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The Swan at Hay Hotel

4.0 star property
Georgian hotel with 2 restaurants and a 24-hour front desk

Choose dates to view prices

Photo gallery for The Swan at Hay Hotel

Meeting facility
Exterior
Property grounds
Deluxe Double Room, 1 King Bed | 1 bedroom, individually decorated, individually furnished, desk
Garden view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Pet friendly

Explore the area

Map
Church Street, Hay-on-Wye, Hereford, Wales, HR3 5DQ
  • Hay Castle
    ‪3 min walk‬
  • The Old House
    ‪4 min walk‬
  • The Warren
    ‪9 min walk‬

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Room options

View all photos for Classic Double Room, 1 Double Bed

Garden view

Classic Double Room, 1 Double Bed

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

Classic Single Room

  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, individually decorated, individually furnished, desk

Superior Double Room

9.6 out of 10
Exceptional
(8 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | Bathroom | Free toiletries, hair dryer, towels

Superior Twin Room

  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | 1 bedroom, individually decorated, individually furnished, desk

Deluxe Double Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Hereford

The Swan at Hay Hotel places you within a 5-minute walk of Hay Castle and Hay Cheese Market. This 19-room, 4-star hotel has 2 restaurants, free in-room WiFi, and free self parking.

What's nearby

  • Hay Castle - 3 min walk - 0.2 miles
  • Richard Booth's Bookshop - 4 min walk - 0.3 miles
  • Hay-on-Wye Library - 4 min walk - 0.3 miles
  • The Old House - 4 min walk - 0.3 miles
  • The Warren - 9 min walk - 0.5 miles

Getting around

  • Builth Road Station - 31 min drive
  • Cardiff International Airport (CWL) - 102 min drive

Restaurants

  • ‪Festival Food Hall - ‬17 min walk
  • ‪Blue Boar - ‬2 min walk
  • ‪the Railway restaurant - ‬8 min drive
  • ‪Boat Inn - ‬8 min drive
  • ‪Cafe Hay - ‬2 min walk

About this property

The Swan at Hay Hotel

Georgian hotel with 2 restaurants and a 24-hour front desk
At The Swan at Hay Hotel, guests have access to free WiFi in public areas, coffee in a common area, and express check-out. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a terrace, laundry facilities, and a banquet hall.
32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, desks, and free tea bags/instant coffee are other standard amenities. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily full breakfast available 8:00 AM to 10:00 AM for a fee: GBP 15 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 1812 Bar
  • The Garden Room
  • The Market Bar

Things to do

  • Archery

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Built in 1812
  • Designated smoking areas
  • Georgian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 15 per pet, per night
  • Dogs and cats only
  • 2 total pets
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 15.00 per person
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
  • Check-in: 3 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • There are no elevators.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Hotel Hay
Swan Hotel Hay
Hereford The Swan at Hay Hotel Hotel
Swan Hay Hotel Hereford
Swan Hay Hereford
Hotel The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hereford
Swan Hay Hotel
Hotel The Swan at Hay Hotel
Swan Hay
Hereford The Swan At Hay
The Swan at Hay Hotel Hotel
The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hotel Hereford

Frequently asked questions

Is a free cancellation option available at The Swan at Hay Hotel?

The Swan at Hay Hotel provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at The Swan at Hay Hotel?

As of Jun 21, 2025, prices found for a 1-night stay for 2 adults at The Swan at Hay Hotel on Jul 1, 2025 start from $207.38, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near The Swan at Hay Hotel?

Located steps from Hay Castle, this hotel is in Hereford, and within a 10-minute walk of The Old House and River Wye. You'll also find The Warren and Richard Booth's Bookshop less than a mile away.

Is there parking available at The Swan at Hay Hotel?

Yes, self parking is offered for free at the hotel.

Does The Swan at Hay Hotel have a casino at the property?

No, The Swan at Hay Hotel doesn't have a casino.

Will I find an indoor pool at The Swan at Hay Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Swan at Hay Hotel?

Couples staying at this hotel will appreciate amenities like a bar plus some guestrooms include separate bathtubs and showers and city views.

