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16-18 Bat Su, Hanoi,
1-844-663-2269

Recent guest reviews

It was in the old quarter and conveniently located. But the walls are so thin you can hear everything next door. Most staff were friendly and helpful, all but one man at the front desk. Other than that didn't think the hotel was worth what we paid for.

Just an average small hotel in the old quarter. High price for what you get. Conveniently located. But walls are thin so you can hear everything in the corridor and in next room. Most staff were Friendly and helpful.

I liked that breakfast was included and it was a great selection of food. I didn’t like the location too much. Busy street. But it was close to lots of shops so it was ok

Great location and service! Good wifi and strong air conditioning.

Service is wonderful! Great location!!! We will stay here every time we come to Hanoi now

The staff was very helpful and friendly. The room was spacious and comfortable.

We absolutely loved our stay here. The staff was wonderful and the room was spacious and clean.

Wonderful staff. Everyone went above and beyond the call of duty. Mmy husband left a credit card and someone offered to bring it to the airport for him Couldn't ask for better service thank you again Serene Boutique staff .

Excellent customer services. Breakfast was good with a lots of choices.

16-18 Bat Su Hanoi

Hotel highlights

  • Walking distance to Hanoi Old City Gate and Hoan Kiem Lake
  • Free WiFi in rooms and public areas
  • Spa
  • Concierge services

Located in Hoan Kiem, Serene Boutique Hotel & Spa is within a 10-minute walk of popular sights such as Dong Xuan Market and Hanoi Old Town Night Market. This 4-star hotel has 46 guestrooms and offers conveniences like 24-hour room service, a full-service spa, and free in-room WiFi.


Dining

Savor a meal from the comfort of your room with 24-hour room service.


Rooms

All of Serene Boutique Hotel & Spa's 46 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Free bottled water, safes, and phones are other standard amenities.


Property features

Guests of Serene Boutique Hotel & Spa enjoy features like a full-service spa, free WiFi in public areas, and spa treatment rooms. Airport transportation is made easy with an airport shuttle (available 24 hours) for VND 410000 per vehicle one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this spa hotel include express check-in, free newspapers, and laundry facilities.

Room options

Superior Twin Room

2 Twin Beds | Sleeps 2

Executive Double Room

1 Double Bed | Sleeps 2

Deluxe Double or Twin Room

1 Double Bed | 2 Twin Beds | Sleeps 3

Superior Double Room, No Windows

1 Double Bed | Sleeps 2

Guest reviews for Serene Boutique Hotel & Spa

Everyone (6) Couples (2) Family (3)
3
Family

It was in the old quarter and conveniently located. But the walls are so thin you can hear everything next door. Most staff were friendly and helpful, all but one man at the front desk. Other than that didn't think the hotel was worth what we paid for.

By on Dec 23, 2019

Review comment responded on Dec 23, 2019

We are sorry to hear about that. We hope we can have another chance to serve you better next time.

4
Family

Just an average small hotel in the old quarter. High price for what you get. Conveniently located. But walls are thin so you can hear everything in the corridor and in next room. Most staff were Friendly and helpful.

By on Dec 21, 2019

Review comment responded on Dec 23, 2019

We are sorry to hear that. We hope we can have another chance to serve you better next time.

3
Everyone

By on Dec 4, 2019

Review comment responded on Dec 6, 2019

Dear Sir/ Madam, Thank you so much for your review for our hotel. We apologies when your stay was not as good as we all expected. We hope to have a chance to serve you better in the future. Yours sincerely, Danny Cap Hotel Manager

4
Friends

I liked that breakfast was included and it was a great selection of food. I didn’t like the location too much. Busy street. But it was close to lots of shops so it was ok

By on Oct 7, 2019

Review comment responded on Oct 8, 2019

Thanks for choosing our hotel! We are sorry for not satisfying about hotel location.

5
Family Partner Couples

By on Oct 4, 2019

Review comment responded on Oct 5, 2019

Dear Sir or Madam, Thank you so much for your excellent review for our hotel. We high appreciate it. We wish to have a chance to serve you again in the future. Your sincerely, Danny Cap Hotel Manager

5
Everyone

By on Sep 27, 2019

Review comment responded on Sep 27, 2019

Dear Sir or Madam, Thank you so much for your excellent review for our hotel. We high appreciate it. We wish to have a chance to serve you again in the future. Your sincerely, Danny Cap Hotel Manager

5
Friends

Great location and service! Good wifi and strong air conditioning.

By on May 21, 2019

Review comment responded on May 22, 2019

Dear Sir/ Madam, Thank you so much for your excellent review for our hotel. I high appreciate it. We wish to have a chance to serve you again in the future. Your sincerely, J

5
Everyone

Service is wonderful! Great location!!! We will stay here every time we come to Hanoi now

By on May 13, 2019

Review comment responded on May 13, 2019

Dear Sir or Madam, Thank you so much for your excellent review for our hotel. We high appreciate it. We wish to have a chance to serve you again in the future. Your sincerely, Jenny Le Hotel Manager

5
Partner Couples

The staff was very helpful and friendly. The room was spacious and comfortable.

By on Feb 8, 2019

Review comment responded on Mar 31, 2019

Dear Sir/ Madam, Thank you so much for your excellent review for our hotel. We high appreciate it. We hope to have a chance to welcome you back in the near future. Your sincerely, Jenny Le Hotel Manager

5
Everyone

We absolutely loved our stay here. The staff was wonderful and the room was spacious and clean.

By on Nov 30, 2018

Review comment responded on Nov 30, 2018

Dear Sir/ Madam Thank you so much for your excellent review for our hotel. We high appreciate it. We hope to have a chance to welcome you back in near future. Your sincerely, Jenny Hotel Manager

Serene Boutique Hotel & Spa

16-18 Bat Su, Hanoi,
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