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Pentstudio West Lake Hanoi

4.0 star property

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LCD TV
LCD TV
Premier Loft, 1 Bedroom | In-room safe, soundproofing, iron/ironing board, free cribs/infant beds
LCD TV
Executive Loft, 1 Bedroom | In-room safe, soundproofing, iron/ironing board, free cribs/infant beds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
699 Lac Long Quan Street, Hanoi, 10000
  • Place, Lotte Mall Tay Ho
    ‪5 min walk‬
  • Place, Ho Tay Water Park
    ‪10 min walk‬
  • Place, West Lake
    ‪12 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Loft, 1 Bedroom

Deluxe Loft, 1 Bedroom | In-room safe, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Loft, 1 Bedroom

  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Loft, 1 Bedroom

Executive Loft, 1 Bedroom | In-room safe, soundproofing, iron/ironing board, free cribs/infant beds

Executive Loft, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 807 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Loft, 1 Bedroom

Premier Loft, 1 Bedroom | In-room safe, soundproofing, iron/ironing board, free cribs/infant beds

Premier Loft, 1 Bedroom

  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Loft, 2 Bedrooms

Premier Loft, 2 Bedrooms | In-room safe, soundproofing, iron/ironing board, free cribs/infant beds

Premier Loft, 2 Bedrooms

  • 1894 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About the neighborhood

Hanoi

Located in Tay Ho, Pentstudio West Lake Hanoi is within a 10-minute stroll of sights such as Trinh Cong Son Walking Street and Lotte Mall Tay Ho. This 151-room, 4-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Lotte Mall Tay Ho - 5 min walk - 0.3 miles
  • Trinh Cong Son Walking Street - 5 min walk - 0.3 miles
  • Rising Sun Park - 8 min walk - 0.5 miles
  • Ho Tay Water Park - 10 min walk - 0.6 miles
  • West Lake - 12 min walk - 0.6 miles

Getting around

  • Ga Co Loa Station - 13 min drive
  • Hanoi Long Bien Station - 17 min drive
  • Noi Bai Intl. Airport (HAN) - 22 min drive

Restaurants

  • ‪Highlands Coffee Veam - ‬5 min walk
  • ‪Pizza 4Ps - ‬9 min walk
  • ‪Anh Hoa Restaurant - ‬12 min walk
  • ‪Bánh Cuôn Nóng - ‬8 min walk
  • ‪Mixue - ‬7 min walk

About this property

Pentstudio West Lake Hanoi

At Pentstudio West Lake Hanoi, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for VND 867000 per vehicle one-way. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include meeting rooms and a business center.
Guests can expect free WiFi and LCD TVs. Bathrooms offer hair dryers, free toiletries, and bathrobes. Kitchenettes, washers/dryers, and dining areas are other standard amenities. Limited housekeeping is available.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: VND 195,000 per person
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Madam Sen

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool
  • Playground

Family friendly

  • In-room crib
  • In-room kitchenette
  • In-room washer/dryer
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting rooms

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 20 floors
  • Built in 2019
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Kitchenette
  • Limited room service
  • Separate dining area

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for VND 577500 per pet, per night
  • 2 total (22 lbs is the maximum weight per pet)

Children and extra beds

  • Rollaway/extra beds are available for VND 940000.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately VND 195000 per person
  • Airport shuttle fee: VND 867000 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: VND 577500 per pet, per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 940000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Pentstudio West Hanoi Hanoi
Pentstudio West Lake Hanoi Hotel
Pentstudio West Lake Hanoi Hanoi
Pentstudio West Lake Hanoi Hotel Hanoi

Frequently asked questions

What can I see around Pentstudio West Lake Hanoi?

This hotel is situated in Tay Ho within a 10-minute walk of Lotte Mall Tay Ho and Trinh Cong Son Walking Street. You'll also find Hoan Kiem Lake and West Lake within a short drive.

Will I be able to park at Pentstudio West Lake Hanoi?

Yes, self parking is offered for free at the hotel.

Does Pentstudio West Lake Hanoi feature a casino at the property?

No, Pentstudio West Lake Hanoi doesn't have a casino.

Will I find an indoor pool at Pentstudio West Lake Hanoi?

Yes, this hotel has an indoor pool.

