Holiday Inn Hefei4.0 out of 5.0
Recent guest reviews
My wife, daughter and I were in Hefei for our second adoption and the Holiday Inn Hefei was the hotel that was recommended through our adoption travel agency. They said it was the only 5 star hotel they recommend and insisted we stay there due to all the fine things it had to offer. From the initial photos on Trip Advisor we weren’t getting a very good vibe about the place but after being consistently told it has everything we would need relating to the adoption we caved and gave in. Also, the $98 dollar price per night should have told us it was probably too good to be true although in China you never know. Upon arrival we were greeted with a bell hop and so far it was good. The check in process was fine too as there was nothing too alarming or overly amazing about it. Where things fell apart was when we arrived on the 21st floor. First thing my wife and I noticed was it wreaked of smoke and body oder covered with an intense incense smell. We instantly became weary because we had requested a non-smoking room. Maybe they keep smoke enabled rooms on the same floor, who knows, but it was pretty bad. When we got into the room it smelled even worse, so bad that neither of us could even bear to be in the room so we left to look over the amenities. We first checked out the restaurant which was pretty below average for Chinese hotels. It too had a bad oder which made us then second guess the hotel. We were not impressed. The hostess was nice but we decided to continue to look around as we would be shacked there for over 5 days. Next, we checked out the pool area. It wasn’t too bad but again well below normal standards of Chinese hotels. Seem very old and outdated and just felt dirty being in the pool area. We went back to the hotel room and tried to bear it one more time but again the smell was overwhelming. Long story short we checked out and into a different hotel like two blocks south of the Holiday Inn Hefei. Upon checking out, the hotel concierge stated that since we had sat on the beds and moved stuff around in the room we had to pay for that night. We were so tired and just done with the place we said screw it. That’s pretty poor when a hotel is so bad you have to pay the hotel to let you leave :( We would NOT recommend the Holiday Inn Hefei. It’s not worth the money and is more like a 3-star hotel at best.
Comfortable bed. Great pillows. Good room size. The breakfast had a good selection of Chinese and Western food. The staff was extremely pleasant and helpful. The laundry service was very fast. The area was quite noisy with traffic and construction. My window was extremely small and in a corner of the room. The gym was dated. The sauna, steam room and whirlpool were not working.
Holiday Inn Hefei is a great choice if you come for business or pleasure. Situated in the city centre, just a few minutes distance from the subway and from HuaiHe Lu BuXingJie pedestrian road. The hotel has 26 stories with 3 restaurants - one of the 26th floor (where they serve breakfast) , on coffee place and one restaurant that servers noodles 24/7 where during the night they have a limited menu. The hotel has a spacious gym on the same floor as the the spa. The spa is separated from the hotel so you need to pay separately. I has a Chinese massage (like shih tzu where you keep your clothes on) and it was very good and professional = highly recommend checking it out when you’re there. Breakfast was great - of course, it had a noodles cornet with western food and sushi. They server over 5 kinds of COLD juice and warm water, of course. The service at the hotel is incredibly kind , friendly and efficient. I never had to wait to get something, whether it was a paper clip for my SIM card, bottle of water and of course check in. Upon my arrival my air-condition didn’t work. I called reception and got someone coming over after 3 minutes. He checked it out and after a few more minutes another guy from the hotel came over and informed me I had to change rooms as it will break again. Despite the inconvenience it was still very quick so I can’t really say they let me wait. The shift manger Sunny was amazing - spoke fluent English and helped me to follow up my SIM shipment that was delayed due to bad wether. He was very kind, polite and useful - very impressive and can certainly teach a lot of hotels about high quality service. The hotel as itself is outdated, but well maintained so you don’t really feel it during the night, but the windows have to be replaced! The double glazing did not prevent loud noise coming from the main road to be heard in my room on the 17th floor at 06:30 AM in the morning. Not to mention an after flight sleep at noontime on the weekend… More isolation would have been nice. Club lounge seemed to have served almost the same food each day that included basic Chinese food, some veggies, seafood, rice. Very basic. Almost no alcohol where you have to pay for the beer. I used it only when I was too tired to go out. In any case the hotel is other alternatives and there is a hotpot restaurant right outside the hotel.
They gave me an upgrade on arrival. Quiet place, like every IHG property this hotel makes you feel at home. Reception staff so helpful but needs to have more no how of English. Misunderstanding can effect the opponent’s mood. There was a Russian trainee completing her internship, greeted me so nicely at check out. Best of luck to you dear!
