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Crowne Plaza Suites Houston - Near Sugar Land

3.5 out of 5.0

Recent guest reviews

on business, the room was clean and the cleaning people were excellent. nice quiet hotel with great views

Personal amable. Quizás la alberca debería de tener un poco más de limpieza. Y el desayuno con más variedad y sabor.

Hotel was very pleasing, great room and awesome breakfast!

Dirty and stinky. In general the whole place is just out dated and smells like Vick’s vapor rub.

The reason that I only rated this hotel 3 is because :1) Not enough packing for the staying guests. when they do have an event going on. You'll never going to find a parking space. 2)When you request for certain thing you surely didn't get it. 3) If you're going to call front desk the phone line doesn't work. 4) The pool need to be kept more clean or should I say more sanitizer with less clorox. It's so smell it's gave me and my kids headaches. The pool area need to be more ventilated.

Very nice. Room was nice and roomy. Indoor pool was very good

Plant needs PIP desperately. Staff is very strong.

The staff were helpful and polite. They seemed to be understaffed so the wait was a little long but not too bad. The room was nice, bed comfortable and most importantly clean.

When I booked online, it was clearly indicated the free breakfast was included. But when I went to the hotel account to ask breakfast coupon, I was told my reservation did not include it. I was very frustrated.

Check in was great, but the room not so much. The bathroom was apparently not cleaned someone's contact was still there. There was a mold problem in the bathroom and not all the electrical outlets worked.

My wife and I had to go to Houston to take my mother to MD Anderson because she has severe cancer. On this trip we were dealing with a tumor in her brain that must have radiation. We have stayed at several hotels and the past and sometimes have been treated as an inconvenience to the staff when we ask for handicapped rooms on lower floors. Not this Time. Everyone from the front desk, to the restraint staff, housekeeping and especially the engineering staff were extremely friendly and helpful. The best point I can make it there was a storm the next morning after we arrived that knocked out all the power. We were staying on the second floor because we needed a room with two beds. My mother, who is in a wheelchair had no way to get down to make it to her appointment at the hospital which is the whole reason we were in Houston from Dallas. I asked the hotel staff if there was another was down because the elevators did not work and she could not take the stairs and needed to be at M.D. Anderson for her appointment. The staff told me if the power was not in in thirty minutes, they would come and carry her down so we could make the appointment. It didn’t come on in time and as promised, four men from the hotel engineering staff and a manager showed up. They were extremely polite and professional which help my very scared mother feel better and they did carry her down the steps in her wheel chair so she made her appointment. The entire staff was that way for our entire stay. My wife

Everything was amazing i would stay again for sure

The hotel was charming, clean, and had a southern style. Having a restaurant in the facility was a welcome surprise. The food was excellent. The only negative was having a security guard knock on our door and not identify himself. That left us with a very unsettle feeling.

Thought it was closer to NRG stadium Hotel needs a make over Stuck in the 70s In my hast to secure room Super Bowl weekend with Orbitz lure of 54% savings on hotel. I miss read $378.00 per night instead of for two nights the Hotel cost of $936.00 was more than my RT flight. Not Happy ....I immediately called Orbitz and got your Robotic operators from India who repeat constantly my name and phone number.By the the time I was able to connect to hotel and try to cancel. Negative No refunds No cancelation all with in 15-20minutes 6 ays before flight 7days before stay. Knowing that Orbitz advertising 24hour Cancelations but not there clients? I was stuck in the 70s Not Good left a REAL BAD TASTE IN MY MOUTH !!!

right off interstate spec's liquor a block away great restraunt close

Hotel is older and the lobby/elevator/hall way smell like an old restaurant. Our room was decent for the price but my bed smelled like someone else's cologne, I was disgusted and changed the sheets myself with the spare set in the closet. Won't be coming back.

Few of great hotel be staying. Will add this hotel name into my search list in near future

I enjoyed my stay enough where the Crowne Plaza Hotel will be the first place I am going to try and stay whenever I a room.

I travel for work and this hotel is in a great location to my jobsite. This is the second time I've chosen this hotel. Staff is friendly. Room are clean.

The rooms were very nice, clean and comfortable. The hotel staff was very courteous. The heat did not work in the front living room area. I had called to have maintenance to come and check, they were there within 10 minutes. Breakfast was great. Overall, I most definitely will stay again.

9090 Southwest Fwy Houston TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located 1.7 mi (2.8 km) from Houston Baptist University, Crowne Plaza Suites Houston - Near Sugar Land is within a 15-minute drive of other popular attractions like Smart Financial Centre at Sugar Land. This 3.5-star hotel welcomes guests with 244 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking. George R. Brown Convention Center and Rice University are also within a 20-minute drive.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.


Rooms

The 244 air-conditioned accommodations feature kitchenettes and balconies, and there's space to spread out with separate bedrooms and living rooms. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Sofa beds, coffee makers, and free newspapers are other standard amenities.


Property features

Guests staying at Crowne Plaza Suites Houston - Near Sugar Land enjoy an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and 4 meeting rooms.

Room options

Executive Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Standard Room

Full 2 | Queen 1 | Sleeps 4

Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 6

Suite, Accessible, Bathtub (MOBILITY)

Full 2 | Queen 1 | Sleeps 4

Guest reviews for Crowne Plaza Suites Houston - Near Sugar Land

Everyone (36) Couples (13) Business (14) Family (27) Other (10) Friends (3)
5
Everyone

on business, the room was clean and the cleaning people were excellent. nice quiet hotel with great views

By on May 14, 2018

Review comment responded on May 16, 2018

Thank you so much for taking the time to give us a glowing review. Our housekeeping at the Crowne Plaza Suites truly takes pride in their work, and we are very excited to share your praises with them, so they can see what an impact they make on the overall guest experience. We hope you are able to visit us again for more great service and views during your next trip to Houston.

