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Recent guest reviews

It’s a favorite place to stay while in town for business

Lovely property. Staff is always polite and helpful. Rooms are nice and clean.

it was OK it was OK it was OK it was OK it was OK it was OK

The pictures on the Orbitz website of this hotel are definitely deceiving. The Hotel is definitely outdated with all of their elevators down but one. I’ve heard complaints from people who have been going to the hotel for weeks at a time recently saying the elevator problem was nothing new. We stayed on the top floor so every time we used it we always had a long wait. We were greeted with a small spider on the bed as well. Overall I definitely won’t be staying here again.

Unfortunately this hotel is in a state of disrepair. One bank of elevators were not functioning, the room had a musty smell and there were cracks on the tile in the bathroom. The paint needed to be refreshed as well.

This hotel is actually outside Houston on the south side. The hotel staff are welcoming & friendly. Anything we asked for (xtra towels, room service) was delivered instantaneously. The lobby, bar & dining area are situated so you can look up to the balconies of each floor. The wrought iron Spanish flair is indeed beautiful. The breakfast is phenomenal! The indoor pool was clean, fun & open til 11:00 pm. The hotel is flanked by Olive Garden & SaltGrass Steakhouse. We will definitely return to this hotel!

Turned my room card off a day in advance. Hotel could not provide clean towels until the staff came in at 9am so make sure you get clean towels before 8 the precious night. Hotel paint is chipping needs a new paint job everywhere.

There was a roach on my room. The staff on more than one occasion stated they would bring an extra sheet to the room and never did

Great experience. Nice hotel great staff and good location. Will be visiting again.

The complimentary breakfast that came with the package was really nice! The beds were pretty comfortable on my old back. Location was close to some very nice restaurants...Saltgrass and olive garden were both right next door.

on business, the room was clean and the cleaning people were excellent. nice quiet hotel with great views

Hotel was very pleasing, great room and awesome breakfast!

Dirty and stinky. In general the whole place is just out dated and smells like Vick’s vapor rub.

The reason that I only rated this hotel 3 is because :1) Not enough packing for the staying guests. when they do have an event going on. You'll never going to find a parking space. 2)When you request for certain thing you surely didn't get it. 3) If you're going to call front desk the phone line doesn't work. 4) The pool need to be kept more clean or should I say more sanitizer with less clorox. It's so smell it's gave me and my kids headaches. The pool area need to be more ventilated.

Very nice. Room was nice and roomy. Indoor pool was very good

Southwest Fwy Houston TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located 1.4 mi (2.2 km) from Houston Baptist University, Crowne Plaza Suites Houston - Near Sugar Land is within a 15-minute drive of other popular attractions like Smart Financial Centre at Sugar Land. This 3.5-star hotel welcomes guests with 243 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking.


Dining

In addition to a restaurant that serves breakfast, brunch, lunch, and dinner, there's also a bar. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

The 243 air-conditioned accommodations feature kitchenettes and balconies, and there's space to spread out with a separate bedroom and living rooms. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Sofa beds, coffee makers, and free newspapers are other standard amenities.


Property features

Guests staying at Crowne Plaza Suites Houston - Near Sugar Land enjoy an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free area shuttle. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include a sauna, free WiFi in public areas, and a business center.

Room options

Executive Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Suite, 1 Double Bed with Sofa bed, Accessible, Bathtub (MOBILITY)

Full 1 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Standard Room

Full 2 | Queen 1 | Sleeps 4

Guest reviews for Crowne Plaza Suites Houston - Near Sugar Land

Everyone (49) Couples (14) Business (14) Family (27) Other (10) Friends (3)
4
Partner Couples

It’s a favorite place to stay while in town for business

By , from Lafayette, LA on Sep 5, 2019

Review comment responded on Sep 26, 2019

Hello DK! Thank you so much for recognizing the fantastic service you received during your visit with us. We do pride ourselves on going above and beyond for our esteemed guests to ensure they are always well taken care of. Our hotel is a favorite for business travels and I am pleased to know you’ll be back for a visit. We hope it will be some time soon. Please know we look forward to having you back as our guest!

4
Everyone

By on Jul 7, 2019

5
Everyone

Lovely property. Staff is always polite and helpful. Rooms are nice and clean.

By on Jun 8, 2019

Review comment responded on Jun 25, 2019

Hello this is Nadia The Guest Service Manager, thank you for your feedback it mean alot

4
Everyone

By on May 27, 2019

Review comment responded on Jun 25, 2019

Hello this is Nadia The Guest Service Manager, thank you for your feedback it mean alot

4
Business Business Travelers

it was OK it was OK it was OK it was OK it was OK it was OK

By on Feb 11, 2019

Review comment responded on Feb 22, 2019

Hello thank your for your feedback it is very important to hear from our guest, Nadia Front Desk Assistant Manager

3
Everyone

The pictures on the Orbitz website of this hotel are definitely deceiving. The Hotel is definitely outdated with all of their elevators down but one. I’ve heard complaints from people who have been going to the hotel for weeks at a time recently saying the elevator problem was nothing new. We stayed on the top floor so every time we used it we always had a long wait. We were greeted with a small spider on the bed as well. Overall I definitely won’t be staying here again.

By , from Philadelphia on Jan 7, 2019

Review comment responded on Jan 8, 2019

We're sorry you were unhappy. We are in the process of undergoing a million dollar renovation. I hope that you will come to see the new hotel.

4
Everyone

By on Dec 24, 2018

Review comment responded on Jan 9, 2019

Thanks for the kind comments.

3
Everyone

By on Nov 25, 2018

Review comment responded on Jan 6, 2019

Hello This is Nadia The Front Desk Assistant Manager Thank You For your Feedback I really appreciate it. any questions you may have please contact me 713-995-0123 thank you

2
Everyone

Unfortunately this hotel is in a state of disrepair. One bank of elevators were not functioning, the room had a musty smell and there were cracks on the tile in the bathroom. The paint needed to be refreshed as well.

By , from Austin on Nov 16, 2018

Review comment responded on Nov 16, 2018

We appreciate you joining us during your recent trip to the city, and thank you for taking the time to review your visit. Providing a clean, comfortable, and convenient experience is always our primary goal, so we were saddened to learn of the concerns you shared regarding your room. We've passed along your comments to our housekeeping and maintenance teams, and we look forward to delivering the exceptional experience we're known to provide when your travels bring you back our way.

5
Everyone

This hotel is actually outside Houston on the south side. The hotel staff are welcoming & friendly. Anything we asked for (xtra towels, room service) was delivered instantaneously. The lobby, bar & dining area are situated so you can look up to the balconies of each floor. The wrought iron Spanish flair is indeed beautiful. The breakfast is phenomenal! The indoor pool was clean, fun & open til 11:00 pm. The hotel is flanked by Olive Garden & SaltGrass Steakhouse. We will definitely return to this hotel!

By , from Rockport, Texas on Nov 12, 2018

Review comment responded on Nov 13, 2018

Dear Honey, Many thanks for joining us during your time in Houston! We're glad that our welcoming atmosphere made you feel right at home, and we're even happier that all of your wishes were granted, making your stay everything you wanted it to be. Your generous compliments and intent to return will be shared with our fantastic team, and we wish you happy travels until we meet again!

Crowne Plaza Suites Houston - Near Sugar Land

9090 Southwest Fwy, Houston, TX 77074
url importing https://www.orbitz.com/Houston-Hotels-Crowne-Plaza-Suites-Houston---Near-Sugar-Land.h23699-p2.Hotel-Reviews