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Recent guest reviews

The price was just right, but it wasn't until we arrived that we understood why. The location was ideal for our visit and the front desk representative was helpful. Unfortunately that was the highlight. There were two sets of elevators on the property and we stayed on the 7th floor. Unfortunately one of the sets of elevators was being maintained, so we took the other set. That other set didn't stop at the 7th floor though. Instead we had to take it to the 9th floor and walk down. It also wouldn't pick us up on the 7th floor either, so we had to take the stairs down as well. When we asked a cleaning crew member where the stairs were and told her the elevators weren't working all she said was "I don't know." Our room only had one bath towel for two people and the toiletries weren't that great. Finally the door to our "balcony" came off the track and we had to lean it against the wall. I'd say save your money and stay elsewhere. Maybe after they're done with renovations it will be habitable.

The property is in a good area for shopping and eating. Our room was very clean and large. Staff was always friendly and helpful.

Always enjoyable stay. My favorite place when I stay in the area

It’s a favorite place to stay while in town for business

Lovely property. Staff is always polite and helpful. Rooms are nice and clean.

it was OK it was OK it was OK it was OK it was OK it was OK

The pictures on the Orbitz website of this hotel are definitely deceiving. The Hotel is definitely outdated with all of their elevators down but one. I’ve heard complaints from people who have been going to the hotel for weeks at a time recently saying the elevator problem was nothing new. We stayed on the top floor so every time we used it we always had a long wait. We were greeted with a small spider on the bed as well. Overall I definitely won’t be staying here again.

Unfortunately this hotel is in a state of disrepair. One bank of elevators were not functioning, the room had a musty smell and there were cracks on the tile in the bathroom. The paint needed to be refreshed as well.

This hotel is actually outside Houston on the south side. The hotel staff are welcoming & friendly. Anything we asked for (xtra towels, room service) was delivered instantaneously. The lobby, bar & dining area are situated so you can look up to the balconies of each floor. The wrought iron Spanish flair is indeed beautiful. The breakfast is phenomenal! The indoor pool was clean, fun & open til 11:00 pm. The hotel is flanked by Olive Garden & SaltGrass Steakhouse. We will definitely return to this hotel!

Turned my room card off a day in advance. Hotel could not provide clean towels until the staff came in at 9am so make sure you get clean towels before 8 the precious night. Hotel paint is chipping needs a new paint job everywhere.

There was a roach on my room. The staff on more than one occasion stated they would bring an extra sheet to the room and never did

Great experience. Nice hotel great staff and good location. Will be visiting again.

The complimentary breakfast that came with the package was really nice! The beds were pretty comfortable on my old back. Location was close to some very nice restaurants...Saltgrass and olive garden were both right next door.

Southwest Fwy Houston TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located 1.4 mi (2.2 km) from Houston Baptist University, Crowne Plaza Suites Houston - Near Sugar Land is within a 15-minute drive of other popular attractions like Smart Financial Centre at Sugar Land. This 243-room, 3.5-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking.


Dining

In addition to a restaurant that serves breakfast, brunch, lunch, and dinner, there's also a bar. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

The 243 air-conditioned accommodations feature kitchenettes and balconies, and there's space to spread out with a separate bedroom and living rooms. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include sofa beds, coffee makers, and free newspapers.


Property features

At Crowne Plaza Suites Houston - Near Sugar Land, guests enjoy an indoor pool, a fitness center, and a spa tub. There's free parking and a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and a business center.

Room options

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Suite, 1 Double Bed with Sofa bed, Accessible, Non Smoking (Mobility, Bathtub)

1 Double Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room

2 Double Beds | 1 Queen Bed | Sleeps 4

Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 6

Guest reviews for Crowne Plaza Suites Houston - Near Sugar Land

Everyone (36) Couples (3) Family (3)
2
Partner Couples Family

The price was just right, but it wasn't until we arrived that we understood why. The location was ideal for our visit and the front desk representative was helpful. Unfortunately that was the highlight. There were two sets of elevators on the property and we stayed on the 7th floor. Unfortunately one of the sets of elevators was being maintained, so we took the other set. That other set didn't stop at the 7th floor though. Instead we had to take it to the 9th floor and walk down. It also wouldn't pick us up on the 7th floor either, so we had to take the stairs down as well. When we asked a cleaning crew member where the stairs were and told her the elevators weren't working all she said was "I don't know." Our room only had one bath towel for two people and the toiletries weren't that great. Finally the door to our "balcony" came off the track and we had to lean it against the wall. I'd say save your money and stay elsewhere. Maybe after they're done with renovations it will be habitable.

