The Hanoi Club Hotel & Lake Palais Residences4.0 out of 5.0
Recent guest reviews
I’ve been to Hanoi before and stayed at the Melia. We were booked here despite wanting to stay at the Melia again. At first glance it looks run down and it is in fact run down. You have to drive through the slums to get here and the street noise can be heard from the rooms. The lobby is grungy and the check in process is slow and outdated. For some reason they won’t allow you to change USD unless they are immaculate yet you get dirty local currency in return. There is one restaurant and it is only acceptable. Breakfast isn’t even worth going down to eat and dinner is ok. 2 days in a row eggs were not cooked and they have raw chicken they put into the pho...All of the drink prices are way inflated in the hotel. The bathroom in my room has no shower curtain or anything to stop the water from flooding the bathroom. The hallways are not air conditioned and very warm. Check out was the most ridiculous I have ever seen. Hotel goes to check your room before letting you check out. They had 2 different size water bottles and charged for the larger of the two 500ml vs 330ml. Pretty deceptive process. I didn’t think to check that the complimentary ones were not the same size as the ones already in the minibar. Definitely wouldn’t stay here again.
We stayed here for three nights. The rooms were good and clean. The staff was very helpful and excellent. They gave us some good recommendations on restaurants with good quality. We enjoyed our trip very much!!
Has lake view, swimming pool, especially a lakeside area for golf course. However, when we have a meeting at coffee corner at lounge, the smell comes from restaurant make us very inconvenient.. Need to improve this point.
The hotel is located next to West Lake and in the most chaotic and exciting area of Hanoi (Sword Lake - West Lake - Old Quarter), so it offers you both a nice lake view and the favorable conditions to see and enjoy the capitol center. The hotel has only 7 floors and the number of lake-view rooms is limited. So try to book it in advance.
Had the chance to stay there for 3 nights. Superior room was pleasant, bath tub in the middle of the room is a new experience. Room kept clean. Bed was a bit hard but acceptable. Housekeeper very responsive. Had a broken button on the table and housekeeper gave another five to replace without even requesting for it. Breakfast is definitely something to work on. Half boiled eggs upon requests are either half cooked or almost hard boiled. Selection of bread looks tired and salad looked worn out. Selection of juices was good enough though. Coffee can definitely be fresher. In short I enjoyed the room better than food although view from room was nothing to shout about.
Rooms comfortable and clean, overlooking tennis court and lake. Really don't like window into bathroom, !! Late arrival, (after flight from Melbourne) and staff unable to process credit card ??!! I was told it was my credit card issue, needed to leave cash deposit, luckily had changed money before arrival !! Breakfast buffet average, staff tried but having has exceptional service elsewhere Hanoi Club fell well short.
I was disappointed that as a regular customer that I wasn't upgraded to a lake view room. Jennifer the Manager explained they were very full at this time. I still think that $ for $ this is one of the best value Hotels I have stayed in anywhere in the world and certainly in Ha Noi. CRITICISM The prices in the bar are too expensive!! You should at least a half price Happy Hour especially since the outside bar is no more. However location wise walk out of the Hotel turn left and there are so many bars where you will by a beer for less than a 1
The rooms are good value and the facilities (gym, pool) and service are excellent. The restaurant is ok continental food but nothing to write home about. Overall, its a really nice choice if one wants to be in West Lake.
We stayed here for one night before the trip to Halong Bay. The hotel is closer to the airport than the hotels in the Old Quarters. It is directly on the shore of the West Lake, so it's easy to walk from the hotel around the lake, to see a pagoda and lots of cafes around the lake. Staff is very helpful: when we needed to speak to the tour bus driver over the phone in Vietnamese to figure out where the bus was, the door man helped to make the call and figure that out. Swimming pool is almost empty in the evenings, so one can swim there alone, making waves on the calm surface. It is also well illuminated.
I stayed in their signature room with the large bath for 4 nights of my honeymoon, upon arrival at 4.30pm our room wasn't ready when walking into the room the cleaners were walking out. I was expecting something nice like in there display pictures but there wasn't anything nice or extra, we had a bad view of buildings not of the lake. The place is clean but very out dated the tiles in the shower needed replacing. The bed was extremely hard, the blinds don't block out all the light so when the sun comes up you are up as well. the toilet became blocked during our stay, the lift near our room was very concerning as we went to hop in with a total of 6 people when max number is 13 and it would not leave the ground it would start to lift and make this funny noise bounce up and down a little and then the doors would open back on the ground two of us had to get out and it was able to take up the other 4 and then us after, the next time we went to use the lift it was "not in service". The breakfast is average with minimal selection. It is a all round average hotel that I wouldn't stay at again.
- Free WiFi and wired Internet in rooms and public areas
- Free valet parking
- Onsite dining
Ho Chi Minh Mausoleum is within 2 miles (3 km) of The Hanoi Club Hotel & Lake Palais Residences while other popular attractions such as Thang Long Water Puppet Theatre are within 3 miles (5 km). This 130-room, 4-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and a restaurant. On a lake, it's also near Hoan Kiem Lake and Temple of Literature.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 2 coffee shops/cafés. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.
All 130 soundproofed accommodations feature sitting areas. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Fireplaces, minibars, and free bottled water are also standard.
Guests of The Hanoi Club Hotel & Lake Palais Residences have access to a full-service spa, a casino, and an outdoor pool. You can take advantage of free valet parking, along with a shuttle from the airport to the hotel (available on request) for VND 660000 per vehicle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a children's pool, a fitness center, and a sauna.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 269 reviews