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Best Western The Grand Hotel Hartlepool

3.0 star property
Hotel in Hartlepool with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Best Western The Grand Hotel Hartlepool

Bar (on property)
Exterior
Desk, iron/ironing board, free cribs/infant beds, free WiFi
Billiards
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Parking available
  • Laundry

Explore the area

View in a map
Swainson Street, Hartlepool, England, TS24 8AA
  • Place, Hartlepool Maritime Experience
    ‪9 min walk‬
  • Place, Museum of Hartlepool
    ‪9 min walk‬
  • Place, Monkey Statue
    ‪16 min walk‬
  • Airport, Durham (MME-Teesside Intl.)
    ‪30 min drive‬

Room options

Standard Twin Room

  • Sleeps 2

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 Twin Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Family Room, Multiple Beds, Non Smoking

  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Bathroom | Deep soaking tub, rainfall showerhead, free toiletries, hair dryer

Suite, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Superior Room, 1 Double Bed, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 Double Bed

Suite-1 Double Bed, Non-Smoking, Sitting Area

  • Sleeps 2

1 Double 1 Single, Non-Smoking, Family Room, Standard Room

  • Sleeps 2

Superior Room with Double Bed-Non Smoking

  • Sleeps 2

Standard Room with Double Bed-Non-Smoking

  • Sleeps 2

Standard Room With Single Bed, Non-Smoking

  • Sleeps 1

About the neighborhood

Hartlepool

Best Western The Grand Hotel Hartlepool places you within a 10-minute stroll of Victoria Park and Hartlepool Maritime Experience. This 48-room, 3-star hotel welcomes guests with conveniences like a restaurant, 24-hour room service, and free in-room WiFi.

What's nearby

  • Victoria Park - 3 min walk - 0.2 miles
  • Hartlepool Maritime Experience - 9 min walk - 0.5 miles
  • Museum of Hartlepool - 9 min walk - 0.5 miles
  • Monkey Statue - 16 min walk - 0.9 miles
  • Ward Jackson Park - 3 min drive - 1.0 mile

Getting around

  • Hartlepool Station - 5 min walk
  • Durham (MME-Teesside Intl.) - 45 min drive

Restaurants

  • ‪King Johns Tavern - ‬3 min walk
  • ‪The Ward Jackson (Wetherspoon) - ‬4 min walk
  • ‪The Showroom - ‬3 min walk
  • ‪Omallys - ‬4 min walk
  • ‪Costa Coffee - ‬3 min walk

About this property

Best Western The Grand Hotel Hartlepool

Hotel in Hartlepool with a 24-hour front desk and a restaurant
Guests of Best Western The Grand Hotel Hartlepool enjoy access to free WiFi in public areas, meeting rooms, and conference space. Self parking is available for GBP 3.00 per day. The front desk is staffed 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, laundry facilities, and a ballroom.
Guests can enjoy free WiFi and satellite TV. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, ironing boards, and desks.

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Exterior
The Marine Hotel
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  • Restaurant
  • Breakfast available
  • Bar
8.4 out of 10, Very Good, 275 reviews
The Marine Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 3 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 9.50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Grand Reastaurant

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately GBP 9.50 per person
  • Self parking fee: GBP 3.00 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 2 PM—-midnight
  • Check-out: 11 AM
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Property is also known as

Best Western Grand Hotel Hartlepool
Best Western Grand Hartlepool
Best Western Grand Hotel
Best The Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel
Best Western The Grand Hotel Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel Hartlepool

Frequently asked questions

What's there to see within easy reach of Best Western The Grand Hotel Hartlepool?

This hotel in Hartlepool is within a 10-minute walk of Hartlepool Maritime Experience, Victoria Park, and Museum of Hartlepool. You'll also find Seaton Carew Beach and Monkey Statue within a short drive.

How much does it cost to stay at Best Western The Grand Hotel Hartlepool?

As of Nov 27, 2025, prices found for a 1-night stay for 2 adults at Best Western The Grand Hotel Hartlepool on Nov 30, 2025 start from $57.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Best Western The Grand Hotel Hartlepool?

Yes, parking is offered for GBP 3.00 per day.

Does Best Western The Grand Hotel Hartlepool include a casino?

No, Best Western The Grand Hotel Hartlepool doesn't have a casino.

Will I find an indoor pool at Best Western The Grand Hotel Hartlepool?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Best Western The Grand Hotel Hartlepool?

Couples staying at this hotel will appreciate amenities like a soaking tub and around-the-clock room service as well as a bar.

Does Best Western The Grand Hotel Hartlepool have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Best Western The Grand Hotel Hartlepool have a restaurant that serves breakfast?

