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Pullman Hanoi Hotel

4.5 out of 5.0

Recent guest reviews

Great place to start a trip around Vietnam but I think the Old Quarter is better suited for walking. An experience is to be had in crossing the ultra busy roads and I feel not a place for little Children. Nights by the LAke are glorious and there is a cafe where westerners hang out and play their music and all are welcome. One day to Hai Long BAy was enough as it takes 3 hours there and back. Some stay over night. Food in the Pullman was good with a wide spread from Vietnamese to European dishes available each day and in the evnings. Concierge was helpful and would summon taxis and give a general quote as to the cost of a short trip.

This is a fabulous hotel offering 5 stars at an affordable price, being an Accor member helps as well. The staff and the service is first rate, the hotel and rooms are outstanding, the buffet breakfast is extensive and completely satisfactory for all nationalities, the dinner buffet not so great. The biggest negative is the location, it’s in a very industrial part of the city and there is nothing of interest within walking distance of the hotel, you have to use taxis and beware the rip off taxis that target tourists with their accelerated meters.

Hotel is old and need a good refurbishment on its premises. Location is not ideal for shopping and leisure. Perhaps it is ok for business - if you only come back to sleep. The restaurant on the first floor is huge - however, didn't find anything appetizing about the food. Salad leaves looked wilted and small fruit flies hovered around the fruits. Expected better really

we´ve been on a conference with Business Partner from Asia. We stayed 3 nights and had great service and good attention from the hotel. Food in the Chemise restaurant was excellent. Breakfast with huge choice. Local and continental. I´d go again.

You will then be standing outside the PH. We stayed for two nights, part of an airfare/hotel package. PH seems to be more of a business hotel given its location in Hanoi. The immediate surroundings of the hotel are not particularly interesting, with broken and impassable pavements, construction works etc. etc.. The PH is clean and comfortable. We had free snacks and drinks in the minibar. Wi-fi works well. The breakfast buffet (La Cheminee) is pretty good with a wide range of food. All staff are very polite and attentive. A good stay.

Stayed for 3 nights in their VIP rooms with my parents, and never coming back. Both my parents had the lovely experience of being yelled at by staff members for inane reasons, and when staff weren't being deliberately rude, they just ignored you or simply weren't there. The room was spacious and would've been considered lovely about 20 years ago, with the air conditioner in the living area broken (though fixed on the second day by a handy man). Our room had access to a large balcony, which was nice. Their VIP lounge is a joke. It looks like a school library with a few chairs and tables and couches and, if you're lucky, 1-2 staff members. There is a tiny buffet in the corner with nibbles and their 'cocktail hour' advertised everywhere? That was a table with a few bottles of spirits, a bucket of coke cans and two bottles of wine. When I asked somebody if I could have a drink, she said she didn't know how to, so I should make it myself - "There are the cups". Persons staying in VIP rooms need to check in and out at the VIP lounge; one would think it would be pertinent to have a staff member there to do so. I had to knock on the door of the kitchen area and call around for 5 minutes to be able to check out. There were always 2 gentlemen at the entrance at any time, happy to press this little bell that calls Taxi's over, but little else. They did not help open doors, unload luggage or load luggage into cars, or inform guests of when their pick up service had arrived. They did not help open doors even when they saw me with 2 suitcases and 2 bags and clearly struggling. Thank goodness the Taxi drivers helped with my bags. The breakfast buffet on level 1 was a large beautiful restaurant, with plenty of options. Upon arriving, we told them our room number (VIP rooms have breakfast included). So a staff member pointed to a table and said "That one's free". Suffering from jet-lag, I was in dire need of a coffee, but this waitress didn't seem the be the one to ask, so I went to the tea and coffee station, where I stood awkwardly for a few minutes while the staff there chatted among themselves. When I finally managed to ask for a coffee, he didn't mention if I should wait or if it would be brought to the table, so more standing awkwardly. Upon leaving the buffet, my mum who always grabs more than she should, didn't feel she should waste all the fruit she was leaving behind so grabbed an apple in the hand. The restaurant manager stopped her at the entrance, in front of everybody, and yelled at her "Food is to be eaten in the restaurant, NOT taken outside!" There were no signs anywhere saying food could not be taken, so my mum simple explained she didn't know and didn't want to waste food, to which she was yelled at once more "Food is to be eaten IN the restaurant". So we left the apple on the display cabinet and left. As VIP guests, we were given vouchers for 'welcome drinks'. When my dad tried to ask for orange juice with it, he was yelled at with "Freshly pressed juice is ONLY available at breakfast!", so he walked away with 3 cans of beer instead. I have never seen a hotel staff member see it fit to yell at guests where a few kind words would have sufficed; and this hotel had it happen twice. I'm not sure if it was due to the fact that we're Vietnamese, but paying guest should be treated as guests. And this was the VIP treatment. I highly recommend staying elsewhere.

We stayed for 5 nights at Pullman Hanoi and were a little disappointed. The hotel is a little tired in many areas and rooms and the lack of visible management could be improved. The message we send during online checkin a couple of days before arrival, had not been seen by anyone. Everything was fixed on day 2 of our stay. Transfer from/to airport was perfect and the Club selection of food and drinks was acceptable. We might be back.

The Pullman is a great place to stay and places of interest are easy to reach from this spot. The Hotel is great, clean and the staff is always welcoming and friendly. In my past years as well, I always felt good in this place and I am going to choose it for sure again for all my next stays. Thank you to the Pullman Hanoi Team.

Stayed 2 nights in the pullman for business. The staff were great and always ready to assist. Hotel lobby was spacious with high ceiling. Rooms were of average size but a refurbishment is needed as the bathroom is quite worn out and the carpet was dark thus making the room slightly dark. The bed and pillows were too soft and uncomfortable for me personally. Bathroom amenities were good and breakfast spread had a reasonable variety although quality of food could be better. Location wise, lotte mall is about 10mins away.Highlands coffee is at the doorstep but either then that, there is no food outlets nearby at all.

Travelling through the region we decided to stop off at the Pullman Hanoi. We had a gift voucher for three days stay issued by the GM of the hotel. I emailed the hotel Friday, they could only offer the possibility of a response within 48 hours. Well it is Monday afternoon now and still no answer, probably an indication of the class and efficiency of the hotel operation. Maybe better that we missed the option.

40 Cat Linh Street Hanoi

Hotel highlights

  • Walking distance to Temple of Literature
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located in Dong Da within a short walk of Temple of Literature, Pullman Hanoi Hotel is within a mile (2 km) of other popular sights such as Ho Chi Minh Mausoleum. This 240-room, 4.5-star hotel has a winery, a full-service spa, and a restaurant. In the historical district, it's also near Thang Long Water Puppet Theatre and Hoan Kiem Lake.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.


Rooms

All of Pullman Hanoi Hotel's 240 soundproofed rooms provide sofa beds, minibars, and electric kettles. Guests can expect 32-inch TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free newspapers, free bottled water, and safes are other standard amenities.


Property features

Guests of Pullman Hanoi Hotel have access to a winery, a full-service spa, and an outdoor pool. You can take advantage of free parking, along with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a spa tub, and a sauna.

Room options

Deluxe Room, 1 King Bed, City View

King 1 | Sleeps 3

Deluxe Room, 2 Twin Beds, City View

Twin 2 | Sleeps 3

Deluxe Executive Room, 1 King Bed, City View

King 1 | Sleeps 3

Deluxe Executive Room, 2 Twin Beds, City View

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 677 reviews