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Best Western The Grand Hotel Hartlepool

3.0 star property

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Photo gallery for Best Western The Grand Hotel Hartlepool

Lobby
Reception
Exterior
Ballroom
Desk, iron/ironing board, free cribs/infant beds, free WiFi

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services

Explore the area

View in a map
Swainson Street, Hartlepool, England, TS24 8AA
  • Place, Victoria Park
    ‪3 min walk‬
  • Place, Hartlepool Maritime Experience
    ‪9 min walk‬
  • Place, Museum of Hartlepool
    ‪9 min walk‬
  • Airport, Durham (MME-Teesside Intl.)
    ‪30 min drive‬

Room options

Standard Twin Room

  • Sleeps 2

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 Twin Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Family Room, Multiple Beds, Non Smoking

  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Bathroom | Deep soaking tub, rainfall showerhead, free toiletries, hair dryer

Suite, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Superior Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

Suite-1 Double Bed, Non-Smoking, Sitting Area

  • Sleeps 2

1 Double 1 Single, Non-Smoking, Family Room, Standard Room

  • Sleeps 2

Superior Room with Double Bed-Non Smoking

  • Sleeps 2

Standard Room with Double Bed-Non-Smoking

  • Sleeps 2

Standard Room With Single Bed, Non-Smoking

  • Sleeps 1

About the neighborhood

Hartlepool

Best Western The Grand Hotel Hartlepool places you within a 10-minute stroll of Milll House Leisure Centre and Victoria Park. This 48-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Victoria Park - 3 min walk - 0.2 miles
  • Hartlepool Maritime Experience - 9 min walk - 0.5 miles
  • Museum of Hartlepool - 9 min walk - 0.5 miles
  • Monkey Statue - 16 min walk - 0.9 miles
  • Ward Jackson Park - 3 min drive - 1.0 mile

Getting around

  • Hartlepool Station - 5 min walk
  • Durham (MME-Teesside Intl.) - 47 min drive

Restaurants

  • ‪King Johns Tavern - ‬4 min walk
  • ‪The Showroom - ‬4 min walk
  • ‪The Ward Jackson (Wetherspoon) - ‬5 min walk
  • ‪Omallys - ‬4 min walk
  • ‪McDonald's - ‬3 min walk

About this property

Best Western The Grand Hotel Hartlepool

Guests of Best Western The Grand Hotel Hartlepool enjoy access to free WiFi in public areas, meeting rooms, and conference space. There's free parking if you drive. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include coffee/tea in a common area, laundry facilities, and wedding services.
Guests can enjoy free WiFi and satellite TV. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, ironing boards, and desks.

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8.4 out of 10, Very Good, 285 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 9.50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Grand Reastaurant

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 10.00 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately GBP 9.50 per person
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11 AM
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Property is also known as

Best Western Grand Hotel Hartlepool
Best Western Grand Hartlepool
Best Western Grand Hotel
Best The Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel
Best Western The Grand Hotel Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel Hartlepool

Frequently asked questions

What's there to see within easy reach of Best Western The Grand Hotel Hartlepool?

This hotel in Hartlepool is within a 10-minute walk of Hartlepool Maritime Experience, Milll House Leisure Centre, and Victoria Park. You'll also find Museum of Hartlepool and Monkey Statue less than a mile away.

Will I be able to park at Best Western The Grand Hotel Hartlepool?

Yes, self parking is offered for free at the hotel.

Does Best Western The Grand Hotel Hartlepool include a casino?

No, Best Western The Grand Hotel Hartlepool doesn't have a casino.

Will I find an indoor pool at Best Western The Grand Hotel Hartlepool?

No, there is no indoor pool at this hotel.

Is Best Western The Grand Hotel Hartlepool good for couples?

Couples staying at this hotel will appreciate amenities like a soaking tub and around-the-clock room service as well as a bar.

Are there hot tubs at Best Western The Grand Hotel Hartlepool?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Best Western The Grand Hotel Hartlepool have a restaurant that serves breakfast?

Yes, Best Western The Grand Hotel Hartlepool serves a cooked-to-order breakfast for a surcharge each morning at The Grand Reastaurant.

Will Best Western The Grand Hotel Hartlepool allow pets to stay for free?

Although they can't stay for free, pets are welcome at Best Western The Grand Hotel Hartlepool for a fee of GBP 10.00 per pet, per night.

Does Best Western The Grand Hotel Hartlepool have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Best Western The Grand Hotel Hartlepool?

The closest major airport to Best Western The Grand Hotel Hartlepool is Durham (MME-Teesside Intl.), which is 23.1 mi away (47 minutes by car).

Are there rooms with balconies at Best Western The Grand Hotel Hartlepool?

No, there aren't any guestrooms with balconies at Best Western The Grand Hotel Hartlepool.

Does Best Western The Grand Hotel Hartlepool have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Best Western The Grand Hotel Hartlepool.