4
Everyone

Hotel was very pleasing, great room and awesome breakfast!

By , from Louisiana on Mar 4, 2018

Review comment responded on Mar 5, 2018

Dear Minnie, From our quality rooms to our delicious breakfast options, our team at Crowne Plaza Suites Houston - Near Sugar Land is proud to present guests with a welcoming home away from home. We expect you left refreshed after enjoying your visit and hope to welcome you back down the road. Please come back to visit when you can!

2

room smelled terrible and was dirty. outdated.

Everyone

Dirty and stinky. In general the whole place is just out dated and smells like Vick’s vapor rub.

By , from Texas on Feb 25, 2018

Review comment responded on Feb 27, 2018

Dear Jack, Thank you for being our guest and for letting us know about your experience at our property. We are saddened to see that you were disappointed with our accommodations. Our team strives to provide a high standard of cleanliness so we will discuss your findings with our team so improvements can be made. Given the opportunity, we'd love a chance to provide you with an even better stay in the future.

3

chinese new year stay

Everyone

The reason that I only rated this hotel 3 is because :1) Not enough packing for the staying guests. when they do have an event going on. You'll never going to find a parking space. 2)When you request for certain thing you surely didn't get it. 3) If you're going to call front desk the phone line doesn't work. 4) The pool need to be kept more clean or should I say more sanitizer with less clorox. It's so smell it's gave me and my kids headaches. The pool area need to be more ventilated.

By , from Texas on Feb 24, 2018

Review comment responded on Feb 26, 2018

Dear Jean, Thank you for sharing your insightful review. As we strive to improve our guest experience here in Houston, feedback like yours is essential. To that end, we apologize for any inconvenience that our high occupancy caused with issues like parking. We have an abundance of parking but will review our policies to help ensure that guests are well served. Your concerns regarding the phone and pool cleaning have been shared with our service team. Come back and see us again when you are in town so that we can demonstrate our positive improvements!

5

nice hotel.

Everyone

Very nice. Room was nice and roomy. Indoor pool was very good

By , from TX on Dec 23, 2017

Review comment responded on Dec 26, 2017

Dear Julie, It was a pleasure having you stay with us at Crowne Plaza Suites Houston. We're pleased our clean, spacious room offered you the comfortable, relaxing visit you were looking for and that you were able to take advantage of our pool during your stay. If you find yourself in the area again, we'd proud to host you.

3

staff better than hotel

Everyone

Plant needs PIP desperately. Staff is very strong.

By , from SF on Dec 8, 2017

Review comment responded on Dec 11, 2017

Thank you for taking a moment to tell us about your stay. Although we're happy to hear that our staff exceeded your expectations, we regret that our accommodations weren't up to your standards. We're always striving to reach higher to provide our guests with the quality they deserve, so we appreciate your honest feedback and we hope that you'll give us the chance in the future to impress you on all fronts.

4
Everyone

The staff were helpful and polite. They seemed to be understaffed so the wait was a little long but not too bad. The room was nice, bed comfortable and most importantly clean.

By on Sep 29, 2017

4

breakfast

Everyone

When I booked online, it was clearly indicated the free breakfast was included. But when I went to the hotel account to ask breakfast coupon, I was told my reservation did not include it. I was very frustrated.

By , from Florida on Jul 5, 2017

Review comment responded on Jul 11, 2017

Dear James, We apologize for the misunderstanding regarding breakfast. We have many different breakfast options on our website. During the online booking process, there is a small checkbox that must be clicked to add breakfast, and it may have become accidentally unchecked. We are very sorry and ask that you let us make it up to you with a stay that meets your expectations and our own high reputation. We look forward to serving you again at the Crowne Plaza Suites Houston.

2

hotel was ok, nothing special.

Everyone
Mold Someone's contact?

Check in was great, but the room not so much. The bathroom was apparently not cleaned someone's contact was still there. There was a mold problem in the bathroom and not all the electrical outlets worked.

By , from Florida on May 23, 2017

5

nice hotel with plenty of room but the staff made

Everyone

My wife and I had to go to Houston to take my mother to MD Anderson because she has severe cancer. On this trip we were dealing with a tumor in her brain that must have radiation. We have stayed at several hotels and the past and sometimes have been treated as an inconvenience to the staff when we ask for handicapped rooms on lower floors. Not this Time. Everyone from the front desk, to the restraint staff, housekeeping and especially the engineering staff were extremely friendly and helpful. The best point I can make it there was a storm the next morning after we arrived that knocked out all the power. We were staying on the second floor because we needed a room with two beds. My mother, who is in a wheelchair had no way to get down to make it to her appointment at the hospital which is the whole reason we were in Houston from Dallas. I asked the hotel staff if there was another was down because the elevators did not work and she could not take the stairs and needed to be at M.D. Anderson for her appointment. The staff told me if the power was not in in thirty minutes, they would come and carry her down so we could make the appointment. It didn’t come on in time and as promised, four men from the hotel engineering staff and a manager showed up. They were extremely polite and professional which help my very scared mother feel better and they did carry her down the steps in her wheel chair so she made her appointment. The entire staff was that way for our entire stay. My wife

By on Mar 31, 2017