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Best Western The Grand Hotel Hartlepool

3.0 star property

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Photo gallery for Best Western The Grand Hotel Hartlepool

Suite, 1 Queen Bed, Non Smoking, Jetted Tub | Bathroom | Deep soaking tub, rainfall showerhead, free toiletries, hair dryer
Bar (on property)
Desk, iron/ironing board, free cribs/infant beds, free WiFi
Ballroom
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Business services

Explore the area

View in a map
Swainson Street, Hartlepool, England, TS24 8AA
  • Place, Victoria Park
    ‪3 min walk‬
  • Place, Hartlepool Maritime Experience
    ‪10 min walk‬
  • Place, Museum of Hartlepool
    ‪10 min walk‬
  • Airport, Durham (MME-Teesside Intl.)
    ‪36 min drive‬

Room options

Standard Twin Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 Twin Bed, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Family Room, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Bathroom | Deep soaking tub, rainfall showerhead, free toiletries, hair dryer

Suite, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Superior Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Suite with 1 Double Bed and Sitting Area - Non-Smoking

  • Sleeps 2
  • Free WiFi

1 Double 1 Single, Non-Smoking, Family Room, Standard Room

  • Sleeps 2
  • Free WiFi

About the neighborhood

Hartlepool

Best Western The Grand Hotel Hartlepool places you within a 10-minute stroll of Milll House Leisure Centre and Victoria Park. This 48-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Victoria Park - 3 min walk - 0.2 miles
  • Hartlepool Maritime Experience - 10 min walk - 0.6 miles
  • Museum of Hartlepool - 10 min walk - 0.6 miles
  • Monkey Statue - 17 min walk - 0.9 miles
  • Ward Jackson Park - 3 min drive - 1.0 mile

Getting around

  • Hartlepool Station - 5 min walk
  • Durham (MME-Teesside Intl.) - 47 min drive

Restaurants

  • ‪King Johns Tavern - ‬4 min walk
  • ‪The Showroom - ‬4 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Costa Coffee - ‬3 min walk
  • ‪Pearl Bar - ‬1 min walk

About this property

Best Western The Grand Hotel Hartlepool

Guests of Best Western The Grand Hotel Hartlepool enjoy access to free WiFi in public areas, meeting rooms, and conference space. There's free parking if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include coffee/tea in a common area, laundry facilities, and a banquet hall.
Guests can enjoy free WiFi and satellite TV. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, ironing boards, and desks.

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8.4 out of 10, Very Good, 291 reviews
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The price is $120
Jun 9 - Jun 10
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 9.50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Grand Reastaurant

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 10.00 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately GBP 9.50 per person
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11 AM
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Property is also known as

Best Western Grand Hotel Hartlepool
Best Western Grand Hartlepool
Best Western Grand Hotel
Best The Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel
Best Western The Grand Hotel Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel Hartlepool

Frequently asked questions

What's there to see within easy reach of Best Western The Grand Hotel Hartlepool?

This hotel in Hartlepool is within a 10-minute walk of Hartlepool Maritime Experience, Museum of Hartlepool, and Milll House Leisure Centre. You'll also find Monkey Statue and Victoria Park less than a mile away.

How much does it cost to stay at Best Western The Grand Hotel Hartlepool?

As of Jun 8, 2026, prices found for a 1-night stay for 2 adults at Best Western The Grand Hotel Hartlepool on Jun 14, 2026 start from $85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Best Western The Grand Hotel Hartlepool?

Yes, self parking is offered for free at the hotel.

Does Best Western The Grand Hotel Hartlepool include a casino?

No, Best Western The Grand Hotel Hartlepool doesn't have a casino.

Will I find an indoor pool at Best Western The Grand Hotel Hartlepool?

No, there is no indoor pool at this hotel.

Is Best Western The Grand Hotel Hartlepool good for couples?

Couples staying at this hotel will appreciate amenities like a deep soaking bathtub and 24-hour room service as well as a restaurant.

Does Best Western The Grand Hotel Hartlepool have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Best Western The Grand Hotel Hartlepool have a restaurant that serves breakfast?

Yes, Best Western The Grand Hotel Hartlepool serves a cooked-to-order breakfast for a surcharge each morning at The Grand Reastaurant.

Will Best Western The Grand Hotel Hartlepool allow pets to stay for free?

Although they can't stay for free, pets are welcome at Best Western The Grand Hotel Hartlepool for a fee of GBP 10.00 per pet, per night.

Does Best Western The Grand Hotel Hartlepool have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Best Western The Grand Hotel Hartlepool?

The closest major airport to Best Western The Grand Hotel Hartlepool is Durham (MME-Teesside Intl.), which is 23.1 mi away (47 minutes by car).

Are there rooms with balconies at Best Western The Grand Hotel Hartlepool?

No, there aren't any guestrooms at Best Western The Grand Hotel Hartlepool that offer a balcony.

Does Best Western The Grand Hotel Hartlepool have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Best Western The Grand Hotel Hartlepool.

Best Western The Grand Hotel Hartlepool Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 117 out of 366 reviews
Rating 8 - Good. 123 out of 366 reviews
Rating 6 - Okay. 64 out of 366 reviews
Rating 4 - Poor. 34 out of 366 reviews
Rating 2 - Terrible. 28 out of 366 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and tidy and excellent breakfast
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Paul

Alway a nice room and friendly staff
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Yes. just next door but with limited time but perfect for me.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Proper traditional English hotel! Centre of Hartlepool. Reception staff very friendly as were cleaning staff I met. Quiet despite location and easy walking distance to transport networks.
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Geoffrey

Disliked: Cleanliness, staff & service, amenities
Hotel need managing
Stayed 1 night in Jan 2026
Verified

8/10 Good

Kulwant

Liked: Staff & service, amenities
Room was big and staff were pleasant
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Clean spacious room as usual
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Spacious and clean as usual.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Luke

Liked: Cleanliness, amenities, property conditions & facilities
Room was incredibly spacious with more than enough light coming through the 3 windows...great double room, very tidy. Highly recommend
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Clean room very helpful staff. Convenient parking
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
Clean rooms great staff. But heating not the best with a very small radiator
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Great room very spacious and clean.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
The room was fresh and clean. But a bit chilly.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Bryan

Liked: Staff & service, property conditions & facilities, room comfort

Lovely hotel and indian restaurant and bar

Lovely hotel, great location. It has a lovely bar and Indian restaurant underneath. The food was amazing!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Great large and clean room.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
Large clean room and en-suite
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All lovely warm and comfortable
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Clean spacious room.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff,
Stayed 3 nights in Nov 2025
Verified

2/10 Terrible

tariq

Disliked: Amenities
Seem just 1 fella was running the all hotel We had no hot water our entire stay
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Love this hotel ,close to everything, breakfast is the best and service is great ,i had to cut my trip early due to health conditions but will be booking again.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, amenities
The age of hotel ensures beautiful architecture in the rooms Modern , clean , comfortable Staff were amazing and Helpful. A Polish lady an absolute credit . We ate at Mumbai below the Hotel . Highly recommend
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Luke

Liked: Cleanliness, amenities, property conditions & facilities
The main light bulb in the room needs replaced 'creates' Brighter room much like bedside light, excellent bathroom very spacious. Fabulous friendly staff. Especially Sandra at the front desk.
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
The Grand is very good for busses with several stops right outside the hotel.
Stayed 7 nights in Aug 2025
Verified

2/10 Terrible

sue

The room was freezing cold,the heating was not working.The carpet was threadbare.The water was tepid leading to a cold bath. A disastrous stay !
Stayed 1 night in Feb 2026