Best Western The Grand Hotel Hartlepool Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 93 out of 329 reviews
Rating 8 - Good. 119 out of 329 reviews
Rating 6 - Okay. 60 out of 329 reviews
Rating 4 - Poor. 30 out of 329 reviews
Rating 2 - Terrible. 27 out of 329 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service
Dirty dated room. Carpet absolutely filthy covered in stains . Shower just a dribble and unusable. Charge premium ptoces but brlow budget standard.
Stayed 1 night in Dec 2025

8/10 Good

Nicholas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff,
Stayed 3 nights in Nov 2025

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities
Great large and clean room.
Stayed 4 nights in Nov 2025

6/10 Okay

Paul

Traveled with group
Disliked: Property conditions & facilities, room comfort
The biggest challenge was the 'double' bed, it was a large single at best. Also the rooms were cold with inadequate hot water supplys.
Stayed 1 night in Nov 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
Large clean room and en-suite
Stayed 4 nights in Nov 2025

2/10 Terrible

Peter

Stayed 3 nights in Nov 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All lovely warm and comfortable
Stayed 1 night in Nov 2025

10/10 Excellent

Kara

Stayed 1 night in Nov 2025

4/10 Poor

Geoffrey

Business traveler
Disliked: Cleanliness, staff & service, amenities
Single room was like a sauna with window full open and fan going. No adjustment on the big radiator in the small room. As window had to be fully open (safety catch had been removed) it was very loud on a Saturday night until early hrs then the street cleaners start. Room grubby but cheap. Also when I returned from work at 2 in morning no one answered the call button so was locked out. Had to bang on the windows hard. On a plus note the breakfast was good
Stayed 2 nights in Nov 2025

4/10 Poor

Ashleigh

Disliked: Cleanliness, amenities
No Wi-Fi access throughout stay
Stayed 3 nights in Nov 2025

2/10 Terrible

Barbara

Disliked: Cleanliness, property conditions & facilities, room comfort
Quick check in. Room 202 single occupancy. Decent size bathroom. Then down hill! Instant stench of smoke hits you as you open the door. Unable to open the window due to 3 large screws securing it shut. Proceed to go to the bar to get away from the stench to be told no internet connection to connect to via contactless for a drink. So goes over to the local town centre for a walk out. Gets back to the hotel to find the neighbouring room is having a rave. Music goes on for as long as I could bare, rang down the receptionist was helpful and did give the neighbour a knock. Music eventually turned off. I know this a budget one night stay. But if you have a window that does open. You’d expect to be able to use it. Also for a hotel/pub/resturant there has been a smoking ban for years. How can the domestics not smell it? Probably nose blind to the lack of fresh air coming through the window.
Stayed 1 night in Oct 2025

10/10 Excellent

Geoffrey

Stayed 1 night in Nov 2025

8/10 Good

Ronald

Stayed 1 night in Oct 2025

8/10 Good

Bryan

Liked: Staff & service, property conditions & facilities, room comfort

Lovely hotel and indian restaurant and bar

Lovely hotel, great location. It has a lovely bar and Indian restaurant underneath. The food was amazing!
Stayed 1 night in Sep 2025

6/10 Okay

Maureen

Liked: Staff & service
Disliked: Cleanliness

Okay stay

Beautiful historic building but not as clean as it could be. Windows filthy, fan and iron in our room were extremely dirty. Fan blew dust everywhere. Bed was nice and comfy. Carpets need a deep clean. Was a grand hotel in its day and with some work could be a nice place again
Stayed 2 nights in Sep 2025

10/10 Excellent

Reena, Hull

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. Unfortunately our TV did not work but the reception staff member upgraded us to a suite and we had a lovely stay . The staff were very lovely at the bar and reception and worked really hard . Thank you . You were appreciated by us.
Stayed 1 night in May 2025

6/10 Okay

Ashley

Ok place to stay lack of secure parking
Stayed 1 night in Sep 2025

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Viktorija

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel room for the night. Quite loud at night with people coming and going but I guess thats the age of the hotel. Otherwise lovely and staff helpful.
Stayed 1 night in Sep 2025

10/10 Excellent

Howard

Stayed 1 night in Aug 2025

6/10 Okay

Katharine

Disliked: Property conditions & facilities
Toilet door did not shut. Very shabby. The bed was not even a full double which for two porkers like us led to a very uncomfortable nights sleep.
Stayed 1 night in Aug 2025

6/10 Okay

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
The Grand is very good for busses with several stops right outside the hotel.
Stayed 7 nights in Aug 2025

6/10 Okay

Nichola

Disliked: Cleanliness

Disappointing stay in Hartlepool

We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.
Stayed 2 nights in Aug 2025

2/10 Terrible

Alex

Stayed 1 night in Jul 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Love this hotel ,close to everything, breakfast is the best and service is great ,i had to cut my trip early due to health conditions but will be booking again.
Stayed 2 nights in Jul 2025