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OUTRIGGER Waikiki Beachcomber Hotel

Property class: 4
VIP Access

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Photo gallery for OUTRIGGER Waikiki Beachcomber Hotel

Outdoor pool, open 8:00 AM to 10:00 PM, cabanas (surcharge)
Suite, 2 Bedrooms (2 King Beds) | View from room
Beach nearby, beach towels
Suite, 2 Bedrooms (2 King Beds) | In-room safe, desk, iron/ironing board, free cribs/infant beds
Room, 2 Double Beds, Ocean View | In-room safe, desk, iron/ironing board, free cribs/infant beds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Air conditioning

Explore the area

View in a map
2300 Kalakaua Ave, Honolulu, HI, 96815
  • Place, International Market Place
    ‪1 min walk‬
  • Place, Waikiki Beach
    ‪3 min walk‬
  • Place, Waikiki Beach Walk
    ‪5 min walk‬
  • Airport, Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Junior Suite, 2 Double Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Junior Suite, 2 Double Beds

9.4 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 413 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(57 reviews)
  • Ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View | In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(76 reviews)
  • Ocean view
  • 324 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (1 King Bed)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Ocean View (1 King Bed)

  • Ocean view
  • 532 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View | In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Ocean View

8.6 out of 10
Excellent
(23 reviews)
  • Ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View (Diamond Head Room)

Room, 1 King Bed, Ocean View (Diamond Head Room) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Ocean View (Diamond Head Room)

8.6 out of 10
Excellent
(24 reviews)
  • Ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Partial Ocean View

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(43 reviews)
  • Partial ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Partial Ocean View

Room, 1 King Bed, Partial Ocean View | In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Partial Ocean View

8.8 out of 10
Excellent
(45 reviews)
  • Partial ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Waikiki View)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds (Waikiki View)

9.2 out of 10
Wonderful
(57 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Waikiki View)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed (Waikiki View)

8.4 out of 10
Very good
(52 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Mobility Accessible

In-room safe, desk, iron/ironing board, free cribs/infant beds

Junior Suite, 2 Double Beds, Mobility Accessible

  • Partial ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mobility Accessible, Ocean View

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Mobility Accessible, Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • Ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mobility Accessible, Partial Ocean View

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Mobility Accessible, Partial Ocean View

9.2 out of 10
Wonderful
(7 reviews)
  • Partial ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mobility Accessible (Waikiki View)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Mobility Accessible (Waikiki View)

8.0 out of 10
Very good
(12 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Mobility Accessible (Waikiki View)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Mobility Accessible (Waikiki View)

  • City view
  • 324 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Hearing Accessible (Waikiki View)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Hearing Accessible (Waikiki View)

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • 324 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (2 King Beds)

Suite, 2 Bedrooms (2 King Beds) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 2 Bedrooms (2 King Beds)

  • Ocean view
  • 1194 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

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About the neighborhood

Honolulu

Located in Waikiki, OUTRIGGER Waikiki Beachcomber Hotel is adjacent to International Market Place and within a 5-minute walk of other popular sights like Waikiki Beach. This 4-star hotel has 498 rooms and welcomes guests with 2 restaurants, an outdoor pool, and free in-room WiFi. Centrally located in Honolulu, the hotel is connected to a shopping center and also a short walk from Royal Hawaiian Center and Waikiki Beach Walk.

What's nearby

  • International Market Place - 1 min walk - 0.0 miles
  • Waikiki Beach - 3 min walk - 0.2 miles
  • Waikiki Beach Walk - 5 min walk - 0.3 miles
  • Royal Hawaiian Center - 5 min walk - 0.3 miles
  • Kuhio Beach - 8 min walk - 0.5 miles

Getting around

  • Hālaulani / Leeward Community College Station - 26 min drive
  • Daniel K. Inouye Intl. Airport (HNL) - 32 min drive

Restaurants

  • ‪Shorefyre International Marketplace - ‬3 min walk
  • ‪Skybox Taphouse - ‬4 min walk
  • ‪The Cheesecake Factory - ‬2 min walk
  • ‪Earls Kitchen + Bar - Waikiki - ‬1 min walk
  • ‪Maui Brewing Co. Waikiki - ‬1 min walk

