the moment you exit the reception area. You feel it in the corridor and you go to your room, and it is there to welcome you the moment you enter the room. They should strip all the carpets and burn them. I did not feel safe in the area and your key is required to enter the property at all times. Some of the staff are rude, some are the best. It was a great deal, I paid very little but I don't think I'll be coming back.
Located 1.3 mi (2.1 km) from Greenspoint Mall, Extended Stay America Houston - Greenspoint is within a 15-minute drive of Houston Grand Prix. This 84-room hotel has free breakfast along with conveniences like a 24-hour fitness center and free in-room WiFi. Willowbrook Mall and Heron Lakes Golf Course are also within a 15-minute drive.
Start your day off right with a free continental breakfast offered each morning.
All 84 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.
Renovated in 2012, Extended Stay America Houston - Greenspoint offers a 24-hour fitness center, free WiFi in public areas, and a seasonal outdoor pool. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area and laundry facilities.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 59 reviews