2/10 Terrible
Horace
2 dic. 2025
No le gustó: Limpieza y comodidad de las habitaciones
This "hotel" does not appear to exist. There are no contact details for this "hotel" anywhere online.
I booked this “hotel” through Hotels.com. I contacted the “hotel” through the Hotels.com website to ask a question about check in time. I received a WhatsApp message from someone claiming to be from the “hotel”. I also asked for the full postal address as I couldn’t find it on Google Maps or any other maps (when you type in the address in Google Maps you get the pictures below). The “hotel” representative wouldn’t give it to me despite numerous requests. The day before we were due to check in, we received the following message:
We’re very sorry to inform you that due to unexpected power outage issues caused by heavy rain/water leakage, our hotel is temporarily unable to host guests at the moment.
We sincerely apologize for the inconvenience. We are already working with the platform to process a full refund directly to your card, you don’t need to do anything; it will appear within 3–4 working days.
As an additional apology for this situation, please keep the receipt of your new hotel booking, and we (together with the platform) will provide an extra 20% compensation.
Thank you for your understanding and patience. 🙏
We truly hope to welcome you another time under better circumstances.
This “hotel” is on a number of other platforms. One reviewer had the same experience as me.
Horace
Se hospedó 10 noches en noviembre de 2025