About this property

OUTRIGGER Waikiki Beachcomber Hotel

At OUTRIGGER Waikiki Beachcomber Hotel, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 55 per night, and there's also an area shuttle. The front desk is staffed 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this beach hotel include a hot tub, conference space, and a terrace.
Guests can expect 55-inch Smart TVs with cable channels and Netflix, along with free WiFi and wired Internet. Bathrooms have hair dryers, designer toiletries, and bathrobes. Lanais, refrigerators, and microwaves are also available.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Area shuttle (surcharge)
  • Secured, covered valet parking on site (USD 55 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Hawaiian Aroma Caffe
  • Maui Brewing Company

Things to do

  • Art gallery
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping mall
  • Water sports equipment
  • Yoga classes

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,500 square feet of conference space
  • 2 meeting rooms

Outdoors

  • Beach towels
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1971
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Netflix
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 125 per pet, per stay
  • Service animals exempt from fees

Children and extra beds

  • One child 17 years old or younger stays free, per registered adult, when using existing bedding
  • Rollaway/extra beds are available for USD 65.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 49.86 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Hot tub access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
  • Covered valet parking fee: USD 55 per night (in/out privileges)
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 10 per day
  • Rollaway bed fee: USD 65.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-107-900-1088-01
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply), along with a car charging station.
Property Registration Number 260220100000

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is TA-107-900-1088-01.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Waikiki Beachcomber Outrigger Hotel
Beachcomber Outrigger Hotel
Waikiki Beachcomber Outrigger
Beachcomber Outrigger
Ohana Waikiki Beachcomber Honolulu
Waikiki Beachcomber By Outrigger Hawaii/Honolulu
Holiday Inn Waikiki Beachcomber Hotel Honolulu
Outrigger Waikiki Beachcomber
Waikiki Beachcomber by Outrigger
Outrigger Waikiki Beachcomber Hotel
OUTRIGGER Waikiki Beachcomber Hotel Hotel
OUTRIGGER Waikiki Beachcomber Hotel Honolulu

Frequently asked questions

Is a free cancellation option available at OUTRIGGER Waikiki Beachcomber Hotel?

OUTRIGGER Waikiki Beachcomber Hotel provides free cancellation on select room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at OUTRIGGER Waikiki Beachcomber Hotel?

As of Apr 20, 2026, prices found for a 1-night stay for 2 adults at OUTRIGGER Waikiki Beachcomber Hotel on May 19, 2026 start from $342, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near OUTRIGGER Waikiki Beachcomber Hotel?

This hotel is situated in Waikiki, just steps from Waikiki Beach and Royal Hawaiian Center, and within a short walk of Waikiki Beach Walk. You'll also find International Market Place and Honolulu Zoo less than a mile away.

Does OUTRIGGER Waikiki Beachcomber Hotel feature a casino on the premises?

No, OUTRIGGER Waikiki Beachcomber Hotel doesn't have a casino.

Will I find an indoor pool at OUTRIGGER Waikiki Beachcomber Hotel?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 8:00 AM and 10:00 PM.

Does OUTRIGGER Waikiki Beachcomber Hotel feature a restaurant that includes a breakfast menu?

Yes, OUTRIGGER Waikiki Beachcomber Hotel has 2 restaurants, and serves a full breakfast each morning for a surcharge.

Will OUTRIGGER Waikiki Beachcomber Hotel allow pets to stay for free?

Although they can't stay for free, pets are welcome at OUTRIGGER Waikiki Beachcomber Hotel for a fee of USD 125 per pet, per stay.

How far is the airport from OUTRIGGER Waikiki Beachcomber Hotel?

The closest major airport to OUTRIGGER Waikiki Beachcomber Hotel is Daniel K. Inouye Intl. Airport (HNL), which is 10.7 mi away (32 minutes by car). Another top airport is Kapolei, HI (JRF-Kalaeloa), which is located 26.2 mi away (52-minute drive).

OUTRIGGER Waikiki Beachcomber Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1659 out of 2631 reviews
Rating 8 - Good. 651 out of 2631 reviews
Rating 6 - Okay. 218 out of 2631 reviews
Rating 4 - Poor. 61 out of 2631 reviews
Rating 2 - Terrible. 42 out of 2631 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2026

10/10 Excellent

Kevin

Stayed 4 nights in Jan 2026

8/10 Good

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Overall amazing room and great experience. Would stay here again. Fun and updated hotel.
Stayed 5 nights in Jan 2026

8/10 Good

Nickolas

Liked: Cleanliness
Across from the beach. Good location near lots of stuff.
Stayed 3 nights in Jan 2026

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located. Lots of options for food. About a 100 yd walk to the beach. Great staff. Overall a super pleasant experience.
Stayed 6 nights in Jan 2026