Is Pentstudio West Lake Hanoi a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a kitchenette and bathrobes as well as a bar.

Does Pentstudio West Lake Hanoi have a hot tub?

No, there isn't a spa tub at this hotel.

Does Pentstudio West Lake Hanoi feature a restaurant that includes a breakfast menu?

Yes, Pentstudio West Lake Hanoi serves buffet breakfast for a surcharge each morning at Madam Sen.

Does Pentstudio West Lake Hanoi allow pets to stay for free?

Although they can't stay for free, pets are welcome at Pentstudio West Lake Hanoi for a fee of VND 577500 per pet, per night.

Does Pentstudio West Lake Hanoi have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Pentstudio West Lake Hanoi?

The closest major airport to Pentstudio West Lake Hanoi is Noi Bai Intl. Airport (HAN), which is 11.7 mi away (22 minutes by car).

Are there rooms with balconies that I can book at Pentstudio West Lake Hanoi?

Yes, some guestrooms at Pentstudio West Lake Hanoi offer a balcony.

Pentstudio West Lake Hanoi Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 13 out of 19 reviews
Rating 8 - Good. 2 out of 19 reviews
Rating 6 - Okay. 0 out of 19 reviews
Rating 4 - Poor. 2 out of 19 reviews
Rating 2 - Terrible. 2 out of 19 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

4/10 Poor

Bradley, lagrange

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The price was okay but a little higher than what was expected for the quality of the personal care items.
Stayed 1 night in Oct 2024

10/10 Excellent

Tariena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Oct 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 8 nights in Sep 2023

4/10 Poor

Jung Hyun

Stayed 1 night in May 2023

8/10 Good

Brian, Crewe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location to be close enough to the heart of Hanoi but far enough out to enjoy some peace! A beautiful location in a beautiful city with plenty of room to spread out and relax.

10/10 Excellent

Vanloan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a new property with large glass windows that let in a lot of light. I stayed in a studio with a loft on an upper floor, and it was a pleasant experience due to the view of the city below. The studio has a tall ceiling, which made it an airy and open space. The kitchen was useful, because I could do some light cooking, and gave it a more home-y experience. The one concern I did have was accessibility. One needs to climb a tall staircase to get up to the loft. Therefore, I would not recommend it to an elderly or disabled person.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Spacious suites

My colleague and I stayed here in separate suites for a business trip. I'm not sure I've ever had a more spacious suite anywhere! I loved that they provided a massive jug of water on arrival, so you aren't nickel and dimed for little water bottles. In-suite laundry and a beautiful bathroom rounded out the experience. The restaurant is good, but a bit pricy with limited hours. Customer service is lacking. As a business traveler, I will consider other options in the future due to their inflexibility and leaning on "policy" as an excuse. Most visitors like to stay in the Old Quarter of Hanoi, but we loved walking to the West Lake area for cafes, art, and culture.
Stayed 8 nights in Nov 2022

2/10 Terrible

anh, Glen Cove

Stayed 1 night in Oct 2022

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully managed property that worked out well in a pinch for my wife and me when our flight was cancelled. Staff was very courteous and accomodating. The rooms were very spacious and clean.
Stayed 1 night in Sep 2022

10/10 Excellent

Ratchanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superrrrrrrrrrrrrrrrrr
Stayed 1 night in Jun 2022

10/10 Excellent

HIROSHI, CHIGASAKISHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
昨年もお世話になりとても素晴らしかったのでリピートです。
Stayed 5 nights in Nov 2023

10/10 Excellent

HANKYU

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

가격 대비 최고!

가격 대비 매우 훌륭해요!
Stayed 4 nights in Oct 2023

10/10 Excellent

Carl Mikael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

HIROSHI, CHIGASAKISHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
どのstaffも感じがよく快適に9日間を過ごせました。

2/10 Terrible

UNI MILK

Stayed 2 nights in Nov 2022

10/10 Excellent

Nobuaki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
おしゃれな設備です。
Stayed 1 night in Jun 2022

10/10 Excellent

DEOG JU

Stayed 5 nights in May 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and the amenities are well prepared. But the swimming pool was closed during the stay. I don’t know if it was because of the virus or not. Without that, everything is great.
Stayed 4 nights in Feb 2020

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