Does The Swan at Hay Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does The Swan at Hay Hotel feature a restaurant that includes a breakfast menu?

Yes, The Swan at Hay Hotel has 2 restaurants, and serves a full breakfast each morning for a surcharge.

Does The Swan at Hay Hotel allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at The Swan at Hay Hotel for a fee of GBP 15 per pet, per night.

Does The Swan at Hay Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies at The Swan at Hay Hotel?

No, at The Swan at Hay Hotel, there aren't any guestrooms that list a balcony.

The Swan at Hay Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 158 out of 287 reviews
Rating 8 - Good. 79 out of 287 reviews
Rating 6 - Okay. 32 out of 287 reviews
Rating 4 - Poor. 16 out of 287 reviews
Rating 2 - Terrible. 2 out of 287 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mary, Halifax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful inn inside and out with great inside and outside dining facilities as well. If you only think to visit Hay-On-Wye dyring the book festival you are missing out on all the other wonderful attributes of the region. The walking is fabulous, ancient wooded footpath along the River, Mouse Castle Woods, Hay Castle, the outdoor market huge ancient Yew trees at Cusop's St. Mary's church. If, like me, your purpose is to explore on foot, tuck some slippers in your backpack so as not to dirty the carpets. Slippers are not provided :)
Stayed 2 nights in Mar 2025

8/10 Good

Simon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice & convenient hotel for a weekend soaking up the atmosphere in Hay on Wye and browsing through the book shops. The staff were extremely friendly and helpful. We were in Room 1 which is above the kitchen so noisy first thing in the morning. The signal for the TV was not reliable. However, these did not detract from our wonderful stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Jane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank-you always a very enjoyable stay and excellent food
Stayed 1 night in Feb 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you're visiting Hay on Wye. Good dining options for dinner and breakfast. We loved it and stayed an extra night.
Stayed 2 nights in Jan 2025

8/10 Good

Sandra

Traveled with partner
Liked: Staff & service
I like the helpfulness of the staff when dealing with minor issues.
Stayed 1 night in Jan 2025

8/10 Good

ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really lovely hotel.

Lovely hotel. The staff were amazing and very friendly. Food was top tier. We arent usually the type to eat at the hotel we stay at, as we like to try more of the local places. But the food was so good we ended up having breakfast two of the days and dinner. The room was very nice and well equipped. The only issue we had was that when someone in the building used the hot water, we could hear banging from what sounded like the pipes which seemed to go on through the night. We did report this to reception and hopefully it'll get sorted for anyone else staying in that room. But overall a great experience.
Stayed 2 nights in Jan 2025

10/10 Excellent

Simon

Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a cozy and safe gem of a place. I would stay here again in a heartbeat. The staff were so very kind and the food was incredible.
Stayed 1 night in Oct 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Kayley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

robert, Tillsonburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the bookstores - all in walking distance- and touring the Wye Valley
Stayed 1 night in Sep 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful and friendly- especially Sandy! Highly recommend
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay! Everyone was so friendly and helpful. The grounds were lovely and our room was beautiful. Would definitely stay again!
Stayed 2 nights in Sep 2024

10/10 Excellent

Tracey Jane

Stayed 2 nights in Aug 2024

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Swan at Hay

Excellent Breakfast with eggs always perfectly cookedby correct amount. All the staff went out of their way to make us feel good - ESPECIALLY SARAH who was always helpfulbwith a permanent smile
Stayed 3 nights in Aug 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful place to stay and enjoy Hay! We’ll be back!
Stayed 1 night in Jun 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old Georgian hotel, clean and comfortable.
Stayed 2 nights in Jun 2024

8/10 Good

Paul

Stayed 2 nights in Jun 2024

10/10 Excellent

Gregory, Belcarra

Stayed 2 nights in Jun 2024

6/10 Okay

Michael

Stayed 1 night in Jun 2024

10/10 Excellent

Jonathan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was traveling with my very senior parents and staff offered to relocate them to a ground floor room as I'd not thought to request it. Dining doesn't have a ton of options but what you get is exquisite and the service is friendly and attentive.
Stayed 1 night in May 2024