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Pullman Hanoi Hotel

4.5 out of 5.0

Recent guest reviews

This is a truly excellent hotel. The staff are incredibly friendly and attentive always willing to give you advice on when to go to sites etc. The food was also fantastic. It is incredibly hard to fault these guys as everything they do is absolutely perfect. Don’t change anything. It is amazing

just spent 3 nights here all very good well looked after plenty of options and easy cab trip to old qaurter overall pullman standard and met all expectations . executive lounge staff were very helpfull and attentive and helped us sort out a cruise in halong

The room is clean, and well maintained. Room facilities are all nicely placed - the good Wifi, the power sockets, the bathroom, etc. Breakfast lounge is comfortable and food is excellent. Services are also excellent. Room is tidied even after I left the room for just a few hours and got back in the afternoon.

Hotel was nice, rooms were excellent, and staff are nice. However the price is overpriced if you compare it to other hotel chains (around different areas in Hanoi) The hotel has a nice pool, and a nearby coffee place

Feel very welcome whenever I am back at Pullman Hanoi, special thanks to Miss Loan, Miss Lan,Miss Van & Miss Trang for take good care of me during my stay from 2-7 April 2018. These ladies are always smiling even under pressure, mean they are very well train and act very professional in their job. Well done ladies and Pullman Hanoi Team.

Located in the busy part of Hanoi with easy access to everything. This is one of the better hotels with all the mod cons. The rooms are neat and very clean and has a good restaurant although it is on the expensive side. You can walk around with no worries or concerns as very safe.

I’ve been at this hotel for about 3 hours now and it’s been terrible so far. Firstly we couldn’t get the two rooms in the booking on the same floor, one of the rooms was so dim and was a joint room with no lock on our side. I asked for a different room and was given one. No help getting our baggage to the new room or any apologies given. The gentlemen just gave the old key back to retrieve our bags. Hotel is quite run down and the hallways smell. The room is quite small and average, not to a 5 Star standard at all. Water pressure in the shower is terrible!The 4 stars I spent the last two weeks in have been leagues ahead of this one. Finally after a long day of travel we ordered two meals from room service. We were told it will be ready in 30 mins. Called reception to check after 40 and someone that couldn’t speak much English was sent to the room to say one of the meals couldn’t be made ?! We couldn’t communicate any other order or anything else due to the language issue. After calling back in one hour we were finally told one meal was on the way. While we were offered a discount there was two of us that had to share one single meal! The rice dish was described to have an egg on top which didn’t come either. Not looking forward to the three nights here if the first few hours have been this bad. Came here as I’ve had good experiences with the Accor brand but I doubt I would risk this again .

Pullman Hanoi is a little further from the old quarter than other hotels we have stayed at in Hanoi, however with young kids we figured it’s easier to grab a taxi anyways (about 10mins- depending on traffic). Hotel is large and staff very friendly welcoming us. We are platinum Accor members so we’re taken up to the lounge which offers breakfast and canapés/drinks of an evening. The lounge itself was pretty dated and “stiff” compared to other lounges we have visited, however we were greeted very friendly by the staff, especially Jayden who went out of his way to make sure we were looked after. It was my wife’s birthday during our stay so he (in stealth) made arrangements for us to do a street walking tour of Hanoi and arranged a birthday cake for our return. All without her knowing. Exceptional service over and above! Restaurant had some good food- offers a large buffet however we alacart with the kids and weren’t disappointed with any of the Vietnamese dishes (when they say dish comes with “lots of herbs” they mean it!). Would visit the hotel again next time we are in Hanoi.

I stayed for Business at the Pullman Hanoi for 5 days in March, a great hotel in a great location, easy to find and centrally positioned. The GM and his team provided excellent service throughout my stay. The staff in the Executive Lounge and breakfast restaurant were friendly and attentive. As a frequent gym user, the Pullman Hanoi has a very good gym, spacious and very well equipped including the minor touches such as Bananas for a pre-work out boost, cold towels and infused water in the fridge. I will definitely stay here again on my next visit to Hanoi

The hotel is great, wonderful service, extraordinary breakfast ! Wide rooms,quiet and very clean. Nice swimming pool and great gym and spa. The only limit is the location, the area is not very beautiful, but at a ten minute walk from the Literature Temple and the Koto restaurant. Anyway taxis are very cheap and will bring you at the center of the city in a few minutes.

40 Cat Linh Street Hanoi

Hotel highlights

  • Walking distance to Temple of Literature
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located in Dong Da within a short walk of Temple of Literature, Pullman Hanoi Hotel is within a mile (2 km) of other popular sights such as Ho Chi Minh Mausoleum. This 240-room, 4.5-star hotel has a winery, a full-service spa, and a restaurant. In the historical district, it's also near Thang Long Water Puppet Theatre and Hoan Kiem Lake.


This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.


All of Pullman Hanoi Hotel's 240 soundproofed rooms provide sofa beds, free minibar items, and electric kettles. Guests can expect 32-inch TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free newspapers, free bottled water, and safes are other standard amenities.

Property features

Guests of Pullman Hanoi Hotel have access to a winery, a full-service spa, and an outdoor pool. You can take advantage of free parking, along with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a spa tub, and a sauna.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, 2 Twin Beds

Twin 2 | Sleeps 3

Deluxe Executive, 1 King Bed

King 1 | Sleeps 3

Deluxe Executive, 2 Twin Beds

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

80.0% of guests recommend this hotel

Total of 739 reviews