By on Jan 21, 2020

Review comment responded on Jan 23, 2020

Thank you for taking the time to provide your feedback following your stay with us. This is important to us and it will further assist us in raising our high levels of service. I see that you received welcoming service from our front desk staff and our coveted location in Sugar Land perfectly suited your needs but, that there were a number of housekeeping and maintenance issues that impacted your stay. We apologize again for the delays caused due to the issues with the elevators. Our Engineering department as well as the licensed Elevator servicing company were contacted for servicing but I imagine this still remained one of the frustrating points of your visit. Once more, we appreciate your feedback and we would love nothing more than to better impress the next time you make yourselves at home with us.

4
Family Family

The property is in a good area for shopping and eating. Our room was very clean and large. Staff was always friendly and helpful.

By on Dec 29, 2019

Review comment responded on Jan 9, 2020

Thank you for choosing to spend some time with us on your recent visit to Houston. It is a pleasure to read that you were so impressed with your experience and we do hope that this will entice you to join us again. If we can offer any assistance in planning your next Crowne Plaza Suites visit, please know that our team is happy to help and we invite you to be in touch.

4
Everyone

By on Dec 19, 2019

Review comment responded on Jan 23, 2020

Thank you for taking the time to review our hotel. We are happy to read that you found our staff to be welcoming, courteous and caring. We appreciate the accolades and more importantly, we are thrilled to find that you have felt well attended to throughout your visit to Sugar Land.

5
Everyone

By on Dec 2, 2019

Review comment responded on Jan 23, 2020

Thank you for taking the time to review your stay at our Crowne Plaza Suites Houston! We were delighted to read that you were impressed with all aspects of your recent experience with us. It is a real honor to receive such impeccable ratings. We can't wait to welcome you back to your "home away from home" and hope to see you again very soon, for another great experience!

5
Partner Couples

Always enjoyable stay. My favorite place when I stay in the area

By on Nov 24, 2019

Review comment responded on Nov 25, 2019

Thank you for this wonderful review! We are so glad you had such a great experience at our Crowne Plaza Suites Houston. Your kind words about your stay, our facilities, and our service have left us all humbled. It sounds like your trip was practically perfect in every way. Our top priority is to provide our guests with the most engaging experience and comfortable stay in our central and convenient location. I am hoping you had a chance to enjoy the sights, museums and fantastic shopping of the Sugar Land area. If you missed these, we would happily welcome you back in the near future. We will be sure to make your next stay an equally memorable experience!

4
Partner Couples

It’s a favorite place to stay while in town for business

By , from Lafayette, LA on Sep 5, 2019

Review comment responded on Sep 26, 2019

Hello DK! Thank you so much for recognizing the fantastic service you received during your visit with us. We do pride ourselves on going above and beyond for our esteemed guests to ensure they are always well taken care of. Our hotel is a favorite for business travels and I am pleased to know you’ll be back for a visit. We hope it will be some time soon. Please know we look forward to having you back as our guest!

4
Everyone

By on Jul 7, 2019

5
Everyone

Lovely property. Staff is always polite and helpful. Rooms are nice and clean.

By on Jun 8, 2019

Review comment responded on Jun 25, 2019

Hello this is Nadia The Guest Service Manager, thank you for your feedback it mean alot

4
Everyone

By on May 27, 2019

Review comment responded on Jun 25, 2019

Hello this is Nadia The Guest Service Manager, thank you for your feedback it mean alot

4
Business Business

it was OK it was OK it was OK it was OK it was OK it was OK

By on Feb 11, 2019

Review comment responded on Feb 22, 2019

Hello thank your for your feedback it is very important to hear from our guest, Nadia Front Desk Assistant Manager

Crowne Plaza Suites Houston - Near Sugar Land

9090 Southwest Fwy, Houston, TX 77074
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