The Hanoi Club Hotel & Lake Palais Residences4.0 out of 5.0
Recent guest reviews
My wife and I stayed here four nights (originally supposed to be five) and had a wonderful stay. The reason it was four nights is because AirAsia messed up a flight, so we missed our connection in Singapore. When I contacted the hotel to let them know we'd be a day late they were very kind in their accommodation of our situation. The service throughout our stay was excellent. Food at the restaurant was very good to excellent, and the room was terrific. It's what happened after our stay that needs noting. My wife inadvertently left one of her favorite pairs of earrings in a drawer. Neither she nor I spotted them in checking the room, but the housekeeping staff found them, and Monica, the Assistant Front Office Manager contacted us, sent us a confirming photo, and we arranged to have them passed on to a friend for return to us. That's great service! Decent location: not right down town, but much quieter for it. Walking to the Old Quarter took us about 35 minutes, FYI, and Grab was very handy. As a tip, Grab worked better than taxis - less restricted on streets that could be used, apparently.
Located in really good location and by the lake, the property offers great experience both in terms of stay and food quality. There is a golf driving range where you practically throw balls into water.
My wife and I were there for 4 nights. Check in was very smooth. Great front desk staff. The room was nice, but the carpet was old and stained. The bed was comfortable. The shower was okay. I still don't understand why there are big Windows in the bathroom? At least there's a shade to cover the window. The breakfast was very good, lots to choose from. The staff all did a great job.
Nice and big hotel, with large conference rooms, swimming pool and confortable rooms. It's situated about 10-15mn from the historical center by taxi. It has nice views on the lake and a pleasant terrace with large swimming pool. Staff is friendly and helpful, breakfast varied and food for lunch or dinner is good as well.
It’s a mixed bag for a moderate hotel. It was clean. Spartan lobby. Breakfast decent with kind and helpful staff. Bell boy was so helpful with advice! Nothing cozy/comfortable here. Bed felt like sleeping on the box springs. Haven’t had back troubles before, after first night of 4 I was hurting. Seeking a massage didn’t help; she seemed to have zero training.
This hotel would have been suitable, however it was extremely overpriced! The food at the restaurant was terrible and expensive, the local was not ideal and this hotel dose not match it's start rating!
rooms are surely not new but in good condition, the breakfast is fine, the terrace to work or meet is great - you overlook the lake and right in front of you a swimming pool and a driving range. the gym is as almost always nothing beyond a few standard crosstrainers and treadmills. still, the staff is nice and friendly and the price is almost cheap
One of the unique hotel with a driving range on the lake, tennis courts, pool and a gym for us healthy minded travelers. I’ve stayed here for years for business and holidays, and always look forward to coming back.
Golf range onsite, close to everything in Hanoi. While you there try their Singapore dishes. 4* service and location for a 3* price. Highly recommended for long or short stays or business trip and conference.
Really enjoyed the stay here. The room was very large and clean and the bathtub was probably the best I've seen in Hanoi. The view isn't great if you're not choosing a room with a view. The breakfast buffet was average and could definitely improve. For instance, my parter had Udong noodles and it was too salty to be eaten.
- Free WiFi and wired Internet in rooms and public areas
- Free valet parking
- Onsite dining
Ho Chi Minh Mausoleum is within 2 miles (3 km) of The Hanoi Club Hotel & Lake Palais Residences while other popular attractions such as Thang Long Water Puppet Theatre are within 3 miles (5 km). This 140-room, 4-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and a restaurant. On a lake, it's also near Hoan Kiem Lake and Temple of Literature.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 2 coffee shops/cafés. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.
All 140 soundproofed accommodations feature sitting areas. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Fireplaces, minibars, and free bottled water are also standard.
Guests of The Hanoi Club Hotel & Lake Palais Residences have access to a full-service spa, a casino, and an outdoor pool. You can take advantage of free valet parking, along with a shuttle from the airport to the hotel (available on request) for VND 660000 per vehicle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a children's pool, a fitness center, and a sauna.
Reviews from Trip Advisor
86.0% of guests recommend this hotelTotal of 289 reviews