Extended Stay America Houston - Greenspoint

This was the worst hotel experience that I have ever had. This is not a hotel...this is an "apartment" style living. The front desk clerk told my group that this is an apartment and not really a hotel. She told us that her longest "resident" has been a guest since 2004. This place does a towel exchange-turn in your dirty towels at the front desk, before you are given clean towels. We were told this keeps the residents from stealing towels through accountability. One of the rooms was missing toliet paper. The smell of drug smoke was evident in one of the rooms. However the deal breaker was when the front desk clerk told us to "keep up" with our children because men in this building snatch children. She stated this with a sense of urgency. We checked out, since we (3 women) were traveling with 9 children on a vacation roadtrip. Extended stay and hotels.com will not refund our money! Their is so much more that I could say but just the memory of this expericene has me upset.

Husambis a bigot and racist who doesn't like women. Sam said I couldn't have towels because he didn't like me. Shani said I couldn't come ask for anything because she didn't like me. These people have absolutely no training and no professionalism. They are running a cess pool, not a hotel. If you want to be discriminated against and disrespected on a daily basis, by all means stay at this property. Shani is ALAWAYS stuffing her face and walking around barefoot. Sam should not be managing a hotel. He has zero problem resolution skills and has not been properly trained. He is not professional at all and he is very violent and aggressive. If I could have given this place a zero rating, I would have. Please don't go and spend your hard earned money at a place like this. Angela is very very messy and also very unprofessional. Angela is always saying your room number out loud in front of people, but she claims to have all these years of hotel experience. Whoever owns this place has a bunch of unprofessional bulies running this property, and it's going to lose them a bunch of money and clientele. I promise I'm going above and beyond to report this hotel and its employees but the right department. This place is Trash.

When I arrived early, I was unable to check in sooner and pay the additional days which was not favorable because I had to stay at another hotel in the mean time and my father couldn't help me move in. The area around it is unsafe, I wish they would have told me where "not" to go. Overall, the people working there were really nice and helped me with anything I needed.

Very nice staff especially Nikki and Sam! Very accommodating and helpful. Feels like a home away from home at a reasonable price. I felt safe with the night time security. I was going through a very difficult transition, my stay at this location made my transition a little easier

I chose this facility due to the location. I have remained as I have found that this ESA meets or exceeds all of my requirements for an extended stay. The entire staff go out of their way to see that my stay is comfortable. Any minor problems that have arisen have been taken care of immediately and to my satisfaction. I would recommend this facility for both short and long term stays. A complimentary daily "grab and go" breakfast bar is provided.

I am a traveling therapist and stayed here. I usually take 3 month assgn but took a 9 month position. I got a great rate through a book in advance promotion. I prepaid for 2 months with the intention of finding an apartment with. Short term lease. I ended up staying 3 months because my boyfriend who visited frequently thought it was safe, had a good staff, andmet my needs ( full kitchen, soft beds, spacious room). I agreed and continued to stay ultimately I moved because the be honest the surrounding neighborhood is not desirable. I enjoy walks and outdoor activities so I moved to midtown (there are cheaper nice options but since I'm a traveler I wanted to experience midtown). The hotel is off of 45 so getting to work was a breeze. Quick access to grocery stores and the mall (I recommend Willowbrook mall).

Terrible. Front desk lady was nice. Bed was uncomfortable. Fleas in the laundry room. Room was HOT upon arrival. I booked it on priceline because it was considered a 2.5 star hotel. Ummmm.... Nope! Free breakfast???? Coffee and prepackaged muffins and granola bars. This was unacceptable. I'm disappointed in priceline. This was the first time I've ever had bad luck with their express deals. Also, this hotel requires a $100 deposit. Very disappointing!!!!

If this review was based only on customer service it would rate a 5 plus. The management, Scott at the front desk are excellent. They worked with me when I had to speak to priceline for a refund, but I'll get to that in a minute. The rooms are large, refrigerator and microwave. This is the best part of hotel. Upon arrival the entrance is not very appealing however you can overlook that. The breakfast is just coffee, muffins and garnola bars but do remember you have a refrigerator, microwave and stove in the room. The problem is not the management but I think it is the corporate office. There were hair in the bath tub, the carpet had spots and more important the room had roaches. How can a company have excellent employess but don't supply them any help!!! Based on the look and other problems, I would keep on going!!

Not satisfied was falsely accused didn't have kitchen utensils was charged for a smoking which I could afford being disabled and on monthly income. Called hotel 🏨 and was given runaround about the smoking charge