Extended Stay America Houston - Greenspoint2.5 out of 5.0
Recent guest reviews
have stayed at many hotel but this by far was the best hotel I have ever stayed at. I don't recall everyone's name so i will just desribe them...when we first checked in a heavy set African American male checked us in. He was very polite and had us checked in less than 2 minutes..The room was clean and had everything we needed. While there the young Hispanic security guard was in his job...i watched as he made his rounds around the property every 15-30 min...At one point he even asked if I was registered which I replied yes and he looked me up on his sheet and confirmed...we decided to stay another day and when I went to the front desk I was greeted by a young Caucasian male with a beard...he was polite and helpful as well...i will wrap this up. Upon checking out of the hotel an older middle eastern male checked us out and just like everyone else he was polite. Very diverse workplace and everyone was outstanding. Will definitely stay here again.
We had a Family vacation and it was very good. The hotel is very nice, about 20 to 30 min drive from all trip places. It have amenities that helps with your stay. I will definitely recommend and go again.
Everyone of the staff members were friendly and exceptionally helpful. I cannot say enough good things about them. From the front desk to the maintenance staff, each person was very accommodating. The property is getting older and does show signs of age.
I stayed here for a month in July 2017. I was very pleased with the room. It was a corner room. The staff was very accommodating and responsive. I would stay here again. I often used the pool. The location was convenient.
I was there for 6 months. Excellent staff. Very friendly. I would recommend this hotel to anyone stat8ng long term in Houston. There is plenty of restaraunts nearby, and plenty to do in the area. Otis close to the airport and located near the interstate for easy travel in and out of the area.
This was the worst hotel experience that I have ever had. This is not a hotel...this is an "apartment" style living. The front desk clerk told my group that this is an apartment and not really a hotel. She told us that her longest "resident" has been a guest since 2004. This place does a towel exchange-turn in your dirty towels at the front desk, before you are given clean towels. We were told this keeps the residents from stealing towels through accountability. One of the rooms was missing toliet paper. The smell of drug smoke was evident in one of the rooms. However the deal breaker was when the front desk clerk told us to "keep up" with our children because men in this building snatch children. She stated this with a sense of urgency. We checked out, since we (3 women) were traveling with 9 children on a vacation roadtrip. Extended stay and hotels.com will not refund our money! Their is so much more that I could say but just the memory of this expericene has me upset.
Husambis a bigot and racist who doesn't like women. Sam said I couldn't have towels because he didn't like me. Shani said I couldn't come ask for anything because she didn't like me. These people have absolutely no training and no professionalism. They are running a cess pool, not a hotel. If you want to be discriminated against and disrespected on a daily basis, by all means stay at this property. Shani is ALAWAYS stuffing her face and walking around barefoot. Sam should not be managing a hotel. He has zero problem resolution skills and has not been properly trained. He is not professional at all and he is very violent and aggressive. If I could have given this place a zero rating, I would have. Please don't go and spend your hard earned money at a place like this. Angela is very very messy and also very unprofessional. Angela is always saying your room number out loud in front of people, but she claims to have all these years of hotel experience. Whoever owns this place has a bunch of unprofessional bulies running this property, and it's going to lose them a bunch of money and clientele. I promise I'm going above and beyond to report this hotel and its employees but the right department. This place is Trash.
When I arrived early, I was unable to check in sooner and pay the additional days which was not favorable because I had to stay at another hotel in the mean time and my father couldn't help me move in. The area around it is unsafe, I wish they would have told me where "not" to go. Overall, the people working there were really nice and helped me with anything I needed.
Very nice staff especially Nikki and Sam! Very accommodating and helpful. Feels like a home away from home at a reasonable price. I felt safe with the night time security. I was going through a very difficult transition, my stay at this location made my transition a little easier
I chose this facility due to the location. I have remained as I have found that this ESA meets or exceeds all of my requirements for an extended stay. The entire staff go out of their way to see that my stay is comfortable. Any minor problems that have arisen have been taken care of immediately and to my satisfaction. I would recommend this facility for both short and long term stays. A complimentary daily "grab and go" breakfast bar is provided.
- Free on-the-go breakfast
- Free WiFi in rooms and public areas
- Free parking
- 24-hour fitness center
Located 1.3 mi (2.1 km) from Greenspoint Mall, Extended Stay America Houston - Greenspoint is within a 15-minute drive of Houston Grand Prix. This 84-room hotel has free breakfast along with conveniences like a 24-hour fitness center and free in-room WiFi. Willowbrook Mall and Heron Lakes Golf Course are also within a 15-minute drive.
Free on-the-go breakfast is offered each morning.
All 84 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.
Renovated in 2012, Extended Stay America Houston - Greenspoint offers a 24-hour fitness center, free WiFi in public areas, and a seasonal outdoor pool. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area and laundry facilities.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 67 reviews