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West Lake Home Hotel & Spa

3.5 star property
Lakefront hotel connected to the convention center in Tay Ho with free breakfast

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Photo gallery for West Lake Home Hotel & Spa

Executive Single or Double Room, Lake View | Minibar, in-room safe, blackout drapes, soundproofing
Outdoor banquet area
Buffet
Lobby
Executive Single or Double Room, Lake View | Bathroom | Combined shower/tub, free toiletries, hair dryer, bathrobes
Reviews
8.0

Very good

Popular amenities

  • Breakfast included
  • RestaurantRestaurantRestaurant
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry

Explore the area

Map
No. 156 Yen Phu Street, Tay Ho, Hanoi
  • Popular LocationWest Lake6 min walk
  • Popular LocationHo Chi Minh Mausoleum3 min drive
  • Popular LocationHoan Kiem Lake4 min drive
  • AirportHanoi (HAN-Noi Bai Intl.)29 min drive

Room options

View all photos for Executive Single or Double Room, Lake View

Executive Single or Double Room, Lake View | Minibar, in-room safe, blackout drapes, soundproofing

Executive Single or Double Room, Lake View

  • Lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Family Room

Deluxe Family Room | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Family Room

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Single or Double Room

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Single or Double Room

  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Single or Double Room

Minibar, in-room safe, blackout drapes, soundproofing

Superior Single or Double Room

  • 237 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard King Room

Standard King Room | Minibar, in-room safe, blackout drapes, soundproofing

Standard King Room

  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Hanoi

Located in Tay Ho within a short walk of West Lake, West Lake Home Hotel & Spa is within a few miles (5 km) of other popular sights such as Hoan Kiem Lake. This 36-room, 3.5-star hotel has free breakfast and a restaurant, along with free in-room WiFi. It's connected to the convention center in central Hanoi and also close to Ho Chi Minh Mausoleum and Dong Xuan Market.

What's nearby

  • West Lake - 6 min walk
  • Dong Xuan Market - 3 min drive
  • Ho Chi Minh Mausoleum - 3 min drive
  • Hanoi Old Town Night Market - 4 min drive
  • Hoan Kiem Lake - 4 min drive

Getting around

  • Hanoi Long Bien Station - 7 min drive
  • Ga Co Loa Station - 15 min drive
  • The nearest major airport is Noi Bai Intl. Airport (HAN): 30-min drive, 13.4 mi/21.5 km.

Restaurants

  • 6 Degrees Cafe - 2 min walk
  • SunKat's Burgers - 4 min walk
  • Thuỷ Nộm - 5 min walk
  • Cafe Minh - 4 min walk
  • Salt.mate CF Yên Hoa - 7 min walk

About this property

West Lake Home Hotel & Spa

Lakefront hotel connected to the convention center in Tay Ho with free breakfast
Guests of West Lake Home Hotel & Spa enjoy free WiFi in public areas, a computer station, and free newspapers. You can take advantage of discounted offsite parking, along with a shuttle from the airport to the hotel (available 24 hours) for VND 410000 per vehicle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and tours or tickets. Additional amenities include a terrace, laundry facilities, and a TV in a common area.
LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Fireplaces, refrigerators, and minibars are also available.

Languages

English, French, Italian, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle at scheduled times for a surcharge

Food and drink

  • Free buffet breakfast
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • On a lake
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 9 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Fireplace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The property is closed between March 4 and December 31.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for VND 330000.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: VND 410000 per vehicle
  • Rollaway bed fee: VND 330000.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals, you can take advantage of the airport pick-up service (fees apply). Driving? This property offers discounted parking nearby.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

West Lake Home Hanoi
Home Hotel Tay Ho
West Lake Home Hotel Hanoi
West Lake Home Hotel
West Lake Home
West Lake Home & Spa Hanoi
West Lake Home Hotel & Spa Hotel
West Lake Home Hotel & Spa Hanoi
West Lake Home Hotel & Spa Hotel Hanoi

Frequently asked questions

Is free cancellation available at West Lake Home Hotel & Spa?

West Lake Home Hotel & Spa offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

What's there to see within easy reach of West Lake Home Hotel & Spa?

This hotel is situated in Tay Ho within a short 6-minute walk of West Lake and also 16 minutes on foot from Tran Quoc Pagoda. You'll also find Hoan Kiem Lake and Ho Chi Minh Mausoleum within a short drive.

Is there parking available at West Lake Home Hotel & Spa?

No, there isn't parking at the hotel but you'll find nearby parking with discounts available.

Does West Lake Home Hotel & Spa have a casino at the property?

No, West Lake Home Hotel & Spa doesn't have a casino.

Will I find an indoor pool at West Lake Home Hotel & Spa?

No, there is no indoor pool at this hotel.

Is West Lake Home Hotel & Spa a good place to stay for couples?

This lakeside hotel offers many amenities for couples such as a fireplace, in-room massages in some guestrooms, as well as a restaurant.

Does West Lake Home Hotel & Spa have a hot tub?

No, this hotel doesn't have a spa tub.

Does West Lake Home Hotel & Spa feature a restaurant that includes a breakfast menu?

Yes, West Lake Home Hotel & Spa serves free buffet breakfast from its restaurant.

Will West Lake Home Hotel & Spa allow pets to stay for free?

No, pets aren't allowed at West Lake Home Hotel & Spa.

Does West Lake Home Hotel & Spa have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from West Lake Home Hotel & Spa?

The closest major airport to West Lake Home Hotel & Spa is Noi Bai Intl. Airport (HAN), which is 13.4 mi away (30 minutes by car).

Are there rooms with balconies at West Lake Home Hotel & Spa?

No, there aren't any guestrooms with balconies at West Lake Home Hotel & Spa.

West Lake Home Hotel & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 41 out of 111 reviews" "
Rating 8 - Good. 44 out of 111 reviews" "
Rating 6 - Okay. 17 out of 111 reviews" "
Rating 4 - Poor. 6 out of 111 reviews" "
Rating 2 - Terrible. 3 out of 111 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Jinky joy y

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

Ganesh Raj

Business traveler
Liked: Room comfort
Stayed 7 nights in Oct 2019

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money and located centrally
Great value for money, good size rooms, clean and tidy. Right next to a large hostel, don’t be put off by that as the hostel is a great location for all info on trips, booking taxis etc and the staff are mainly from the U.K. You will get some noise if you are located at the front but you get that in virtually every hotel in Hanoi. Located in a good area for bars & restaurants. Try Durty Burger, Black Jacks for good UK style food.
Stayed 1 night in Oct 2019

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

avraham

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveler

Disliked: Staff & service
Not clean, service is subpar, outside of location would not recommend
Stayed 10 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a solid 3 star establishment with everything you could need. The breakfast spread is good, with the view of West Lake from the dining room unexpectedly great. The staff are friendly & helpful. I am happy to recommend this hotel.
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Blood stains on pillow and lizards in bed。it was okay
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Stayed 1 night in Feb 2019

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019