Pullman Hanoi Hotel4.5 out of 5.0
Recent guest reviews
Pullman is always going to have comfortable rooms, quality amenities and good eating options. What is missing is a better customer perspective from the staff. They are focused on their procedures and customer comes second. That is not Pullman standard.
The gym here is second to none and the service from the concierge team was fantastic. Executive lounge was good but not great. The buffet breakfast was impressive. Very good range of food offered. The hotel didn't really have a true welcoming feel overall unfortunately. Service other than concierge team could be improved. Pool is lacklustre compared to other 5 star hotels.
When was the last time you came to a hotel and NOT one single person said welcome? This was our experience at the Pullman, Hanoi. Everything good is there in the hotel except a personal touch, the human oomph :( sad for a country like Vietnam where people are usually very warm and welcoming. Staff are very polite, ready to help but you can instantly feel it’s because they have been trained and asked to be professional. There is nothing wrong with that until you know there are many five star hotels now a days which do make you feel welcome and treat you with human touch. Only exception was Mai at the restaurant in this hotel was an exception. She was very welcoming and seemed genuine. Food at the restaurant was really delicious and their room service is absolutely up to the mark; service was immaculate. Laundry service was as good as expected. A FIVE STAR rating from our entire family. The hotel is lovely; expansive lobby. OK size room but shockingly there is no wardrobe or drawers in the room. Housekeeping is bare minimum at times. Attention to detail and promptness should be improved. For example, we requested our luggage to be at the lobby at 7.15 and at 8.10 they weren’t there and nobody was even bothered about it. The worst possible experience was this- we didn’t realise we must ‘consume’ our drink and snacks/food at the lobby seating area if we want to seat there before the New Year’s eve celebration. Nobody told us anything to finish our food downstairs. So ordered our after dinner dessert and drinks at the restaurant and then when we came down to the lobby (immediately a floor down from the restaurant) and took some chairs at the lobby. We have been told if we don’t order and finish our food and drink there, we were not allowed to seat their! I’m not talking about restaurant area or bar chairs- lobby seating! I don’t know if it happened to anyone else in the entire world of Five Star hotel history but this is how Pullman Hanoi treated us! My kids were upset but we couldn’t just stand there and do nothing so we had to go back to our room! Great start of the NY countdown, thanks to Pullman staff. Worse, four of us used three chairs only but a ‘drink ordering’ guy took our chair just when my 4 year old wanted to seat there! The hotel staff saw what happened but didn’t say a word as that person was obviously spending money on drinks. I went to the man and asked him why he did that but he was completely dismissive of his rudeness and kept telling me there was one chair short for him and the hotel staff ignored me completely. A nice hotel, good staff, good service and delicious food but this experience was disappointed us all to the core. If I take away this experience, and if Pullman promises to say ‘Welcome’ I will happily recommend this hotel to any business and leisure traveller.
Lots of people raving about this hotel - but I might suggest you check where else they have reviewed so you get a benchmark of expectation. The communal areas were actually good - great lobby, good restaurant and a good gym. But the rooms are horrible - old, inadequate and honestly, they smell of must. I was on the second floor along with a colleague, and he also complained. Beds were uncomfortable also. Lastly - don’t boast about offering a free minibar, as a massive service and advantage; only for it to be a couple of cans of coke, and water. Next time, stay at the Intercon Hanoi or ever the mildly better Hilton Opera Hanoi.
From check in to check out the Pullman was perfect. Clean and tidy and no fuss for business travel with a well appointed room. The staff are all very polite and make an effort to allow you to relax. The door staff particularly are to be commended on their help when I was carrying luggage and dealing with taxi drivers on my behalf. Highly recommended and would stay here again!!
My stay at this hotel was simply excellent. When a few things could have gone pear shape due to booking errors, it is the manner in which it is handled by the staff is the key, and they were excellent. The location is great (around 2.5kms from old quarter) and the foyer entrance presents as a welcoming and high class venue. Rooms were really comfortable, bed was extra comfortable, and the Club Lounge was really really good. The dining area and bar area in foyer all top notch and laid out really well. It is a spacious comfortable, warm and inviting hotel with first class staffing. Will be my venue of choice for future stays in Hanoi.
I am still in the hotel when I write this review. During booking, I requested non-smoking room but during check in they provided me a SMOKING room without informing me! After I get into the room I realised that and ask front desk, they told me there is no other room available!! I inhale the smoke smell for the whole night. Unethical, totally disappointed!! Stayed in room 1405 - the smoking room!
Great Attention to detail, service and comfort. Good location with very helpful staff, especially when planning a trip and organizing transportation. Fantastic bed. Loved the newspaper service by Pressreader.
I stayed in this hotel last March, and was really looking forward to staying again. The airport shuttle service was smooth, the check in was quick and easy, the rooms are gorgeous, the breakfast is AMAZING, room service was delicious and reasonably priced, and the bar staff is friendly. I did not have a single problem during this stay, and I would for sure book this hotel again.
Looking from outside, the hotel seems to be very modern and cosy place to stay. The lobby is extraordinary large, with 2 or 3 souvenir shops and a fancy bar. The architecture reminds the Sofitel hotels more than our day’s Pullman hotels. The hotel is far from POI in Hanoi, but not that far, a 3 usd ride will get you to downtown. The hotel is located in a quiet area, opposite the road there is a small street where you will find few special meals from northern regions, small restaurants and street food, good and cheap. The room had 2 very comfortable beds, the room has all required equipments with a 5 stars hotel. The room was about 15m2, desk, minibar, chairs with a small round table. It was a small room comparing to other Pullmans or common 4 and 5 stars hotels. Looking at the furniture and the carpet, I guess it was built with 90’s or early 2000’s architecture. The swimming pool is at 1st floor, outside And above the main entrance has a very decent size. I haven’t tried it because of the weather but it is a good reason for choosing this hotel. The rate for the room was very competitive and fair enough it includes the minibar consummation, even though Saigon Pullman is much modern and is in higher level but you’ll pay double prize. Well beside the room size and it ugly carpet, i feel comfortable enough for it prize and the overall good service.
- Walking distance to Temple of Literature
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
Located in Dong Da within a short walk of Temple of Literature, Pullman Hanoi Hotel is within a mile (2 km) of other popular sights such as Ho Chi Minh Mausoleum. This 240-room, 4.5-star hotel has a winery, a full-service spa, and a restaurant. In the historical district, it's also near Thang Long Water Puppet Theatre and Hoan Kiem Lake.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.
All of Pullman Hanoi Hotel's 240 soundproofed rooms provide free minibar items, sofa beds, and electric kettles. Guests can expect 32-inch TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free newspapers, free bottled water, and safes are other standard amenities.
Guests of Pullman Hanoi Hotel have access to a winery, a full-service spa, and an outdoor pool. You can take advantage of free parking, along with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 710 reviews