The Hanoi Club Hotel & Lake Palais Residences4.0 out of 5.0
Recent guest reviews
Rooms comfortable and clean, overlooking tennis court and lake. Really don't like window into bathroom, !! Late arrival, (after flight from Melbourne) and staff unable to process credit card ??!! I was told it was my credit card issue, needed to leave cash deposit, luckily had changed money before arrival !! Breakfast buffet average, staff tried but having has exceptional service elsewhere Hanoi Club fell well short.
I was disappointed that as a regular customer that I wasn't upgraded to a lake view room. Jennifer the Manager explained they were very full at this time. I still think that $ for $ this is one of the best value Hotels I have stayed in anywhere in the world and certainly in Ha Noi. CRITICISM The prices in the bar are too expensive!! You should at least a half price Happy Hour especially since the outside bar is no more. However location wise walk out of the Hotel turn left and there are so many bars where you will by a beer for less than a 1
The rooms are good value and the facilities (gym, pool) and service are excellent. The restaurant is ok continental food but nothing to write home about. Overall, its a really nice choice if one wants to be in West Lake.
We stayed here for one night before the trip to Halong Bay. The hotel is closer to the airport than the hotels in the Old Quarters. It is directly on the shore of the West Lake, so it's easy to walk from the hotel around the lake, to see a pagoda and lots of cafes around the lake. Staff is very helpful: when we needed to speak to the tour bus driver over the phone in Vietnamese to figure out where the bus was, the door man helped to make the call and figure that out. Swimming pool is almost empty in the evenings, so one can swim there alone, making waves on the calm surface. It is also well illuminated.
I stayed in their signature room with the large bath for 4 nights of my honeymoon, upon arrival at 4.30pm our room wasn't ready when walking into the room the cleaners were walking out. I was expecting something nice like in there display pictures but there wasn't anything nice or extra, we had a bad view of buildings not of the lake. The place is clean but very out dated the tiles in the shower needed replacing. The bed was extremely hard, the blinds don't block out all the light so when the sun comes up you are up as well. the toilet became blocked during our stay, the lift near our room was very concerning as we went to hop in with a total of 6 people when max number is 13 and it would not leave the ground it would start to lift and make this funny noise bounce up and down a little and then the doors would open back on the ground two of us had to get out and it was able to take up the other 4 and then us after, the next time we went to use the lift it was "not in service". The breakfast is average with minimal selection. It is a all round average hotel that I wouldn't stay at again.
Great hotel. In my opinion a good gym for beeing in a hotel. Bar is not really good and staff should be able to talk better english (to not understand what "nuts" means, is a bit strange...). Restaurant-food I didn't really like, but breakfast is good. We had the signature-room and it's great!
We booked this room after 1 years to travelling, it was a little bit expensive but when we arrived.. we were disappointed. The view on the city weren't beautiful. We wanted to play squash because normally it's free. But not really, you have to rent your rackets and it's not cheap. Employees speak vietnamse and laugh just in front of us.
The hotel is clean and only a short walk from the old town. Its the best area to stay if you want to visit the city and you don't want to spend 300usd a night on the intercontinental next door. The front desk staff is amazing. They went above and beyond any kind of expectation when resolving some lost property after we had left the hotel.
Dialed the phone number to ask their price in order to compare the price between hotels (because I found that in Vietnam if you contact them directly, they usually offer cheaper price than the price online). The woman answered with a boring voice. I asked the price of Signature Double Room (hoping to have a romantic night). She offered much higher price than the price online. I asked why the price is so different, she did not answer my question nor explain any further, just immediately told me "then just book online". Totally pissed off. Surely I did not stay here but feel the need to warn people about the bad behavior, disrespecting from their staff. They might have good location in front of the big lake but, never ever come here.
Nice view and all step had welcome friendly and much more convenience during the stay hotel. We revommendation stay this hotel if visit Ha Noi city. Will experience kindness and nice window view when you stay.
- Free WiFi and wired Internet in rooms and public areas
- Free valet parking
- Onsite dining
Located in Tay Ho within 2 miles (3 km) of Ho Chi Minh Mausoleum, The Hanoi Club Hotel & Lake Palais Residences is within a few miles (5 km) of other popular sights such as Thang Long Water Puppet Theatre. This 130-room, 4-star hotel welcomes business and leisure travelers with a full-service spa, a casino, and a restaurant. On a lake, it's also near Hoan Kiem Lake and Temple of Literature.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 2 coffee shops/cafés. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.
All 130 soundproofed accommodations feature sitting areas. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Fireplaces, minibars, and free bottled water are also standard.
Guests of The Hanoi Club Hotel & Lake Palais Residences have access to a full-service spa, a casino, and an outdoor pool. You can take advantage of free valet parking, along with a shuttle from the airport to the hotel (available on request) for VND 660000 per vehicle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a children's pool, a fitness center, and a sauna.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 262 reviews