Yes, Best Western The Grand Hotel Hartlepool serves a cooked-to-order breakfast for a surcharge each morning at The Grand Reastaurant.

Will Best Western The Grand Hotel Hartlepool allow pets to stay for free?

No, pets aren't allowed at Best Western The Grand Hotel Hartlepool though service animals are welcome.

Does Best Western The Grand Hotel Hartlepool have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Best Western The Grand Hotel Hartlepool?

The closest major airport to Best Western The Grand Hotel Hartlepool is Durham (MME-Teesside Intl.), which is 23.1 mi away (45 minutes by car).

Can I book a room with a balcony at Best Western The Grand Hotel Hartlepool?

No, there aren't any guestrooms with balconies at Best Western The Grand Hotel Hartlepool.

Does Best Western The Grand Hotel Hartlepool have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Best Western The Grand Hotel Hartlepool.

Reviews

Best Western The Grand Hotel Hartlepool Reviews

7.4

Good

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 76 out of 300 reviews
Rating 8 - Good. 114 out of 300 reviews
Rating 6 - Okay. 60 out of 300 reviews
Rating 4 - Poor. 27 out of 300 reviews
Rating 2 - Terrible. 23 out of 300 reviews

Reviews

10/10 Excellent

Howard

Stayed 1 night in Aug 2025

6/10 Okay

Katharine

Disliked: Property conditions & facilities
Toilet door did not shut. Very shabby. The bed was not even a full double which for two porkers like us led to a very uncomfortable nights sleep.
Stayed 1 night in Aug 2025

6/10 Okay

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
The Grand is very good for busses with several stops right outside the hotel.
Stayed 7 nights in Aug 2025

6/10 Okay

Nichola

Disliked: Cleanliness

Disappointing stay in Hartlepool

We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.
Stayed 2 nights in Aug 2025

2/10 Terrible

Alex

Stayed 1 night in Jul 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Love this hotel ,close to everything, breakfast is the best and service is great ,i had to cut my trip early due to health conditions but will be booking again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Glyn

Disliked: Amenities
Run down very poorly run .No stock and didn’t seem to care about it . I stayed for over a week and they still did not have any drink . I had to go elsewhere.Will not be staying again . I can’t believe how bad this place has got
Stayed 8 nights in Jul 2025

4/10 Poor

callum

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rust in kettle. Dirty towels. Very low water pressure.
Stayed 1 night in Jun 2025

2/10 Terrible

Adam

Stayed 1 night in Jun 2025

2/10 Terrible

Janette

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Christopher

Stayed 1 night in May 2025

2/10 Terrible

Vera K

Liked: Cleanliness, staff & service, property conditions & facilities
Needs a little more attention to details like a broken blind or no blackout curtains and unusable door chain. Staff do their best and are friendly. Good breakfasts. The bathrooms are big but single beds a wee bit narrow. All in all though really pretty good.
Stayed 6 nights in May 2025

6/10 Okay

richard kevin

Business traveler
Liked: Cleanliness, staff & service
Small room was clean but needs attention. Kettle has wiring problem . Sink taps drip . Shower doors don't close, no bed side table or shelf for specs or phone. Had a third floor room and lift wasn't working. Nowhere to hang towels Room wasn't made up for second night stay. Breakfast not included. limited parking. Plus point + had a very good Indian Restaurant in Cellar area.
Stayed 2 nights in May 2025

10/10 Excellent

Stephen

Stayed 1 night in Apr 2025

10/10 Excellent

James

Stayed 1 night in Apr 2025

4/10 Poor

nicola

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed my stay

Freindly staff, room was cozy had everything that was needed although bed was a little hard for my likeing but thats just personal choice,breakfast was probly best ive had in any hotel, hotel is close to local pubs,diners infact everything ,will definetly be using again.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large comfy room .
Stayed 1 night in Apr 2025

6/10 Okay

Simon

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

ROBERT

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A memorable hotel with brilliant staff

We arrived to find we had been booked into double rooms with a double bed but had requested twin beds as we were a group of six elderly men! The reception staff went out of their way to accommodate us with this request, giving us alternative rooms. W also had a great breakfast here. The reception staff were professional, welcoming and went out of their way to facilitate our needs.
Stayed 1 night in Mar 2025

6/10 Okay

Nigel

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Hotel good

The hotel itself is great, the room was spacious and comfy, the staff on the bar were good. Parking was a pain, don't be fooled by the free parking near by they claim, they have about 15 spaces for residents, after that you're paying for it
Stayed 1 night in Mar 2025

10/10 Excellent

Janine

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel building but rooms are modern and clean
Stayed 1 night in Mar 2025

8/10 Good

Lawrence

Business traveler
Liked: Cleanliness
Property is in need of some TLC.
Stayed 1 night in Mar 2025