Hotel has good location: close to subway station which connects two major railway stations, and close to Xiaoyaojin Park and river. It should be excellent hotel 20 years ago, now room facilities looks not modern. But I was surprised by warmly service. Employees are very friendly with nice smiles, especially they would like chat with guests. Another advantage is wonderful breakfast, which offers many kinds of local delicious.
I imagine that this calibre of hotel is uniform across the whole Holiday inn global franchise. The bed was comfortable, free wifi was great, breakfast catered more for the Chinese pallette but coffee helped, shower powerful and warm, reception accomodating. Faultless with regards to Holiday inn really, but then I suppose my scruffy backpacking sort of dwelling when abroad means that a comfortable bed and functioning shower is all I really ever want. Hefei is an amazing city though. People are so nice here, they want you to feel ok and safe at all times. If you are travelling through then don't dismiss the place, it is so welcoming.
Having always stayed elsewhere on trips to Hefei, this time I decided to give the Holiday Inn a crack of the whip. There are two in close proximity which can be confusing so best to have the address handy for the taxi. First the negatives. I have no idea whether the advertisement for the "airport shuttle" is the hotel's or Ctrip's but it is quite wrong. There is no shuttle, there is an airport bus which will drop you at the north bus station. From there it is a minimum cab fare to the hotel so no great drama there. Inside the hotel, the only gripe is that some of the carpets are worn and should be replaced. On the plus side (which far outweighs the above), on arrival a veritable army of concierges surrounded our taxi to take our bags (including up to the room) and it was is we were visiting royalty. The room was clean, spacious and the bed, although not as soft as western beds, was perfectly comfortable. I found the sleep quality good and noise level low. I don't think the TV had any western film channels but they did have BBC News, albeit it was grainy. The only meal we ate was breakfast and I defy anyone to find a better one in Hefei - there was something for everyone, including for Americans, eggy bread and maple syrup. Yes I had some! Nothing was too much trouble for the staff or the general mageress (Cherry), from lending me a computer mouse to despatching someone to the train station with our IDs to collect our train tickets - and refusing to allow me to pay for the privilege. I cannot speak highly enough of this hotel, it is a mystery to me as to why it is not higher on TripAdvisor than it is. It deserves better and on service alone it is world class. I have no hesitation recommending it to anyone.
Very nice hotel that we are staying at for part of our adoption trip. The rooms are nice and spacious. The management upgraded us from two standard rooms to a suit and a room because of construction going on up top. Breakfast included in the rooms was nice. I would give it 5 stars but we have a few things that did not get fixed. The ac, while perfect for us as Americans as it stays cool, is to cold for our children but we are unable to increase the temperature for them. They came up and said how to change it and then did it themselves, changing it from a brisk 21c to 24c but it never actually changed, still at 21c 3 days later. Also we couldn't use the walk in shower in the suit as the water streams out under the door. Easy fixes on these but not something they can do while we are in the room. The service however was great and they came to our room immediately every issue we had for anything.
This hotel,is right in the heart of everything and easy walking distance to everything. No one speaks English but they go out of their way to find out what you need. I had a mandarin translator on my phone which helped. Air conditioning is not good some of he time. We had adjoining rooms and one room had bad smelling airconditioning. The buffet was good and the noodle bar exceptional.
The lobby of the hotel seems alright, but the room looks very old and does needs a renovation work. There are some construction going on right next to the hotel so the rooms are very noisy. They provided ear plugs for those who stand on the noise.. The cable TV quality is very bad.. very fuzzy. The most unacceptable thing I found is the toilet is not clean, stains can be found at the toilet area, really not acceptable.. As of location its about 10-20 minutes walking distance to some Parkson shopping center for food and shopping..
- Free WiFi and wired Internet in rooms and public areas
- Indoor pool
- Health club
Holiday Inn Hefei places you within 3 miles (5 km) of popular attractions like Anhui Museum and University of Science and Technology of China. This 296-room, 4-star hotel has conveniences like an indoor pool, free in-room WiFi, and a health club. Centrally located in Hefei, the hotel is also a short walk from Baohe Park and Xiaoyaojin Park.
Start each morning with breakfast, served for a fee from 6 AM to 10 AM. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.
Holiday Inn Hefei's 296 rooms are air-conditioned and provide microwaves, refrigerators, and minibars. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include coffee makers, free newspapers, and free bottled water.
At Holiday Inn Hefei, guests enjoy features like an indoor pool, a health club, and a sauna. Airport transportation is made easy with an airport shuttle (available on request) for CNY 200 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a business center.
Reviews from Trip Advisor
86.0% of guests recommend this hotelTotal of 329 reviews