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, amenities
The rooms were made up daily, unlike some hotels that clean every so many days. Every staff member was very friendly and helpful. The hotel was conveniently located as everywhere we wanted to go was within walking distance. When we were waiting for an Uber to go to the airport, the staff down by Duke's Lane informed us to always check with them after seeing what Uber charges as the hotel has a flat rate of $50 to go to the airport. Uber was way more expensive. Wished we would have known that sooner. The Outrigger Beachcomber pak was very handy, especially when walking to the beach or just walking around the area. Overall, it was a great place to stay!
Stayed 4 nights in Jan 2026

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff were so friendly and the cafe on site was excellent…added bonus that it’s also poolside. Didn’t get a chance to try the happy hour, but the menu looked good and reasonably priced along with Saturday night movies poolside! Great experience, would definitely come back again!
Stayed 2 nights in Jan 2026

8/10 Good

Galina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general, hotel is good and nice, good location, clean, staff is friendly, but some areas, they still can work to improve. Area around the hotel too noisy in late night and early morning, sometimes even interrupted with sleep. Choices for food vouchers very limited. Bottles of body lotion so hard, you can’t even squeeze it out.
Stayed 10 nights in Jan 2026

8/10 Good

Eiko, Yamato Kanagawa

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish I had more time here! Great facility.
Stayed 1 night in Jan 2026

8/10 Good

BROOKE

Stayed 12 nights in Jan 2026

10/10 Excellent

Tony

Stayed 3 nights in Jan 2026

10/10 Excellent

Erika

Stayed 2 nights in Jan 2026

10/10 Excellent

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Yes and yes. Staff was friendly and Brianna at the Maui Brewery restaurant was a great waitress. Also the young barista in the cafe on 1/15 was very good at her job and rememered my name when I complimented her on her barista skills.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
The room was clean, the staff was so nice. It is near everything we will definitely stay here again.
Stayed 7 nights in Jan 2026

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everybody was very friendly and helpful. The beds were very comfortable.
Stayed 4 nights in Jan 2026

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service
It was great but a few staff were a bit cranky at front desk, a young man
Stayed 4 nights in Jan 2026

10/10 Excellent

Sue

Business traveler
Liked: Cleanliness, staff & service, amenities
The hotel is in a great location for everything you need. Our room provided a comfortable respite and the staff made us feel the true Aloha spirit. The housekeeping staff is exceptional. Each day when we returned from exploring the island we found our room clean, fresh and inviting. The pool side restaurant is another plus, we really enjoyed the breakfast and coffee offerings they provided before we headed out each day. We didn't spend a lot of time at the hotel pool but really enjoyed the comfortable seating and the hot tub. GREAT HOTEL! I'd definitely stay again.
Stayed 8 nights in Jan 2026

10/10 Excellent

Cory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Clean and you can walk anywhere.
Stayed 3 nights in Jan 2026

10/10 Excellent

Christopher

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good location
Stayed 5 nights in Dec 2025

10/10 Excellent

Norman

Stayed 13 nights in Dec 2025

6/10 Okay

Cristina Antonia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The location was excellent and the room itself was comfortable and well appointed. However, the overall experience was average. After an 11-hour flight with a toddler, we arrived early and were told the only way to check in early was to pay $100. Prior to arrival, early check-in had been described as subject to availability, but it became clear that availability didn’t matter unless you paid. This is the first hotel I’ve stayed at with such a policy and it made for a poor first impression. Check-in was inconsistent. We had a pleasant staff member, while our friends, checking in at the same time right next to us, had a very negative experience with a staff member who seemed like he didn't want to be there. A 4am fire alarm highlighted further issues with a poorly managed evacuation process with no clear communication from staff. Finally, it was disappointing to later receive an email offering a 10% discount to hotel guests for the Auana by Cirque du Soleil show, after I had specifically asked on two occasions before booking tickets whether any guest discounts were available and was told there were none. Overall, location was great, amentities and service average. I also don’t really understand the purpose of the additional resort fee, which wasn’t well explained.
Stayed 8 nights in Dec 2025

10/10 Excellent

Gregory

Stayed 5 nights in Jan 2026

10/10 Excellent

Jason

Stayed 12 nights in Dec 2025

8/10 Good

Angelica A

Traveled with family
Liked: Cleanliness, property conditions & facilities
Loved everything but It was very busy this time
Stayed 6 nights in Dec 2025

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