Maritim Berghotel Braunlage4.0 out of 5.0
Recent guest reviews
The hotel is situated at really nice location at the feet of Harz Mountain with the nice forest view. It's just 2min walk from ski lifts which are taking you up to the mountain. The hotel itself is quite nice , rooms are spacious and with balcony. The best point is their pool and sauna facilities, large pool has glass wall with a view on forest. The only disappointment at this hotel was food! Never ever try to order food at their bar !!!You gonna wait hours long for it (even for cold snack platter) and if they will finally bring it , you hardly find it eatable! Moreover the prices are quite high :( At breakfast you can find something eatable as it offers big food selection and must mention they offer the glass of champagne for breakfast , which makes it more nice.
Lets start with the positives: Very friendly and able receptionists could help me whenever I had a request. The hotel itself is located on the flank of a mountain giving a nice view from every room, just what I was looking for. The only reason why I gave 3 out of 5 points is that my overall stay was a pleasant one. So lets move on to the downside: The hotel is old and barely renovated. Its like sleeping at our grandparents. In the ancient bathroom the really annoying thing is the toilet which is about half the height of a normal one with the side effect that men will make unwanted contact with the bowl when sitting down. The walls where not noise proofed, flatscreen TVs are a thing of the future and the WiFI was slower than EDGE on a phone.
We stayed in this hotel over the Christmas holiday and despite the negativity of some of the reviews we were very pleasantly surprised. The hotel is large and austere from the road but the rooms were very clean and roomy. The balcony in better weather would be a delightful place to sit and enjoy the staggering views. Yes the lifts are a nuisance but you do get down eventually. It was rather funny at times going up and down like a yo yo and being frequently mistaken for Germans. Yes the bathroom tiles are brown and 60's but the shower was excellent and the maid was very good at replacing towels and toiletries. The bedding was high quality and the bed itself extremely comfortable. We were met with a bottle of fizz, fruit, cakes and chocolates - a very nice touch. This is a hotel not full of English translation so take a dictionary. We were about 40 English to 460 Germans. The dining room is the largest I have ever seen but the service was quick and efficient. Although not well advertised, the top floor entertainment bar is well worth a visit with staggering daytime views . The music on offer was, to my mind, extremely good. The Germans in the hotel liked to dance and there was plenty of opportunity to do so. The waiters were extremely polite and helpful. The Maitre d' ensured all dietary preferences were catered for. Unfortunately, whilst staying in the hotel the cable-car nearby was unable to operate due to the high winds but check their opening hours if staying over Christmas-not sure they would have been open over this period despite the weather. There is a woodland walk close to the hotel and a walk downhill to the town takes about 15 minutes. A taxi back would be advisable if not good on steep inclines. .
Really bad small old room for two adults and 8y old child Bad service and food quality Enforced dinner times Breakfast tables at 9.30 not ready three times in a row self cleaning tables and organizing cutlery and all other items more than 400€ per night for much below 4 star service
This was my first stay at the Hotel in Braunslage. We went there during the holidays and stayed over christmas. Having not much experience about the star rating we hoped this four star restaurant would make us a nice vacation, but we were bitterly disappointed. We had a room with a nice view in the 8th floor, overlooking Braunslage and surrounding towns. But it seems like the room itself has not been modernized since the construction of the hotel in 1973. The whole bathroom is incredible low. The sink, toilet and bathtub are way below standards and we could almost use them better while being on our knees. Warm water takes very long to reach the sink and even longer to reach the bathtub/shower. While the rest of the room and the beds were acceptable, the TV, a 10 year old tube, was access restricted, meaning you could not turn the volume over a certain threshold and other restrictions that made watching TV a pain, so we stopped using it. The room itself smelled when we arrived due to the old carpet in the room. After opening the windows and balcony for several hours the smell was gone. For our job we need a reliable internet connection, checking Emails, messages and opening the occasional website. Unfortunately the hotels WLAN was also restricted to 500KBit/s which means a maximum download speed of around 70Kbyte/s.(!) With such a limited bandwidth if often too up to a minute to open a website. Watching videos or downloading content from dropbox or slack were not possible. Additionally the connection would drop every two minutes, making it impossible to download simple word, excel or pdf files. After our complains about the room the management told us that these were the only rooms they had available for us. The WIFI connection could be made better by purchasing the 5$ a day internet pass. Of course we were disappointed but we needed the faster connection and bought the 1 day pass, which changed barely nothing. The connection was faster but we still could not download files and the connection still dropped every two minutes. At least now with the 2MB (!) paid connection we were able to log into website and send emails. Still, this is completely unacceptable. Our next disappointment was at dinner. As we stayed in the hotel over Christmas, we had the “Christmas Buffet”, which included buffet on some days and a custom menu on others. The day we arrived we told the staff that we would like to not eat any meat or fish that would be on the menu. The staff was completely ok and said they would prepare us a separate dish. The next day at dinner we received the dish with meat. We told the staff and were upset, but it is understandable that such thing could happen. Shortly after we got the separate dish, which was a fourth zucchini overcooked with cheese. The dish was so abysmally small that our neighbors started to get angry at the service before we could even say anything. The staff seemed overwhelmed and gave us another portion of the same dish, holding it in front of our face, saying “do you want the 2nd portion”. A staff assistant stopped him, as we started to discuss the matter. They excused themselves and took our dishes away quickly, promising to make an actual dish. They returned with the same dish everyone else had on the menu, just without the meat, but again in a very small size, maybe a third of the size everyone else around us had. This more and more seemed like an insult and felt like they were trying to escalate the situation. A minute later our “alternate dish” arrived with the staff asking us if we are happy now. Noodles with sauce. And they tasted exactly like what they were, prepared in two minutes. We left the room and were about to complain to the hotel manager as the restaurant manager showed up, which was missing the whole time, and was sorry about the whole situation, we did not receive a new dish. Our situation might not apply to many people, but it still was a horrible experience. To summarize: Horrible Internet Old rooms and very low bathroom interiors Insultingly bad service If you want to stay at this hotel make sure you don’t care about any of these points and you will be happy.
70's Soviet style large hotel up short but very steep hill from cable car. Public areas average, one small bar called a pub. Large indoor and outdoor pool and spa. Bedrooms large and adequate. Four vast dining rooms, very good breakfast, average dinner. Service could be slow. Despite 10 floors and 100's rooms there are onlt 3 lifts so waits for lifts can be long. The hotel is on the very edge of the village and feels isolated and lacks atmosphere. It is frequented by multiple coach parties and it huge size means that it can accomodate these with ease.
This hotel is definitely dated but in a good way. I half expected Abba to jump out of the bathroom as it was SO 1970's. It did make me smile as I've never (or don't remember) ever visiting such an old fashioned hotel but I loved it! The rooms were ultra clean and comfortable, everything worked as it should and as this hotel is situated up in the forest it's silent at night, lovely! Being a Londoner it was a treat to breathe the fresh air and listen to the stillness of the forest. Lovely staff, fantastic indoor and outdoor swimming pools and great saunas with plunge pool. Everything was provided for a comfortable holiday. The hotel is a 5 minute walk to the ski lift which is well worth the 12 euros return to be taken to the top of the mountain. This hotel would be fantastic in the winter as the whole area is geared for the snow. Very helpful staff. I would love to go back in the winter. There is also an ice rink next to the ski lift which we used and were the only people skating on the full size rink, fantastic!
We were happy to spend two nights in July at the Maritim Berghotel. The staff really excels in making this once great hotel feel like a nice place to stay. We enjoyed the swimming pool and sauna as well as the restaurant and bar. We felt welcome and were treated with respect and thoughtfulness in all aspect of our stay. The hotel needs a touch up and some new paint, but is actually really nice. They have the best breakfast buffè I have had the pleasure of experiencing in Germany. Beware that parking at the hotel incur a charge, but that you can park for free at the foot of the hill after checking in and unloading your stuff at the front entrance. There are lots of activities available at the hotel as well as at the ski resort 500 m from the hotel.
With highest respect I really admire what the hotel's management team manages to squeeze out of this very dated places. Top location, mostly dedicated and friendly staff really make up for an interior that makes you laugh and cry at the same time. Room furnishing is outrageous, lobby and restaurant have not been touched since the 70s/80s. Why? Probably the 65+ main customer like it this way. Very clean. Good breakfast. So, once your eyes have overcome the shock, it can actually be recommended.
Comfortable hotel, but dated. Nice indoor pool, outdoor needs surrounds updating too. Tennis courts good but surrounding netting allows tennis balls through, so constantly foraging around surrounding forest for ball! Quilts & pillows looked grubby underneath crisp white covers 😬 Good points - next to chair lift, gorgeous views, good restaurant & bar staff, lots of outdoor activities. Bad points - bad wifi, mass catering food buffet style, a few bad reception staff, lots of coach loads arriving/leaving, even for lunch/day trip, during which service is very stretched (understaffed at times, particularly Sunday's). Spoilt break point - on checking in we were told by a young dark haired slightly nervous chap that parking was included in our booking - we explained we had parked in the hotel underground car park. At no point did he state this was extra, & there was a free car park just down the road. On checking out a nasty young blonde receptionist insisted we pay €11 daily fir parking & implied that we lied about what we were told! We paid but I will be lodging a formal complaint. Would not stay again
Located within a 5-minute walk of Wurmberg Gondola, Maritim Berghotel Braunlage is within a few miles (5 km) of Wurmberg. This 4-star hotel welcomes guests with 309 rooms and conveniences like a full-service spa, an outdoor pool, and an indoor pool. Wurmbergschanze and Brockenhaus are also nearby.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10:30 AM.
The 309 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect to find free WiFi and wired Internet, plus TVs with cable channels and pay movies. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Other standard amenities include minibars, free newspapers, and safes.
Guests of Maritim Berghotel Braunlage enjoy a full-service spa, a nightclub, and an indoor pool. Self parking is offered for EUR 11.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include an outdoor pool, a fitness center, and a sauna.
Reviews from Trip Advisor
68% of guests recommend this hotelTotal of 195 reviews